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Unified Communications as a Service (UCaaS) - Global Market Trajectory & Analytics

  • ID: 3726985
  • Report
  • September 2020
  • Region: Global
  • 227 pages
  • Global Industry Analysts, Inc
1 of 3

FEATURED COMPANIES

  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • MORE
Global Unified Communications as a Service (UCaaS) Market to Reach $114.5 Billion by 2027

Amid the COVID-19 crisis, the global market for Unified Communications as a Service (UCaaS) estimated at US$31 Billion in the year 2020, is projected to reach a revised size of US$114.5 Billion by 2027, growing at a CAGR of 20.5% over the period 2020-2027. Public Cloud, one of the segments analyzed in the report, is projected to record 21.8% CAGR and reach US$93.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Private Cloud segment is readjusted to a revised 15.8% CAGR for the next 7-year period.

The U. S. Market is Estimated at $9.2 Billion, While China is Forecast to Grow at 19.7% CAGR

The Unified Communications as a Service (UCaaS) market in the U. S. is estimated at US$9.2 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$19.5 Billion by the year 2027 trailing a CAGR of 19.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 18.7% and 17.5% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 14.8% CAGR. We bring years of research experience to this 15th edition of our report. The 227-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others:
  • 8x8 Inc.
  • AT&T, Inc.
  • Avaya Inc.
  • BT Group plc
  • Centile Telecom Applications
  • Cisco Systems Inc.
  • DXC Technology Co.,
  • Fuze
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NTT Communications
  • Orange Business Services
  • RingCentral Inc.
  • Verizon Enterprise Solutions
  • Vonage
  • West Corporation
Note: Product cover images may vary from those shown
2 of 3

FEATURED COMPANIES

  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • MORE
I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
  • Recent Market Activity
  • Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
  • Why In-House Implementation of UCC is a Complex Task
  • Cloud Based Unified Communication & Collaboration as a Service - The 'Buzzword' for Affordable, Scalable & Easy-to-Deploy UCC Strategy
  • Cloud Based UCCaaS - Market Dynamics
  • Favorable Macro Factors Lend Traction to UCaaS Demand
  • Developed Regions: Key Revenue Contributors
  • Emerging Markets: Hotspots for Growth
  • Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC
  • Global Competitor Market Shares
  • Unified Communications as a Service (UCaaS) Competitor Market Share Scenario Worldwide (in %): 2018 & 2029
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Centile Telecom Applications (France)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • Fuze (USA)
  • IBM Corporation (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • NTT Communications (Japan)
  • Orange Business Services (France)
  • RingCentral, Inc. (USA)
  • Verizon Enterprise Solutions (USA)
  • Vonage (USA)
  • West Corporation (USA)
3. MARKET TRENDS & DRIVERS
  • Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
  • Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
  • Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
  • Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises
  • Select Mobile Apps Used in BYOD Environments
  • High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment
  • Public Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery
  • Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
  • Mushrooming SMBs Spur Adoption of Cloud Based UCC
  • Tracing UCCaaS Adoption Patterns in Key End-Use Industries
  • Banking, Finance & Insurance (BFSI)
  • Healthcare Industry
  • Retail Industry
  • Key Issues & Challenges
  • Security Concerns
  • Lack of Interoperability Among Vendor Solutions
  • Lack of Adequate Awareness About Cloud Based UCCaaS
  • Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS
4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: Unified Communications as a Service (UCaaS) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 2: Unified Communications as a Service (UCaaS) Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
  • TABLE 3: Public Cloud (Deployment) World Market by Region/Country in US$ Million: 2020 to 2027
  • TABLE 4: Public Cloud (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
  • TABLE 5: Private Cloud (Deployment) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
  • TABLE 6: Private Cloud (Deployment) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
  • TABLE 7: IT & Telecom (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 8: IT & Telecom (End-Use) Market Share Breakdown by Region/Country: 2020 VS 2027
  • TABLE 9: BFSI (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
  • TABLE 10: BFSI (End-Use) Share Breakdown Review by Region/Country: 2020 VS 2027
  • TABLE 11: Healthcare (End-Use) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 12: Healthcare (End-Use) Distribution of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 13: Hospitality (End-Use) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
  • TABLE 14: Hospitality (End-Use) Global Market Share Distribution by Region/Country for 2020 and 2027
  • TABLE 15: Legal (End-Use) Global Opportunity Assessment in US$ Million by Region/Country: 2020-2027
  • TABLE 16: Legal (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 17: Education (End-Use) Worldwide Sales in US$ Million by Region/Country: 2020-2027
  • TABLE 18: Education (End-Use) Market Share Shift across Key Geographies: 2020 VS 2027
  • TABLE 19: Real Estate (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 20: Real Estate (End-Use) Market Share Breakdown by Region/Country: 2020 VS 2027
  • TABLE 21: Automotive (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
  • TABLE 22: Automotive (End-Use) Share Breakdown Review by Region/Country: 2020 VS 2027
  • TABLE 23: Other End-Uses (End-Use) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 24: Other End-Uses (End-Use) Distribution of Global Sales by Region/Country: 2020 VS 2027
III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
  • Market Facts & Figures
  • US Unified Communications as a Service (UCaaS) Market Share (in %) by Company: 2018 & 2025
  • Market Analytics
  • TABLE 25: Unified Communications as a Service (UCaaS) Market in US$ Million in the United States by Deployment: 2020-2027
  • TABLE 26: United States Unified Communications as a Service (UCaaS) Market Share Breakdown by Deployment: 2020 VS 2027
  • TABLE 27: United States Unified Communications as a Service (UCaaS) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
  • TABLE 28: Unified Communications as a Service (UCaaS) Market Share Breakdown in the United States by End-Use: 2020 VS 2027
CANADA
  • TABLE 29: Unified Communications as a Service (UCaaS) Market Analysis in Canada in US$ Million by Deployment: 2020-2027
  • TABLE 30: Canadian Unified Communications as a Service (UCaaS) Market Share Breakdown by Deployment: 2020 VS 2027
  • TABLE 31: Canadian Unified Communications as a Service (UCaaS) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
  • TABLE 32: Canadian Unified Communications as a Service (UCaaS) Market Share Analysis by End-Use: 2020 VS 2027
JAPAN
  • TABLE 33: Japanese Medium & Long-Term Outlook for Unified Communications as a Service (UCaaS) Market in US$ Million by Deployment: 2020-2027
  • TABLE 34: Japanese Unified Communications as a Service (UCaaS) Market Percentage Share Distribution by Deployment: 2020 VS 2027
  • TABLE 35: Japanese Demand Estimates and Forecasts for Unified Communications as a Service (UCaaS) in US$ Million by End-Use: 2020 to 2027
  • TABLE 36: Unified Communications as a Service (UCaaS) Market Share Shift in Japan by End-Use: 2020 VS 2027
CHINA
  • TABLE 37: Unified Communications as a Service (UCaaS) Market Estimates and Forecasts in China in US$ Million by Deployment: 2020-2027
  • TABLE 38: Unified Communications as a Service (UCaaS) Market in China: Percentage Share Analysis by Deployment for 2020 and 2027
  • TABLE 39: Chinese Demand for Unified Communications as a Service (UCaaS) in US$ Million by End-Use: 2020 to 2027
  • TABLE 40: Chinese Unified Communications as a Service (UCaaS) Market Share Breakdown by End-Use: 2020 VS 2027
EUROPE
  • Market Facts & Figures
  • European Unified Communications as a Service (UCaaS) Market: Competitor Market Share Scenario (in %) for 2018 & 2025
  • Market Analytics
  • TABLE 41: European Unified Communications as a Service (UCaaS) Market Demand Scenario in US$ Million by Region/Country: 2018-2025
  • TABLE 42: European Unified Communications as a Service (UCaaS) Market Share Shift by Region/Country: 2020 VS 2027
  • TABLE 43: European Unified Communications as a Service (UCaaS) Market Assessment in US$ Million by Deployment: 2020-2027
  • TABLE 44: Unified Communications as a Service (UCaaS) Market in Europe: Percentage Breakdown of Salesby Deployment for 2020 and 2027
  • TABLE 45: European Unified Communications as a Service (UCaaS) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
  • TABLE 46: European Unified Communications as a Service (UCaaS) Market Share Analysis by End-Use: 2020 VS 2027
FRANCE
  • TABLE 47: French Unified Communications as a Service (UCaaS) Market Estimates and Projections in US$ Million by Deployment: 2020-2027
  • TABLE 48: French Unified Communications as a Service (UCaaS) Market Share Breakdown by Deployment: 2020 VS 2027
  • TABLE 49: Unified Communications as a Service (UCaaS) Quantitative Demand Analysis in France in US$ Million by End-Use: 2020-2027
  • TABLE 50: French Unified Communications as a Service (UCaaS) Market Share Analysis: A 7-Year Perspective by End-Use for 2020 and 2027
GERMANY
  • TABLE 51: German Unified Communications as a Service (UCaaS) Latent Demand Forecasts in US$ Million by Deployment: 2020-2027
  • TABLE 52: German Unified Communications as a Service (UCaaS) Market Share Breakdown by Deployment: 2020 VS 2027
  • TABLE 53: Unified Communications as a Service (UCaaS) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
  • TABLE 54: Unified Communications as a Service (UCaaS) Market Share Distribution in Germany by End-Use: 2020 VS 2027
ITALY
  • TABLE 55: Unified Communications as a Service (UCaaS) Market Estimates and Forecasts in Italy in US$ Million by Deployment: 2020-2027
  • TABLE 56: Unified Communications as a Service (UCaaS) Market in Italy: Percentage Share Analysis by Deployment for 2020 and 2027
  • TABLE 57: Italian Demand for Unified Communications as a Service (UCaaS) in US$ Million by End-Use: 2020 to 2027
  • TABLE 58: Italian Unified Communications as a Service (UCaaS) Market Share Breakdown by End-Use: 2020 VS 2027
UNITED KINGDOM
  • TABLE 59: United Kingdom Medium & Long-Term Outlook for Unified Communications as a Service (UCaaS) Market in US$ Million by Deployment: 2020-2027
  • TABLE 60: United Kingdom Unified Communications as a Service (UCaaS) Market Percentage Share Distribution by Deployment: 2020 VS 2027
  • TABLE 61: United Kingdom Demand Estimates and Forecasts for Unified Communications as a Service (UCaaS) in US$ Million by End-Use: 2020 to 2027
  • TABLE 62: Unified Communications as a Service (UCaaS) Market Share Shift in the United Kingdom by End-Use: 2020 VS 2027
REST OF EUROPE
  • TABLE 63: Rest of Europe Unified Communications as a Service (UCaaS) Market Assessment in US$ Million by Deployment: 2020-2027
  • TABLE 64: Unified Communications as a Service (UCaaS) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2020 and 2027
  • TABLE 65: Rest of Europe Unified Communications as a Service (UCaaS) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
  • TABLE 66: Rest of Europe Unified Communications as a Service (UCaaS) Market Share Analysis by End-Use: 2020 VS 2027
ASIA-PACIFIC
  • TABLE 67: Asia-Pacific Unified Communications as a Service (UCaaS) Market Estimates and Projections in US$ Million by Deployment: 2020-2027
  • TABLE 68: Asia-Pacific Unified Communications as a Service (UCaaS) Historic Market Analysis in US$ Million by Deployment: 2020 VS 2027
  • TABLE 69: Unified Communications as a Service (UCaaS) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2020-2027
  • TABLE 70: Asia-Pacific Unified Communications as a Service (UCaaS) Market Share Analysis: A 7-Year Perspectiveby End-Use for 2020 and 2027
REST OF WORLD
  • TABLE 71: Unified Communications as a Service (UCaaS) Market Analysis in Rest of World in US$ Million by Deployment: 2020-2027
  • TABLE 72: Rest of World Unified Communications as a Service (UCaaS) Market Share Breakdown by Deployment: 2020 VS 2027
  • TABLE 73: Rest of World Unified Communications as a Service (UCaaS) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
  • TABLE 74: Rest of World Unified Communications as a Service (UCaaS) Market Share Analysis by End-Use: 2020 VS 2027
IV. COMPETITION
  • Total Companies Profiled: 117
Note: Product cover images may vary from those shown
3 of 3
  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Centile Telecom Applications (France)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • Fuze (USA)
  • IBM Corporation (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • NTT Communications (Japan)
  • Orange Business Services (France)
  • RingCentral, Inc. (USA)
  • Verizon Enterprise Solutions (USA)
  • Vonage (USA)
  • West Corporation (USA)
Note: Product cover images may vary from those shown
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