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Social Customer Relationship Management (CRM) - Market Analysis, Trends, and Forecasts

  • ID: 4806129
  • Report
  • 136 pages
  • Global Industry Analysts, Inc
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FEATURED COMPANIES

  • Ibm Corporation
  • Jive Software, Inc.
  • Lithium Technologies
  • Microsoft Corporation
  • Netsuite
  • Oracle Corporation
  • MORE
The Social Customer Relationship Management (CRM) market worldwide is projected to grow by US$177.3 Billion, driven by a compounded growth of 49.9%. Social Monitoring, one of the segments analyzed and sized in this study, displays the potential to grow at over 53%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$51.6 Billion by the year 2025, Social Monitoring will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 55.6% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$4.5 Billion to the region's size and clout in the next 5 to 6 years. Over US$8.1 Billion worth of projected demand in the region will come from the rest of the European markets. In Japan, Social Monitoring will reach a market size of US$4.3 Billion by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 47.4% over the next couple of years and add approximately US$28.2 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:
  • IBM Corporation
  • Jive Software, Inc.
  • Lithium Technologies, LLC
  • Microsoft Corporation
  • NetSuite, Inc.
  • Oracle Corporation
  • Pegasystems, Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • SugarCRM, Inc.
Note: Product cover images may vary from those shown
2 of 3

FEATURED COMPANIES

  • Ibm Corporation
  • Jive Software, Inc.
  • Lithium Technologies
  • Microsoft Corporation
  • Netsuite
  • Oracle Corporation
  • MORE

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

Social Customer Relationship Management (CRM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Social Customer Relationship Management (CRM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 2: Social Customer Relationship Management (CRM) Market Share Shift across Key Geographies Worldwide: 2019 VS 2025

TABLE 3: Hosted (Deployment) Market Opportunity Analysis Worldwide in US$ Million by Region/Country: 2018 to 2025

TABLE 4: Hosted (Deployment) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025

TABLE 5: On Premise (Deployment) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 6: On Premise (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025

TABLE 7: Social Monitoring (Solution) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 8: Social Monitoring (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025

TABLE 9: Social Listening (Solution) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025

TABLE 10: Social Listening (Solution) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025

TABLE 11: Social Mapping (Solution) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025

TABLE 12: Social Mapping (Solution) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025

TABLE 13: Social Measurements (Solution) World Market Estimates and Forecasts by Region/Country in US$ Million: 2018 to 2025

TABLE 14: Social Measurements (Solution) Market Share Breakdown by Region/Country: 2019 VS 2025

TABLE 15: Social Engagement (Solution) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 16: Social Engagement (Solution) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025

TABLE 17: Social Middleware (Solution) World Market Estimates and Forecasts in US$ Million by Region/Country: 2018 to 2025

TABLE 18: Social Middleware (Solution) Market Percentage Share Distribution by Region/Country: 2019 VS 2025

TABLE 19: Small and Medium Businesses (SMBS) (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 20: Small and Medium Businesses (SMBS) (End-Use) Market Share Breakdown by Region/Country: 2019 VS 2025

TABLE 21: Large Enterprises (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025

TABLE 22: Large Enterprises (End-Use) Share Breakdown Review by Region/Country: 2019 VS 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Social Customer Relationship Management (CRM) Market Share (in %) by Company: 2019 & 2025

TABLE 23: Social Customer Relationship Management (CRM) Market in US$ Million in the United States by Deployment: 2018-2025

TABLE 24: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025

TABLE 25: United States Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Solution: 2018 to 2025

TABLE 26: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025

TABLE 27: United States Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025

TABLE 28: Social Customer Relationship Management (CRM) Market Share Breakdown in the United States by End-Use: 2019 VS 2025

CANADA

TABLE 29: Social Customer Relationship Management (CRM) Market Analysis in Canada in US$ Million by Deployment: 2018-2025

TABLE 30: Canadian Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025

TABLE 31: Canadian Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018 to 2025

TABLE 32: Social Customer Relationship Management (CRM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2019 and 2025

TABLE 33: Canadian Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025

TABLE 34: Canadian Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025

JAPAN

TABLE 35: Japanese Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2018-2025

TABLE 36: Japanese Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2019 VS 2025

TABLE 37: Japanese Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2018-2025

TABLE 38: Japanese Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025

TABLE 39: Japanese Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025

TABLE 40: Social Customer Relationship Management (CRM) Market Share Shift in Japan by End-Use: 2019 VS 2025

CHINA

TABLE 41: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in China in US$ Million by Deployment: 2018-2025

TABLE 42: Social Customer Relationship Management (CRM) Market in China: Percentage Share Analysis by Deployment for 2019 and 2025

TABLE 43: Chinese Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2018-2025

TABLE 44: Chinese Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2019 and 2025

TABLE 45: Chinese Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025

TABLE 46: Chinese Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2019 VS 2025

EUROPE

Market Facts & Figures

European Social Customer Relationship Management (CRM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025

TABLE 47: European Social Customer Relationship Management (CRM) Market Demand Scenario in US$ Million by Region/Country: 2018-2025

TABLE 48: European Social Customer Relationship Management (CRM) Market Share Shift by Region/Country: 2019 VS 2025

TABLE 49: European Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2018-2025

TABLE 50: Social Customer Relationship Management (CRM) Market in Europe: Percentage Breakdown of Sales by Deployment for 2019 and 2025

TABLE 51: European Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018-2025

TABLE 52: European Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025

TABLE 53: European Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025

TABLE 54: European Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025

FRANCE

TABLE 55: French Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2018-2025

TABLE 56: French Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025

TABLE 57: Social Customer Relationship Management (CRM) Market in France by Solution: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 58: French Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025

TABLE 59: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in France in US$ Million by End-Use: 2018-2025

TABLE 60: French Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2019 and 2025

GERMANY

TABLE 61: German Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by Deployment: 2018-2025

TABLE 62: German Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025

TABLE 63: Social Customer Relationship Management (CRM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Solution for the Period 2018-2025

TABLE 64: German Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025

TABLE 65: Social Customer Relationship Management (CRM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025

TABLE 66: Social Customer Relationship Management (CRM) Market Share Distribution in Germany by End-Use: 2019 VS 2025

ITALY

TABLE 67: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in Italy in US$ Million by Deployment: 2018-2025

TABLE 68: Social Customer Relationship Management (CRM) Market in Italy: Percentage Share Analysis by Deployment for 2019 and 2025

TABLE 69: Italian Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2018-2025

TABLE 70: Italian Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2019 and 2025

TABLE 71: Italian Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025

TABLE 72: Italian Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2019 VS 2025

UNITED KINGDOM

TABLE 73: United Kingdom Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2018-2025

TABLE 74: United Kingdom Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2019 VS 2025

TABLE 75: United Kingdom Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2018-2025

TABLE 76: United Kingdom Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025

TABLE 77: United Kingdom Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025

TABLE 78: Social Customer Relationship Management (CRM) Market Share Shift in the United Kingdom by End-Use: 2019 VS 2025

REST OF EUROPE

TABLE 79: Rest of Europe Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2018-2025

TABLE 80: Social Customer Relationship Management (CRM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2019 and 2025

TABLE 81: Rest of Europe Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018-2025

TABLE 82: Rest of Europe Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025

TABLE 83: Rest of Europe Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025

TABLE 84: Rest of Europe Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025

ASIA-PACIFIC

TABLE 85: Asia-Pacific Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2018-2025

TABLE 86: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025

TABLE 87: Social Customer Relationship Management (CRM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 88: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025

TABLE 89: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2018-2025

TABLE 90: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2019 and 2025

REST OF WORLD

TABLE 91: Social Customer Relationship Management (CRM) Market Analysis in Rest of World in US$ Million by Deployment: 2018-2025

TABLE 92: Rest of World Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025

TABLE 93: Rest of World Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018 to 2025

TABLE 94: Social Customer Relationship Management (CRM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2019 and 2025

TABLE 95: Rest of World Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025

TABLE 96: Rest of World Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025

IV. COMPETITION

IBM CORPORATION

JIVE SOFTWARE, INC.

LITHIUM TECHNOLOGIES

MICROSOFT CORPORATION

NETSUITE

ORACLE CORPORATION

PEGASYSTEMS

SAP SE

SALESFORCE.COM

SUGARCRM

V. CURATED RESEARCH

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  • Ibm Corporation
  • Jive Software, Inc.
  • Lithium Technologies
  • Microsoft Corporation
  • Netsuite
  • Oracle Corporation
  • Pegasystems
  • Sap Se
  • Salesforce.Com
  • Sugarcrm
Note: Product cover images may vary from those shown
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