Mobile Unified Communications and Collaboration: Global Market Analysis, Trends, and Forecasts

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study

2. INDUSTRY OVERVIEW
Availability of Diverse Channels of Communication Heightens the Need for Unification
The Explosion of Enterprise Mobility Drives the Emergence of Mobile UCC
Table 1: Robustly Growing Spending on Enterprise Mobility Projects Spurs the Convergence of Unified Communications with Mobile Platforms: Global Spending On Mobile Enterprise Infrastructure Software and Services (in US$ Million) by Geographic Region for the Years 2016 & 2020 (includes corresponding Graph/Chart)
Mobile UCC: Keeping People Mobile, Connected and Productive 24/7
Table 2: Measurable Benefits On Employee Productivity through the Use of Mobility Technologies as Evidenced by % Respondent Responses to Survey Questionnaires (includes corresponding Graph/Chart)
Mobile UCC: Market Overview
High M&A Activity Indicative of a Competitive Market
Market Outlook
Developed Markets: Key Revenue Contributors
Emerging Markets: Hotspots for Growth

3. MARKET TRENDS, ISSUES AND DRIVERS
Secondary Market Drivers Supporting & Creating the Need for Converged Business Mobility Architecture
Ballooning BYOD Trend
Table 3: Ballooning BYOD Trend Strengthens the Emphasis on Mobile UCC Strategies: Robust Penetration of BYOD Devices as Measured by the Global Per Capita Distribution of Connected Devices for the Years 2010, 2015 & 2020 (includes corresponding Graph/Chart)
Table 4: Growing Enterprise Spending on BYOD Programs to Benefit Demand for Mobile Unified Communication and Collaboration: Global Spending on BYOD (In US$ Billion) for the Years 2017 & 2022 (includes corresponding Graph/Chart)
Globalization of Businesses & Workforce Decentralization
Ranking of Key Benefits of a Mobile Workforce
Table 5: Growing Mobile Worker Population Strengthens the Business Case for Mobile UCC Deployment: Breakdown of Global Mobile Worker Population (in Million) by Geographic Region for the Years 2017 & 2024 (includes corresponding Graph/Chart)
Proliferation of Smartphones & Tablets
Table 6: With a Projected 11.7% Increase in the Share of Corporate-Owned Tablets by 2018, BYOD Goes Mainstream Spurring Opportunities for Mobile Unified Communications & Collaboration: Global Percentage Breakdown of Installed Base of Corporate-Owned and Consumer Owned Tablets for the Years 2011, 2014 & 2018 (includes corresponding Graph/Chart)
Rollout of High Speed Networks Supports Enterprise Mobility Initiatives
Other Noteworthy Trends & Drivers
Integration of BYOD Device Management & Security Policies into Mobile UCC: A Vital Factor for Mobile UCC Project Success
UC Mobility App: The Glue That Secures UC & Mobility Together
Scalability & Cost Benefits Spur Popularity of Managed & Hosted Mobile UCC
Traditional Managed Services Gain Rapid Acceptance
On-Demand Elasticity & Agility Marks the Disruptive Emergence of Cloud Hosted Mobile UCC
Table 7: Ballooning Demand for Public Cloud Services Sets the Right Business Climate for Cloud Hosted Mobile UCC: Global Market for Public Cloud Computing Services (in US$ Million) for the Years 2018, 2020 and 2024 (includes corresponding Graph/Chart)
Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in Mobile UCC
Table 8: High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for Mobile UCC: Breakdown of CRI Indices by Country for the Year 2018 (includes corresponding Graph/Chart)
Mushrooming SMBs Spur Adoption of Mobile UCC
Table 9: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
Tracing Mobile UCC Adoption Patterns in Key End-Use Industries
Banking, Finance & Insurance (BFSI)
Retail Industry
Healthcare Industry
Key Issues & Challenges
Security Concerns
Lack of Interoperability among Vendor Solutions
Lack of Adequate Awareness about Mobile UC&C Solutions
Difficulty in Determining ROI

4. PRODUCT OVERVIEW
Unified Communications
Mobile Unified Communications & Collaboration
Benefits of Mobile Unified Communications & Collaboration System (MUCC)
Enhanced Employee Productivity
Communication with Minimal Latency
Competitive Advantage
Employee Satisfaction
Talent Acquisition

5. COMPETITIVE LANDSCAPE

5.1 Focus on Select Players
Avaya Inc. (USA)
Cisco Systems, Inc. (USA)
Broadsoft, Inc. (USA)
Damaka Inc., (USA)
Digium, Inc. (USA)
Ericsson (Sweden)
Huawei Technologies (China)
IBM Corporation (USA)
Microsoft Corporation (USA)
Mitel (Canada)
Mobisma AB (Sweden)
NEC Corporation of America (USA)
Nokia Networks (Finland)
Ribbon Communications, Inc. (USA)
Unify, Inc. (USA)
Verizon Enterprise Solutions (USA)
XO Communications (USA)

5.2 Product/Service Launches
Avaya Holdings Releases Avaya IP Office™
BroadSoft Unveils UC-One SaaS in North America and EMEA
Avaya Rolls Out Cloud-based Unified Communications and Contact Centre
BroadSoft Launches AIS Business Cloud UC
Optus Wholesale Introduces Cloud-based Unified Communications (UC) Solution
Digium Releases Three Major Updates to Switchvox Unified Communications (UC) Solution
NEC Integrates Biometric Technology into UNIVERGE® UCC Platforms

5.3 Recent Industry Activity
Cisco Takes Over BroadSoft
Broadsoft in Collaboration with Spark New Zealand to Deploy Cloud Unified Communications Suite
Avaya Holdings Announces Deployment of Avaya Cloud Network by Yanfeng Automotive Interiors
Mitel Bags Contract from Tottenham Hotspur
LogMeIn to Acquire Jive Communications
Sonus Networks Announces Sonus and GENBAND Mergers
Verizon Acquires XO Communications’ Fiber Business
Avaya Government Solutions Enters into Joint Agreement with collab9
BroadSoft Inks Agreement with Symbio Networks
Avaya Focuses on Education Market in Kota, India
Mitel Snaps Up ShoreTel
Mitel Takes Over Toshiba Corporation's Unified Communications Business
BroadSoft Collaborates with C3ntro Telecom
BroadSoft Inks Agreement with Telstra
Avaya and Icosnet Announce Strategic Partnership
Grupo Transcoma Modernizes and Unifies Communications with Avaya Solution
Nokia to Acquire Alcatel-Lucent

6. GLOBAL MARKET PERSPECTIVE
Table 10: World Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 11: World 5-Year Perspective for Mobile Unified Communications & Collaboration Solutions by Geographic Region - Percentage Breakdown of Annual Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2018 and 2022 (includes corresponding Graph/Chart)

7. REGIONAL MARKET PERSPECTIVE

7.1 The United States
A. Market Analysis
Outlook
Enterprise Mobility Continues to Find Significant Demand - Augurs Well for Mobile UCC
High Smartphone & iPad Penetration in Corporate Sector - A Boon for Mobile UCC Market in the US
Table 12: US Mobile Phones Market (2018): Percentage Share Breakdown of Unit Sales by Type of Phone (includes corresponding Graph/Chart)
B. Market Analytics
Table 13: US Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.2 Canada
Market Analysis
Table 14: Canadian Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.3 Japan
Market Analysis
Table 15: Japanese Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.4 Europe
A. Market Analysis
Outlook
Resurgence in Enterprise Sector to Drive Demand Prospects for Mobile UCC
B. Market Analytics
Table 16: European Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions by Country/Region - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 17: European 5-Year Perspective for Mobile Unified Communications & Collaboration Solutions by Country/Region - Percentage Breakdown of Annual Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2018 and 2022 (includes corresponding Graph/Chart)

7.5 Asia-Pacific
A. Market Analysis
Outlook
Overview
B. Market Analytics
Table 18: Asia Pacific Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.6 Latin America
Market Analysis
Table 19: Latin American Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7.7 Rest of World
Market Analysis
Table 20: Rest of World Recent Past, Current & Future Analysis for Mobile Unified Communications & Collaboration Solutions Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

8. COMPANY PROFILES

Total Companies Profiled: 97 (including Divisions/Subsidiaries - 102)

• The United States (63)
• Canada (3)
• Japan (2)
• Europe (24)
  • France (5)
  • Germany (3)
  • The United Kingdom (6)
  • Spain (2)
  • Rest of Europe (8)
• Asia-Pacific (Excluding Japan) (7)
• Middle East (2)
• Africa (1)