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Service Delivery Automation - Global Market Trajectory & Analytics

  • ID: 4806009
  • Report
  • May 2020
  • Region: Global
  • 144 pages
  • Global Industry Analysts, Inc
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Amid the COVID-19 crisis and the looming economic recession, the Service Delivery Automation market worldwide will grow by a projected US$15.2 Billion, during the analysis period, driven by a revised compounded annual growth rate (CAGR) of 29.9%. IT Process Automation, one of the segments analyzed and sized in this study, is forecast to grow at over 31.6% and reach a market size of US$14.4 Billion by the end of the analysis period. An unusual period in history, the coronavirus pandemic has unleashed a series of unprecedented events affecting every industry. The IT Process Automation market will be reset to a new normal which going forward in a post COVID-19 era will be continuously redefined and redesigned. Staying on top of trends and accurate analysis is paramount now more than ever to manage uncertainty, change and continuously adapt to new and evolving market conditions.

As part of the new emerging geographic scenario, the United States is forecast to readjust to a 28.1% CAGR. Within Europe, the region worst hit by the pandemic, Germany will add over US$431.4 Million to the region's size over the next 7 to 8 years. In addition, over US$678.3 Million worth of projected demand in the region will come from Rest of the European markets. In Japan, the IT Process Automation segment will reach a market size of US$630.9 Million by the close of the analysis period. Blamed for the pandemic, significant political and economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Service Delivery Automation market. Against this backdrop and the changing geopolitical, business and consumer sentiments, the world’s second largest economy will grow at 26% over the next couple of years and add approximately US$1.7 Billion in terms of addressable market opportunity. Continuous monitoring for emerging signs of a possible new world order post-COVID-19 crisis is a must for aspiring businesses and their astute leaders seeking to find success in the now changing Service Delivery Automation market landscape. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others:

Arago US, Inc, Automation Anywhere, Inc, Blue Prism Group Plc, Celaton Limited, Exilant Technologies Private Limited, IBM Corporation, IPsoft Inc, NICE Systems Ltd, Softomotive Ltd, Sutherland Global Services, Uipath Srl (Romania), Xerox Corporation

The global analysis and forecast periods covered within the report are 2020-2027 (Current & Future Analysis) and 2012-2019 (Historic Review). Research estimates are provided for 2020, while research projections cover the period 2021-2027.
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Global Competitor Market Shares
Service Delivery Automation Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
TABLE 1: Service Delivery Automation Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 2: Service Delivery Automation Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
TABLE 3: IT Process Automation (Type) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 4: IT Process Automation (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
TABLE 5: Business Process Automation (Type) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
TABLE 6: Business Process Automation (Type) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
TABLE 7: BFSI (Vertical) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 8: BFSI (Vertical) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 9: IT, Telecommunication & Media (Vertical) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
TABLE 10: IT, Telecommunication & Media (Vertical) Share Breakdown Review by Region/Country: 2020 VS 2027
TABLE 11: Travel, Hospitality & Transportation (Vertical) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 12: Travel, Hospitality & Transportation (Vertical) Distribution of Global Sales by Region/Country: 2020 VS 2027
TABLE 13: Retail & Consumer Goods (Vertical) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
TABLE 14: Retail & Consumer Goods (Vertical) Global Market Share Distribution by Region/Country for 2020 and 2027
TABLE 15: Other Verticals (Vertical) Global Opportunity Assessment in US$ Million by Region/Country: 2020-2027
TABLE 16: Other Verticals (Vertical) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
Market Facts & Figures
US Service Delivery Automation Market Share (in %) by Company: 2019 & 2025
Market Analytics
TABLE 17: United States Service Delivery Automation Market Estimates and Projections in US$ Million by Type: 2020 to 2027
TABLE 18: United States Service Delivery Automation Market Share Breakdown by Type: 2020 VS 2027
TABLE 19: United States Service Delivery Automation Latent Demand Forecasts in US$ Million by Vertical: 2020 to 2027
TABLE 20: Service Delivery Automation Market Share Breakdown in the United States by Vertical: 2020 VS 2027
CANADA
TABLE 21: Canadian Service Delivery Automation Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
TABLE 22: Service Delivery Automation Market in Canada: Percentage Share Breakdown of Sales by Type for 2020 and 2027
TABLE 23: Canadian Service Delivery Automation Market Quantitative Demand Analysis in US$ Million by Vertical: 2020 to 2027
TABLE 24: Canadian Service Delivery Automation Market Share Analysis by Vertical: 2020 VS 2027
JAPAN
TABLE 25: Japanese Market for Service Delivery Automation: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
TABLE 26: Japanese Service Delivery Automation Market Share Analysis by Type: 2020 VS 2027
TABLE 27: Japanese Demand Estimates and Forecasts for Service Delivery Automation in US$ Million by Vertical: 2020 to 2027
TABLE 28: Service Delivery Automation Market Share Shift in Japan by Vertical: 2020 VS 2027
CHINA
TABLE 29: Chinese Service Delivery Automation Market Growth Prospects in US$ Million by Type for the Period 2020-2027
TABLE 30: Chinese Service Delivery Automation Market by Type: Percentage Breakdown of Sales for 2020 and 2027
TABLE 31: Chinese Demand for Service Delivery Automation in US$ Million by Vertical: 2020 to 2027
TABLE 32: Chinese Service Delivery Automation Market Share Breakdown by Vertical: 2020 VS 2027
EUROPE
Market Facts & Figures
European Service Delivery Automation Market: Competitor Market Share Scenario (in %) for 2019 & 2025
Market Analytics
TABLE 33: European Service Delivery Automation Market Demand Scenario in US$ Million by Region/Country: 2018-2025
TABLE 34: European Service Delivery Automation Market Share Shift by Region/Country: 2020 VS 2027
TABLE 35: European Service Delivery Automation Market Estimates and Forecasts in US$ Million by Type: 2020-2027
TABLE 36: European Service Delivery Automation Market Share Breakdown by Type: 2020 VS 2027
TABLE 37: European Service Delivery Automation Addressable Market Opportunity in US$ Million by Vertical: 2020-2027
TABLE 38: European Service Delivery Automation Market Share Analysis by Vertical: 2020 VS 2027
FRANCE
TABLE 39: Service Delivery Automation Market in France by Type: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 40: French Service Delivery Automation Market Share Analysis by Type: 2020 VS 2027
TABLE 41: Service Delivery Automation Quantitative Demand Analysis in France in US$ Million by Vertical: 2020-2027
TABLE 42: French Service Delivery Automation Market Share Analysis: A 7-Year Perspective by Vertical for 2020 and 2027
GERMANY
TABLE 43: Service Delivery Automation Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
TABLE 44: German Service Delivery Automation Market Share Breakdown by Type: 2020 VS 2027
TABLE 45: Service Delivery Automation Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Vertical for the Period 2020-2027
TABLE 46: Service Delivery Automation Market Share Distribution in Germany by Vertical: 2020 VS 2027
ITALY
TABLE 47: Italian Service Delivery Automation Market Growth Prospects in US$ Million by Type for the Period 2020-2027
TABLE 48: Italian Service Delivery Automation Market by Type: Percentage Breakdown of Sales for 2020 and 2027
TABLE 49: Italian Demand for Service Delivery Automation in US$ Million by Vertical: 2020 to 2027
TABLE 50: Italian Service Delivery Automation Market Share Breakdown by Vertical: 2020 VS 2027
UNITED KINGDOM
TABLE 51: United Kingdom Market for Service Delivery Automation: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
TABLE 52: United Kingdom Service Delivery Automation Market Share Analysis by Type: 2020 VS 2027
TABLE 53: United Kingdom Demand Estimates and Forecasts for Service Delivery Automation in US$ Million by Vertical: 2020 to 2027
TABLE 54: Service Delivery Automation Market Share Shift in the United Kingdom by Vertical: 2020 VS 2027
REST OF EUROPE
TABLE 55: Rest of Europe Service Delivery Automation Market Estimates and Forecasts in US$ Million by Type: 2020-2027
TABLE 56: Rest of Europe Service Delivery Automation Market Share Breakdown by Type: 2020 VS 2027
TABLE 57: Rest of Europe Service Delivery Automation Addressable Market Opportunity in US$ Million by Vertical: 2020-2027
TABLE 58: Rest of Europe Service Delivery Automation Market Share Analysis by Vertical: 2020 VS 2027
ASIA-PACIFIC
TABLE 59: Service Delivery Automation Market in Asia-Pacific by Type: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 60: Asia-Pacific Service Delivery Automation Market Share Analysis by Type: 2020 VS 2027
TABLE 61: Service Delivery Automation Quantitative Demand Analysis in Asia-Pacific in US$ Million by Vertical: 2020-2027
TABLE 62: Asia-Pacific Service Delivery Automation Market Share Analysis: A 7-Year Perspective by Vertical for 2020 and 2027
REST OF WORLD
TABLE 63: Rest of World Service Delivery Automation Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
TABLE 64: Service Delivery Automation Market in Rest of World: Percentage Share Breakdown of Sales by Type for 2020 and 2027
TABLE 65: Rest of World Service Delivery Automation Market Quantitative Demand Analysis in US$ Million by Vertical: 2020 to 2027
TABLE 66: Rest of World Service Delivery Automation Market Share Analysis by Vertical: 2020 VS 2027

IV. COMPETITION
Total Companies Profiled: 42
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