Interactive Voice Response (IVR) Systems - Global Market Trajectory & Analytics

Global Interactive Voice Response (IVR) Systems Market to Reach $6.1 Billion by 2027

Amid the COVID-19 crisis, the global market for Interactive Voice Response (IVR) Systems estimated at US$4.1 Billion in the year 2020, is projected to reach a revised size of US$6.1 Billion by 2027, growing at a CAGR of 5.6% over the period 2020-2027. Touchtone-based, one of the segments analyzed in the report, is projected to record 5.5% CAGR and reach US$3.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Speech-based segment is readjusted to a revised 5.8% CAGR for the next 7-year period.



The U.S. Market is Estimated at $1.1 Billion, While China is Forecast to Grow at 8.7% CAGR

The Interactive Voice Response (IVR) Systems market in the U.S. is estimated at US$1.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$1.3 Billion by the year 2027 trailing a CAGR of 8.5% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.1% and 5.1% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 3.6% CAGR.

Select Competitors (Total 82 Featured):

• [24]7.ai, Inc.
• Aspect Software, Inc.
• AT&T, Inc.
• Avaya, Inc.
• Cisco Systems, Inc.
• Connect First, Inc.
• Convergys Corp.
• Database Systems Corp.
• Dialogic Corporation
• DialogTech
• E-Complish, Inc.
• Enghouse Systems Limited
• Mitel Networks Corporation
• Nuance Communications, Inc.
• True Image Interactive, Inc.
• Verizon Communications, Inc.
• Voicent Communications, Inc.
• West Corporation