Social Customer Relationship Management (CRM) - Global Strategic Business Report

Global Social Customer Relationship Management (CRM) Market to Reach $1.4 Trillion by 2030

In the changed post COVID-19 business landscape, the global market for Social Customer Relationship Management (CRM) estimated at US$61 Billion in the year 2022, is projected to reach a revised size of US$1.4 Trillion by 2030, growing at a CAGR of 48.1% over the analysis period 2022-2030. Social Engagement, one of the segments analyzed in the report, is projected to record 49.8% CAGR and reach US$460.7 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Social Monitoring segment is readjusted to a revised 50.6% CAGR for the next 8-year period.

The U.S. Market is Estimated at $18.6 Billion, While China is Forecast to Grow at 44.7% CAGR

The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$18.6 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$209.3 Billion by the year 2030 trailing a CAGR of 44.7% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 43% and 40.5% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 32.1% CAGR.

Select Competitors (Total 44 Featured) -

• IBM Corporation
• Jive Software, Inc.
• Lithium Technologies, LLC
• Microsoft Corporation
• NetSuite, Inc.
• Oracle Corporation
• Pegasystems, Inc.
• Salesforce.com, Inc.
• SAP SE
• SugarCRM, Inc.

What`s New for 2023?

• Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
• Global competitiveness and key competitor percentage market shares
• Market presence across multiple geographies - Strong/Active/Niche/Trivial
• Online interactive peer-to-peer collaborative bespoke updates
• Access to digital archives and Research Platform
• Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China’s already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.