Global Shared Services Market 2017-2021

  • ID: 4368879
  • Report
  • Region: Global
  • 72 pages
  • TechNavio
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Analysts forecast the global shared services market to grow at a CAGR of 16.55% during the period 2017-2021

FEATURED COMPANIES

  • Accenture
  • CGI
  • EXL
  • IBM
  • Oracle
  • ServiceNow
  • MORE
About Shared Services

Analysts forecast the global shared services market to grow at a CAGR of 16.55% during the period 2017-2021

The concept of shared services evolved to manage single or multiple functions of business units by sharing information and resources among the different business units of an organization. Shared service centers (SSCs) are offered by service providers to manage the functions of different business units within an organization. SSCs can be located anywhere across the globe depending on the business requirements of the clients.

Covered in this report

The report covers the present scenario and the growth prospects of the global shared services market for 2017-2021. To calculate the market size, the report considers the revenue generated from shared services offered by vendors in the market and the total contract value of deals on shared services across industry verticals.

The market is divided into the following segments based on geography:
  • Americas
  • APAC
  • EMEA
Global Shared Services Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key Vendors
  • Cognizant
  • Infosys
  • SAP
  • TCS
  • Wipro
Other Prominent Vendors
  • Accenture
  • Atos
  • Capgemini
  • CGI
  • Deloitte
  • EXL
  • Genpact
  • HCL
  • IBM
  • iGATE
  • Oracle
  • The Hackett Group
  • T-Systems
  • PwC
  • ServiceNow
Market Drivers
  • Cost reduction and increasing business efficiency
  • For a full, detailed list, view the full report
Market Challenges
  • Effective design and implementation of SSCs
  • For a full, detailed list, view the full report
Market Trends
  • Advent of customized SSCs
  • For a full, detailed list, view the full report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
You can request one free hour of the analyst’s time when you purchase this market report. Details are provided within the report.

Research methodology is based on extensive primary and secondary research:
  • Primary research includes in-depth interviews with industry experts, vendors, resellers and customers
  • Secondary research includes the publisher's platform, industry publications, company reports, news articles, analyst reports, trade associations and the data published by government agencies
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FEATURED COMPANIES

  • Accenture
  • CGI
  • EXL
  • IBM
  • Oracle
  • ServiceNow
  • MORE
PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction
  • Market outline
PART 05: Market landscape
  • Market overview
  • Market size and forecast
PART 06: Market segmentation by functional application
  • F&A
  • IT
  • SCM
  • HR
  • CRM
PART 07: Geographical segmentation
  • Americas
  • EMEA
  • APAC
PART 08: Decision framework

PART 09: Drivers and challenges
  • Market drivers
  • Market challenges
PART 10: Market trends
  • Emergence of robotics process automation
  • Advent of customized SSCs
  • Analytics as the next big thing in shared services
  • Rise of integrated and multi-function shared services
  • Upsurge of the hybrid shared services model
PART 11: Five forces analysis
  • Five forces analysis
PART 12: Vendor landscape
  • Competitive landscape
PART 13: Key vendor analysis
  • Cognizant
  • Infosys
  • SAP
  • TCS
  • Wipro
  • Other prominent vendors
PART 14: Appendix
  • List of abbreviations
List of Exhibits
Exhibit 01: Organizational structure of shared services for single function
Exhibit 02: Organizational structure of shared services for multi-function
Exhibit 03: Global shared services market 2016-2021 ($ billions)
Exhibit 04: Global shared services market by functional application: Overview
Exhibit 05: Global shared services market by function 2016 (% share of revenue)
Exhibit 06: Global shared services market by F&A 2016-2021 ($ billions)
Exhibit 07: Global shared services market by IT 2016-2021 ($ billions)
Exhibit 08: Global shared services market by SCM 2016-2021 ($ billions)
Exhibit 09: Global shared services market by HR 2016-2021 ($ billions)
Exhibit 10: Global shared services market by CRM 2016-2021 ($ billions)
Exhibit 11: Global shared services market by geography 2016 (% share of revenue)
Exhibit 12: Shared services market in the Americas 2016-2021 ($ billions)
Exhibit 13: Shared services market in EMEA 2016-2021 ($ billions)
Exhibit 14: Shared services market in APAC 2016-2021 ($ billions)
Exhibit 15: Five forces analysis
Exhibit 16: Global shared services market: Competitive factors
Exhibit 17: Other prominent vendors
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FEATURED COMPANIES

  • Accenture
  • CGI
  • EXL
  • IBM
  • Oracle
  • ServiceNow
  • MORE
New Research Report - Global Shared Services Market 2017-2021

The publisher recognizes the following companies as the key players in the global shared services market: Cognizant, Infosys, SAP, TCS, and Wipro.

Other Prominent Vendors in the market are: Accenture, Atos, Capgemini, CGI, Deloitte, EXL, Genpact, HCL, IBM, iGATE, Oracle, The Hackett Group, T-Systems, PwC, and ServiceNow.

Commenting on the report, an analyst from the research team said: “One trend in the market is advent of customized SSCs. Enterprises implement shared services to manage their functional departments such as finance, HR, marketing, and CRM. Enterprises setting up SSCs to manage their FSSC and HRSSC are gaining popularity in the market. Customized SSCs are designed to manage specific functions of different business units within a large organization.”

According to the report, one driver in the market is cost reduction and increasing business efficiency. Cost reduction is one of the main factors responsible for the implementation of SSCs in organizations. However, many organizations want to improve their business performance, the speed of service delivery, and quality by implementing the shared services model. The shared services model helps in saving costs as it connects different units of enterprises via a centralized SSC that helps to reduce errors and redundancy in information.

Further, the report states that one challenge in the market is effective design and implementation of SSCs. The designing and implementation of SSCs require technical expertise and domain experts to assess the requirements of the clients. SSCs should be carefully designed to fulfill business requirements specific to the clients. The implementation of SSCs requires CAPEX and IT systems to design the infrastructure. Shared services can be seamlessly delivered to clients with the help of adequate and advanced IT infrastructure. SSCs manages a lot of complex transactional processes that require IT systems, which can reduce the complexities, error rates, as well as backup and recovery solutions.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
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  • Cognizant
  • Infosys
  • SAP
  • TCS
  • Wipro
  • Accenture
  • Atos
  • Capgemini
  • CGI
  • Deloitte
  • EXL
  • Genpact
  • HCL
  • IBM
  • iGATE
  • Oracle
  • The Hackett Group
  • T-Systems
  • PwC
  • ServiceNow
Note: Product cover images may vary from those shown
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