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Global SaaS Customer Relationship Management (CRM) Market 2019-2023 - Product Image

Global SaaS Customer Relationship Management (CRM) Market 2019-2023

  • ID: 4804044
  • Report
  • Region: Global
  • 144 pages
  • TechNavio
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FEATURED COMPANIES

  • Adobe Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE.
  • MORE
Global SaaS Customer Relationship Management (CRM) Market: About this market

SaaS customer relationship management (CRM) is a cloud-and subscription-based CRM software used for managing enterprise relationships with customers. The SaaS customer relationship management market analysis considers sales from retail, banking, financial services, and insurance (BFSI), manufacturing, telecom and IT, healthcare, and other end-users. This analysis also considers the sales of SaaS customer relationship management in APAC, Europe, MEA, North America, and South America. In 2018, the retail segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as increasing adoption of SaaS CRM and expansion of retail and e-commerce industry across the world will play a significant role in the retail segment to maintain its market position. Also, our global SaaS customer relationship management market report also looks at factors such as increasing adoption of SaaS CRM by SMEs, increasing adoption of cloud-based offerings, and increasing adoption of SaaS CRM by media sector. However, data security concerns, issues related to the integration of SaaS CRM, and availability of open-source CRM software may hamper the growth of the SaaS customer relationship management industry over the forecast period.

Global SaaS Customer Relationship Management (CRM) Market: Overview

Increasing adoption of SaaS CRM by SMEs

CRM applications are becoming more affordable and accessible to SMEs due to the growth of cloud computing, along with SaaS CRM. SaaS CRM is becoming essential for the majority of enterprises to improve their marketing and sales operations and align process efficiencies. Increasing adoption of SaaS CRM by SMEs for better management of their business operations with improved collaborations and productivity will lead to the expansion of the global SaaS customer relationship management market at a CAGR of over 14% during the forecast period.

Issues related to the integration of SaaS CRM

SaaS CRM systems that support sales management must be integrated with ERP systems, accounting applications, custom billing applications, and back-office applications. All these applications are integrated at an enterprise level and not integrating these applications results in an increase in the number of manual processes. This can lead to data synchronization issues that create multiple data repositories. These issues are expected to have a negative impact on the overall market growth.

For the detailed list of factors that will drive the global SaaS customer relationship management (CRM) market during the forecast period 2019-2023, click here.

Competitive Landscape

With the presence of a few major players, the global SaaS customer relationship management (CRM) market is concentrated. This robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading SaaS customer relationship management (CRM) companies, that include Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE.

Also, the SaaS customer relationship management market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Adobe Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE.
  • MORE
PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT
  • Preface
  • Currency conversion rates for US$
PART 03: MARKET LANDSCAPE
  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis
PART 04: MARKET SIZING
  • Market definition
  • Market sizing 2018
  • Market size and forecast 2018-2023
PART 05: FIVE FORCES ANALYSIS
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
PART 06: MARKET SEGMENTATION BY END-USER
  • Market segmentation by end-user
  • Comparison by end-user
  • Retail - Market size and forecast 2018-2023
  • BFSI - Market size and forecast 2018-2023
  • Manufacturing - Market size and forecast 2018-2023
  • Telecom and IT - Market size and forecast 2018-2023
  • Healthcare - Market size and forecast 2018-2023
  • Other end-users - Market size and forecast 2018-2023
  • Market opportunity by end-user
PART 07: CUSTOMER LANDSCAPE

PART 08: GEOGRAPHIC LANDSCAPE
  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2018-2023
  • Europe - Market size and forecast 2018-2023
  • APAC - Market size and forecast 2018-2023
  • South America - Market size and forecast 2018-2023
  • MEA - Market size and forecast 2018-2023
  • Key leading countries
  • Market opportunity
PART 09: DECISION FRAMEWORK

PART 10: DRIVERS AND CHALLENGES
  • Market drivers
  • Market challenges
PART 11: MARKET TRENDS
  • Rising number of partnerships and acquisitions
  • Integration of AI into SaaS CRM
  • Integration of analytics into SaaS CRM
PART 12: VENDOR LANDSCAPE
  • Overview
  • Landscape disruption
PART 13: VENDOR SHARE
  • Vendor share
PART 14: VENDOR ANALYSIS
  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Adobe Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE
PART 15: APPENDIX
  • Research methodology
  • List of abbreviations
  • Definition of market positioning of vendors
PART 16: About the Author


List of Exhibits
Exhibit 01: Key product offerings
Exhibit 02: Global information technology (IT) software market
Exhibit 03: Segments of global information technology (IT) software market
Exhibit 04: Market characteristics
Exhibit 05: Market segments
Exhibit 06: Market definition - Inclusions and exclusions checklist
Exhibit 07: Market size 2018
Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions)
Exhibit 09: Global market: Year-over-year growth 2019-2023 (%)
Exhibit 10: Five forces analysis 2018
Exhibit 11: Five forces analysis 2023
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2018
Exhibit 18: End-user - Market share 2018-2023 (%)
Exhibit 19: Comparison by end-user
Exhibit 20: Retail - Market size and forecast 2018-2023 ($ millions)
Exhibit 21: Retail - Year-over-year growth 2019-2023 (%)
Exhibit 22: BFSI - Market size and forecast 2018-2023 ($ millions)
Exhibit 23: BFSI - Year-over-year growth 2019-2023 (%)
Exhibit 24: Manufacturing - Market size and forecast 2018-2023 ($ millions)
Exhibit 25: Manufacturing - Year-over-year growth 2019-2023 (%)
Exhibit 26: Telecom and IT - Market size and forecast 2018-2023 ($ millions)
Exhibit 27: Telecom and IT - Year-over-year growth 2019-2023 (%)
Exhibit 28: Healthcare - Market size and forecast 2018-2023 ($ millions)
Exhibit 29: Healthcare - Year-over-year growth 2019-2023 (%)
Exhibit 30: Other end-users - Market size and forecast 2018-2023 ($ millions)
Exhibit 31: Other end-users - Year-over-year growth 2019-2023 (%)
Exhibit 32: Market opportunity by end-user
Exhibit 33: Customer landscape
Exhibit 34: Market share by geography 2018-2023 (%)
Exhibit 35: Geographic comparison
Exhibit 36: North America - Market size and forecast 2018-2023 ($ millions)
Exhibit 37: North America - Year-over-year growth 2019-2023 (%)
Exhibit 38: Europe - Market size and forecast 2018-2023 ($ millions)
Exhibit 39: Europe - Year-over-year growth 2019-2023 (%)
Exhibit 40: APAC - Market size and forecast 2018-2023 ($ millions)
Exhibit 41: APAC - Year-over-year growth 2019-2023 (%)
Exhibit 42: South America - Market size and forecast 2018-2023 ($ millions)
Exhibit 43: South America - Year-over-year growth 2019-2023 (%)
Exhibit 44: MEA - Market size and forecast 2018-2023 ($ millions)
Exhibit 45: MEA - Year-over-year growth 2019-2023 (%)
Exhibit 46: Key leading countries
Exhibit 47: Market opportunity
Exhibit 48: Comparison of on-premises and SaaS CRM
Exhibit 49: Comparison of free and commercial SaaS CRM software
Exhibit 50: Free SaaS CRM software providers and their product offerings
Exhibit 51: Impact of drivers and challenges
Exhibit 52: Vendor landscape
Exhibit 53: Landscape disruption
Exhibit 54: Leading company’s market share
Exhibit 55: Vendors covered
Exhibit 56: Vendor classification
Exhibit 57: Market positioning of vendors
Exhibit 58: Adobe Inc. - Vendor overview
Exhibit 59: Adobe Inc. - Business segments
Exhibit 60: Adobe Inc. - Organizational developments
Exhibit 61: Adobe Inc. - Geographic focus
Exhibit 62: Adobe Inc. - Segment focus
Exhibit 63: Adobe Inc. - Key offerings
Exhibit 64: Microsoft Corp. - Vendor overview
Exhibit 65: Microsoft Corp. - Business segments
Exhibit 66: Microsoft Corp. - Organizational developments
Exhibit 67: Microsoft Corp. - Geographic focus
Exhibit 68: Microsoft Corp. - Segment focus
Exhibit 69: Microsoft Corp. - Key offerings
Exhibit 70: Oracle Corp. - Vendor overview
Exhibit 71: Oracle Corp. - Business segments
Exhibit 72: Oracle Corp. - Organizational developments
Exhibit 73: Oracle Corp. - Geographic focus
Exhibit 74: Oracle Corp. - Segment focus
Exhibit 75: Oracle Corp. - Key offerings
Exhibit 76: Salesforce.com Inc. - Vendor overview
Exhibit 77: Salesforce.com Inc. - Organizational developments
Exhibit 78: Salesforce.com Inc. - Geographic focus
Exhibit 79: Salesforce.com Inc. - Key offerings
Exhibit 80: SAP SE - Vendor overview
Exhibit 81: SAP SE - Business segments
Exhibit 82: SAP SE - Organizational developments
Exhibit 83: SAP SE - Geographic focus
Exhibit 84: SAP SE - Segment focus
Exhibit 85: SAP SE - Key offerings
Exhibit 86: Validation techniques employed for market sizing
Exhibit 87: Definition of market positioning of vendors
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Adobe Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE.
  • MORE
The following companies are recognised as the key players in the global SaaS customer relationship management (CRM)market: Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE.

Commenting on the report, an analyst from the research team said: “The latest trend gaining momentum in the market is the integration of analytics into SaaS CRM”

According to the report, one of the major drivers for this market is the increasing adoption of SaaS CRM by SMEs.

Further, the report states that one of the major factors hindering the growth of this market is the issues related to the integration of SaaS CRM.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
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  • Adobe Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE.
Note: Product cover images may vary from those shown
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