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Chatbot Market by Component (Solutions and Services), Usage (Websites and Contact Centers), Technology, Deployment Model, Application (Customer Support and Personal Assistant), Organization Size, Vertical, and Region - Global Forecast to 2024

  • ID: 4858082
  • Report
  • September 2019
  • Region: Global
  • 195 Pages
  • Markets and Markets
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The Global Chatbot Market Size to Grow at a CAGR of 29.7% During the Forecast Period

FEATURED COMPANIES

  • AIVO
  • Botsify
  • Contus
  • Gupshup
  • Kevit
  • Nuance Communications
  • MORE

The chatbot market size is projected to grow from USD 2.6 billion in 2019 to USD 9.4 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. The chatbot market is driven by factors, such as advancement in technology coupled with rising customer demands for self-services and 24*7 customer assistance at lower operational costs. However, lack of awareness about the the outcomes of the use of chatbot technology with various applications to retrict thre growth of the chatbot market..

Services segment to grow at a higher CAGR during the forecast period

The chatbot market by component is segmented into solutions and services. The services segment is expected to grow at a rapid pace during the forecast period. The services considered in the report are managed services and professional services. The growth of this segment can be attributed to the increasing deployment of chatbot software and platforms, which leads to the increasing the demand for pre- and post-deployment services, as these solutions require training due to technical complexities.

Retail and eCommerce vertical to grow at the highest CAGR during the forecast period

The chatbot market by vertical has been segmented into Banking, Financial Services and Insurance (BFSI), media and entertainment, retail and eCommerce, travel and hospitality, telecom, healthcare and life sciences, and others. The retail and eCommerce segment is projected to grow at the highest CAGR during the forecast period, owing to the increasing demand to provide customers with seamless omnichannel experience and turn them into regular customers.

APAC to grow at the highest CAGR during the forecast period

Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period. Factors, such as flexible economic conditions, industrialization- and globalization-motivated policies of the governments, as well as expanding digitalization, would support the growth of the chatbot market in the region.

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the chatbot market.

  • By Company: Tier I: 38%, Tier II: 41%, and Tier III: 21%
  • By Designation: C-Level Executives: 65%, Directors: 20%, and Others: 15%
  • By Region: North America: 45%, APAC: 30%, Europe: 15%, MEA: 5%, and Latin America: 5%

The report includes the study of key players offering chatbot solutions and services. It profiles major vendors in the global chatbot market. Major vendors in the chatbot market are IBM Corporation (US), Nuance Communications (US), Google (US), Amazon Web Services (US), Artificial Solutions (Spain), Inbenta Technologies (US), [24]7.ai (US), Chatfuel (US),Avio (Argentina), Botsify (Pakistan), Passage AI (US), Kore.ai (US), KeyReply (Singapore), SmartBots (US), Contus (India), Yellow Messenger (India), CogniCor (US), Conversica (US), Gupshup (US), Kevit (India), and Yekaliva (India). It further includes an in-depth competitive analysis of key players in the chatbot market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research Coverage

The market study covers the chatbot market across segments. It aims at estimating the market size and the growth potential of this market, across different segments, such as component, deployment mode, organization size, technology, usage, application, vertical, and region. The study further includes an in-depth competitive analysis of key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall chatbot market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and to plan suitable go-to-market strategies. The report further helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • AIVO
  • Botsify
  • Contus
  • Gupshup
  • Kevit
  • Nuance Communications
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Assumptions for the Study
2.6 Limitations of the Study

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Global Chatbot Market
4.2 Market: By Application
4.3 Market: Top 3 Verticals and Regions
4.4 Market, By Region

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Advancement in Technology Coupled With Rising Customer Demand for Self-Services
5.2.1.2 24*7 Customer Assistance at a Lower Operational Cost
5.2.2 Restraints
5.2.2.1 Inability to Recognize Customer Intent and Respond Effectively
5.2.3 Opportunities
5.2.3.1 Initiatives Toward Development of Self-Learning Chatbots to Deliver a More Humanlike Conversational Experience
5.2.3.2 Growing use of Chatbots Among Major Industries
5.2.3.3 Increasing Focus on Customer Engagement Through Various Channels
5.2.4 Challenges
5.2.4.1 Lack of Awareness About the Effect of Chatbot Technology on Various Applications
5.3 Use Cases
5.3.1 Use Case: Scenario 1
5.3.2 Use Case: Scenario 2
5.3.3 Use Case: Scenario 3
5.3.4 Use Case: Scenario 4
5.3.5 Use Case: Scenario 5
5.3.6 Use Case: Scenario 6
5.3.7 Use Case: Scenario 7
5.3.8 Use Case: Scenario 8
5.3.9 Use Case: Scenario 9
5.3.10 Use Case: Scenario 10
5.3.11 Use Case: Scenario 11
5.4 Regulatory Implications
5.4.1 General Data Protection Regulation
5.4.2 Health Insurance Portability and Accountability Act
5.4.3 Payment Card Industry Data Security Standard
5.4.4 Financial Industry Regulatory Authority
5.4.5 Service Organizational Control 2
5.4.6 Markets in Financial Instruments Directive II

6 Chatbot Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Platform
6.2.1.1 Chatbot Platforms Help Understand the Conversational Data of Intelligent Digital Assistants
6.2.2 Software
6.2.2.1 Growth of AI and ML Technologies to Drive the Demand for Chatbot Software
6.3 Services
6.3.1 Managed Services
6.3.1.1 Increasing Need to Monitor and Maintain Tool Operations and Reduce Overhead Costs Driving the Demand for Managed Services
6.3.2 Professional Services
6.3.2.1 Growing use of AI and Analytics for Consulting, Deployment, and Support and Maintenance Services to Increase Adoption of Professional Services

7 Market, By Technology
7.1 Introduction
7.2 Machine Learning and Deep Learning
7.2.1 Need for Automating Communication to Deliver Seamless Personalized Customer Experience
7.3 Natural Language Processing
7.3.1 Natural Language Processing Offers Self-Service Assistance to Provide Efficiency, Flexibility, and Customer Satisfaction
7.4 Automated Speech Recognition
7.4.1 Growing Need to Recognize Human Voice for Effective Handling of Queries

8 Chatbot Market, By Deployment Model
8.1 Introduction
8.2 On-Premises
8.2.1 Data Privacy and Security to Accelerate Adoption of On-Premises Chatbot Solutions
8.3 Cloud
8.3.1 Adoption of Cloud-Based Deployment Model for Chatbot Solutions to Rise in Future

9 Market, By Usage
9.1 Introduction
9.2 Websites
9.2.1 Web-Based Chatbots Help Up-Sell and Cross-Sell Products and Services to Drive Additional Revenue
9.3 Contact Centers
9.3.1 Chatbots Improve Customer Experience and Loyalty, Operational Metrics, and Multiple Interaction Channels in Contact Centers
9.4 Social Media
9.4.1 Integration of Chatbots With Social Media Network Platforms Empowers Organizations to Deliver Faster and Personalized Experience to Clients
9.5 Mobile Platform
9.5.1 Chatbots in Mobile Platform Offer Better User Interface and Experience, 24/7 Assistance, and Interactive Experience in Human Language

10 Market, By Organization Size
10.1 Introduction
10.2 Large Enterprises
10.2.1 Ability to Handle Queries in Multiple Languages to Increase Adoption of Chatbots Among Large Enterprises
10.3 Small and Medium-Sized Enterprises
10.3.1 Capability to Reduce Time Spent in Repetitive Tasks to Accelerate Adoption of Chatbots

11 Chatbot Market, By Application
11.1 Introduction
11.2 Customer Support
11.2.1 Increasing Organizational Focus Toward Rapid Response to Customer Queries to Pave the Way for Chatbot Adoption Among Various Industry Verticals
11.3 Personal Assistant
11.3.1 Personal Assistants to Become Crucial to Support Basic Applications
11.4 Branding and Advertisement
11.4.1 Increasing Need to Create Brand Awareness to Drive Adoption of Chatbot Solutions
11.5 Customer Engagement and Retention
11.5.1 Growing Need to Deliver Personalized Experience Throughout Customer Journey to Drive Adoption of Customer Engagement and Retention Application
11.6 Data Privacy and Compliance
11.6.1 Need for Safeguarding Customer Data to Create Demand for Compliance Tools
11.7 On-Boarding and Employee Engagement
11.7.1 Use of Chatbots to Enhance Efficiency of HR Business Function to Drive Adoption of On-Boarding and Employee Engagement Application
11.8 Others

12 Market, By Vertical
12.1 Introduction
12.2 Banking, Financial Services, and Insurance
12.2.1 Technologies Such as AI and ML to Provide Banking and Financial Industry a Platform for Extended Customer Engagement
12.3 Retail and Ecommerce
12.3.1 Chatbots’ Growing use for Retaining Customers, Collecting Feedback, and Driving Sales to Drive Their Adoption in Retail and Ecommerce Vertical
12.4 Healthcare
12.4.1 Chatbots Enable Medical Professionals to Manage Patient Data and Medication, Help During Emergencies, and Provide First Aid
12.5 Travel and Hospitality
12.5.1 Chatbots Enable Enhanced Guest or Passenger Services in Travel and Hospitality Vertical
12.6 Media and Entertainment
12.6.1 Multiple Industry-Driven Chatbot Initiatives of Governments to Drive Adoption of Chatbot Solutions in Media and Entertainment Vertical
12.7 Telecommunications
12.7.1 AI-Enabled Chatbots Would Help Improve Contact Center Effectiveness and Increase Roi in the Telecommunications Vertical
12.8 Others

13 Market, By Region
13.1 Introduction
13.2 North America
13.2.1 United States
13.2.1.1 Growing Integration of AI- and ML-Based Solutions With Chatbots to Enhance Customer Experience Driving Their Demand in the US
13.2.2 Canada
13.2.2.1 Increase in AI Research Activities and Industry Collaborations to Boost the Adoption of Chatbots in Canada
13.3 Europe
13.3.1 United Kingdom
13.3.1.1 Government Support in Terms of Investments and Initiatives to Fuel the Adoption of Chatbots in the UK
13.3.2 Germany
13.3.2.1 Increasing Adoption of Chatbot Solutions Across Major Verticals to Drive the Market Growth in Germany
13.3.3 France
13.3.3.1 Focus on R&D and Heavy Investments From the Government and Investors to Drive the Growth of Chatbot Market in France
13.3.4 Rest of Europe
13.4 Asia Pacific
13.4.1 China
13.4.1.1 Increasing Investments in the AI Landscape to Drive the Adoption of Chatbot Solutions in China
13.4.2 Japan
13.4.2.1 Rising Intelligent Virtual Agents in the Telecom Vertical to Fuel Adoption of Chatbot Solutions in Japan
13.4.3 India
13.4.3.1 Increase in Investments Among Startups and Push From the Government to Boost the Growth of Market in India
13.4.4 Singapore
13.4.4.1 Growing Deployment By Government as Well as Private Organizations to Boost the Growth of Market in Singapore
13.4.5 Rest of Asia Pacific
13.5 Middle East and Africa
13.5.1 Middle East
13.5.1.1 Government Initiatives and the Growth of AI-Based Startups to Drive the Growth of Chatbot Market in the Middle East
13.5.2 Africa
13.5.2.1 Growing Need to Enhance Customer Service to Drive the Adoption of Chatbots in Africa
13.6 Latin America
13.6.1 Brazil
13.6.1.1 Emerging Startups in Brazil to Drive the Growth of Market
13.6.2 Mexico
13.6.2.1 Growing Demand for AI-Based Technologies to Fuel the Adoption of Chatbot Solutions in Mexico
13.6.3 Rest of Latin America

14 Competitive Landscape
14.1 Introduction
14.2 Competitive Leadership Mapping
14.2.1 Visionary Leaders
14.2.2 Innovators
14.2.3 Dynamic Differentiators
14.2.4 Emerging Companies
14.3 Strength of Product Portfolio
14.4 Business Strategy Excellence

15 Company Profiles
15.1 Introduction
15.2 IBM
15.3 Nuance Communications
15.4 Google
15.5 Aws
15.6 Artificial Solutions
15.7 Inbenta Technologies
15.8 [24]7.AI
15.9 Chatfuel
15.10 AIVO
15.11 Botsify
15.12 Passage AI
15.13 Kore.AI
15.14 KeyReply
15.15 SmartBots.AI
15.16 Contus
15.17 Yellow Messenger
15.18 CogniCor Technologies
15.19 Conversica
15.20 Gupshup
15.21 Kevit
15.22 Yekaliva

16 Appendix
16.1 Industry Excerpts
16.2 Discussion Guide
16.3 Knowledge Store: Subscription Portal
16.4 Available Customizations
16.5 Related Reports
16.6 Author Details

List of Tables
Table 1 United States Dollar Exchange Rate, 2016–2018
Table 2 Factor Analysis
Table 3 Global Chatbot Market Size and Growth Rate, 2017–2024 (USD Million and Y-O-Y %)
Table 4 Market Size, By Component, 2017–2024 (USD Million)
Table 5 Solutions: Market Size, By Type, 2017–2024 (USD Million)
Table 6 Services: Market Size, By Type, 2017–2024 (USD Million)
Table 7 Market Size, By Technology, 2017–2024 (USD Million)
Table 8 Market Size, By Deployment Model, 2017-2024 (Million)
Table 9 On-Premises: Market Size, By Region, 2017-2024 (Million)
Table 10 Cloud: Market Size, By Region, 2017-2024 (Million)
Table 11 Chatbot Market Size, By Usage, 2017–2024 (USD Million)
Table 12 Websites: Market Size, By Region, 2017–2024 (USD Million)
Table 13 Contact Centers: Market Size, By Region, 2017–2024 (USD Million)
Table 14 Social Media: Market Size, By Region, 2017–2024 (USD Million)
Table 15 Mobile Platform: Market Size, By Region, 2017–2024 (USD Million)
Table 16 Market Size, By Organization Size, 2017–2024 (USD Million)
Table 17 Large Enterprises: Chatbot Market Size, By Region, 2017–2024 (USD Million)
Table 18 Small and Medium-Sized Enterprises: Market Size, By Region, 2017–2024 (USD Million)
Table 19 Market Size, By Application, 2017–2024 (USD Million)
Table 20 Customer Support: Market Size, By Region, 2017–2024 (USD Million)
Table 21 Personal Assistant: Market Size, By Region, 2017–2024 (USD Million)
Table 22 Branding and Advertisement: Market Size, By Region, 2017–2024 (USD Million)
Table 23 Customer Engagement and Retention: Market Size, By Region, 2017–2024 (USD Million)
Table 24 Data Privacy and Compliance: Market Size, By Region, 2017–2024 (USD Million)
Table 25 On-Boarding and Employee Engagement: Market Size, By Region, 2017–2024 (USD Million)
Table 26 Other Applications: Market Size, By Region, 2017–2024 (USD Million)
Table 27 Market Size, By Vertical, 2017–2024 (USD Million)
Table 28 Banking, Financial Services, and Insurance: Market Size, By Region, 2017–2024 (USD Million)
Table 29 Retail and Ecommerce: Market Size, By Region, 2017–2024 (USD Million)
Table 30 Healthcare: Chatbot Market Size, By Region, 2017–2024 (USD Million)
Table 31 Travel and Hospitality: Market Size, By Region, 2017–2024 (USD Million)
Table 32 Media and Entertainment: Market Size, By Region, 2017–2024 (USD Million)
Table 33 Communications: Market Size, By Region, 2017–2024 (USD Million)
Table 34 Other Verticals: Market Size, By Region, 2017–2024 (USD Million)
Table 35 Market Size, By Region, 2017–2024 (USD Million)
Table 36 Market Size, By Country, 2017–2024 (USD Million)
Table 37 North America: Chatbot Market Size, By Component, 2017–2024 (USD Million)
Table 38 North America: Market Size, By Solution, 2017–2024 (USD Million)
Table 39 North America: Market Size, By Service, 2017–2024 (USD Million)
Table 40 North America: Market Size, By Technology, 2017–2024 (USD Million)
Table 41 North America: Market Size, By Deployment Model, 2017–2024 (USD Million)
Table 42 North America: Market Size, By Usage, 2017–2024 (USD Million)
Table 43 North America: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 44 North America: Market Size, By Application, 2017–2024 (USD Million)
Table 45 North America: Market Size, By Vertical, 2017–2024 (USD Million)
Table 46 North America: Market Size, By Country, 2017–2024 (USD Million)
Table 47 United States: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 48 United States: Market Size, By Application, 2017–2024 (USD Million)
Table 49 United States: Market Size, By Vertical, 2017–2024 (USD Million)
Table 50 Canada: Chatbot Market Size, By Organization Size, 2017–2024 (USD Million)
Table 51 Canada: Market Size, By Application, 2017–2024 (USD Million)
Table 52 Canada: Market Size, By Vertical, 2017–2024 (USD Million)
Table 53 Europe: Market Size, By Component, 2017–2024 (USD Million)
Table 54 Europe: Market Size, By Solution, 2017–2024 (USD Million)
Table 55 Europe: Market Size, By Service, 2017–2024 (USD Million)
Table 56 Europe: Market Size, By Technology, 2017–2024 (USD Million)
Table 57 Europe : Market Size, By Deployment Model, 2017–2024 (USD Million)
Table 58 Europe: Chatbot Market Size, By Usage, 2017–2024 (USD Million)
Table 59 Europe: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 60 Europe: Market Size, By Application, 2017–2024 (USD Million)
Table 61 Europe: Market Size, By Vertical, 2017–2024 (USD Million)
Table 62 Europe: Market Size, By Country, 2017–2024 (USD Million)
Table 63 United Kingdom: Chatbot Market Size, By Organization Size, 2017–2024 (USD Million)
Table 64 United Kingdom: Market Size, By Application, 2017–2024 (USD Million)
Table 65 United Kingdom: Market Size, By Vertical, 2017–2024 (USD Million)
Table 66 Germany: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 67 Germany: Market Size, By Application, 2017–2024 (USD Million)
Table 68 Germany: Market Size, By Vertical, 2017–2024 (USD Million)
Table 69 France: Chatbot Market Size, By Organization Size, 2017–2024 (USD Million)
Table 70 France: Market Size, By Application, 2017–2024 (USD Million)
Table 71 France: Market Size, By Vertical, 2017–2024 (USD Million)
Table 72 Rest of Europe: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 73 Rest of Europe: Market Size, By Application, 2017–2024 (USD Million)
Table 74 Rest of Europe: Market Size, By Vertical, 2017–2024 (USD Million)
Table 75 Asia Pacific: Chatbot Market Size, By Component, 2017–2024 (USD Million)
Table 76 Asia Pacific: Market Size, By Solution, 2017–2024 (USD Million)
Table 77 Asia Pacific: Market Size, By Service, 2017–2024 (USD Million)
Table 78 Asia Pacific: Market Size, By Technology, 2017–2024 (USD Million)
Table 79 Asia Pacific : Market Size, By Deployment Model, 2017–2024 (USD Million)
Table 80 Asia Pacific: Market Size, By Usage, 2017–2024 (USD Million)
Table 81 Asia Pacific: Chatbot Market Size, By Organization Size, 2017–2024 (USD Million)
Table 82 Asia Pacific: Market Size, By Application, 2017–2024 (USD Million)
Table 83 Asia Pacific: Market Size, By Vertical, 2017–2024 (USD Million)
Table 84 Asia Pacific: Market Size, By Country, 2017–2024 (USD Million)
Table 85 China: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 86 China: Market Size, By Application, 2017–2024 (USD Million)
Table 87 China: Market Size, By Vertical, 2017–2024 (USD Million)
Table 88 Japan: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 89 Japan: Market Size, By Application, 2017–2024 (USD Million)
Table 90 Japan: Chatbot Market Size, By Vertical, 2017–2024 (USD Million)
Table 91 India: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 92 India: Market Size, By Application, 2017–2024 (USD Million)
Table 93 India: Market Size, By Vertical, 2017–2024 (USD Million)
Table 94 Singapore: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 95 Singapore: Market Size, By Application, 2017–2024 (USD Million)
Table 96 Singapore: Market Size, By Vertical, 2017–2024 (USD Million)
Table 97 Rest of Asia Pacific: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 98 Rest of Asia Pacific: Market Size, By Application, 2017–2024 (USD Million)
Table 99 Rest of Asia Pacific: Market Size, By Vertical, 2017–2024 (USD Million)
Table 100 Middle East and Africa: Chatbot Market Size, By Component, 2017–2024 (USD Million)
Table 101 Middle East and Africa: Market Size, By Solution, 2017–2024 (USD Million)
Table 102 Middle East and Africa: Market Size, By Service, 2017–2024 (USD Million)
Table 103 Middle East and Africa: Market Size, By Technology, 2017–2024 (USD Million)
Table 104 Middle East and Africa : Market Size, By Deployment Model, 2017–2024 (USD Million)
Table 105 Middle East and Africa: Market Size, By Usage, 2017–2024 (USD Million)
Table 106 Middle East and Africa: Chatbot Market Size, By Organization Size, 2017–2024 (USD Million)
Table 107 Middle East and Africa: Market Size, By Application, 2017–2024 (USD Million)
Table 108 Middle East and Africa: Market Size, By Vertical, 2017–2024 (USD Million)
Table 109 Middle East and Africa: Market Size, By Country, 2017–2024 (USD Million)
Table 110 Middle East: Chatbot Market Size, By Organization Size, 2017–2024 (USD Million)
Table 111 Middle East: Market Size, By Application, 2017–2024 (USD Million)
Table 112 Middle East: Market Size, By Vertical, 2017–2024 (USD Million)
Table 113 Africa: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 114 Africa: Market Size, By Application, 2017–2024 (USD Million)
Table 115 Africa: Market Size, By Vertical, 2017–2024 (USD Million)
Table 116 Latin America: Chatbot Market Size, By Component, 2017–2024 (USD Million)
Table 117 Latin America: Market Size, By Solution, 2017–2024 (USD Million)
Table 118 Latin America: Market Size, By Service, 2017–2024 (USD Million)
Table 119 Latin America: Market Size, By Technology, 2017–2024 (USD Million)
Table 120 Latin America : Market Size, By Deployment Model, 2017–2024 (USD Million)
Table 121 Latin America : Market Size, By Usage, 2017–2024 (USD Million)
Table 122 Latin America: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 123 Latin America: Market Size, By Application, 2017–2024 (USD Million)
Table 124 Latin America: Market Size, By Vertical, 2017–2024 (USD Million)
Table 125 Latin America: Chatbot Market Size, By Country, 2017–2024 (USD Million)
Table 126 Brazil: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 127 Brazil: Market Size, By Application, 2017–2024 (USD Million)
Table 128 Brazil: Market Size, By Vertical, 2017–2024 (USD Million)
Table 129 Mexico: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 130 Mexico: Chatbot Market Size, By Application, 2017–2024 (USD Million)
Table 131 Mexico: Market Size, By Vertical, 2017–2024 (USD Million)
Table 132 Rest of Latin America: Market Size, By Organization Size, 2017–2024 (USD Million)
Table 133 Rest of Latin America: Market Size, By Application, 2017–2024 (USD Million)
Table 134 Rest of Latin America: Market Size, By Vertical, 2017–2024 (USD Million)

List of Figures
Figure 1 Chatbot Market: Research Design
Figure 2 Market: Top-Down and Bottom-Up Approaches
Figure 3 Solutions Segment to Account for a Larger Market Size in 2019
Figure 4 Software Segment to Account for a Higher Market Share in 2019
Figure 5 Managed Services Segment to Account for a Larger Market Size in 2019
Figure 6 Large Enterprises to Account for a Higher Market Share in 2019
Figure 7 Customer Engagement and Retention Segment to Account for the Largest Market Size in 2019
Figure 8 Banking, Financial Services, and Insurance to Hold the Largest Market Size During the Forecast Period
Figure 9 Asia Pacific to Account for the Highest CAGR During the Forecast Period
Figure 10 Growing Need to Offer 24*7 Enhanced Customer Support Services to Drive the Growth of the Chatbot Market
Figure 11 Personal Assistants to Grow at the Highest Rate During the Forecast Period
Figure 12 BFSI Vertical and North America to Account for the Highest Market Shares in Market in 2019
Figure 13 North America to Hold the Highest Market Share in 2019
Figure 14 Asia Pacific to be the Best Region for Investments During the Forecast Period
Figure 15 Chatbot Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Usage of Artificial Intelligence-Based Chatbots Among Service Organizations
Figure 17 Services Segment to Register a Higher CAGR During the Forecast Period
Figure 18 Software Segment to Grow at a Higher CAGR During the Forecast Period
Figure 19 Managed Services Segment to Register a Higher CAGR During the Forecast Period
Figure 20 Automated Speech Recognition Segment to Register the Highest CAGR During the Forecast Period
Figure 21 Cloud Segment to Grow at a Higher CAGR During the Forecast Period
Figure 22 Social Media Segment to Grow at the Highest CAGR During the Forecast Period
Figure 23 Small and Medium-Sized Enterprises to Witness a Higher Growth Rate During the Forecast Period
Figure 24 Personal Assistant Segment to Grow at the Highest CAGR During the Forecast Period
Figure 25 Retail and Ecommerce Vertical to Grow at the Highest CAGR During the Forecast Period
Figure 26 North America to Account for the Largest Market Size During the Forecast Period
Figure 27 Asia Pacific to Account for the Highest CAGR During the Forecast Period
Figure 28 India to Account for the Highest CAGR During the Forecast Period
Figure 29 North America: Market Snapshot
Figure 30 Personal Assistant Segment to Register the Highest CAGR During the Forecast Period
Figure 31 Personal Assistant Segment to Grow at the Highest CAGR During the Forecast Period in Europe
Figure 32 Asia Pacific: Market Snapshot
Figure 33 Data Privacy and Compliance Segment to Grow at the Highest CAGR During the Forecast Period in Asia Pacific
Figure 34 Personal Assistant Segment to Grow at the Highest CAGR During the Forecast Period in Middle East and Africa
Figure 35 Personal Assistant Segment to Grow at the Highest CAGR During the Forecast Period in Latin America
Figure 36 ChatBot Market (Global) Competitive Leadership Mapping, 2019
Figure 37 IBM: Company Snapshot
Figure 38 IBM: SWOT Analysis
Figure 39 Nuance Communications: Company Snapshot
Figure 40 Nuance Communications: SWOT Analysis
Figure 41 Google: Company Snapshot
Figure 42 Google: SWOT Analysis
Figure 43 AWS: Company Snapshot
Figure 44 AWS: SWOT Analysis
Figure 45 Artificial Solutions: SWOT Analysis:

Note: Product cover images may vary from those shown
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  • [24]7.AI
  • AIVO
  • Artificial Solutions
  • Aws
  • Botsify
  • Chatfuel
  • CogniCor Technologies
  • Contus
  • Conversica
  • Google
  • Gupshup
  • IBM
  • Inbenta Technologies
  • Kevit
  • KeyReply
  • Kore.AI
  • Nuance Communications
  • Passage AI
  • SmartBots.AI
  • Yekaliva
  • Yellow Messenger
Note: Product cover images may vary from those shown
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