Unified Communications as a Service (UCaaS) - Global Strategic Business Report

UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS)

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
Collaborative Applications
Telephony
UCC Applications
Contact Center Solutions

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW
Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
Why In-House Implementation of UCC is a Complex Task .
Cloud Based Unified Communication & Collaboration as a Service
The ‘Buzzword’ for Affordable, Scalable & Easy-to
Deploy UCC Strategy
Cloud Based UCCaaS
Market Dynamics
Table 1: Growing Enterprise Willingness to Adopt UCC, Measured as a Percentage of Respondent Responses Highlighting Their Choice of UCC Spending Strategy for the Next 3 Years (includes corresponding Graph/Chart)
Continued Volatility in Economic Growth Drives Enterprises to Adopt Cost Rationalization Strategies
Favors Cloud Based UCCaaS Market
Outlook

2. NOTEWORTHY TRENDS, GROWTH DRIVERS & ISSUES
Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
Table 2: World Cloud Computing Spending (2011, 2014 & 2017) Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)
Table 3: Cannibalization of Traditional IT by Cloud Computing: Percentage Share Breakdown On-Premise IT Spending Displaced by Cloud Computing for the Years 2008, 2014 & 2020 (includes corresponding Graph/Chart)
Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
Table 4: Growing Investments in Green IT as Measured by the Spurt in Green Datacenter Revenues Opens Attractive Opportunities for Integration of Advanced UCC Solutions as Green Technology: World Green Datacenter Revenues (In US$ Billion) for the Years 2016, 2019 and 2022 (includes corresponding Graph/Chart)
Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
Table 5: The Rising Wave of Workforce Mobility Spurs the Need for Unified Communications to Connect the Dispersed Workforce: Global Breakdown of Mobile Workforce (In Million) for the Years 2010 & 2015 by Geographic Region (includes corresponding Graph/Chart)
Table 6: Robustly Growing Spending on Enterprise Mobility Projects Spurs the Convergence of Unified Communications with Mobile Platforms: Global Spending On Mobile Enterprise Infrastructure Software and Services (In US$ Million) by Geographic Region for the Years 2016 & 2020 (includes corresponding Graph/Chart)
Table 7: Ballooning BYOD Trend Strengthens the Emphasis on Mobile UCC Strategies: Robust Penetration of BYOD Devices as Measured by the Per Capita Distribution of Connected Devices Per Knowledge Worker in Select Countries for the Year 2012 & 2015E (includes corresponding Graph/Chart)
Rollout of High Speed Mobile Networks Supports Cloud Based UCCaaS Deployment
Table 8: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for the Period 2012-2020 by Geographic Region
Africa, Asia, Europe, Latin America, Middle East, Oceania, and North America (US & Canada) (includes corresponding Graph/Chart)
Table 9: Growing Internet Speeds Spurs the Commercial Feasibility of Low Latency Unified Communication Cloud Service Models: Breakdown of Average Net Connection Speeds in MBPS by Leading Countries for the Year 2015 (includes corresponding Graph/Chart)
Public Cloud
The Most Popular Choice of Cloud Model for UCCaaS Delivery
Table 10: Ballooning Demand for Public Cloud Services Sets the Right Business Climate for Cloud Hosted Mobile UCC: Global Market for Public Cloud Computing Services (In US$ Million) by Geographic Region for the Years 2015 & 2020 (includes corresponding Graph/Chart)
Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
Mushrooming SMBs Spur Adoption of Cloud Based UCC
Table 11: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
Developed Markets: Key Revenue Contributors
Emerging Markets: Hotspots for Growth
Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC
Table 12: High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for Cloud Based Access Control as a Service: Breakdown of CRI Indices by Country for the Year 2014 (includes corresponding Graph/Chart)
Tracing UCCaaS Adoption Patterns in Key End-Use Industries
Banking, Finance & Insurance (BFSI)
Healthcare Industry
Retail Industry
Key Issues & Challenges
Security Concerns
Lack of Interoperability Among Vendor Solutions
Lack of Adequate Awareness About Cloud Based UCCaaS
Difficultly in Migrating Traditional Communication Strategy With Cloud Based UCCaaS

3. SERVICE OVERVIEW
Unified Communications & Collaboration (UCC)
An Introductory Prelude
Introduction & Definition
Key Benefits of UCC
Types of UCC by Deployment Model
On Premise Unified Communication & Collaboration
Cloud Based Unified Communication & Collaboration
Hybrid Unified Communications & Collaboration
Cloud Based Unified Communication & Collaboration as a Service
Benefits of UCCaaS
For Employees and End Users
For Business Owners
For Enterprise IT Departments
UCCaaS Categories Based on Deployment Model
Public Cloud Based UCCaaS
Private Cloud Based UCCaaS
Hybrid Cloud Based UCCaaS
UCCaaS Categories Based on Tenancy
Single-Tenancy
Multi-Tenancy
Key Technology Solutions Provided as Cloud Services
Telephony
Collaborative Applications
UCC Applications
Contact Center Solutions
Benefits of Cloud Based Contact Center Infrastructure

4. PRODUCT/SERVICE LAUNCHES
RingCentral Set to Unveil UCaaS Solution
VIVA Bahrain Introduces UCaaS Services in Bahrain
Westcon to Roll Out Avaya IP Office Powered UCaaS Solution
NTT Communications Unveils Arcstar UCaaS Solution
Tata Communications Introduces Three New Services to its Unified Communications Portfolio
Masergy Rolls Out UCaaS Analyst
Unified Communications Analytics Solution
Mitel Unveils MiCloud Enterprise UCaaS Solution in UK Market
Optus Unveils Hosted UCaaS Solution Suite for Enterprise Users
Singtel Unveils UCaaS Service for Enterprise Users
Node4 to Offer NEC’s UNIVERGE 3C UC&C Solution
Alteva Unveils UCaaS Solution Optimized for Law Firms
Telstra Unveils In-Cloud Unified Communications Services

5. RECENT INDUSTRY ACTIVITY
AudioCodes to Buy Out Active Communications Europe
Windstream Extends UCaaS and VoIP based Products to New Markets in West Texas
ThinkingPhones Launches Voice Integration with Skype Platform for Enterprise Users
SCC Partners with Rigby Group for SIPCOM and Expands Cloud Delivered Managed Services Portfolio with Addition of UCaaS and Hosted Voice Services
Momentum Telecom Agrees to Take Over Alteva
ThinkingPhones Teams Up with Group Phoenix to Market its UCaaS Platform in the European Market
Vonage Inks Agreement for Acquisition of iCore Networks
Alteva Extends UCaaS Footprint by Adding Federal Hill Solutions to its Network of Channel Partners
i4IP Partners with Summa to Market its Summa Complete UCaaS Platform as a part of its Portfolio
GENBAND Teams Up With Timico for Distributing its Nuvia UCaaS Platform in UK Market
GENBAND Nominates iHub as Distributor and Introduces Nuvia UCaaS Solution in the UK Market
NetVersant Chooses Genband’s Nuvia Platform as its UCaaS Offering
Vonage Inks Deal to Acquire Simple Signal
NTT Communications and Italtel Unveil New Partnership Program
Netelligent Corporation Inks Reseller Agreement with Ingram Micro
TWD Teams Up With Vidyo to Provide UCaaS Services
Arkadin Unveils Microsoft Lync Powered UCaaS Solution
iCore Networks Chooses AudioCodes Solutions for Speeding Up Hosted Service Implementations
Windstream Inks Agreement with Mitel to Market Its Cloud Based UCaaS Solution

6. FOCUS ON SELECT PLAYERS
8x8, Inc. (US)
AT&T, Inc. (US)
Avaya Inc. (US)
BT Group plc (UK)
Cisco Systems, Inc. (US)
Computer Sciences Corp (US)
Fuze (US)
IBM Corporation (US)
Mitel Networks Corporation (Canada)
NTT Communications (Japan)
Orange Business Services (France)
RingCentral, Inc. (US)
ShoreTel, Inc. (US)
Verizon Enterprise Solutions (US)
Vonage (US)
West Corporation (US)

7. GLOBAL MARKET PERSPECTIVE
Table 13: World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (Cloud Based UCCaaS) by Geographic Region/Country
US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 14: World 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (Cloud Based UCCaaS) by Geographic Region/ Country
Percentage Breakdown of Revenue for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
UCCaaS Technology Segments by Region
Table 15: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS Collaboration Application by Geographic Region/Country
US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 16: World 7-Year Perspective for Cloud Based UCCaaS Collaboration Application by Geographic Region/Country
Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
Table 17: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS Telephony by Geographic Region/Country
US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 18: World 7-Year Perspective for Cloud Based UCCaaS Telephony by Geographic Region/Country
Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
Table 19: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS UC Application by Geographic Region/Country
US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 20: World 7-Year Perspective for Cloud Based UCCaaS UC Application by Geographic Region/ Country
Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
Table 21: World Recent Past, Current & Future Analysis for Cloud Based UCCaaS Contact Center by Geographic Region/Country
US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 22: World 7-Year Perspective for Cloud Based UCCaaS Contact Center by Geographic Region/ Country
Percentage Breakdown of Revenue for US, Europe, and Rest of World Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES
A.Market Analysis
Outlook
Enterprise Mobility Continues to Find Significant Demand
Augurs Well for Cloud Based UCCaaS Market
Product/Service Launches
Strategic Corporate Developments
Key Players
B.Market Analytics
Table 23: US Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment
Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 24: US 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment
Percentage Breakdown of Revenue for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)

2. CANADA
A.Market Analysis
Outlook
Key Player
B.Market Analytics
Table 25: Canadian Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

3. JAPAN
A.Market Analysis
Outlook
Product/Service Launch
Key Player
B.Market Analytics
Table 26: Japanese Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

4. EUROPE
A.Market Analysis
Outlook
Product/Service Launches
Strategic Corporate Developments
Key Players
B.Market Analytics
Table 27: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service by Geographic Region/ Country
France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 28: European 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service by Geographic Region/Country
Percentage Breakdown of Revenue for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)
Table 29: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment
Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 30: European 7-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service by Technology Segment
Percentage Breakdown of Revenue for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2016 & 2022 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC
A.Market Analysis
Outlook
Product/Service Launches
B.Market Analytics
Table 31: Asia-Pacific Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

6. LATIN AMERICA
A.Market Analysis
Outlook
B.Market Analytics
Table 32: Latin American Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

7. REST OF WORLD
A.Market Analysis
Outlook
Product/Service Launch
B.Market Analytics
Table 33: Rest of World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

IV. COMPETITIVE LANDSCAPE
Total Companies Profiled: 117 (including Divisions/Subsidiaries 123)
The United States (68)
Canada (5)
Japan (1)
Europe (33)

• France (4)
• Germany (4)
• The United Kingdom (17)
• Italy (1)
• Rest of Europe (7)

Asia-Pacific (Excluding Japan) (12)
Africa (2)
Middle East (2)