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Global Chatbot Market Size, Share & Trends Analysis Report by End User, by Application (Bots For Service, Bots For Marketing), by Type (Standalone, Web-based), by Product Landscape, by Vertical, and Segment Forecasts, 2021-2028

  • ID: 4396458
  • Report
  • April 2021
  • Region: Global
  • 132 pages
  • Grand View Research

FEATURED COMPANIES

  • Acuvate
  • Aivo
  • Artificial Solutions
  • Botsify Inc.
  • Creative Virtual Ltd.
  • eGain Corporation
The global chatbot market size is expected to reach USD 2,485.7 million by 2028. The market is anticipated to expand at a CAGR of 24.9% from 2021 to 2028. The chatbot industry is expected to witness significant growth over the forecast period as they enable enterprises to substantially reduce operating costs. Additionally, innovations in artificial intelligence and machine learning technologies are likely to enhance the features of chatbots, which act as a major driver for the market.



A significant rise has been observed in the number of users of messaging services, which is expected to surpass the number of users of social networking sites. Additionally, there has been a significant development in the NLP field, which has resulted in streamlined interactions between computers and human languages. The entire chatbot ecosystem comprises various cross-linking features, which facilitates enhanced performance of chatbots in all applications. Most companies prefer in-built chatbots on their websites as they facilitate enterprises in providing instant customer interaction. For instance, Slack and Twitter messaging platforms are preferred by the majority of businesses.

North America is expected to emerge as the major region for the market over the forecast period. The growth in this region is mainly attributed to the increasing deployment of chatbots in various business verticals. Technologies such as artificial intelligence, IoT, and APIs, among others, are evolving at a rapid speed. Chatbots are integrated with these technologies to offer enhanced operations, thereby driving market demand. Artificial intelligence and audio speech-based chatbots are expected to account for the largest market share in the future. Additionally, speech recognition has improved drastically, especially in terms of native languages, which is expected to result in enhanced performance of chatbots in various applications.

Chatbot Market Report Highlights

  • Chatbots find applications in e-commerce, healthcare, and BFSI sectors. The large enterprise emerged as the largest end-user segment in 2020 and is estimated to register a CAGR of 26.0% over the forecast period
  • The chatbots for the marketing segment are expected to witness the largest growth over the forecast period as these chatbots can connect the customers directly to service providers
  • The standalone segment is estimated to expand at a CAGR of 25.4% over the forecast period
  • The Asia Pacific market is projected to witness substantial growth over the next decade owing to various technological developments across major economies. The regional market is expected to expand at a CAGR of 25.4% from 2017 to 2028
  • Key participants in the chatbot industry include [24]7.ai, Inc.; Acuvate; Aivo; Artificial Solutions; Botsify Inc.; Creative Virtual Ltd.; eGain Corporation; IBM Corporation; Inbenta Technologies Inc.; Next IT Corp.; Nuance Communications, Inc. Chatbots have found wide applications in large enterprises as they enable better understanding of consumer behavior with the help of machine learning

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Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Acuvate
  • Aivo
  • Artificial Solutions
  • Botsify Inc.
  • Creative Virtual Ltd.
  • eGain Corporation
Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope & Assumptions
1.3 List of Data Sources

Chapter 2 Executive Summary
2.1 Chatbot - Industry Snapshot & Key Buying Criteria, 2017 - 2028

Chapter 3 Industry Outlook
3.1 Market Segmentation
3.2 Market Size and Growth Prospects
3.3 Evolution of Chatbot Industry
3.4 Chatbot - Ecosystem
3.5 Chatbot Market Dynamics
3.5.1 Market driver analysis
3.5.1.1 Increasing messaging applications
3.5.1.2 Reduction in expenses of enterprises
3.5.1.3 Increasing application in e-commerce and BFSI industries
3.5.2 Market restraint analysis
3.5.2.1 Availability of free chatbot with specific rule set
3.5.3 Market Opportunity Analysis
3.5.3.1 Integration with Payment services
3.5.3.2 Integration with various IOT devices
3.6 Segmental Trends
3.7 Key Opportunities - Prioritized
3.8 Chatbot - Key Company Analysis, 2020
3.9 Industry Analysis - Porter’s
3.10 Chatbot-PEST Analysis
3.11 Chatbot Market Insights
3.11.1 Major platforms on which chatbots are build
3.11.2 Major messaging platforms for which chatbots are build
3.11.3 Major investors and companies
3.11.4 General cost structure
3.11.5 Key features of chatbot
3.12 Chatbot Market Impact Analysis
3.12.1 Hurdles faced- how they are addressed
3.12.1.1 Threat from the messaging platforms
3.12.1.2 Charges for deployment & distribution
3.12.1.3 Stiff competition
3.12.1.4 Monetization
3.12.1.5 Voice bots or virtual assistants
3.12.1.6 Discovery, marketing & distribution
3.12.1.7 Picking the right platform
3.12.2 Investors strategy
3.12.3 Recent major mergers & acquisitions
3.12.4 Future of chatbot industry
3.12.5 Chatbot companies key strategies
3.12.6 Analyst recommendations

Chapter 4 Chatbot: End user Estimates & Trend Analysis
4.1 Chatbot Market: End user Movement Analysis
4.1.1 Large enterprise
4.1.1.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
4.1.2 Medium enterprise
4.1.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
4.1.3 Small enterprise
4.1.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)

Chapter 5 Chatbot: Application Estimates & Trend Analysis
5.1 Chatbot Market: Application Movement Analysis
5.1.1 Bots for service
5.1.1.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
5.1.2 Bots for social media
5.1.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
5.1.3 Bot for payments/order processing
5.1.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
5.1.4 Bots for marketing
5.1.4.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
5.1.5 Others
5.1.5.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)

Chapter 6 Chatbot: Type Estimates & Trend Analysis
6.1 Chatbot Market: Type Movement Analysis
6.1.1 Standalone
6.1.1.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
6.1.2 Web based
6.1.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
6.1.3 Messenger based/third Party
6.1.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)

Chapter 7 Chatbot: Product Landscape Estimates & Trend Analysis
7.1 Chatbot Market: Functional Product Landscape Movement Analysis
7.1.1 Artificial intelligence
7.1.1.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
7.1.2 Marketing
7.1.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
7.1.3 Human intelligence
7.1.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)

Chapter 8 Chatbot: Vertical Estimates & Trend Analysis
8.1 Chatbot Market: Vertical Movement Analysis
8.1.1 Healthcare
8.1.1.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
8.1.2 Retail
8.1.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
8.1.3 Banking Financial Services and Insurance (BFSI)
8.1.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
8.1.4 Media and entertainment
8.1.4.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
8.1.5 Travel & tourism
8.1.5.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
8.1.6 E-commerce
8.1.6.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
8.1.7 Other
8.1.7.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)

Chapter 9 Chatbot: Regional Estimates & Trend Analysis
9.1 Chatbot Market: Regional Movement Analysis
9.2 North America
9.2.1 North America market place: Key takeaways
9.2.2 North America Chatbot market, 2017 - 2028
9.2.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.2.3 U.S. chatbot market, 2017 - 2028
9.2.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.2.4 Canada chatbot market, 2017 - 2028
9.2.4.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.2.5 Mexico chatbot market, 2017 - 2028
9.2.5.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.3 Europe
9.3.1 Europe market place: Key takeaways
9.3.2 Europe chatbot market, 2017 - 2028
9.3.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.3.3 Germany chatbot market, 2017 - 2028
9.3.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.3.4 U.K. chatbot market, 2017 - 2028
9.3.4.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.4 Asia Pacific
9.4.1 Asia Pacific market place: Key takeaways
9.4.2 Asia Pacific chatbot market, 2017 - 2028
9.4.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.4.3 China Chatbot market, 2017 - 2028
9.4.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.4.4 South Korea chatbot market, 2017 - 2028
9.4.4.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.4.5 Japan chatbot market, 2017 - 2028
9.4.5.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.5 South America
9.5.1 South America market place: Key takeaways
9.5.2 South America chatbot market, 2017 - 2028
9.5.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.5.3 Brazil chatbot market, 2017 - 2028
9.5.3.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)
9.6 MEA
9.6.1 MEA marketplace: Key takeaways
9.6.2 MEA chatbot market, 2017 - 2028
9.6.2.1 Global market estimates and forecasts, 2017 - 2028 (USD Million)

Chapter 10 Competitive Product landscape
10.1 [24]7.ai, Inc
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic Initiatives
10.2 Acuvate
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic Initiatives
10.3 Aivo
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic Initiatives
10.4 Artificial Solutions
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic Initiatives
10.5 Botsify Inc.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic Initiatives
10.6 Creative Virtual Ltd.
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic Initiatives
10.7 eGain Corporation
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic Initiatives
10.8 IBM Corporation
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic Initiatives
10.9 Inbenta Technologies Inc.
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic Initiatives
10.10 Next IT Corp.
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic Initiatives
10.10 Next IT Corp
10.11.1 Company overview
10.11.2 Financial performance
10.11.3 Product benchmarking
10.11.4 Strategic Initiatives

List of Tables
Table 1 Chatbot - Industry snapshot & critical success factor, 2017 - 2028
Table 2 Global chatbot market, 2017-2028 (USD Million)
Table 3 Global chatbot market estimates and forecasts by end user, 2017 - 2028 (USD Million)
Table 4 Global chatbot market estimates and forecasts by application, 2017 - 2028 (USD Million)
Table 5 Global Chatbot market estimates and forecasts by type, 2017 - 2028 (USD Million)
Table 6 Global Chatbot market estimates and forecasts by product landscape, 2017 - 2028 (USD Million)
Table 7 Global Chatbot market estimates and forecasts by vertical, 2017 - 2028 (USD Million)
Table 8 Global Chatbot market estimates and forecasts by region, (USD Million), 2017 - 2028
Table 9 Key Investors
Table 10 Cost Structure
Table 11 Key Features
Table 12 Global large enterprise market by region, 2017 - 2028 (USD Million)
Table 13 Global medium enterprise market by region, 2017 - 2028 (USD Million)
Table 14 Global small enterprise market by region, 2017 - 2028 (USD Million)
Table 15 Global bots for service market by region, 2017 - 2028 (USD Million)
Table 16 Global bots for social media market by region, 2017 - 2028 (USD Million)
Table 17 Global bots for payments/order processing market by region, 2017 - 2028 (USD Million)
Table 18 Global bots for marketing market by region, 2017 - 2028 (USD Million)
Table 19 Global others market by region, 2017 - 2028 (USD Million)
Table 20 Global standalone market by region, 2017 - 2028 (USD Million)
Table 21 Global web-based market by region, 2017 - 2028 (USD Million)
Table 22 Global messenger based/third Party market by region, 2017 - 2028 (USD Million)
Table 23 Global artificial intelligence market by region, 2017 - 2028 (USD Million)
Table 24 Global marketing market by region, 2017 - 2028 (USD Million)
Table 25 Global marketing market by region, 2017 - 2028 (USD Million)
Table 26 Global healthcare market by region, 2017 - 2028 (USD Million)
Table 27 Global retail market by region, 2017 - 2028 (USD Million)
Table 28 Global banking financial services and insurance market by region, 2017 - 2028 (USD Million)
Table 29 Global media and entertainment market by region, 2017 - 2028 (USD Million)
Table 30 Global travel & tourism market by region, 2017 - 2028 (USD Million)
Table 31 Global e-commerce market by region, 2017 - 2028 (USD Million)
Table 32 Global entertainment market by region, 2017 - 2028 (USD Million)
Table 33 North America chatbot market, 2017 – 2028 (USD Million)
Table 34 North America chatbot market by end user, 2017 - 2028 (USD Million)
Table 35 North America chatbot market by application, 2017 - 2028 (USD Million)
Table 36 North America chatbot market by type, 2017 - 2028 (USD Million)
Table 37 North America chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 38 North America chatbot market by vertical, 2017 - 2028 (USD Million)
Table 39 U.S. chatbot market, 2017 – 2028 (USD Million)
Table 40 U.S. chatbot market by end user, 2017 - 2028 (USD Million)
Table 41 U.S. chatbot market by application, 2017 - 2028 (USD Million)
Table 42 U.S. chatbot market by type, 2017 - 2028 (USD Million)
Table 43 U.S. chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 44 U.S. chatbot market by vertical, 2017 - 2028 (USD Million)
Table 45 Canada chatbot market, 2017 – 2028 (USD Million)
Table 46 Canada chatbot market by end user, 2017 - 2028 (USD Million)
Table 47 Canada chatbot market by application, 2017 - 2028 (USD Million)
Table 48 Canada chatbot market by type, 2017 - 2028 (USD Million)
Table 49 Canada chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 50 Canada chatbot market by vertical, 2017 - 2028 (USD Million)
Table 51 Mexico chatbot market, 2017 – 2028 (USD Million)
Table 52 Mexico chatbot market by end user, 2017 - 2028 (USD Million)
Table 53 Mexico chatbot market by application, 2017 - 2028 (USD Million)
Table 54 Mexico chatbot market by type, 2017 - 2028 (USD Million)
Table 55 Mexico chatbot market by Product landscape, 2017 - 2028 (USD Million)
Table 56 Mexico chatbot market by vertical, 2017 - 2028 (USD Million)
Table 57 Europe chatbot market, 2017 – 2028 (USD Million)
Table 58 Europe chatbot market by end user, 2017 - 2028 (USD Million)
Table 59 Europe chatbot market by application, 2017 - 2028 (USD Million)
Table 60 Europe chatbot market by type, 2017 - 2028 (USD Million)
Table 61 Europe chatbot market by Product landscape, 2017 - 2028 (USD Million)
Table 62 Europe chatbot market by vertical, 2017 - 2028 (USD Million)
Table 63 Germany chatbot market, 2017 – 2028 (USD Million)
Table 64 Germany chatbot market by end user, 2017 - 2028 (USD Million)
Table 65 Germany chatbot market by application, 2017 - 2028 (USD Million)
Table 66 Germany chatbot market by type, 2017 - 2028 (USD Million)
Table 67 Germany chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 68 Germany chatbot market by vertical, 2017 - 2028 (USD Million)
Table 69 U.K. chatbot market, 2017 – 2028 (USD Million)
Table 70 U.K. chatbot market by end user, 2017 - 2028 (USD Million)
Table 71 U.K. chatbot market by application, 2017 - 2028 (USD Million)
Table 72 U.K. chatbot market by type, 2017 - 2028 (USD Million)
Table 73 U.K. chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 74 U.K. chatbot market by vertical, 2017 - 2028 (USD Million)
Table 75 Asia Pacific chatbot market, 2017 – 2028 (USD Million)
Table 76 Asia Pacific chatbot market by end user, 2017 - 2028 (USD Million)
Table 77 Asia Pacific chatbot market by application, 2017 - 2028 (USD Million)
Table 78 Asia Pacific chatbot market by type, 2017 - 2028 (USD Million)
Table 79 Asia Pacific chatbot market by Product landscape, 2017 - 2028 (USD Million)
Table 80 Asia Pacific chatbot market by vertical, 2017 - 2028 (USD Million)
Table 81 China chatbot market, 2017 – 2028 (USD Million)
Table 82 China chatbot market by end user, 2017 - 2028 (USD Million)
Table 83 China chatbot market by application, 2017 - 2028 (USD Million)
Table 84 China chatbot market by type, 2017 - 2028 (USD Million)
Table 85 China chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 86 China chatbot market by vertical, 2017 - 2028 (USD Million)
Table 87 South Korea chatbot market, 2017 – 2028 (USD Million)
Table 88 South Korea chatbot market by end user, 2017 - 2028 (USD Million)
Table 89 South Korea chatbot market by application, 2017 - 2028 (USD Million)
Table 90 South Korea chatbot market by type, 2017 - 2028 (USD Million)
Table 91 South Korea chatbot market by Product landscape, 2017 - 2028 (USD Million)
Table 92 South Korea chatbot market by vertical, 2017 - 2028 (USD Million)
Table 93 Japan chatbot market, 2017 – 2028 (USD Million)
Table 94 Japan chatbot market by end user, 2017 - 2028 (USD Million)
Table 95 Japan chatbot market by application, 2017 - 2028 (USD Million)
Table 96 Japan chatbot market by type, 2017 - 2028 (USD Million)
Table 97 Japan chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 98 Japan chatbot market by vertical, 2017 - 2028 (USD Million)
Table 99 South America chatbot market, 2017 – 2028 (USD Million)
Table 100 South America chatbot market by end user, 2017 - 2028 (USD Million)
Table 101 South America chatbot market by application, 2017 - 2028 (USD Million)
Table 102 South America chatbot market by type, 2017 - 2028 (USD Million)
Table 103 South America chatbot market by Product landscape, 2017 - 2028 (USD Million)
Table 104 South America chatbot market by vertical, 2017 - 2028 (USD Million)
Table 105 Brazil chatbot market, 2017 – 2028 (USD Million)
Table 106 Brazil chatbot market by end user, 2017 - 2028 (USD Million)
Table 107 Brazil chatbot market by application, 2017 - 2028 (USD Million)
Table 108 Brazil chatbot market by type, 2017 - 2028 (USD Million)
Table 109 Brazil chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 110 Brazil chatbot market by vertical, 2017 - 2028 (USD Million)
Table 111 MEA chatbot market, 2017 – 2028 (USD Million)
Table 112 MEA chatbot market by end user, 2017 - 2028 (USD Million)
Table 113 MEA chatbot market by application, 2017 - 2028 (USD Million)
Table 114 MEA chatbot market by type, 2017 - 2028 (USD Million)
Table 115 MEA chatbot market by product landscape, 2017 - 2028 (USD Million)
Table 116 MEA chatbot market by vertical, 2017 - 2028 (USD Million)

List of Figures
Fig. 1 Market segmentation
FIG. 2 Chatbot market size and growth prospects
FIG. 3 Evolution
FIG. 4 Chatbot– Ecosystem analysis
FIG. 5 Market dynamics
FIG. 6 Segment trend analysis
FIG. 7 Penetration & growth prospect mapping
FIG. 8 Porter’s five forces analysis
FIG. 9 Chatbot-PEST analysis
FIG. 10 Platforms
FIG. 11 Messaging Platforms
FIG. 12 Chatbot market: End-user movement analysis
FIG. 13 Chatbot market: Type movement analysis
FIG. 14 Chatbot market: Product Landscape movement analysis
FIG. 15 Chatbot market: Vertical movement analysis
FIG. 16 Regional marketplace: Key takeaways
FIG. 17 Regional outlook, 2020 & 2028
FIG. 18 North America market place: Key takeaways
FIG. 19 Europe market place: Key takeaways
FIG. 20 Asia Pacific market place: Key takeaways
FIG. 21 South America market place: Key takeaways
FIG. 22 MEA market place: Key takeaways
Note: Product cover images may vary from those shown
  • [24]7.ai, Inc
  • Acuvate
  • Aivo
  • Artificial Solutions
  • Botsify Inc.
  • Creative Virtual Ltd.
  • eGain Corporation
  • IBM Corporation
  • Inbenta Technologies Inc.
  • Next IT Corp.
Note: Product cover images may vary from those shown

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