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Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!) - Webinar (Recorded)

  • Webinar
  • 90 Minutes
  • November 2022
  • NetZealous LLC
  • ID: 4770521
We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:
  • Only 1-6% of targets of incivility ever filed complaint
  • 94% of leaders reported working with toxic people
  • 92% rated the severity from 7 to 10 on a 10-point scale
  • 45% said the uncivil person lashed out 2-3 times per week
  • 51% of victims said they would likely leave as a result

Why you should Attend:

Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.

More revealing is the impact of toxic people on patient safety:
  • 70-80% of medical professionals reported medication errors due to disruptive behaviors
  • 51% nurses reported patient errors from physician abuse
  • 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
  • 50% can't handle the incivility
  • 31% nurses quit as a result of a toxic person
  • Intimidation caused 49% med errors resulting 27% patient mortality

Areas Covered in the Session:

  • How toxic people reduce patient safety
  • How toxic people erode team performance
  • What to do about toxic providers who are organizational stars
  • How to avoid hiring toxic people
  • What to do once a toxic individual is there
  • Why feedback to toxic people often fail
  • How to coach a toxic peer, toxic boss, or toxic direct report
  • Patient areas as a result of a toxic person

Speaker

Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs.

Who Should Attend

  • Chief Nursing Office
  • Nurse Leads
  • Medical Leaders
  • Nurses
  • Physicians
  • Ancillary Healthcare Professionals
  • HR Healthcare Leaders
  • Healthcare Administrators