Third-party pickup in the UK 2018-2023
Summary
"Third-party pickup in the UK 2018-2023", report forms part of The Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the third-party pickup channel. The report analyses the market, the main trends, and consumer attitudes of the channel.
Third-party pickup penetration has risen 1.9ppts from 2017 to 2018, driven mostly by male online shoppers and the dominance of the clothing & footwear sector. The third-party pickup channel is forecast to continue growing rapidly to 2023, but will still make up a very small propotion of online retail spend.
Scope
Reasons to buy
Summary
"Third-party pickup in the UK 2018-2023", report forms part of The Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the third-party pickup channel. The report analyses the market, the main trends, and consumer attitudes of the channel.
Third-party pickup penetration has risen 1.9ppts from 2017 to 2018, driven mostly by male online shoppers and the dominance of the clothing & footwear sector. The third-party pickup channel is forecast to continue growing rapidly to 2023, but will still make up a very small propotion of online retail spend.
Scope
- Clothing & footwear will remain the largest sector within the third-party pickup channel, driving over a third of spend, as growth is restricted for certain other sectors due to the nature of the product.
- Store closures will reduce the availability of click & collect, creating opportunities for third-party providers to boost their performance and increase market penetration.
- Despite a significant increase in usage, lockers are still the least used third-party pickup method.
Reasons to buy
- Use our in-depth consumer insight to learn which sectors are the most important for the third-party pickup channel and which consumers are most likely to use the method, to be able to successfully tailor third-party pickup options.
- Understand what drives consumers to chose fulfilment options, such as convenience and value for money in order to maximise sales potential.
Table of Contents
THE HOT ISSUESChannel drivers and inhibitors in third-party pickup
Main issues in third-party pickup
TPP enhancements are vital to drive growth
Store closures will reduce the availability of C&C
Increased competition in the TPP market
WHAT PEOPLE BUY
Channel definitions
Headlines
Overall channel size
Channel in context
Overall channel size
Overall channel growth
Sector growth in TPP
Books
Clothing & footwear
DIY & gardening
Electricals
Food & grocery
Health & beauty
Homewares
Entertainment
HOW AND WHY PEOPLE SHOP
Headlines
Who shops
Who shops: books
Who shops: clothing & footwear
Who shops: DIY & gardening
Who shops: electricals
Who shops: food & grocery
Who shops: health & beauty
Who shops: homewares
Who shops: music & video
Shopper profile by sector
The shopper journey
Who shops: collection type
Who shops: convenience store/pickup point
Who shops: Post Office/delivery hub
Who shops: lockers
Who shops: pickup providers used
Shopping habits: device used
Shopping habits: location of purchase
Shopping habits: additional purchases instore
Shopping habits: length of research time
Shopper motivations
Drivers of TPP usage
Views on future TPP usage
Satisfaction of fulfilment methods
TPP delivery options of the 20 online retailers
METHODOLOGY
Definition and methodology
List of Tables
Size of the third-party pickup channel in 2018, including sector size for 2018 and 2023 and five-year growth rate
Third-party pickup profile of shoppers by sector, 2018
How often consumers make additional purchases by sector, 2018
Delivery options of the top 20 online retailers, 2018
List of Figures
Usage of third-party pickup providers, 2015- 2018
Third-party pickup share of online retail, 2017, 2018e & 2023e
Growth of the fulfilment channels, 2018e-2023e
Overall third-party pickup: size of the channel 2017-2023e
Overall third-party pickup and total online: annual growth rates 2017-2023e
Sector growth in third-party pickup, 2018e-2023e
Books: third-party pickup sector size, 2017-2023e
Books: third-party pickup annual growth rates, 2017-2023e
Books: third-party pickup shares, 2017-2023e
Clothing & footwear: third-party pickup sector size, 2017-2023e
Clothing & footwear: third-party pickup annual growth rates, 2017-2023e
Clothing & footwear: third-party pickup shares, 2017-2023e
DIY & gardening: third-party pickup sector size, 2017-2023e
DIY & gardening: third-party pickup annual growth rates, 2017-2023e
DIY & gardening: third-party pickup shares, 2017-2023e
Electricals: third-party pickup sector size, 2017-2023e
Electricals: third-party pickup annual growth rates, 2017-2023e
Electricals: third-party pickup shares, 2017-2023e
Food & grocery: third-party pickup sector size, 2017-2023e
Food & grocery: third-party pickup annual growth rates, 2017-2023e
Food & grocery: third-party pickup shares, 2017-2023e
Health & beauty: third-party pickup sector size, 2017-2023e
Health & beauty: third-party pickup annual growth rates, 2017-2023e
Health & beauty: third-party pickup shares, 2017-2023e
Homewares: third-party pickup sector size, 2017-2023e
Homewares: third-party pickup annual growth rates, 2017-2023e
Homewares: third-party pickup shares, 2017-2023e
Entertainment: third-party pickup sector size, 2017-2023e
Entertainment: third-party pickup annual growth rates, 2017-2023e
Entertainment: third-party pickup shares, 2017-2023e
Third-party pickup and click & collect penetration, 2017 & 2018
Third-party pickup penetration of online shoppers, overall and by demographic, 2017 & 2018
Third-party pickup penetration of online books shoppers, overall and by demographic, 2018
Third-party pickup penetration of online clothing & footwear shoppers, overall and by demographic, 2018
Third-party pickup penetration of online DIY & gardening shoppers, overall and by demographic, 2018
Third-party penetration of online electricals shoppers, overall and by demographic, 2018
Third-party pickup penetration of online food & grocery shopper, overall and by demographic, 2018
Third-party pickup penetration of online health & beauty shoppers, overall and by demographic, 2018
Third-party pickup penetration of online homewares shoppers, overall and by demographic, 2018
Third-party pickup penetration of online music & video shoppers, overall and by demographic, 2018
Third-party pickup penetration of online shoppers by collection type, 2017 & 2018
Third-party pickup penetration of online shoppers: convenience store/pickup point, overall and by demographic, 2018
Third-party pickup penetration of online shoppers: Post Office/delivery hub, overall and by demographic, 2018
Third-party pickup penetration of online shoppers: lockers, overall and by demographic, 2018
Third-party pickup providers used, 2017 & 2018
Device used for making third-party pickup purchases, 2017 & 2018
Laptop/desktop third-party pickup penetration by demographic, 2018
Tablet third-party pickup penetration by demographic, 2018
Mobile third-party pickup penetration by demographic, 2018
Location of third-party pickup purchase, 2017 & 2018
How often consumers make additional purchases instore, 2017 & 2018
Proportion of collections that involve an additional purchase, 2017 & 2018
Length of research time for third-party pickup shoppers vs online shoppers, 2018
Drivers of third-party pickup usage, 2018
Third-party pickup shopper driver: avoid paying for home delivery charges, by demographic, 2018
Third-party pickup shopper driver: don't want to wait for home delivery, by demographic, 2018
Third-party pickup shopper driver: most convenient way to get items, by demographic, 2018
Third-party pickup shopper driver: quickest way to get the item, by demographic, 2018
Views on future usage of third-party pickup, 2017 & 2018
Views on future usage of third-party pickup: lockers, 2017 & 2018
Views on future usage of third-party pickup: Post Office and other delivery hubs, 2017 & 2018
Views on future usage of third-party pickup: convenience stores and other pickup points, 2017 & 2018
Views on future usage of third-party pickup: non-users, 2017 & 2018
Satisfaction of fulfilment methods, 2017 & 2018
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Amazon
- Currys
- Argos
- Boots
- Sports Direct
- Dixons
- Morrisons
- ASOS
- Missguided
- boohoo.com
- Post Office
- Collect+
- Hermes
- Parcelly
- Doddle
- Pass My Parcel
- Parcelforce
- UPS Access Point
- Inpost
- AO.com
- Asda
- BoohooMAN
- Carphone Warehouse
- PC World
- Debenhams
- GAME
- H&M
- JD Sports
- John Lewis
- Marks & Spencer
- New Look
- Next
- Superdrug
- Tesco
- Very.co.uk
- Shop Direct
