Service Integration and Management (SIAM) Market by Solution (Business Solutions, Technology Solutions), Service (Advisory, Implementation, and Automation), Organization Size, Vertical, and Region - Global Forecast to 2021

  • ID: 4384428
  • Report
  • Region: Global
  • 137 Pages
  • Markets and Markets
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The Service Integration And Management (Siam) Market Size is Expected to Grow from USD 2.85 Billion in 2016 to USD 4.35 Billion By 2021, at a CAGR of 8.8%.

FEATURED COMPANIES

  • Accenture
  • Atos Se
  • Capgemini
  • CGI Group Inc.
  • Fujitsu Ltd.
  • HCL Technologies Limited
  • MORE

“Potential of multi-supplier ecosystem of vendors is driving the service integration and management market (SIAM)”

The potential of the multi-supplier ecosystem of vendors is one of the critical factor impacting the SIAM market. The complexity of IT services across multiple industries encourages enterprises to adopt the framework of SIAM. In addition, evolving technological trends such as cloud-based application, platform-as-a-service and big data are also increasing the need to adopt reliable service integrators. Lack of uniform SLA’s and regulatory compliances is one of the prominent impediments for the growth and adoption of the SIAM market.

“Technology solutions to gain maximum traction during the forecast period”

SIAM implementation enables the enterprise to generate a unified view of demand and consumption for IT services. The SIAM technologies help the IT organization to create better visibility, business agenda, security, and proper control over the operation. The technology solution segment solely blends business and technology experiences to streamline the business activities. The service provider helps in improving the inbound & outbound business processes, workflows, and management systems.  Various enterprises hinder in adopting new technologies due to the fear of burdening legacy infrastructure and system. The key benefits of technology solution include a better integration of technology as organization’s requirements, real-time discussion-making, reduced costs of compliance & risk management, security concerns, sketching an infrastructure plan, and enhancing internal functionality. 

“Asia-Pacific (APAC) is projected to grow at the highest rate during the forecast period”

The countries included in APAC are Australia, Japan, Singapore, India, China, and New Zealand. APAC is the  fastestgrowing region for the SIAM market. It is witnessing dynamic changes in the adoption of new technologies and advancements in the IT sector. The presence of a large number of internet user and the requirement to develop infrastructure are the major drivers of the market; however, government and local policy and strict regulations are restraining the growth of the market in the region. China plays a vital role in the technological landscape of the APAC region. It is heavily dependent on the technological innovations. Therefore the organizations are drastically adopting SIAM technology solutions to increase the overall operational efficiency and reduce the operating costs. The rapid development of IT in India, Vietnam, and Philippines is transforming this market.
Additionally, the extensive facilities to deploy and manage data applications at an economical cost are enhancing the growth in this region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up of the profile of primary participants is as follows:

  • By Company: Tier 1 - 30 %, Tier 2 - 40% and Tier 3 - 30%
  • By Designation: C level - 72%, Director level - 14%, Others - 14%
  • By Region: North America - 57%, Europe - 14%, APAC - 29%

The SIAM ecosystem comprises the major vendors such as Capgemini (France) HCL Technologies (India), Hewlett-Packard Enterprise (U.S.), Tata Consultancy Service (India), Wipro Ltd. (India), Atos SE (France), Accenture (U.S.), CGI Group Inc. (Canada), Fujitsu (Japan), and Oracle (U.S.).

Research Coverage:

The report includes in-depth competitive analysis of these key players in the SIAM market, with their company profiles, SWOT analysis, recent developments, and key market strategies. The research report segments the SIAM market by solution, service, organization size, vertical, and region.

Reasons to buy the Report

The service integration and management market has been segmented on the basis of solution, service, organization size, vertical, and region. The report will help the market leaders/new entrants in this market in the following ways:

1. This report segments the overall SIAM market on the basis of the revenues generated by SIAM providers. The report provides the closest estimates of the revenue numbers for the overall market and the sub segments. The market numbers are further split into regions.

2. The report helps the stakeholders understand the pulse of the SIAM market and provide them information on key market drivers, restraints, challenges, and opportunities.

3. This report will help the stakeholders to better understand the competitors and gain more insights to improve their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

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FEATURED COMPANIES

  • Accenture
  • Atos Se
  • Capgemini
  • CGI Group Inc.
  • Fujitsu Ltd.
  • HCL Technologies Limited
  • MORE

1 Introduction
1.1 Objectives of the Report
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data from Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data from Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primary Interviews
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown And Data Triangulation
2.4 Assumptions

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Service Integration And Management Market
4.2 Service Integration And Management Market: Market Share Across Various Regions
4.3 Service Integration And Management Market: By Vertical And Region, 2016
4.4 Lifecycle Analysis, By Region

5 Market Overview
5.1 Introduction
5.2 Market Segmentation
5.2.1 By Solution
5.2.2 By Service
5.2.3 By Organization Size
5.2.4 By Vertical
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 Realized Potential of Multi-Supplier Ecosystem of Vendors
5.3.1.2 Cost-Effectiveness of the Siam Model
5.3.1.3 Governance Cost Reduction And Productivity Improvements
5.3.2 Restraints
5.3.2.1 Lack of Uniform Slas And Regulatory Compliance
5.3.3 Opportunities
5.3.3.1 Complexity of It Services
5.3.3.2 Increasing Number of Service Providers
5.3.4 Challenges
5.3.4.1 Reluctance in Adoption of New Technologies And Services
5.3.4.2 Lack of Skill And Expertise

6 Industry Trends
6.1 Service Integration And Management Models
6.2 Evolution
6.3 Innovation Spotlight

7 Service Integration And Management Market Analysis, By Solution
7.1 Introduction
7.2 Business Solutions
7.2.1 Procurement
7.2.2 Auditing And Invoicing
7.2.3 Contract Management
7.2.4 Governance, Risk And Control
7.3 Technology Solutions
7.3.1 Application
7.3.1.1 Application Development
7.3.1.2 Application Testing
7.3.1.3 Application Lifecycle Management
7.3.2 Infrastructure
7.3.2.1 Data Center
7.3.2.2 Security
7.3.2.3 Mobility
7.3.2.4 Networks
7.3.2.5 Others
7.3.3 Training And Support

8 Service Integration And Management Market Analysis, By Service
8.1 Introduction
8.2 Advisory
8.3 Implementation
8.4 Automation

9 Service Integration And Management Market Analysis, By Organization Size
9.1 Introduction
9.2 Small And Medium Enterprises
9.3 Large Enterprises

10 Service Integration And Management Market Analysis, By Vertical
10.1 Introduction
10.2 Banking, Financial Services, And Insurance
10.3 Retail
10.4 Telecom
10.5 Manufacturing
10.6 Energy And Utility
10.7 Transport And Logistics
10.8 Others

11 Geographic Analysis
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific
11.5 Middle East And Africa
11.6 Latin America

12 Competitive Landscape
12.1 Overview
12.2 Competitive Situations And Trends
12.2.1 Partnerships, Agreements, And Collaborations
12.2.2 Mergers And Acquisitions
12.2.3 New Product Launches
12.2.4 Business Expansions
 
13 Company Profiles
(Business Overview, Products & Services, Key Insights, Recent Developments, Swot Analysis, Mnm View)*
13.1 Introduction
13.2 Capgemini
13.3 Hcl Technologies Limited
13.4 Hewlett- Packard Enterprise
13.5 Tata Consultancy Services Limited
13.6 Wipro Limited
13.7 Atos Se
13.8 Accenture
13.9 Cgi Group Inc.
13.10 Fujitsu Ltd.
13.11 Oracle Corporation
*Details On Business Overview, Products & Services, Key Insights, Recent Developments, Swot Analysis, Mnm View Might Not Be Captured in Case of Unlisted Companies.

14 Key Innovators
14.1 Fruition Partners
14.2 Ntt Data Corporation
14.3 Quint Wellington Redwood
15 Appendix

15.1 Industry Excerpts
15.2 Discussion Guide
15.3 Knowledge Store: Subscription Portal
15.4 Available Customizations
15.5 Related Reports
15.6 Author Details

List of Tables
Table 1 Service Integration And Management Market Size And Growth Rate, 2014-2021 (USD Billion, Y-O-Y %)
Table 2 Service Integration And Management Market: Innovation Spotlight
Table 3 Service Integration And Management Market Size, By Solution, 2014-2021 (USD Million)
Table 4 Solutions: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 5 Service Integration And Management Market Size, By Business Solution, 2014-2021 (USD Million)
Table 6 Procurement: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 7 Auditing And Invoicing: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 8 Contract Management: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 9 Governance, Risk And Control: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 10 Service Integration And Management Market Size, By Technology Solution, 2014-2021 (USD Million)
Table 11 Service Integration And Management Market Size, By Application, 2014-2021 (USD Million)
Table 12 Application Development: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 13 Application Testing: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 14 Application Lifecycle Management: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 15 Service Integration And Management Market Size, By Infrastructure, 2014-2021 (USD Million)
Table 16 Data Center: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 17 Security: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 18 Mobility: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 19 Networks: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 20 Others: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 21 Training And Support: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 22 Service Integration And Management Market Size, By Service, 2014-2021 (USD Million)
Table 23 Services: Services Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 24 Advisory: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 25 Implementation: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 26 Automation: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 27 Service Integration And Management Market Size, By Organization Size, 2014-2021 (USD Million)
Table 28 Organization Size: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 29 Small And Medium Enterprises: Service Integration And Management Market Size, By Region 2014-2021 (USD Million)
Table 30 Large Enterprises: Service Integration And Management Market Size, By Region 2014-2021 (USD Million)
Table 31 Service Integration And Management Market Size, By Vertical, 2014-2021 (USD Million)
Table 32 Service Integration And Management Market of Vertical, By Region, 2014-2021 (USD Million)
Table 33 Banking, Financial Services, And Insurance: Service Integration And Management Market Size, By Region 2014-2021 (USD Million)
Table 34 Retail: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 35 Telecom: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 36 Manufacturing: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 37 Energy And Utility: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 38 Transport And Logistics: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 39 Others: Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 40 Asia-Pacific is Expected to Grow at the Highest CAGR in Service Integration And Management Market During the Forecast Period
Table 41 Service Integration And Management Market Size, By Region, 2014-2021 (USD Million)
Table 42 North America: Service Integration And Management Market Size, By Solution, 2014-2021 (USD Million)
Table 43 North America: Service Integration And Management Market Size, By Service, 2014-2021 (USD Million)
Table 44 North America: Service Integration And Management Market Size, By Organization Size , 2014-2021 (USD Million)
Table 45 North America: Service Integration And Management Market Size, By Vertical, 2014-2021 (USD Million)
Table 46 Europe: Service Integration And Management Market Size, By Solution, 2014-2021 (USD Million)
Table 47 Europe: Service Integration And Management Market Size, By Service, 2014-2021 (USD Million)
Table 48 Europe: Service Integration And Management Market Size, By Organization Size , 2014-2021 (USD Million)
Table 49 Europe: Service Integration And Management Market Size, By Vertical, 2014-2021 (USD Million)
Table 50 Asia-Pacific: Service Integration And Management Market Size, By Solution, 2014-2021 (USD Million)
Table 51 Asia-Pacific: Service Integration And Management Market Size, By Service, 2014-2021 (USD Million)
Table 52 Asia-Pacific: Service Integration And Management Market Size, By Organization Size , 2014-2021 (USD Million)
Table 53 Asia-Pacific: Service Integration And Management Market Size, By Vertical, 2014-2021 (USD Million)
Table 54 Middle East And Africa: Service Integration And Management Market Size, By Solution, 2014-2021 (USD Million)
Table 55 Middle East And Africa: Service Integration And Management Market Size, By Service, 2014-2021 (USD Million)
Table 56 Middle East And Africa: Service Integration And Management Market Size, By Organization Size , 2014-2021 (USD Million)
Table 57 Middle East And Africa: Service Integration And Management Market Size, By Vertical, 2014-2021 (USD Million)
Table 58 Latin America: Service Integration And Management Market Size, By Solution, 2014-2021 (USD Million)
Table 59 Latin America: Service Integration And Management Market Size, By Service, 2014-2021 (USD Million)
Table 60 Latin America: Service Integration And Management Market Size, By Organization , 2014-2021 (USD Million)
Table 61 Latin America: Service Integration And Management Market Size, By Vertical, 2014-2021 (USD Million)
Table 62 Partnerships, Agreements, And Collaborations, 2014-2016
Table 63 Mergers And Acquisitions, 2015-2017
Table 64 New Product Launches, 2015-2016
Table 65 Business Expansions, 2015-2016

List of Figures
Figure 1 Service Integration And Management Market: Research Design
Figure 2 Breakdown of Primary Interviews: By Company, Designation, And Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Service Integration And Management Market is Poised to Witness Growth in the Global Market Between 2016 And 2021
Figure 7 Service Integration And Management Market Snapshot On the Basis of Solutions (2016 Vs. 2021)
Figure 8 Automation Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 9 Lucrative Market Prospects in the Service Integration And Management Market Due to Realization of Potential of the Multi-Supplier Model
Figure 10 North America is Expected to Command the Major Share of the Global Market in 2016
Figure 11 Manufacturing Vertical is Expected to Hold the Largest Market Share in 2016
Figure 12 Asia-Pacific is Expected to Be the Fastest Growing Region During the Period 2016-2021
Figure 13 Service Integration And Management Market Segmentation: By Solution
Figure 14 Service Integration And Management Market Segmentation: By Service
Figure 15 Service Integration And Management Market Segmentation: By Organization Size
Figure 16 Service Integration And Management Market Segmentation: By Vertical
Figure 17 Service Integration And Management Market: Drivers, Restraints, Opportunities, And Challenges
Figure 18 Service Integration And Management Sourcing Models
Figure 19 Service Integration And Management Market: Evolution
Figure 20 Business Solutions Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Implementation Services Segment of the Service Integration And Management Market is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 Large Enterprises Segment is Expected to Dominate the Market During the Forecast Period
Figure 23 Manufacturing Vertical is Expected to Hold the Largest Market Share During the Forecast Period
Figure 24 Asia-Pacific: An Attractive Destination in the Service Integration And Management Market, 2014-2021
Figure 25 North America Market Snapshot
Figure 26 Asia-Pacific Market Snapshot
Figure 27 Companies Adopted Partnerships, Agreements, And Collaborations As the Key Growth Strategy from 2014 to 2016
Figure 28 Market Evaluation Framework
Figure 29 Battle for Market Share: Partnerships, Agreements, And Collaborations Was the Key Strategy Adopted By Key Players in the Market During 2014-2016
Figure 30 Geographic Revenue Mix of Top Five Market Players
Figure 31 Capgemini: Company Snapshot
Figure 32 Capgemini: Swot Analysis
Figure 33 Hcl Technologies Limited: Company Snapshot
Figure 34 Hcl Technologies Limited: Swot Analysis
Figure 35 Hewlett-Packard Enterprise: Company Snapshot
Figure 36 Hewlett-Packard Enterprise: Swot Analysis
Figure 37 Tata Consultancy Services Limited: Company Snapshot
Figure 38 Tata Consultancy Services Limited: Swot Analysis
Figure 39 Wipro Limited: Company Snapshot
Figure 40 Wipro Limited: Swot Analysis
Figure 41 Atos Se: Company Snapshot
Figure 42 Accenture: Company Snapshot
Figure 43 Cgi Group Inc.: Company Snapshot
Figure 44 Fujitsu Ltd.: Company Snapshot
Figure 45 Oracle Corporation: Company Snapshot

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FEATURED COMPANIES

  • Accenture
  • Atos Se
  • Capgemini
  • CGI Group Inc.
  • Fujitsu Ltd.
  • HCL Technologies Limited
  • MORE

The service integration and management (SIAM) market size is expected to grow from USD 2.85 Billion in 2016 to USD 4.35 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 8.8%. The major drivers for the upsurge in demand for SIAM services include cost effectiveness of SIAM model and realizing the potential supremacy of multi-supplier ecosystem.

The scope of this report covers the service integration and management market analysis by solution, service, organization size, vertical, and region. The automation services segment is expected to grow at the highest CAGR during the forecast period. Advisory services segment is one of the most essential parts of the service management. They help enterprises to assess different technology strategies and in doing so, align their technology strategies with their business or process strategies.

The SIAM solutions help the organizations to build resilient and scalable functional business processes in order to automate business, improve customer interactions, and enhance business policies. The solution providers also execute the plan, analyses, and report to improve the business flow to generate large revenues.

Large enterprises are expected to grow at the highest CAGR during the forecast period.  As large enterprises are already involved in integrating various services and are shifting to SIAM to concentrate on different core business regions. They majorly focus on maintaining supplier relations to deliver high quality of business services to their commercial clients.

Manufacturing vertical is expected to grow at the highest CAGR during the forecast period. Manufacturers are adopting IT technology and services to streamline their supply chains, drive improvements through better business insight, maximize the performance of their manufacturing facilities, and stay ahead of the innovation curve. SIAM helps manufacturing industries to enhance process efficiencies, improve working capital, and optimize cost. Service integration reduces the build and run the cost of enterprise systems across the manufacturing value chain and also forces the manufacturers in this sector to adopt best practices along with other measures to continuously improve the quality of products and services.

As per the geographic analysis, Europe is likely to benefit from its technological advancements and followed by robust IT infrastructure and widespread adoption of new technology. The increasing potential power of multi-supplier ecosystem for vendors is driving the growth of the SIAM.

One of the main restraining factors that affect the growth of the service integration and management market includes lack of uniform SLAs and regulatory compliance. The SIAM vendors profiled in the report include HCL Technologies Limited (Noida, India), Hewlett-Packard Enterprise (California, U.S.), Tata Consultancy Services (Maharashtra, India), Wipro Limited (Bengaluru, India), Atos SE (Bezons, France), Accenture (Illinois, U.S.), CGI Group (Quebec, Canada), Fujitsu Ltd. (Tokyo, Japan), and Oracle Corporation (California, U.S.).

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  • Accenture
  • Atos Se
  • Capgemini
  • CGI Group Inc.
  • Fujitsu Ltd.
  • HCL Technologies Limited
  • Hewlett- Packard Enterprise
  • Oracle Corporation
  • Tata Consultancy Services Limited
  • Wipro Limited
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