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Social Media Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

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  • 125 Pages
  • January 2021
  • Region: Global
  • Mordor Intelligence
  • ID: 4472756
The social media analytics market was valued at USD 7.26 billion in 2020 and is expected to reach USD 25.96 billion by 2026, at a CAGR of 23.3% over the forecast period 2021 - 2026. Social media analytics is widely considered to be a significant business and marketing tool in the present-day business scenario. In order to gain actionable insights on consumer perceptions and improve their services and products portfolio, businesses across the world are using social media analytics.
  • The rise of mobile phones and tablets with access to the internet, coupled with ever-growing user volume on social media platforms, is boosting the growth of the social media analytics market over the forecast period.
  • Incremental technological advancements may pave the way for several growth opportunities by making social analytics tools more accessible to the small/medium scale organizations all over the world.
  • The demand for social analytics tools has been bolstered by the increased emphasis on consumer feedback, as they exhibit greater bargaining power in the market. Currently, the consumer is accessible through social media platforms further reinforcing the need for social media analytics tools for enterprises globally.
  • According to Facebook, it had 1,562 million active users daily, as of the first quarter of 2019. In fact, Twitter stated that 500 million Tweets are sent each day and 9% more people are using Twitter every day, reinstating the growing penetration of social media networks at a global level.

Key Market Trends

Increased Emphasis on Targeted Marketing and Competitive Intelligence
  • A steady decline in the effectiveness of traditional advertising campaigns, coupled with rising social media usage, prompted businesses to adopt a more data-oriented approach for their marketing strategies. The emergence of social media analytics has transformed the way marketing campaigns are planned and carried out in the present day.
  • Social networks, such as Facebook, have realized the importance of targeted advertising that they are offering through paid solutions to businesses, wherein location, demographics, and end-device information of consumers are made available for businesses to reach out to the targeted section of consumers
  • In fact, according to HubSpot, a developer and marketer of software products for inbound marketing and sales, marketers increased social advertisement budgets by 32% in 2018, leading to the production of more ads than ever before.
  • In 2019, more brands may strengthen their online customer service practices and even move to new platforms that may potentially offer more effective technology for customer service to thrive online, such as WhatsApp and Messenger. The release of the WhatsApp business API in August 2018 may continue to be a total game-changer in the industry. There were three million registered users on WhatsApp business by the end of the first quarter.

North America to Hold Major Share
  • According to We Are Social and Facebook data, there were about 190 million active users of Facebook in the United States, as of April 2019. In fact, according to leading media firm, We Are Social, in January 2019, North America had the highest global social network penetration rate at 70% along with East Asia.
  • In spite of strong gains from high growth regions, like Asia-Pacific, the United States remains the second-largest market for Facebook, in terms of the number of users. In fact, according to StatCounter, a leading Web analytics firm, Facebook had 45% of the share of visits in the United States in May 2019.
  • However, in spite of Facebook's ubiquity, other social networking sites have also gained market share, especially among teenagers and young adults, through Instagram and Snapchat, both growing in popularity continually among young American internet users.
  • Owing to such high participation of the population in different social media, companies, such as Amazon, IBM, and Oracle, have been deploying social media analytics to generate insights and gain a better understanding of the consumer behavior, which further guides their business and strategic decision making.

Competitive Landscape

The social media analytics market is highly competitive and consists of several players that make the market relatively a fragmented one. Multiple players specializing in particular vertical of the market industry, as well as other players with just monitoring tools, are active in the market studied. Most of the major players offer solutions that are all-encompassing suites with a broad range of capabilities. However, new capabilities are being developed by niche players, for instance, Dataroma developed a real-time analytics platform indicating opportunities for optimization. Owing to such developments, there is an immense scope in the market for consolidation through merger and acquisition. The companies are also leveraging on strategic collaborative initiatives to increase their market share and increase their profitability.
  • January 2019 - Talkwalker, announced that a majority stake in the company was acquired by Marlin Equity Partners, a global private equity firm. The acquisition allows the company to leverage Marlin's operational resources and expertise in nurturing technology businesses. It enables Talkwalker to scale its business, as it enters a new phase of development as the provider of analytics to the PR and marketing industry.
  • January 2019 - Cision Ltd, announced the acquisition of analytics startup TrendKite Inc. for USD 225 million, a continuation of its new strategy to invest in software automation to improve social media campaigns. TrendKite Inc. makes use of artificial intelligence to help communications professionals assess the impact of their work.
  • October 2018 - Social intelligence firms, Brandwatch and Crimson Hexagon, announced the merger of their respective firms that leads to a new platform integrating social media listening and research of markets, brands, and consumers.
  • August 2018 - Clarabridge Inc. announced its new role as an official solution provider for WhatsApp Business. Selected brands using CX Social, a dedicated social media management product from Clarabridge, can now extend their customer service by communicating with their consumers via WhatsApp messaging.

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Table of Contents

1.1 Study Assumptions
1.2 Scope of the Study
4.1 Market Overview
4.2 Introduction to Market Dynamics
4.3 Market Drivers
4.3.1 Exponential Growth in Number of Social Media Users
4.3.2 Increased Emphasis on Targeted Marketing and Competitive Intelligence
4.4 Market Restraints
4.4.1 Growing Volumes of Unstructured Data
4.4.2 Complex Social Media Workflow Analytics and Lack of Awareness
4.5 Industry Value Chain Analysis
4.6 Industry Attractiveness - Porter's Five Forces Analysis
4.6.1 Threat of New Entrants
4.6.2 Bargaining Power of Buyers/Consumers
4.6.3 Bargaining Power of Suppliers
4.6.4 Threat of Substitute Products
4.6.5 Intensity of Competitive Rivalry
5.1 By Mode of Deployment
5.1.1 On-premise
5.1.2 On-demand
5.2 By End-user Industry
5.2.1 Banking and Financial Services
5.2.2 IT and Telecommunications
5.2.3 Retail
5.2.4 Healthcare
5.2.5 Government Services
5.2.6 Media and Entertainment
5.2.7 Utilities
5.2.8 Transportation and Logistics
5.2.9 Other End-user Industries
5.3 Geography
5.3.1 North America United States Canada
5.3.2 Europe Germany United Kingdom France Spain Italy Rest of Europe
5.3.3 Asia-Pacific China Japan India Australia South Korea Rest of Asia-Pacific
5.3.4 Latin America
5.3.5 Middle East & Africa
6.1 Company Profiles
6.1.1 IBM Corporation
6.1.2 SAS Institute Inc.
6.1.3 Clarabridge Inc.
6.1.4 GoodData Corporation
6.1.5 Crimson Hexagon Inc. (Brandwatch)
6.1.6 Adobe Systems Inc.
6.1.7 Oracle Corporation
6.1.8 Salesforce.com Inc. (Tableau Software Inc.)
6.1.9 Netbase Solutions Inc.
6.1.10 Sprout Social Inc.

Companies Mentioned

A selection of companies mentioned in this report includes:

  • IBM Corporation
  • SAS Institute Inc.
  • Clarabridge Inc.
  • GoodData Corporation
  • Crimson Hexagon Inc. (Brandwatch)
  • Adobe Systems Inc.
  • Oracle Corporation
  • Salesforce.com Inc. (Tableau Software Inc.)
  • Netbase Solutions Inc.
  • Sprout Social Inc.