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Telecom Expense Management - Global Market Trajectory & Analytics

  • ID: 4806181
  • Report
  • April 2021
  • Region: Global
  • Global Industry Analysts, Inc

FEATURED COMPANIES

  • Accenture PLC
  • Econocom
  • Mdsl
  • Tangoe
  • Valicom
  • MORE

Global Telecom Expense Management Market to Reach $5.2 Billion by 2026


Telecom Expense Management (TEM) refers to the enterprise wide communications integration and expense monitoring solution for IT services, Internet of Things, cloud licenses, fixed storage solutions, mobile voice and data communications. The rising need to streamline telecom costs amid growing popularity of replacing conventional telecommunication systems with converged IT systems such as tablets and smartphones that offer mobility as well as communications is primed to surge the global adoption of TEM solutions. With expanding internal telecom networks and their increasing complexity, enterprises are opting for efficient TEM solutions. The rapid rise in importance of mobile devices and cellular communications services in internal telecom networks of enterprises is necessitating companies to adopt a monitoring and management system for usage and cost of various telecom assets and resources. The growing integration of personalized mobile devices such as smartphones, laptops and tablets as part of the growing enterprise mobility trend and bring your device (BYOD) or choose your own device (CYOD) strategies have been vital factors fueling growth in the global telecom expense management market.

Amid the COVID-19 crisis, the global market for Telecom Expense Management estimated at US$2.8 Billion in the year 2020, is projected to reach a revised size of US$5.2 Billion by 2026, growing at a CAGR of 10.4% over the analysis period. Cloud Services, one of the segments analyzed in the report, is projected to grow at a 8.8% CAGR to reach US$2 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Complete Outsourcing segment is readjusted to a revised 12.5% CAGR for the next 7-year period. This segment currently accounts for a 33.6% share of the global Telecom Expense Management market. With the changing workplace norms on enterprise mobility and emergence of geographically dispersed workforce operating from different locations with their own devices as part of the Bring Your Own Device (BYOD) policy, cloud based TEM services are on the upswing. A growing number of enterprises are outsourcing their TEM operations in order to focus their efforts on core business processes and thus ensure effective use of internal resources for important processes.

The U.S. Market is Estimated at $1.4 Billion in 2021, While China is Forecast to Reach $402.9 Million by 2026


The Telecom Expense Management market in the U.S. is estimated at US$1.4 Billion in the year 2021. The country currently accounts for a 44.2% share in the global market. China, the world`s second largest economy, is forecast to reach an estimated market size of US$402.9 Million in the year 2026 trailing a CAGR of 12.7% through the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.8% and 9.5% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 10% CAGR while Rest of European market (as defined in the study) will reach US$451.1 Million by the end of the analysis period. Increasing government spends and growing trend of location independent work is set to fuel the demand for TEM solutions in developed regions. Furthermore, the presence of several major players actively embracing remote working, increases the need for visibility, integration, secure access and monitoring of telecommunication and IT services consumption. The rapid improvements in IT and telecom infrastructure in enterprises and the strengthening BYOD and CYOD policies are fueling demand for TEM solutions in Asia-Pacific.

Managed Services Segment to Reach $1.4 Billion by 2026


Increasingly, enterprises are selecting solutions offered by managed services providers who provide cloud-based telecom expense management, which is mainly dictated by digital transformation strategies. While most organizations are managing both telecom and IT in-house, the growing level of complexity calls for tools that could manage costs. In the global Managed Services segment, USA, Canada, Japan, China and Europe will drive the 9.7% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$638.3 Million in the year 2020 will reach a projected size of US$1.2 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$170.2 Million by the year 2026, while Latin America will expand at a 11% CAGR through the analysis period.

Select Competitors (Total 115 Featured) -

  • Accenture PLC
  • Dimension Data Holdings PLC
  • Econocom
  • Mdsl
  • Tangoe
  • Valicom
  • Vodafone Global Enterprise
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture PLC
  • Econocom
  • Mdsl
  • Tangoe
  • Valicom
  • MORE
I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Impact of COVID-19 Pandemic and Looming Global Recession
  • 2020 Marked as a Year of Disruption & Transformation
  • EXHIBIT 1: World Economic Growth Projections (Real GDP, Annual % Change) for 2019 to 2022
  • How the IT Industry Has Been Impacted by the Pandemic & What's the New Normal?
  • Pandemic Brings to Light the Significance of Telecom Expense Management (TEM) for IT and Telecom Departments
  • As Enterprises Embrace Remote Work Model, Companies Adopt TEM Solutions to Contain Costs
  • EXHIBIT 2: WFM (Work from Home) Employees as a % of the Total Workforce in Select Countries for the Years 2019 and 2020
  • An Introduction to Telecom Expense Management
  • Growing Importance of Telecom Expense Management (TEM) in Highly Connected World
  • Global Market Prospects & Outlook
  • Developed Regions Lead, Developing Economies to Lead Future Growth
  • Competition
  • World Brands
  • Recent Market Activity
2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS
  • Myriad Benefits of Telecom Expense Management Tools to Propel Market Growth
  • Need to Gain Better Visibility over Communication Technology Spending to Boost Market
  • Highly Complex Nature of Telecom Expenses Amplifies Significance of TEM Tools in Cutting Costs
  • TEM Helps Achieve Optimal Value from Telecom Assets
  • Telecom Expense Management Evolves into Technology Expense Management
  • Pandemic-Induced Economic Downturn Provides Thrust to TEM Market
  • Globalization of Businesses & Workforce Decentralization Provide a Solid Foundation for Wider Adoption of TEM Solutions
  • EXHIBIT 3: Global Workforce Population: Percentage Breakdown of Employees by Nature of Work for 2009, 2017, & 2024
  • Rising Deployment of Telecom-based Services across Enterprise Units Enhances Significance of TEM Solutions
  • Rising Adoption of Mobile Communication Devices in Enterprises Drives Adoption of TEM
  • Rapid Proliferation of Smartphones Lends Traction to TEM Market
  • EXHIBIT 4: Global Smartphone Shipments in Million Units: 2010-2021
  • EXHIBIT 5: Smartphone Penetration Rate as Share of Total Population: 2016-2021
  • EXHIBIT 6: Global Mobile Internet Market: Percentage Breakdown of Revenues by Mobile Internet Category (in %) for 2020
  • Evolving Mobile Technologies Support BYOD Implementation in Enterprises, Driving Importance of TEM Solutions
  • Key Factors Encouraging BYOD/COPE/COBO Trend among Enterprises Ranked by Importance Attached by Enterprises
  • Next Generation 5G Network Technology to Transform Enterprise Mobility, Fueling Need for TEM Solutions
  • EXHIBIT 7: Breakdown of Network Latency (in Milliseconds) by Network Type
  • EXHIBIT 8: 5G Smartphone Sales in Million Units: 2019-2022
  • EXHIBIT 9: Global Smartphone Subscription Breakdown by Technology for 2019 and 2025
  • Managed Mobility Services Hold Potential in Enhancing Technology Expense Management
  • EXHIBIT 10: Global Managed Mobility Services Market (in US$ Million) by Geographic Region for 2020 and 2027
  • TEM Software Facilitates Easy Review of Expense Data
  • Preference for Single Platform on the Rise, Local Resources Critical to TEM Vendors
  • Notable Trends Influencing Growth in the Telecom Expense Management Market
  • Technology Trends Impacting TEM Market
  • Innovations Pave the Way for Growth in TEM Market
  • TEM Offers Costs Savings for the Healthcare Sector
  • Small and Medium Businesses (SMBs) to Boost Long-term Growth
4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

UNITED STATES

CANADA

JAPAN

CHINA

EUROPE

FRANCE

GERMANY

ITALY

UNITED KINGDOM

SPAIN

RUSSIA

REST OF EUROPE

ASIA-PACIFIC

AUSTRALIA

INDIA

SOUTH KOREA

REST OF ASIA-PACIFIC

LATIN AMERICA

ARGENTINA

BRAZIL

MEXICO

REST OF LATIN AMERICA

MIDDLE EAST

IRAN

ISRAEL

SAUDI ARABIA

UNITED ARAB EMIRATES

REST OF MIDDLE EAST

AFRICA

IV. COMPETITION
  • Total Companies Profiled: 115

Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Accenture Plc
  • Dimension Data Holdings Plc
  • Econocom
  • Mdsl
  • Tangoe
  • Valicom
  • Vodafone Global Enterprise
Note: Product cover images may vary from those shown
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