Global Chatbot Market 2017-2021 - Product Image

Global Chatbot Market 2017-2021

  • ID: 4042751
  • Report
  • Region: Global
  • 79 pages
  • TechNavio
OFF
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

1 of 5

FEATURED COMPANIES

  • Anboto
  • Creative Virtual
  • Ecreation
  • GetAbby
  • Inbenta
  • Nuance
  • MORE
About Chatbots

A chatbot is a conversational user interface (CUI) like an avatar or a 3D animated persona that delivers text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website on the Internet. It incorporates natural language processing (NLP) and domain knowledge that changes according to the content of the dialog between the chatbot and the customer.

The analysts forecast the global chatbot market to grow at a CAGR of 37.11% during the period 2017-2021.

Covered in this report
The report covers the present scenario and the growth prospects of the global chatbot market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of chatbots.

The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

The report, Global Chatbot Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the Key vendors operating in this market.

Key vendors:
- Anboto
- Creative Virtual
- eGain
- Inbenta
- Nuance

Other prominent vendors:
- CX Company
- Ecreation
- GetAbby
- H-care
- Next IT
- Synthetix
- Viclone

Market drivers
- Rising adoption of chatbots in healthcare insurance industry
- For a full, detailed list, view the full report

Market challenges
- Lack of integration between front-end and back-end knowledge base
- For a full, detailed list, view the full report

Market trends
- Chatbot integration with social media
- For a full, detailed list, view the full report

Key questions answered in this report
- What will the market size be in 2021 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the Key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of the analyst’s time when you purchase this market report. Details are provided within the report.
READ MORE
Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Anboto
  • Creative Virtual
  • Ecreation
  • GetAbby
  • Inbenta
  • Nuance
  • MORE
Part 01: Executive summary

Part 02: Scope of the report
  • Market overview
  • End-user segmentation
  • Geographical information
  • Vendor selection
  • Base year and forecast period
  • Summation errors
Part 03: Market research methodology
  • Research methodology
  • Economic indicators
Part 04: Introduction
  • Key market highlights
  • Evolution of chatbots
Part 05: Benefits of chatbots

Part 06: Market landscape
  • Market overview
  • Market size and forecast
Part 07: Market segmentation by end-user
  • Global chatbot market by end-user
Part 08: Geographical segmentation
  • Global chatbot market by geography
  • Americas
  • EMEA
  • APAC
Part 09: Market drivers
  • Growing need to improve CRM
  • Rising adoption of chatbots in healthcare insurance industry
  • Increased demand for web self-service
  • Advantages of chatbot over other customer support options
Part 10: Impact of drivers

Part 11: Market challenges
  • Integration issues between front-end and back-end knowledge base
  • Lack of standardization
  • Lack of product differentiation and viability issues
Part 12: Impact of drivers and challenges

Part 13: Market trends
  • Chatbot integration with social media
  • Increase in mobility
  • Growing popularity of live chat
Part 14: Five forces analysis
  • Five forces analysis
Part 15: Vendor landscape
  • Competitive scenario
  • Top-vendor offerings
Part 16: Key vendor analysis
  • Vendor profiles
  • Anboto
  • Creative Virtual
  • eGain
  • Inbenta
  • Nuance
Part 17: Other prominent vendors

Part 18: Assumptions
  • Market assumptions
Part 19: Appendix
List of abbreviations

Part 20: About the Author

List of Exhibits
Exhibit 01: Countries covered
Exhibit 02: Global chatbot market 2016-2021 ($ millions)
Exhibit 03: Global chatbot market by end-user 2016
Exhibit 04: Global chatbot market by end-user 2016-2021 ($ millions)
Exhibit 05: Global chatbot market by end-user 2016-2021
Exhibit 06: Global chatbot market in BFSI sector 2016-2021 ($ millions)
Exhibit 07: Global chatbot market in government sector 2016-2021 ($ millions)
Exhibit 08: Global chatbot market in retail sector 2016-2021 ($ millions)
Exhibit 09: Global chatbot market in travel and hospitality sector 2016-2021 ($ millions)
Exhibit 10: Global chatbot market in others segment 2016-2021 ($ millions)
Exhibit 11: Global chatbot market by geography 2016 and 2021
Exhibit 12: Global chatbot market by geography 2016-2021 ($ millions)
Exhibit 13: Global chatbot market by geography 2016-2021
Exhibit 14: Chatbot market in Americas 2016-2021 ($ millions)
Exhibit 15: Chatbot market in EMEA 2016-2020 ($ millions)
Exhibit 16: Chatbot market in APAC 2016-2021 ($ millions)
Exhibit 17: Internet users in APAC countries 2016-2020 (millions)
Exhibit 18: Number and growth rate of healthcare insurers in US 2008-2014
Exhibit 19: Impact of drivers
Exhibit 20: Impact of drivers and challenges
Exhibit 21: Use of live chat by age 2016
Exhibit 22: Five forces analysis
Exhibit 23: Product offerings
Exhibit 24: Anboto: Product and description
Exhibit 25: Creative Virtual: Products and description
Exhibit 26: Creative Virtual: Recent developments
Exhibit 27: eGain: Recent developments
Exhibit 28: Inbenta:Recent developments
Exhibit 29: Key product portfolio
Exhibit 30: Nuance: Mobile solutions
Exhibit 31: Nuance: Automotive solutions
Exhibit 32: Nuance: Recent developments
Exhibit 33: Other prominent vendors
Exhibit 34: Market assumptions
Note: Product cover images may vary from those shown
3 of 5

Loading
LOADING...

4 of 5

FEATURED COMPANIES

  • Anboto
  • Creative Virtual
  • Ecreation
  • GetAbby
  • Inbenta
  • Nuance
  • MORE
New Report Released: – Global Chatbot Market 2017-2021

The author of the report recognizes the following companies as the key players in the global chatbot market: Anboto, Creative Virtual, eGain, Inbenta, and Nuance

Other Prominent Vendors in the market are: CX Company, Ecreation, GetAbby, H-care, Next IT, Synthetix, and Viclone

Commenting on the report, an analyst from the research team said: “The social networking platform started as an interaction tool for social activities and to allow users to remain connected with friends, family, and colleagues. However, it is maturing into a tool for brand engagement and interaction between the brand and the customer. In 2014, there were around 1.82 billion active social media users. This opens up ample opportunities for both consumers and enterprises to use chatbot technology that can benefit both. If the user of a social networking site requires assistance regarding new features, security, and other issues of the site, interaction with the chatbot will help the person to find a solution. Chatbot will prove helpful for enterprises as it will help them to connect with the user, increasing their brand awareness.”

According to the report, customer relationships are crucial for effective revenue generation in any enterprise. The rising competition has made the enterprises strive for the largest market share and develop a wider customer base. To achieve this, the companies have started implementing enterprise solutions such as enterprise resource planning (ERP) and customer relationship management (CRM). However, it is difficult to maintain the same level of personal contact with all the customers. The lack of a centralized system to control continuous communication with customers with relevant and consistent data results in loss of customer base and exposes the business to risks. Chatbots can be deployed for enterprise websites, enabling the companies to have continuous communication with customers. For instance, enterprises deploy chatbots to provide product or brand information to customers to increase the brand awareness. Chatbot also helps in promotions to encourage customers for signing up to the company's account. Therefore, effective deployment of chatbot enables personalized customer interaction.

Further, the report states that standardization is the process of developing common technical standards that could maximize interoperability and realize maximum gains among all the value chain members. Software developers and business enterprises are using different business models to optimize the use of chatbot from the customer perspective. There are several chatbot providers that are developing live chat solutions for different sectors. One of the major reasons for this is the low entry barriers in the market, which is leading to a large number of players entering the market with different live chat software products.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
5 of 5
  • Anboto
  • Creative Virtual
  • eGain
  • Inbenta
  • Nuance
  • CX Company
  • Ecreation
  • GetAbby
  • H-care
  • Next IT
  • Synthetix
  • and Viclone
Note: Product cover images may vary from those shown
6 of 5
Note: Product cover images may vary from those shown
Adroll
adroll