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Service Delivery Automation - Global Market Trajectory & Analytics

  • ID: 4806009
  • Report
  • April 2021
  • Region: Global
  • 144 pages
  • Global Industry Analysts, Inc
Global Service Delivery Automation Market to Reach $18.1 Billion by 2027

Amid the COVID-19 crisis, the global market for Service Delivery Automation estimated at US$3.7 Billion in the year 2020, is projected to reach a revised size of US$18.1 Billion by 2027, growing at a CAGR of 25.3% over the period 2020-2027. IT Process Automation, one of the segments analyzed in the report, is projected to record 26.8% CAGR and reach US$14.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Business Process Automation segment is readjusted to a revised 20.8% CAGR for the next 7-year period.



The U.S. Market is Estimated at $1.1 Billion, While China is Forecast to Grow at 24.6% CAGR

The Service Delivery Automation market in the U.S. is estimated at US$1.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$3.1 Billion by the year 2027 trailing a CAGR of 24.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 22.5% and 21.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 17.7% CAGR.

Select Competitors (Total 42 Featured):
  • Arago US, Inc.
  • Automation Anywhere, Inc.
  • Blue Prism Group Plc
  • Celaton Limited
  • Exilant Technologies Private Limited
  • IBM Corporation
  • IPsoft Inc.
  • NICE Systems Ltd.
  • Softomotive Ltd.
  • Sutherland Global Services
  • Uipath Srl (Romania)
  • Xerox Corporation
Note: Product cover images may vary from those shown
I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Current & Future Analysis for Service Delivery Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 2: World 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
  • Table 3: World Current & Future Analysis for IT Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 4: World 7-Year Perspective for IT Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 5: World Current & Future Analysis for Business Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 6: World 7-Year Perspective for Business Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 7: World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 8: World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 9: World Current & Future Analysis for IT, Telecommunication & Media by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 10: World 7-Year Perspective for IT, Telecommunication & Media by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 11: World Current & Future Analysis for Travel, Hospitality & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 12: World 7-Year Perspective for Travel, Hospitality & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 13: World Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 14: World 7-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 15: World Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 16: World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
III. MARKET ANALYSIS
  • UNITED STATES
  • Table 17: USA Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 18: USA 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 19: USA Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 20: USA 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • CANADA
  • Table 21: Canada Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 22: Canada 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 23: Canada Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 24: Canada 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • JAPAN
  • Table 25: Japan Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 26: Japan 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 27: Japan Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 28: Japan 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • CHINA
  • Table 29: China Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 30: China 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 31: China Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 32: China 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • EUROPE
  • Table 33: Europe Current & Future Analysis for Service Delivery Automation by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 34: Europe 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
  • Table 35: Europe Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 36: Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 37: Europe Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 38: Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • FRANCE
  • Table 39: France Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 40: France 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 41: France Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 42: France 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • GERMANY
  • Table 43: Germany Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 44: Germany 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 45: Germany Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 46: Germany 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • ITALY
  • Table 47: Italy Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 48: Italy 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 49: Italy Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 50: Italy 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • UNITED KINGDOM
  • Table 51: UK Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 52: UK 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 53: UK Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 54: UK 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • REST OF EUROPE
  • Table 55: Rest of Europe Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 56: Rest of Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 57: Rest of Europe Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 58: Rest of Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • ASIA-PACIFIC
  • Table 59: Asia-Pacific Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 60: Asia-Pacific 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 61: Asia-Pacific Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 62: Asia-Pacific 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
  • REST OF WORLD
  • Table 63: Rest of World Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 64: Rest of World 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
  • Table 65: Rest of World Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 66: Rest of World 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
IV. COMPETITION
  • Total Companies Profiled: 42
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