Crisis Leadership: Lessons Observed, Lessons Learned, and Lessons Lost dissects the eleven reasons why emergency and disaster response either goes well or creates a disaster within a disaster. The author overviews the following domains as part of this hypothesis: communication, coordination, capability, capacity, organization, leadership, behavior, teamwork, training, discipline and if the event or incident was anticipated or not. Crisis Leadership examines each domain within the framework of what the research shows, what the operational or tactical environment realities are, things to consider, and tips or tricks that could be used to improve outcomes. The book includes 'lessons observed' and 'lessons lost' allowing individuals to understand aspects that recur from disaster to disaster and those that need to be to be improved in future response efforts. Crisis Leadership bridges the gap between what is written in disaster management books and the reality of the disaster response environment and will be of interest to individuals with responsibilities for planning, training, organizing and responding to emergency situations.
- Examines elements important to a team's functioning, such as how to rapidly deal with dysfunctional teams in the response environment
- Includes end-of-chapter summaries that distil contents into 'the least you need to know' about the topic
- Provides tips, tricks and suggestions to improve future response efforts
Patrick Gardner is an adjunct faculty member at the University of South Florida (USF) College of Public Health, Department of Global Health and the Emergency Coordination Officer and Safety Coordinator for the Florida Department of Revenue. He previously held the positions of Assistant Program Director of the USF Preparedness and Emergency Response Learning Center (PERLC); Manager and Disaster Planner at the Florida Department of Health (local and state level); and Hospital Disaster Coordinator and Emergency Medical Technician for Pasco County Emergency Medical Services. Mr. Gardner's varied background includes agency work in hospitals, public health, and non-health state agencies.