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Customer Experience Management Market Size, Share & Trends Analysis Report by Analytical Tools, by Touch Point Type, by Deployment, by End-use, by Region, and Segment Forecasts, 2022-2030

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    Report

  • 150 Pages
  • February 2022
  • Region: Global
  • Grand View Research
  • ID: 4582071
The global customer experience management market size is expected to reach USD 38.98 billion by 2030 and is expected to register a significant CAGR of 18.1% from 2022 to 2030. The growing importance of understanding customer behavior and their preferences is driving various organizations and brands to provide the best service performance for modern customers in real-time.



Moreover, the growing use of Artificial Intelligence (AI) and its applications by organizations to communicate with their consumers is expected to boost the growth of the Customer Experience Management (CEM) market in the forthcoming years. Several brands and organizations are increasingly depending on customer experience management tools to determine customers’ requirements, which are perceived to be significant to sustain in this competitive market.

The continuous demand from customers for a personalized experience across several industries, such as IT, telecom, retail, and BFSI, is a key driving factor for the market growth. Customer experience management allows smooth connectivity between companies and customers for achieving the organizational goal as well as customer expectations. It blends customer satisfaction, loyalty, retention, and customer-centricity.

With the advancements in technology, consumers are using numerous devices to understand, evaluate, and finalize products. The digital transformation has helped consumers to demand a smooth experience while interacting with companies across multiple touchpoints and channels. Several organizations are highly involved in developing and restructuring their customer experience management through artificial intelligence and its applications to retain their customers and successfully position and reposition their brands and products.

Customer Experience Management Market Report Highlights

  • The popularity of speech analytics tools has grown with the increasing number of voice-enabled searches and call centers. Speech analytics enables enterprises to identify the areas of trends, opportunities, and concerns through calls. This will improve the agent’s performance, monitor compliance, streamline business processes, improve first call resolution, and enhance customer experience
  • The mobile touchpoint market is anticipated to register a CAGR of 19.9% over the forecast period. The driving factor for the growth is the increased use of smartphones, which is empowering enterprises to develop mobile marketing strategies. Moreover, mobile CEM solutions enable mobile carriers to take part in building sustainable customer relationships via customer-initiated requests
  • The cloud-based segment is expected to attain significant growth in terms of revenue by 2030, registering a CAGR of 20.3% over the forecast period. This technology offers low-cost integration of CEM systems within the existing environment. It is widely used across the end-use segment for its flexibility and scalability and will play a vital role in increasing the growth of this market
  • The BFSI segment is expected to register the highest CAGR of 19.5% over the forecast period as these solutions and services provide quality standards and reduce internal inefficiencies in BFSI enterprises. The major factors included for driving the growth are increasing adoption of cloud-based deployment models and investments in advanced technologies to offer digital finance management assistance
  • The Asia Pacific regional market is expected to register the highest CAGR of 19.9% over the forecast period. With huge presence of call centers, increasing trend of social media marketing, and growing emphasis on customer satisfaction across industries and sectors are driving factors for the growth


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Frequently Asked Questions about the Global Customer Experience Management Market

What is the estimated value of the Global Customer Experience Management Market?

The Global Customer Experience Management Market was estimated to be valued at $10.27 Billion in 2022.

What is the growth rate of the Global Customer Experience Management Market?

The growth rate of the Global Customer Experience Management Market is 18.1%, with an estimated value of $38.98 Billion by 2030.

What is the forecasted size of the Global Customer Experience Management Market?

The Global Customer Experience Management Market is estimated to be worth $38.98 Billion by 2030.

Who are the key companies in the Global Customer Experience Management Market?

Key companies in the Global Customer Experience Management Market include Adobe, Avaya Inc., Clarabridge, Freshworks Inc., Genesys, IBM Corporation, Medallia Inc., Open Text Corporation and Qualtrics.

Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.2.1 Purchased Database
1.2.2 Internal Database
1.2.3 List of secondary sources
1.2.4 Primary Research
1.3 List of Data Sources
1.4 Market Formulation & Publishing
1.5 Data Validation & Publishing
1.6 List of Abbreviations
Chapter 2 Executive Summary
2.1 Customer Experience Management Market - Industry Snapshot & Key Buying Criteria, 2017 - 2030
2.2 Global Customer Experience Management Market, 2017 - 2030 (USD Million)
2.2.1 Global customer experience management market, by region, 2017 - 2030
2.2.2 Global customer experience management market, by analytical tools, 2017 - 2030
2.2.3 Global customer experience management market, by touch point type, 2017 - 2030
2.2.4 Global customer experience management market, by deployment, 2017 - 2030
2.2.5 Global customer experience management market, by end use, 2017 - 2030
Chapter 3 Customer Experience Management (CEM) Industry Outlook
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Customer Experience Management (CEM) Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Customer Experience Management Market - Market Dynamics
3.4.1 Market driver analysis
3.4.2 Market restraint analysis
3.5 Penetration and Growth Prospect Mapping
3.6 Customer Experience Management (CEM) Market - Porter’s Five Forces Analysis
3.7 Customer Experience Management (CEM) Market - Company Market Share Analysis, 2020
3.8 Customer Experience Management (CEM) Market - PESTEL Analysis
Chapter 4 Customer Experience Management Analytical Tools Outlook
4.1 Customer Experience Management Market Share By Analytical Tools, 2021
4.2 Enterprise Feedback Management (EFM) Software
4.2.1 CEM market for EFM software, 2017 - 2030
4.3 Speech Analytics
4.3.1 CEM market for speech analytics, 2017 - 2030
4.4 Text Analytics
4.4.1 CEM market for text analytics, 2017 - 2030
4.5 Web Analytics & Content Management
4.5.1 CEM market for web analytics & content management, 2017 - 2030
4.6 Others
4.6.1 Other CEM analytical tools market, 2017 - 2030
Chapter 5 Customer Experience Management Touch Point Type Outlook
5.1 Customer Experience Management Market Share By Touch Point Type, 2021
5.2 Stores/Branches
5.2.1 Stores/branches CEM market, 2017 - 2030
5.3 Call Centers
5.3.1 Call Centers CEM market, 2017 - 2030
5.4 Social Media Platform
5.4.1 Social media platform CEM market, 2017 - 2030
5.5 Email
5.5.1 Email CEM market, 2017 - 2030
5.6 Mobile
5.6.1 Mobile CEM market, 2017 - 2030
5.7 Web Services
5.7.1 Web services CEM market, 2017 - 2030
5.8 Others
5.8.1 CEM market for other touch points, 2017 - 2030
Chapter 6 Customer Experience Management Deployment Outlook
6.1 Customer Experience Management Market Share By Deployment, 2021
6.2 Cloud
6.2.1 Cloud CEM market, 2017 - 2030
6.3 On-premise
6.3.1 On-premise CEM market, 2017 - 2030
Chapter 7 Customer Experience Management End-Use Outlook
7.1 Customer Experience Management Market Share By end use, 2021
7.2 BFSI
7.2.1 CEM market in BFSI, 2017 - 2030
7.3 Retail
7.3.1 CEM market in retail, 2017 - 2030
7.4 Healthcare
7.4.1 CEM market in healthcare, 2017 - 2030
7.5 IT & Telecom
7.5.1 CEM market in IT & telecom, 2017 - 2030
7.6 Manufacturing
7.6.1 CEM market in manufacturing, 2017 - 2030
7.7 Government, Energy & Utilities
7.7.1 CEM market in government, energy & utilities, 2017 - 2030
7.8 Construction, Real Estate & Property Management
7.8.1 CEM market in construction, real estate & property management, 2017 - 2030
7.9 Service Business
7.9.1 CEM market in service business, 2017 - 2030
7.10 Others
7.10.1 CEM market in other end use, 2017 - 2030
Chapter 8 Customer Experience Management Regional Outlook
8.1 Customer Experience Management Market Share by Region, 2021
8.2 North America
8.2.1 North America customer experience management market, 2017 - 2030
8.2.2 North America customer experience management market, by analytical tools, 2017 - 2030
8.2.3 North America customer experience management market, by touch point type, 2017 - 2030
8.2.4 North America customer experience management market, by deployment, 2017 - 2030
8.2.5 North America customer experience management market, by end use, 2017 - 2030
8.2.6 U.S.
8.2.6.1 U.S. customer experience management market, 2017 - 2030
8.2.6.2 U.S. customer experience management market, by analytical tools, 2017 - 2030
8.2.6.3 U.S. customer experience management market, by touch point type, 2017 - 2030
8.2.6.4 U.S. customer experience management market, by deployment, 2017 - 2030
8.2.6.5 U.S. customer experience management market, by end use, 2017 - 2030
8.2.7 Canada
8.2.7.1 Canada customer experience management market, 2017 - 2030
8.2.7.2 Canada customer experience management market, by analytical tools, 2017 - 2030
8.2.7.3 Canada customer experience management market, by touch point type, 2017 - 2030
8.2.7.4 Canada customer experience management market, by deployment, 2017 - 2030
8.2.7.5 Canada customer experience management market, by end use, 2017 - 2030
8.3 Europe
8.3.1 Europe customer experience management market, 2017 - 2030
8.3.2 Europe customer experience management market, by analytical tools, 2017 - 2030
8.3.3 Europe customer experience management market, by touch point type, 2017 - 2030
8.3.4 Europe customer experience management market, by deployment, 2017 - 2030
8.3.5 Europe customer experience management market, by end use, 2017 - 2030
8.3.6 Germany
8.3.6.1 Germany customer experience management market, 2017 - 2030
8.3.6.2 Germany customer experience management market, by analytical tools, 2017 - 2030
8.3.6.3 Germany customer experience management market, by touch point type, 2017 - 2030
8.3.6.4 Germany customer experience management market, by deployment, 2017 - 2030
8.3.6.5 Germany customer experience management market, by end use, 2017 - 2030
8.3.7 France
8.3.7.1 France customer experience management market, 2017 - 2030
8.3.7.2 France customer experience management market, by analytical tools, 2017 - 2030
8.3.7.3 France customer experience management market, by touch point type, 2017 - 2030
8.3.7.4 France customer experience management market, by deployment, 2017 - 2030
8.3.7.5 France customer experience management market, by end use, 2017 - 2030
8.3.8 U.K.
8.3.8.1 U.K. customer experience management market, 2017 - 2030
8.3.8.2 U.K. customer experience management market, by analytical tools, 2017 - 2030
8.3.8.3 U.K. customer experience management market, by touch point type, 2017 - 2030
8.3.8.4 U.K. customer experience management market, by deployment, 2017 - 2030
8.3.8.5 U.K. customer experience management market, by end use, 2017 - 2030
8.4 Asia Pacific
8.4.1 Asia Pacific customer experience management market, 2017 - 2030
8.4.2 Asia Pacific customer experience management market, by analytical tools, 2017 - 2030
8.4.3 Asia Pacific customer experience management market, by touch point type, 2017 - 2030
8.4.4 Asia Pacific customer experience management market, by deployment, 2017 - 2030
8.4.5 Asia Pacific customer experience management market, by end use, 2017 - 2030
8.4.6 China
8.4.6.1 China customer experience management market, 2017 - 2030
8.4.6.2 China customer experience management market, by analytical tools, 2017 - 2030
8.4.6.3 China customer experience management market, by touch point type, 2017 - 2030
8.4.6.4 China customer experience management market, by deployment, 2017 - 2030
8.4.6.5 China customer experience management market, by end use, 2017 - 2030
8.4.7 India
8.4.7.1 India customer experience management market, 2017 - 2030
8.4.7.2 India customer experience management market, by analytical tools, 2017 - 2030
8.4.7.3 India customer experience management market, by touch point type, 2017 - 2030
8.4.7.4 India customer experience management market, by deployment, 2017 - 2030
8.4.7.5 India customer experience management market, by end use, 2017 - 2030
8.4.8 Japan
8.4.8.1 Japan customer experience management market, 2017 - 2030
8.4.8.2 Japan customer experience management market, by analytical tools, 2017 - 2030
8.4.8.3 Japan customer experience management market, by touch point type, 2017 - 2030
8.4.8.4 Japan customer experience management market, by deployment, 2017 - 2030
8.4.8.5 Japan customer experience management market, by end use, 2017 - 2030
8.5 Latin America
8.5.1 Latin America customer experience management market, 2017 - 2030
8.5.2 Latin America customer experience management market, by analytical tools, 2017 - 2030
8.5.3 Latin America customer experience management market, by touch point type, 2017 - 2030
8.5.4 Latin America customer experience management market, by deployment, 2017 - 2030
8.5.5 Latin America customer experience management market, by end use, 2017 - 2030
8.5.6 Brazil
8.5.6.1 Brazil customer experience management market, 2017 - 2030
8.5.6.2 Brazil customer experience management market, by analytical tools, 2017 - 2030
8.5.6.3 Brazil customer experience management market, by touch point type, 2017 - 2030
8.5.6.4 Brazil customer experience management market, by deployment, 2017 - 2030
8.5.6.5 Brazil customer experience management market, by end use, 2017 - 2030
8.5.7 Mexico
8.5.7.1 Mexico customer experience management market, 2017 - 2030
8.5.7.2 Mexico customer experience management market, by analytical tools, 2017 - 2030
8.5.7.3 Mexico customer experience management market, by touch point type, 2017 - 2030
8.5.7.4 Mexico customer experience management market, by deployment, 2017 - 2030
8.5.7.5 Mexico customer experience management market, by end use, 2017 - 2030
8.6 MEA
8.6.1 MEA customer experience management market, 2017 - 2030
8.6.2 MEA customer experience management market, by analytical tools, 2017 - 2030
8.6.3 MEA customer experience management market, by touch point type, 2017 - 2030
8.6.4 MEA customer experience management market, by deployment, 2017 - 2030
8.6.5 MEA customer experience management market, by end use, 2017 - 2030
Chapter 9 Competitive Analysis
9.1 Recent Developments and Impact Analysis, by Key Market Participants
9.2 Company/Competition Categorization
9.3 Vendor Landscape
9.3.1 Customer Experience Management Market: Key Company Market Ranking/Share Analysis, 2021
Chapter 10 Competitive Landscape
10.1 Adobe
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Avaya Inc.
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 Clarabridge
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic initiatives
10.4 Freshworks Inc.
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 Genesys
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 IBM Corporation
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic initiatives
10.7 Medallia Inc.
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic initiatives
10.8 Open Text Corporation
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 Oracle Corporation
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Qualtrics
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives
10.11 SAP SE
10.11.1 Company overview
10.11.2 Financial performance
10.11.3 Product benchmarking
10.11.4 Strategic initiatives
10.12 SAS Institute Inc.
10.12.1 Company overview
9.12.2 Financial performance
10. 12.3 Product benchmarking
10. 12.4 Strategic initiatives
10.13 Service Management Group (SMG)
10.13.1 Company overview
10.13.2 Financial performance
10.13.3 Product benchmarking
10.13.4 Strategic initiatives
10.14 Tech Mahindra Limited
10.14.1 Company overview
10.14.2 Financial performance
10.14.3 Product benchmarking
10.14.4 Strategic initiatives
10.15 Verint
10.15.1 Company overview
10.15.2 Financial performance
10.15.3 Product benchmarking
10.15.4 Strategic initiatives
10.16 Zendesk
10.16.1 Company overview
10.16.2 Financial performance
10.16.3 Product benchmarking
10.16.4 Strategic initiatives
10.17 Miraway
10.17.1 Company overview
10.17.2 Financial performance
10.17.3 Product benchmarking
10.17.4 Strategic initiatives
List of Tables
Table 1 Customer experience management market-Industry snapshot & key buying criteria, 2017-2030
Table 2 Global customer experience management market, 2017-2030 (USD Million)
Table 3 Global customer experience management market, by region, 2017-2030 (USD Million)
Table 4 Global customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 5 Global customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 6 Global customer experience management market, by deployment, 2017-2030 (USD Million)
Table 7 Global customer experience management market, by end use, 2017-2030 (USD Million)
Table 8 Vendor landscape
Table 9 CEM market for EFM software, 2017-2030 (USD Million)
Table 10 CEM market for EFM software, by region, 2017-2030 (USD Million)
Table 11 CEM market for speech analytics, 2017-2030 (USD Million)
Table 12 CEM market for speech analytics, by region, 2017-2030 (USD Million)
Table 13 CEM market for text analytics, 2017-2030 (USD Million)
Table 14 CEM market for text analytics, by region, 2017-2030 (USD Million)
Table 15 CEM market for web analytics & content management, 2017-2030 (USD Million)
Table 16 CEM market for web analytics & content management, by region, 2017-2030 (USD Million)
Table 17 Other CEM analytical tools market, 2017-2030 (USD Million)
Table 18 Other CEM analytical tools market, by region, 2017-2030 (USD Million)
Table 19 Stores/branches CEM market, 2017-2030 (USD Million)
Table 20 Stores/branches CEM market, by region, 2017-2030 (USD Million)
Table 21 Call Centers CEM market, 2017-2030 (USD Million)
Table 22 Call Centers CEM market, by region, 2017-2030 (USD Million)
Table 23 Social media platform CEM market, 2017-2030 (USD Million)
Table 24 Social media platform CEM market, by region, 2017-2030 (USD Million)
Table 25 Email CEM market, 2017-2030 (USD Million)
Table 26 Email CEM market, by region, 2017-2030 (USD Million)
Table 27 Mobile CEM market, 2017-2030 (USD Million)
Table 28 Mobile CEM market, by region, 2017-2030 (USD Million)
Table 29 Web services CEM market, 2017-2030 (USD Million)
Table 30 Web services CEM market, by region, 2017-2030 (USD Million)
Table 31 CEM market for other touch points, 2017-2030 (USD Million)
Table 32 CEM market for other touch points, by region, 2017-2030 (USD Million)
Table 33 Cloud CEM market, 2017-2030 (USD Million)
Table 34 Cloud CEM market, by region, 2017-2030 (USD Million)
Table 35 On-premise CEM market, 2017-2030 (USD Million)
Table 36 On-premise CEM market, by region, 2017-2030 (USD Million)
Table 37 CEM market in BFSI, 2017-2030 (USD Million)
Table 38 CEM market in BFSI, by region, 2017-2030 (USD Million)
Table 39 CEM market in retail, 2017-2030 (USD Million)
Table 40 CEM market in retail, by region, 2017-2030 (USD Million)
Table 41 CEM market in healthcare, 2017-2030 (USD Million)
Table 42 CEM market in healthcare, by region, 2017-2030 (USD Million)
Table 43 CEM market in IT & telecom, 2017-2030 (USD Million)
Table 44 CEM market in IT & telecom, by region, 2017-2030 (USD Million)
Table 45 CEM market in manufacturing, 2017-2030 (USD Million)
Table 46 CEM market in manufacturing, by region, 2017-2030 (USD Million)
Table 47 CEM market in government, energy & utilities, 2017-2030 (USD Million)
Table 48 CEM market in government, energy & utilities, by region, 2017-2030 (USD Million)
Table 49 CEM market in construction, real estate & property management, 2017-2030 (USD Million)
Table 50 CEM market in construction, real estate & property management, by region, 2017-2030 (USD Million)
Table 51 CEM market in service business, 2017-2030 (USD Million)
Table 52 CEM market in service business, by region, 2017-2030 (USD Million)
Table 53 CEM market in other end use, 2017-2030 (USD Million)
Table 54 CEM market in other end use, by region, 2017-2030 (USD Million)
Table 55 North America customer experience management market, 2017-2030 (USD Million)
Table 56 North America customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 57 North America customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 58 North America customer experience management market, by deployment, 2017-2030 (USD Million)
Table 59 North America customer experience management market, by end use, 2017-2030 (USD Million)
Table 60 U.S. customer experience management market, 2017-2030 (USD Million)
Table 61 U.S. customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 62 U.S. customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 63 U.S. customer experience management market, by deployment, 2017-2030 (USD Million)
Table 64 U.S. customer experience management market, by end use, 2017-2030 (USD Million)
Table 65 Canada customer experience management market, 2017-2030 (USD Million)
Table 66 Canada customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 67 Canada customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 68 Canada customer experience management market, by deployment, 2017-2030 (USD Million)
Table 69 Canada customer experience management market, by end use, 2017-2030 (USD Million)
Table 70 Europe customer experience management market, 2017-2030 (USD Million)
Table 71 Europe customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 72 Europe customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 73 Europe customer experience management market, by deployment, 2017-2030 (USD Million)
Table 74 Europe customer experience management market, by end use, 2017-2030 (USD Million)
Table 75 Germany customer experience management market, 2017-2030 (USD Million)
Table 76 Germany customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 77 Germany customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 78 Germany customer experience management market, by deployment, 2017-2030 (USD Million)
Table 79 Germany customer experience management market, by end use, 2017-2030 (USD Million)
Table 80 France customer experience management market, 2017-2030 (USD Million)
Table 81 France customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 82 France customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 83 France customer experience management market, by deployment, 2017-2030 (USD Million)
Table 84 France customer experience management market, by end use, 2017-2030 (USD Million)
Table 85 U.K. customer experience management market, 2017-2030 (USD Million)
Table 86 U.K. customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 87 U.K. customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 88 U.K. customer experience management market, by deployment, 2017-2030 (USD Million)
Table 89 U.K. customer experience management market, by end use, 2017-2030 (USD Million)
Table 90 Asia Pacific customer experience management market, 2017-2030 (USD Million)
Table 91 Asia Pacific customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 92 Asia Pacific customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 93 Asia Pacific customer experience management market, by deployment, 2017-2030 (USD Million)
Table 94 Asia Pacific customer experience management market, by end use, 2017-2030 (USD Million)
Table 95 China customer experience management market, 2017-2030 (USD Million)
Table 96 China customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 97 China customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 98 China customer experience management market, by deployment, 2017-2030 (USD Million)
Table 99 China customer experience management market, by end use, 2017-2030 (USD Million)
Table 100 India customer experience management market, 2017-2030 (USD Million)
Table 101 India customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 102 India customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 103 India customer experience management market, by deployment, 2017-2030 (USD Million)
Table 104 India customer experience management market, by end use, 2017-2030 (USD Million)
Table 105 Japan customer experience management market, 2017-2030 (USD Million)
Table 106 Japan customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 107 Japan customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 108 Japan customer experience management market, by deployment, 2017-2030 (USD Million)
Table 109 Japan customer experience management market, by end use, 2017-2030 (USD Million)
Table 110 Latin America customer experience management market, 2017-2030 (USD Million)
Table 111 Latin America customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 112 Latin America customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 113 Latin America customer experience management market, by deployment, 2017-2030 (USD Million)
Table 114 Latin America customer experience management market, by end use, 2017-2030 (USD Million)
Table 115 Brazil customer experience management market, 2017-2030 (USD Million)
Table 116 Brazil customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 117 Brazil customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 118 Brazil customer experience management market, by deployment, 2017-2030 (USD Million)
Table 119 Brazil customer experience management market, by end use, 2017-2030 (USD Million)
Table 120 Mexico customer experience management market, 2017-2030 (USD Million)
Table 121 Mexico customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 122 Mexico customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 123 Mexico customer experience management market, by deployment, 2017-2030 (USD Million)
Table 124 Mexico customer experience management market, by end use, 2017-2030 (USD Million)
Table 125 MEA customer experience management market, 2017-2030 (USD Million)
Table 126 MEA customer experience management market, by analytical tools, 2017-2030 (USD Million)
Table 127 MEA customer experience management market, by touch point type, 2017-2030 (USD Million)
Table 128 MEA customer experience management market, by deployment, 2017-2030 (USD Million)
Table 129 MEA customer experience management market, by end use, 2017-2030 (USD Million)
List of Figures
Fig. 1 Market segmentation and scope
FIG. 2 Global Customer Experience Management (CEM) market, 2017-2030 (USD Million)
FIG. 3 Customer Experience Management (CEM) market-Value chain analysis
FIG. 4 Customer experience management market-Market dynamics
FIG. 5 Customer Experience Management (CEM) market-Key market driver impact
FIG. 6 Customer Experience Management (CEM) market-Key market restraint impact
FIG. 7 Key opportunities prioritized
FIG. 8 Customer Experience Management (CEM) market-Porter’s five forces analysis
FIG. 9 Customer Experience Management (CEM) market-Company market share analysis, 2021
FIG. 10 Customer Experience Management (CEM) market-PESTEL analysis
FIG. 11 Customer experience management market share, by analytical tools, 2021
FIG. 12 Customer experience management market share, by touch point type, 2021
FIG. 13 Customer experience management market share, by deployment, 2021
FIG. 14 Customer experience management market share, by end use, 2021
FIG. 15 Customer experience management market share, by region, 2021
FIG. 16 Customer experience management market-Regional takeaways, 2021
FIG. 17 North America customer experience management market-Key takeaways
FIG. 18 Europe customer experience management market-Key takeaways
FIG. 19 Europe customer experience management market-Key takeaways
FIG. 20 Asia Pacific customer experience management market-Key takeaways
FIG. 21 Latin America customer experience management market-Key takeaways
FIG. 22 MEA customer experience management market-Key takeaways

Companies Mentioned

  • Adobe
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • Genesys
  • IBM Corporation
  • Medallia Inc.
  • Open Text Corporation
  • Oracle Corporation
  • Qualtrics
  • SAP SE
  • SAS Institute Inc.
  • Service Management Group (SMG)
  • Tech Mahindra Limited
  • Verint
  • Zendesk
  • Miraway

Methodology

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