Why Should You Attend:
All of us have experienced unwanted emotions at work – either with our coworkers, our boss, or ourselves. While having emotions is normal, it’s what we do with them that can lead to problems – with our relationships, our productivity and our well-being.
Areas Covered in the Webinar:
Identify the people or situations that cause us to “lose it” emotionally
Review the 7 emotional states of change
Learn the components of your emotional system
Review the 7 emotional patterns that cause most of what troubles us
Identify and control YOUR emotional hot buttons
Discuss importance of journaling
Discuss physiological symptoms
Discuss graceful “exit lines” for group specific scenarios
Learn formula for how to confront a difficult person
All of us have experienced unwanted emotions at work – either with our coworkers, our boss, or ourselves. While having emotions is normal, it’s what we do with them that can lead to problems – with our relationships, our productivity and our well-being.
Areas Covered in the Webinar:
Identify the people or situations that cause us to “lose it” emotionally
Review the 7 emotional states of change
Learn the components of your emotional system
Review the 7 emotional patterns that cause most of what troubles us
Identify and control YOUR emotional hot buttons
Discuss importance of journaling
Discuss physiological symptoms
Discuss graceful “exit lines” for group specific scenarios
Learn formula for how to confront a difficult person
Speakers
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in ten countries on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI to name a few. Known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience, she has been the recipient of 27 awards for Sales Achievement & Outstanding Trainer Ratings.Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around) and the co-author of The Power of the Platform, and Executive Etiquette Power.
In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries.
