Advanced Analytics and AI
"There is no industry and profession which won′t be transformed by analytics and artificial intelligence in the years to come. If you don′t know where to start and learn about this topic, Tony Boobier′s new book is your indispensable guide which will take you through a journey made of changes but mostly great opportunities."
Paolo Sironi, IBM Academy member and Author; FinTech Thought Leader, Watson Financial Services
"If data is the new oil, then AI is the extraction mechanism fit for Industry 4.0. This book offers a thoughtful, timely and compelling overview of the myriad of possibilities brought to life by intelligent machines."
Dr Rachael Gore, Head of Engagement, Insurance Nexus
"AI is quite the buzz in today′s market landscape. However, the core of AI is the delivery of a quality insight to drive impactful business decisions. Written in an accessible and engaging style and aimed at the layperson, this book offers an insightful introduction to what it means to be an analytic driven enterprise how AI fits into the spectrum but most importantly the business outcomes an analytic backbone can deliver. A pragmatic step–by–step guide also ensures one is not overwhelmed and offers prescriptive guidance on how and where to start and how to measure impact."
Farhana Alarakhiya, Vice President – Products, RMS
"Tony′s extensively researched book gives the reader a bird′s eye glimpse into what a different place the world may be, sooner or later, thanks to analytics and AI. It makes for thought–provoking reading, irrespective of where the reader is in their career and analytics journey. Covering a broad range of topics that include training, implementation, leadership and personal development, Tony offers insight that one way or another almost all industry sectors and professions are likely to be affected. His knowledgeable words provide the reader with much food for thought and a timely opportunity to reflect on preparing for and tapping into the advancing world of analytics and AI."
Rachel Bolt, Consultant, Freeths LLP, Solicitors
"Analytics and AI in all industries and professions place new challenges on existing and future leaders who need to be aware not only of the background of change, but also the implications. This is a book which no executive can afford to be without."
Elizabeth Jenkins–Smalley, Editor–In–Chief, The Executive Magazine
"Advanced Analytics and Artificial Intelligence are expressions that have become part of our reality and everyone is talking about them while most of us know little of what they really mean. In this book, Tony Boobier not only explains both concepts in a clear, accessible way, but he also goes on to tell us how they will impact multiple industries and professions in the near to medium future, and ultimately our lives. From the first example of a possibly similar disruptive moment in history to a life with robots as caretakers and companions, Tony takes us on a journey from the past to the present, and finally to a dangerously close sci–fi future believe me, it′s a journey you should not miss."
Paula Rios, Executive Director, MDS Global Insurance and Risk Consultants
"With this engaging book, Tony has made an important contribution to the ongoing debate about AI and its impact on society. With clear definitions, he carefully steps us through the implications for different professions, potential risks and the future of work itself. His research and personal experience shine through the stories and case studies. Encouragingly, he does also have advice on new business models and personally preparing for this future. A must–read for leaders charged with helping guide their organisations through this revolution."
Paul Laughlin, Executive coach and trainer; Founder, CustomerInsightLeader.com and Laughlin Consultancy
Preamble: Wellington and Waterloo
Prologue: What Do We Mean by Work?
Slavery or Freedom
The Rise of Industrialisation
Gen Z and the Flat White Society
The Impact of Unemployment
Replacing the Need to Work
1. Introduction to Analytics
The Accuracy of Analytical Outputs
2. Artificial Intelligence
The Turing Test
The Dartmouth Event
Post–Dartmouth, the AI Winter, and Singularity
Springtime for AI?
How Does AI Work?
Can Computers Be Creative?
3. The Impact of AI on Leading–Edge Industries
AI Implementation Timeline
Innovating to Zero
AI and Motor Manufacturing
Media, Entertainment, and Telecom
4. The Impact of AI on Second–Mover Industries
Drones and Remote Imagery
Contractor Plant and Equipment
Cultural Change in Construction
Utilities and Infrastructure Resilience
Construction Industry Summary
Smart Homes, Smart Infrastructure?
Interconnectivity, Poverty, and Famine
5. The Impact of AI on Professions
Work and Professions
The Importance of Competences
The Morevec Paradox and Why It Threatens Professionals
Office of Finance
Sales and Marketing
Autonomous Flight and Virtual Pilots
Air Traffic Controllers
Engineers and the Built Environment
6. Risk and Regulation
What Is Risk?
Technology and System Failures
Data Security and Privacy
Employee Error and Fraud
Inadequate or Failed Procedures, Systems, and Policies
AI and the Future of Compliance
Roles, RegTech, and Forgiving the Machine
7. Implementation Road Maps
New Thinking on Employee Training
Robotics and Process Automation
Key Implementation Questions
Leadership and Sponsorship
Creating a Team
Human Resources Function
Alternative Spaces: The New Workplace
Timing: How Long to Implement?
Is Big Bang Transformation Possible?
8. New Business Models
Augment or Automate?
Issues of Place and Time
Wordplay and Communication
New Business Models for New Markets
9. Coping with the Future
Existing Roles in AI
Future Roles in AI
On–the–Job Learning: Start–ups and Innovation Labs
Personal Capabilities for Success
Can Computers Innovate?
Living with Robots
Elderly Health Care and Robots
Taking Instructions and Advice from Computers
Rules for Robots
10. Strategies for Personal Reinvention
The Need for Personal Reinvention
How Easy Is It to Change?
The Importance of Events and Conferences
The Freedom of Franchises ? from Employee to Owner
Can We Cope with Doing Nothing?
Appendix A: Implementation Flowcharts
Appendix B: Jobs Most Affected by Artificial Intelligence
Appendix C: List of Professional AI Organisations
Appendix D: List of Tables
Appendix E: List of Figures
TONY BOOBIER is a former worldwide executive at IBM focusing on financial services. With over 30 years of experience, he is a frequent writer and international public speaker. He possesses a deep understanding of how to apply business intelligence and analytics to enhance the management and delivery of products and services in numerous industries. A recognised expert in customer analytics, risk and operational effectiveness, he′s a strong advocate for enterprise–wide analytics to improve service and reduce cost. A Fellow of the Chartered Institute of Civil Engineers and the Chartered Institute of Marketing, coupled with qualifications in insurance and supply chain management, he is also the author of Analytics for Insurance.