The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity.
The largest opportunity lies within professional headsets that offer PC USB connectivity and value-added features to optimize the software communications and collaboration experience.
Within the professional PC USB and UCC headset category, a new generation of binaural stereo headsets with high-end noise-cancelling technologies in the microphone and earcups is rising in popularity targeting the open office and enabling better task-worker concentration.
Another area of future growth is the software-as-a-service and device-as-a-service market which will allow professional headset vendors to generate additional revenue streams via subscription models.
Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy in order to enhance their brand power and boost demand. The global professional headset market earned revenues of $1.26 billion in 2016, a 7.4 percent growth when compared to 2015.
The professional headset market continues to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity.
This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 12 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning.
Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services.
The study covers the following headset categories:
- Professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors
- Professional headsets for software communications that use PC USB connectors
- Dual- and triple-connectivity headsets that connect to various types of business endpoints, including desktop phones, desktop PCs, and mobile phones Revenue represents manufacturers’ sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers.
Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study.
1. Executive Dashboard
1.1 Purpose of this Experiential Study
1.2 5 Step Process to Transformational Growth
1.3 Enterprise Communications Endpoints Landscape
1.4 Strategic Imperatives for Professional Headset Vendors
2. Growth Environment
2.1 Scope and Market Definitions
2.2 State of the Market
2.3 Market Drivers
2.4 Market Restraints
2.5 Unit Shipment and Revenue Forecast—Total Professional Headset Forecast
2.6 Unit Shipment and Revenue Forecast—Professional PC USB and UCC Headsets versus RJ9 Headset
2.7 Unit Shipment and Revenue Forecast—Headsets in Office versus Headsets in Contact Center
2.8 Unit Shipment and Revenue Forecast—Cordless versus Corded Headset
2.9 Revenue Contribution by Region
2.10 Percent Revenue by Vendor
3. Visioning Scenarios
3.1 Macro to Micro Visioning
3.2 Top Predictions for the Professional Headset Market
4. Growth Pipeline
4.1 Levers for Growth
4.2 Vision and Strategy—Opportunity 1: Software Communications and Collaboration Services
4.3 Vision and Strategy—Opportunity 2: Headsets as Concentration Enablers
4.4 Vision and Strategy—Opportunity 3: Shift to Cordless Endpoints
4.5 Vision and Strategy—Opportunity 4: Multi Connectivity
4.6 Vision and Strategy—Opportunity 5: Bringing the Visual Element to a Headset
4.7 Vision and Strategy—Opportunity 6: Data Analytics
4.8 Vision and Strategy—Opportunity 7: Internet-enabled Headsets with Artificial Intelligence Services
4.9 Vision and Strategy—Opportunity 8: Device and Software as a Service
4.10 Brand and Demand—Opportunity 9: Generation Y (Millennials)
4.11 Brand and Demand—Opportunity 10: Evolving Channel Structure
4.12 Brand and Demand—Opportunity 11: Continued Education
4.13 Brand and Demand—Opportunity 12: Social Media Marketing
4.15 Total Growth Opportunity Matrix 1–7: Vision and Strategy
4.16 Total Growth Opportunity Matrix 8–12: Brand and Demand
4.17 Total Growth Opportunities Matrix Chart
5. Growth Strategy and Implementation
5.1 Growth Strategies for Your Company
5.2 Prioritized Opportunities through Implementation
5.3 Legal Disclaimer