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Call Centers - Global Strategic Business Report

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    Report

  • 1272 Pages
  • February 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 338444

Global Call Centers Market to Reach $494.7 Billion by 2030

The global market for Call Centers estimated at US$314.5 Billion in the year 2022, is projected to reach a revised size of US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2022-2030. In-House, one of the segments analyzed in the report, is projected to record 5.7% CAGR and reach US$369.8 Billion by the end of the analysis period. Growth in the Outsourced segment is estimated at 6.1% CAGR for the next 8-year period.

The U.S. Market is Estimated at $110.6 Billion, While China is Forecast to Grow at 6.6% CAGR

The Call Centers market in the U.S. is estimated at US$110.6 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$11.4 Billion by the year 2030 trailing a CAGR of 6.6% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 4.1% and 4.6% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 5% CAGR.

Select Competitors (Total 486 Featured)

  • [24]7 Inc.
  • 3C Logic Inc.
  • Alorica, Inc.
  • ATOS S.A.
  • BT Communications (Ireland) Limited
  • Capita Customer Management Limited
  • Concentrix Corp.
  • Entel Call Center
  • EXL Service Holdings, Inc.
  • Foundever™ Group
  • Genpact Limited
  • HCL BPO Services NI Ltd.
  • IBEX Global
  • IBM Global Process Services Pvt. Ltd.
  • Plusoft Informatica SA (Brazil)
  • Tata Consultancy Services Limited
  • Teleperformance SE
  • TTEC Holdings, Inc.
  • West Corporation
  • Wipro Ltd.

Economic Outlook

The global economic outlook is improving, and growth recovery, albeit on the lower side, is expected for this year and the next. The United States although witnessing slowing GDP growth in response to tight monetary and financial conditions, has nevertheless overcome the recession threat. Easing of headline inflation in Euro area is helping boost real incomes and is contributing to pick-up in economic activity. China is expected to see strong increases in GDP in the coming year as the pandemic threat recedes and the government sheds its zero-COVID policy. With optimistic GDP projections, India remains on-course to emerge into a US trillion economy by 2030, surpassing Japan and Germany.

The upturn, however, remains fragile and a number of interlocking challenges continue to run in parallel, such as continued uncertainty around the war in Ukraine; slower than expected decline in global headline inflation; continuation of food and fuel inflation as a persistent economic problem for most developing countries; and still high retail inflation and its impact on consumer confidence and spending. Countries and their governments are showing signs of weathering these challenges, which helps lift market sentiments. As governments continue to combat inflation to get it down to more economically conformable levels by raising interest rates, new job creation will slowdown and impact economic activity. Stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced.

Although corporate investments can likely be held back by inflation worries and weaker demand, rise of new technologies will reverse partially this prevailing investment sentiment. Rise of generative AI; applied AI; industrializing machine learning; next-generation software development; Web3; cloud and edge computing; quantum technologies; electrification and renewables and climate technologies beyond electrification and renewables, will open up the global investment landscape. The technologies hold the potential to drive sizeable incremental growth and value to global GDP in the coming years. The short-term is expected to be a mixed bag of challenges and opportunities for both consumers and investors alike. There is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

What`s New?

  • Special discussions on the global economic climate and market sentiment
  • Coverage on global competitiveness and key competitor percentage market shares
  • Market presence analysis across multiple geographies - Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Access to digital archives and trademarked research platform
  • Complimentary updates for one year
  • Access to curated YouTube video transcripts of market sentiments shared by CEOs, domain experts and market influencers via interviews, podcasts, press statements and event keynotes
Frequently Asked Questions about the Call Centers Market

What is the estimated value of the Call Centers Market?

The Call Centers Market was estimated to be valued at $314.5 Billion in 2022.

What is the growth rate of the Call Centers Market?

The growth rate of the Call Centers Market is 5.8%, with an estimated value of $494.7 Billion by 2030.

What is the forecasted size of the Call Centers Market?

The Call Centers Market is estimated to be worth $494.7 Billion by 2030.

Who are the key companies in the Call Centers Market?

Key companies in the Call Centers Market include [24]7 Inc., 3C Logic Inc., Alorica, Inc., ATOS S.A., BT Communications (Ireland) Limited, Capita Customer Management Limited, Concentrix Corp., Entel Call Center, EXL Service Holdings, Inc. and Foundever™ Group.

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Changing Role of Call Centers, Technology Transitions and Expanding Applications Redesign Growth of Call Centers Market
  • Impact of COVID-19 Pandemic on Contact Center Industry
  • Massive Shift to Advanced Technologies
  • Workforce-Related Changes
  • Market Outlook
  • Global Economic Update
  • World Shifts to an Endemic COVID-19 Strategy With Focus on Multilateral Approach to Managing Future Pandemics
  • From Pandemic to War & Inflation: “Gloomy Outlook for 2023 Despite Signs of Easing Inflationary Conditions”
  • Here’s How Inflationary Pressures Affect the Economy
  • Impact of Russia-Ukraine War
  • Although Past Peak in 2023, Efforts to Solve the Inflation Puzzle Should Continue
  • Shaken by the War, Global Oil Prices Spiral and Feed Inflationary Pressures, Guiding the World Towards a Cost of Living Crisis: Global Average Annual Brent Crude Oil Price (In US$ Per Barrel) for Years 2017 through 2024
  • War-Induced Commodity Price Increases & Broad Based Price Pressures Mark the Return of Global Inflation to the Highest Level Seen Since 1996: Global Inflation Rates (In %) for the Years 2019 Through 2024
  • Although Facing a Lower Recession Risk, Global Economic Growth in 2023 to Slowdown Amid War, Inflation, Elevated Interest Rates & Marginal Easing of Inflation: World Economic Growth Projections (Real GDP, Annual % Change) for the Years 2020 Through 2024
  • Competition
  • Call Centers - Global Key Competitors Percentage Market Share in 2023 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2023 (E)
  • Call Centers: A Conceptual Overview
  • Classification on the Basis of Ownership
  • Classification on the basis of Operations
  • Nature of Services Offered
  • Key End-use Markets for Call Centers
  • Global Call Centers Market by Sector: 2022
  • Call Centers Tap Technology to Improve Operational Efficiency & Service Quality
  • Developing Markets Drive Growth
  • Offshore Call Centers: The Key Growth Vertical for Developing World
  • Demand on Rise for Call Center Outsourcing
  • Despite Outsourcing Wave, In-House Call Centers Continue to Remain Dominant
  • A Brief Sketch of Major Offshore Destinations for Call Centers
  • Onshore Call Centers: Still in the Reckoning
  • How the Concepts of Onshoring, Nearshoring and Offshoring Fare in the US Call Center Market
  • Recent Market Activity
  • WORLD BRANDS
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
  • Pandemic Drives Companies to Leverage of Novel Technologies
  • Digital First Emerges as Primary Strategy Among Call Centers
  • Companies Focus on Addressing the Evolving Customer Experience
  • Series of Emerging Strategies to Future-Proof Call Center Operations
  • Automation as Trending Pillar Set to Call Shots in the Contact Center Industry
  • Bright Side of Contact Center Automation
  • How AI is Rethinking Contact Centers in Rapidly Changing Landscape
  • Call Centers Step Up Investments in Conversational AI
  • Cloud Communications Continue to Reshape Call Centers market
  • The Age of Self Service Spearheads the Rise of AI in Call Centers
  • Omnichannel Engagement as Latest Buzzword for Unified Customer Experience
  • IVR Stays Steadfast, Makes a Stronger Pitch with AI
  • Integration of Social Media with Call Center Operations Opens New Possibilities
  • Self-Service Gains Attention as Technique of Choice for Customer
  • Data Analytics Rises as a Major Call Center Market Trend
  • Integrating CRM with Big Data Analytics Brings in Significant Benefits
  • Advanced Analytics Technology is Changing the Game for Call Centers
  • Recall Technology Adoption Rises in Call Centers
  • Companies Target Multi-Skilled Employees
  • From Cost Centers to Profit Centers - Call Centers Go Beyond Service & Support Functions to Adopt Sales & Marketing Capabilities
  • Virtual Agents Model Emerges as a New Profitable Approach
  • Hosted or Virtual Call Centers on the Rise
  • Call Recording and Monitoring: A Proven Channel for Quality Improvement
  • Average Call Length Continues to be a Key Quantification Metric
  • Call Abandonment Rates Bring In More Operational Transparency
  • Call Abandonment Rates by Call Center Size
  • CRM: A Shot in the Arm for Call Centers
  • CRM Technologies Herald Evolution of Multimedia Call Centers
  • CRM Comes to Aid in Multilingual Interactions
  • From CRM to eRM: Multichannel Centers on the Rise
  • Call Center Applications Diversify to Include Mobile Apps
  • Banking & Finance: The Largest Market for Call centers
  • Insurance Companies Lead in Call Center Technology Absorption
  • AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
  • AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
  • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
  • Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 through 2025
  • Pandemic Fast Forwards eCommerce Growth
  • Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities
4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: World Call Centers Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • TABLE 2: World Recent Past, Current & Future Analysis for Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2022 through 2030 and % CAGR
  • TABLE 3: World Historic Review for Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 4: World 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2014, 2023 & 2030
  • TABLE 5: World Recent Past, Current & Future Analysis for In-House by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2022 through 2030 and % CAGR
  • TABLE 6: World Historic Review for In-House by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 7: World 16-Year Perspective for In-House by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World for Years 2014, 2023 & 2030
  • TABLE 8: World Recent Past, Current & Future Analysis for Outsourced by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2022 through 2030 and % CAGR
  • TABLE 9: World Historic Review for Outsourced by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 10: World 16-Year Perspective for Outsourced by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America and Rest of World for Years 2014, 2023 & 2030
III. MARKET ANALYSIS
  • UNITED STATES
  • Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
  • TABLE 11: USA Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 12: USA Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 13: USA 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • CANADA
  • TABLE 14: Canada Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 15: Canada Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 16: Canada 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • JAPAN
  • Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
  • TABLE 17: Japan Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 18: Japan Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 19: Japan 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • CHINA
  • TABLE 20: China Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 21: China Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 22: China 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • EUROPE
  • Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
  • TABLE 23: Europe Recent Past, Current & Future Analysis for Call Centers by Geographic Region - France, Germany, Italy, UK, Spain, Russia, Netherlands, Sweden and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2022 through 2030 and % CAGR
  • TABLE 24: Europe Historic Review for Call Centers by Geographic Region - France, Germany, Italy, UK, Spain, Russia, Netherlands, Sweden and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 25: Europe 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for France, Germany, Italy, UK, Spain, Russia, Netherlands, Sweden and Rest of Europe Markets for Years 2014, 2023 & 2030
  • TABLE 26: Europe Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 27: Europe Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 28: Europe 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • FRANCE
  • TABLE 29: France Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 30: France Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 31: France 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • GERMANY
  • TABLE 32: Germany Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 33: Germany Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 34: Germany 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • ITALY
  • TABLE 35: Italy Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 36: Italy Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 37: Italy 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • UNITED KINGDOM
  • TABLE 38: UK Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 39: UK Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 40: UK 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • SPAIN
  • TABLE 41: Spain Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 42: Spain Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 43: Spain 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • RUSSIA
  • TABLE 44: Russia Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 45: Russia Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 46: Russia 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • NETHERLANDS
  • TABLE 47: Netherlands Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 48: Netherlands Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 49: Netherlands 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • SWEDEN
  • TABLE 50: Sweden Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 51: Sweden Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 52: Sweden 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • REST OF EUROPE
  • TABLE 53: Rest of Europe Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 54: Rest of Europe Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 55: Rest of Europe 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • ASIA-PACIFIC
  • Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
  • TABLE 56: Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Geographic Region - Australia, India, Philippines and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2022 through 2030 and % CAGR
  • TABLE 57: Asia-Pacific Historic Review for Call Centers by Geographic Region - Australia, India, Philippines and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 58: Asia-Pacific 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for Australia, India, Philippines and Rest of Asia-Pacific Markets for Years 2014, 2023 & 2030
  • TABLE 59: Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 60: Asia-Pacific Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 61: Asia-Pacific 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • AUSTRALIA
  • TABLE 62: Australia Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 63: Australia Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 64: Australia 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • INDIA
  • TABLE 65: India Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 66: India Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 67: India 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • PHILIPPINES
  • TABLE 68: Philippines Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 69: Philippines Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 70: Philippines 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • REST OF ASIA-PACIFIC
  • TABLE 71: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 72: Rest of Asia-Pacific Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 73: Rest of Asia-Pacific 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • LATIN AMERICA
  • TABLE 74: Latin America Recent Past, Current & Future Analysis for Call Centers by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2022 through 2030 and % CAGR
  • TABLE 75: Latin America Historic Review for Call Centers by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 76: Latin America 16-Year Perspective for Call Centers by Geographic Region - Percentage Breakdown of Value Spending for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2014, 2023 & 2030
  • TABLE 77: Latin America Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 78: Latin America Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 79: Latin America 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • ARGENTINA
  • TABLE 80: Argentina Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 81: Argentina Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 82: Argentina 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • BRAZIL
  • TABLE 83: Brazil Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 84: Brazil Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 85: Brazil 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • MEXICO
  • TABLE 86: Mexico Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 87: Mexico Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 88: Mexico 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • REST OF LATIN AMERICA
  • TABLE 89: Rest of Latin America Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 90: Rest of Latin America Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 91: Rest of Latin America 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
  • REST OF WORLD
  • TABLE 92: Rest of World Recent Past, Current & Future Analysis for Call Centers by Type - In-House and Outsourced - Independent Analysis of Annual Spending in US$ Million for the Years 2022 through 2030 and % CAGR
  • TABLE 93: Rest of World Historic Review for Call Centers by Type - In-House and Outsourced Markets - Independent Analysis of Annual Spending in US$ Million for Years 2014 through 2021 and % CAGR
  • TABLE 94: Rest of World 16-Year Perspective for Call Centers by Type - Percentage Breakdown of Value Spending for In-House and Outsourced for the Years 2014, 2023 & 2030
IV. COMPETITION

Companies Mentioned

A selection of companies mentioned in this report includes:

  • [24]7 Inc.
  • 3C Logic Inc.
  • Alorica, Inc.
  • ATOS S.A.
  • BT Communications (Ireland) Limited
  • Capita Customer Management Limited
  • Concentrix Corp.
  • Entel Call Center
  • EXL Service Holdings, Inc.
  • Foundever™ Group
  • Genpact Limited
  • HCL BPO Services NI Ltd.
  • IBEX Global
  • IBM Global Process Services Pvt. Ltd.
  • Plusoft Informatica SA (Brazil)
  • Tata Consultancy Services Limited
  • Teleperformance SE
  • TTEC Holdings, Inc.
  • West Corporation
  • Wipro Ltd.