Service Integration and Management Market by Component, Solution, Service, Organization Size, Vertical, and Region

Service Integration and Management Market by Component (Solutions & Services), Solution (Business & Technology), Service (Implementation, Advisory), Organization Size, Vertical (IT & Telecommunications, Manufacturing), and Region - Global Forecast to 2023

The global service integration and management market size to grow at a Compound Annual Growth Rate (CAGR) of 5.7% during the forecast period.

The global service integration and management (SIAM) market size is expected to grow from USD 3.67 billion in 2018 to USD 4.85 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 5.7% during the forecast period. Major growth factors for the market include increasing complexities of service management, growing use of cost-effective SIAM framework, and a growing demand for multi-vendor outsourcing. However, lack of uniform Service-Level Agreements (SLAs) and stringent regulations could restrain the market growth.

Services component segment to grow at a higher CAGR during the forecast period

Services play a vital role in the overall SIAM market, as these services help enterprises in the effective functioning of the entire IT infrastructure system, along with specific advisory and implementation services for digital transformation of business processes. SIAM helps seamlessly integrate interdependent services from a multitude of internal and external service providers into single end-to-end services to meet business requirements. SIAM services are gaining traction among enterprises, as they are cost-efficient with no requirement to purchase, install, and maintain the system.

North America to hold the largest market size, and Asia Pacific to grow at the highest rate during the forecast period.

North America is expected to hold the largest market size in the global SIAM market, as it is a technologically advanced region. The US and Canada are major contributors to the growth of SIAM market. These countries have been implementing SIAM solutions extensively with the increasing adoption of enterprise mobility solutions. The North American SIAM market is growing, owing to the adoption of cloud, commoditization of IT operations, and progression of third-party platforms, such as social, mobile, analytics, and IoT. As several companies based in the US are expanding their presence across the globe, they need to outsource many of their services to provide effective and efficient core services to their respective clients. The increasing need for outsourcing of services has led them to adopt the SIAM solutions to manage multiple vendors.

APAC is projected to grow at the highest CAGR during the forecast period. The region is witnessing dynamic changes in the adoption of new technologies and advancements in the IT vertical. APAC companies’ IT budget is rising growing, and a major portion of the budget is being spent on regulatory compliance and in implementing better reporting standards. The increasing global competition and the high economic growth in the emerging countries, such as China and India, are boosting the growth of SIAM market in APAC. China plays a key role in the technological landscape of APAC and is heavily dependent on technological innovations. Hence, organizations are rapidly adopting the SIAM solutions to increase the overall operational efficiency and reduce the operating costs.

In the process of determining and verifying the market size of several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people.

The primary participants’ profile breakup is as follows:

By Company: Tier 1 - 30 %, Tier 2 - 40%, and Tier 3 - 30%
By Designation: C-Level - 72%, Director Level - 14%, and Others - 14%
By Region: North America - 57%, Europe - 14%, APAC, and ROW - 29%

Major vendors in the global SIAM market include IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). Other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France).

Research Coverage:

The report includes an in-depth competitive analysis of key players in the global SIAM market, along with their company profiles, recent developments, and key market strategies. The report segments the global SIAM market by component (solution and services), business solutions, technology solutions, organization size, vertical and regions.

Reasons to Buy the Report:

The report on the global SIAM market will help market leaders/new entrants in the market in the following ways:

1. The global SIAM market size has been derived from the revenues generated by vendors offering dedicated SIAM solutions and services that help various enterprises to manage their multiple vendors across business operations. Whereas, the market scope excludes the revenue generated from third-party managed service providers. The report provides the closest approximations of the revenue numbers for the overall market and subsegments. The market numbers are further split into regions.

2. The report helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

3. The report helps stakeholders to understand competitors and gain more insights to better their market position. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers and acquisitions.

Frequently Asked Questions about the Global Service Integration and Management (SIAM) Market

What is the estimated value of the Global Service Integration and Management (SIAM) Market?

The Global Service Integration and Management (SIAM) Market was estimated to be valued at $3.67 billion in 2018.

What is the growth rate of the Global Service Integration and Management (SIAM) Market?

The growth rate of the Global Service Integration and Management (SIAM) Market is 5.7%, with an estimated value of $4.85 billion by 2023.

What is the forecasted size of the Global Service Integration and Management (SIAM) Market?

The Global Service Integration and Management (SIAM) Market is estimated to be worth $4.85 billion by 2023.

Who are the key companies in the Global Service Integration and Management (SIAM) Market?

Key companies in the Global Service Integration and Management (SIAM) Market include 4ME, ATOS, Accenture, Bae Systems, CGI, Capgemini, Cherwell, DXC Technology, Data Ductus and Fujitsu.

Report Attribute	Details
No. of Pages	159
Published	August 2018
Forecast Period	2018 - 2023
Estimated Market Value ( USD ) in 2018	$ 3.67 billion
Forecasted Market Value ( USD ) by 2023	$ 4.85 billion
Compound Annual Growth Rate	5.7%
Regions Covered	Global
No. of Companies Mentioned	25

1 Introduction

1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology

2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights

4.1 Attractive Market Opportunities in the Service Integration and Management Market
4.2 Market By Vertical and Region
4.3 Market By Region
4.4 Market Investment Scenario

5 Market Overview

5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Increasing Complexities of Service Management
5.2.1.2 Growing Use of Cost-Effective Siam Framework
5.2.1.3 Increasing Demand for Multi-Vendor Outsourcing
5.2.2 Restraints
5.2.2.1 Lack of Uniform Slas and Regulatory Compliances
5.2.3 Opportunities
5.2.3.1 Growing Need for Aligning Management Strategies With Organizations’ Strategic Initiatives
5.2.3.2 Increasing Demand for Automation in Business Processes
5.2.4 Challenges
5.2.4.1 Lack of Skills and Expertise
5.2.4.2 Reluctance in Adoption of New Technologies and Services

6 Service Integration and Management Market, By Component

6.1 Introduction
6.2 Solutions
6.3 Services

7 Market By Solution

7.1 Introduction
7.2 Business Solutions
7.2.1 Contract Management
7.2.2 Governance, Risk, and Control
7.2.3 Procurement
7.2.4 Auditing and Invoicing
7.3 Technology Solutions
7.3.1 Application
7.3.1.1 Application Development
7.3.1.2 Application Testing
7.3.1.3 Application Lifecycle Management
7.3.2 Infrastructure
7.3.2.1 Data Center
7.3.2.2 Security
7.3.2.3 Mobility
7.3.2.4 Network
7.3.3 Training and Support

8 Service Integration and Management Market, By Service

8.1 Introduction
8.2 Advisory
8.3 Implementation
8.4 Automation

9 Market By Organization Size

9.1 Introduction
9.2 Small and Medium-Sized Enterprises
9.3 Large Enterprises

10 Service Integration and Management Market, By Vertical

10.1 Introduction
10.2 IT and Telecommunications
10.3 Banking, Financial Services, and Insurance
10.4 Retail
10.5 Manufacturing
10.6 Energy and Utilities
10.7 Transportation and Logistics
10.8 Others

11 Service Integration and Management Market, By Region

11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia Pacific
11.5 Middle East and Africa
11.6 Latin America

12 Competitive Landscape

12.1 Overview
12.2 Competitive Scenario
12.2.1 New Product Launches and Product Enhancements
12.2.2 Partnerships, Collaborations, and Agreements
12.2.3 Mergers and Acquisitions

13 Company Profiles

13.1 IBM
(Business Overview, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, View)*
13.2 HCL Technologies
13.3 Sopra Steria
13.4 Wipro
13.5 Fujitsu
13.6 Capgemini
13.7 DXC Technology
13.8 ATOS
13.9 Mindtree
13.10 Tieto
13.11 Bae Systems
13.12 Infosys
13.13 Tata Consultancy Services
13.14 Accenture
13.15 Oracle
13.16 Servicenow
13.17 CGI
13.18 NTT Data
13.19 Sofigate
13.20 Little Fish
13.21 Keysource
13.22 4ME
13.23 Data Ductus
13.24 Quint Wellington Redwood
13.25 Cherwell
*Details on Business Overview, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, View Might Not Be Captured in Case of Unlisted Companies.

List of Tables

Table 1 Service Integration and Management Market Size and Growth Rate, 2016-2023 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2016-2023 (USD Million)
Table 3 Solutions: Market Size By Region, 2016-2023 (USD Million)
Table 4 Services: Market Size By Region, 2016-2023 (USD Million)
Table 5 Service Integration and Management Market Size, By Solution, 2016-2023 (USD Million)
Table 6 Business Solutions: Market Size By Type, 2016-2023 (USD Million)
Table 7 Business Solutions: Market Size By Region, 2016-2023 (USD Million)
Table 8 Contract Management: Market Size By Region, 2016-2023 (USD Million)
Table 9 Governance, Risk, and Control: Market Size By Region, 2016-2023 (USD Million)
Table 10 Procurement: Service Integration and Management Market Size, By Region, 2016-2023 (USD Million)
Table 11 Auditing and Invoicing: Market Size By Region, 2016-2023 (USD Million)
Table 12 Technology Solutions: Market Size By Type, 2016-2023 (USD Million)
Table 13 Technology Solutions: Market Size By Region, 2016-2023 (USD Million)
Table 14 Application: Market Size By Type, 2016-2023 (USD Million)
Table 15 Application: Market Size By Region, 2016-2023 (USD Million)
Table 16 Application Development: Market Size By Region, 2016-2023 (USD Million)
Table 17 Application Testing: Market Size By Region, 2016-2023 (USD Million)
Table 18 Application Lifecycle Management: Service Integration and Management Market Size, By Region, 2016-2023 (USD Million)
Table 19 Infrastructure: Market Size By Type, 2016-2023 (USD Million)
Table 20 Infrastructure: Market Size By Region, 2016-2023 (USD Million)
Table 21 Data Center: Market Size By Region, 2016-2023 (USD Million)
Table 22 Security: Market Size By Region, 2016-2023 (USD Million)
Table 23 Mobility: Market Size By Region, 2016-2023 (USD Million)
Table 24 Network: Market Size By Region, 2016-2023 (USD Million)
Table 25 Training and Support: Market Size By Region, 2016-2023 (USD Million)
Table 26 Service Integration and Management Market Size, By Service, 2016-2023 (USD Million)
Table 27 Advisory: Market Size By Region, 2016-2023 (USD Million)
Table 28 Implementation: Market Size By Region, 2016-2023 (USD Million)
Table 29 Automation: Market Size By Region, 2016-2023 (USD Million)
Table 30 Service Integration and Management Market Size, By Organization Size, 2016-2023 (USD Million)
Table 31 Small and Medium-Sized Enterprises: Market Size By Region, 2016-2023 (USD Million)
Table 32 Large Enterprises: Market Size By Region, 2016-2023 (USD Million)
Table 33 Service Integration and Management Market Size, By Vertical, 2016-2023 (USD Million)
Table 34 IT and Telecommunications: Market Size By Region, 2016-2023 (USD Million)
Table 35 Banking, Financial Services, and Insurance: Market Size By Region, 2016-2023 (USD Million)
Table 36 Retail: Market Size By Region, 2016-2023 (USD Million)
Table 37 Manufacturing: Market Size By Region, 2016-2023 (USD Million)
Table 38 Energy and Utilities: Market Size By Region, 2016-2023 (USD Million)
Table 39 Transportation and Logistics: Market Size By Region, 2016-2023 (USD Million)
Table 40 Others: Market Size By Region, 2016-2023 (USD Million)
Table 41 Service Integration and Management Market Size, By Region, 2016-2023 (USD Million)
Table 42 North America: Market Size By Component, 2016-2023 (USD Million)
Table 43 North America: Market Size By Solution, 2016-2023 (USD Million)
Table 44 North America: Market SizeBy Business Solution, 2016-2023 (USD Million)
Table 45 North America: Market Size By Technology Solution, 2016-2023 (USD Million)
Table 46 North America: Market Size By Application, 2016-2023 (USD Million)
Table 47 North America: Market Size By Infrastructure, 2016-2023 (USD Million)
Table 48 North America: Market Size By Service, 2016-2023 (USD Million)
Table 49 North America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 50 North America: Market Size By Vertical, 2016-2023 (USD Million)
Table 51 Europe: Service Integration and Management Market Size, By Component, 2016-2023 (USD Million)
Table 52 Europe: Market Size By Solution, 2016-2023 (USD Million)
Table 53 Europe: Market Size By Business Solution, 2016-2023 (USD Million)
Table 54 Europe: Market Size By Technology Solution, 2016-2023 (USD Million)
Table 55 Europe: Market Size By Application, 2016-2023 (USD Million)
Table 56 Europe: Market Size By Infrastructure, 2016-2023 (USD Million)
Table 57 Europe: Market Size By Service, 2016-2023 (USD Million)
Table 58 Europe: Market Size By Organization Size, 2016-2023 (USD Million)
Table 59 Europe: Market Size By Vertical, 2016-2023 (USD Million)
Table 60 Asia Pacific: Service Integration and Management Market Size, By Component, 2016-2023 (USD Million)
Table 61 Asia Pacific: Market Size By Solution, 2016-2023 (USD Million)
Table 62 Asia Pacific: Market Size By Business Solution, 2016-2023 (USD Million)
Table 63 Asia Pacific: Market Size By Technology Solution, 2016-2023 (USD Million)
Table 64 Asia Pacific: Market Size By Application, 2016-2023 (USD Million)
Table 65 Asia Pacific: Market Size By Infrastructure, 2016-2023 (USD Million)
Table 66 Asia Pacific: Market Size By Service, 2016-2023 (USD Million)
Table 67 Asia Pacific: Market Size By Organization Size, 2016-2023 (USD Million)
Table 68 Asia Pacific: Market Size By Vertical, 2016-2023 (USD Million)
Table 69 Middle East and Africa: Service Integration and Management Market Size, By Component, 2016-2023 (USD Million)
Table 70 Middle East and Africa: Market Size By Solution, 2016-2023 (USD Million)
Table 71 Middle East and Africa: Market Size By Business Solution, 2016-2023 (USD Million)
Table 72 Middle East and Africa: Market Size By Technology Solution, 2016-2023 (USD Million)
Table 73 Middle East and Africa: Market Size By Application, 2016-2023 (USD Million)
Table 74 Middle East and Africa: Market Size By Infrastructure, 2016-2023 (USD Million)
Table 75 Middle East and Africa: Market Size By Service, 2016-2023 (USD Million)
Table 76 Middle East and Africa: Market Size By Organization Size, 2016-2023 (USD Million)
Table 77 Middle East and Africa: Market Size By Vertical, 2016-2023 (USD Million)
Table 78 Latin America: Service Integration and Management Market Size, By Component, 2016-2023 (USD Million)
Table 79 Latin America: Market Size By Solution, 2016-2023 (USD Million)
Table 80 Latin America: Market Size By Business Solution, 2016-2023 (USD Million)
Table 81 Latin America: Market Size By Technology Solution, 2016-2023 (USD Million)
Table 82 Latin America: Market Size By Application, 2016-2023 (USD Million)
Table 83 Latin America: Market Size By Infrastructure, 2016-2023 (USD Million)
Table 84 Latin America: Market Size By Service, 2016-2023 (USD Million)
Table 85 Latin America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 86 Latin America: Market Size By Vertical, 2016-2023 (USD Million)
Table 87 New Product Launches and Product Enhancements, 2016-2018
Table 88 Partnerships, Collaborations, and Agreements, 2015-2018
Table 89 Mergers and Acquisitions, 2017-2018

List of Figures

Figure 1 Service Integration and Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Service Integration and Management Market: Research Assumptions
Figure 8 Market Top 3 Segments, 2018
Figure 9 Market By Organization Size, 2018
Figure 10 Growing Use of Cost-Effective Siam Framework and Increasing Demand for Multi-Vendor Outsourcing are Expected to Drive the Growth of the Siam Market
Figure 11 Manufacturing Vertical and North America are Estimated to Hold the Largest Market Shares in 2018
Figure 12 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 13 Asia Pacific is Expected to Emerge as the Best Market for Investments Over the Next 5 Years
Figure 14 Service Integration and Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 15 Solutions Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 16 Services Segment in North America is Expected to Account for the Largest Market Size During the Forecast Period
Figure 17 Technology Solutions Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 18 Implementation Segment is Expected to Account for the Largest Market Size During the Forecast Period
Figure 19 North America is Expected to Account for the Largest Market Size in the Automation Segment During the Forecast Period
Figure 20 Large Enterprises Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 21 North America is Expected to Dominate the Large Enterprises Segment During the Forecast Period
Figure 22 Manufacturing Vertical is Expected to Account for the Largest Market Size During the Forecast Period
Figure 23 Asia Pacific is Expected to Register the Highest CAGR in the Manufacturing Vertical During the Forecast Period
Figure 24 Asia Pacific is Expected to Be the Fastest-Growing Region During the Forecast Period
Figure 25 North America: Market Snapshot
Figure 26 Solutions Segment is Expected to Account for the Larger Market Size in North America During the Forecast Period
Figure 27 Asia Pacific: Market Snapshot
Figure 28 Technology Solutions Segment is Expected to Account for the Larger Market Size in Asia Pacific During the Forecast Period
Figure 29 Key Developments By the Leading Players in the Service Integration and Management Market During 2016-2018
Figure 30 IBM: Company Snapshot
Figure 31 IBM: SWOT Analysis
Figure 32 HCL Technologies: Company Snapshot
Figure 33 HCL Technologies: SWOT Analysis
Figure 34 Sopra Steria: Company Snapshot
Figure 35 Sopra Steria: SWOT Analysis
Figure 36 Wipro: Company Snapshot
Figure 37 Wipro: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 Fujitsu: SWOT Analysis
Figure 40 Capgemini: Company Snapshot
Figure 41 DXC Technology: Company Snapshot
Figure 42 ATOS: Company Snapshot
Figure 43 Mindtree: Company Snapshot
Figure 44 Tieto: Company Snapshot
Figure 45 Bae Systems: Company Snapshot
Figure 46 Infosys: Company Snapshot
Figure 47 Tata Consultancy Services: Company Snapshot
Figure 48 Accenture: Company Snapshot
Figure 49 Oracle: Company Snapshot
Figure 50 Servicenow: Company Snapshot
Figure 51 CGI: Company Snapshot
Figure 52 NTT Data: Company Snapshot

Samples

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Executive Summary

Companies Mentioned

4ME
ATOS
Accenture
Bae Systems
CGI
Capgemini
Cherwell
DXC Technology
Data Ductus
Fujitsu
HCL Technologies
IBM
Infosys
Keysource
Little Fish
Mindtree
NTT Data
Oracle
Quint Wellington Redwood
Servicenow
Sofigate
Sopra Steria
Tata Consultancy Services
Tieto
Wipro

Service Integration and Management Market by Component, Solution, Service, Organization Size, Vertical, and Region - Global Forecast to 2023

What is the estimated value of the Global Service Integration and Management (SIAM) Market?

What is the growth rate of the Global Service Integration and Management (SIAM) Market?

What is the forecasted size of the Global Service Integration and Management (SIAM) Market?

Who are the key companies in the Global Service Integration and Management (SIAM) Market?

Table of Contents

Samples

Executive Summary

Companies Mentioned

What is the estimated value of the Global Service Integration and Management (SIAM) Market?

What is the growth rate of the Global Service Integration and Management (SIAM) Market?

What is the forecasted size of the Global Service Integration and Management (SIAM) Market?

Who are the key companies in the Global Service Integration and Management (SIAM) Market?

Table of Contents

Samples

Executive Summary

Companies Mentioned

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