Why Should You Attend:
Do you have a hard time saying “no” to your staff? Many people in today’s society fear conflict and criticism. Let’s face it: it can be very difficult to assert yourself when dealing with staff that you are friendly with or with whom you have worked with for a long time. Often times, when dealing with conflicts or problems, it is easier to procrastinate or try to sweep things under the rug than to lose face and cause irritation of others. However, it can be crucial to deal with conflict and problems head on.
This webinar will discourse why, as a leader, one of the most important skills to master for your success in leading people effectively (as well as earning cooperation of individuals around you) is the ability to deal with all types of people and situations in a confident, poised, self-assured manner. The program will teach attendees skills to command attention, be respected by others, and to lead your team effectively.
Areas Covered in the Webinar:
What is assertiveness?
What is the difference between assertiveness and aggressiveness?
Assertiveness versus passiveness
Understanding yourself and others
How to manage assertively and with authority with poise, respect, and confidence
How to handle conflicts and problems effectively, with poise and confidence
How to gain support and dependability from your team
How to speak up assertively without being pushy
How to professionally deal with employees or others who question your authority
How to get employees to come to you with solutions instead of problems
How to deal with chronic troublemakers on the job
How to use assertive skills to interact more effectively with people throughout your organization
Do you have a hard time saying “no” to your staff? Many people in today’s society fear conflict and criticism. Let’s face it: it can be very difficult to assert yourself when dealing with staff that you are friendly with or with whom you have worked with for a long time. Often times, when dealing with conflicts or problems, it is easier to procrastinate or try to sweep things under the rug than to lose face and cause irritation of others. However, it can be crucial to deal with conflict and problems head on.
This webinar will discourse why, as a leader, one of the most important skills to master for your success in leading people effectively (as well as earning cooperation of individuals around you) is the ability to deal with all types of people and situations in a confident, poised, self-assured manner. The program will teach attendees skills to command attention, be respected by others, and to lead your team effectively.
Areas Covered in the Webinar:
What is assertiveness?
What is the difference between assertiveness and aggressiveness?
Assertiveness versus passiveness
Understanding yourself and others
How to manage assertively and with authority with poise, respect, and confidence
How to handle conflicts and problems effectively, with poise and confidence
How to gain support and dependability from your team
How to speak up assertively without being pushy
How to professionally deal with employees or others who question your authority
How to get employees to come to you with solutions instead of problems
How to deal with chronic troublemakers on the job
How to use assertive skills to interact more effectively with people throughout your organization
Speakers
Vanessa G. Nelson, SPHR, CLRL is founder and president of award-winning Expert Human Resources (EHR), which she founded in 2009, to help companies maintain compliance, avoid litigation, maximize human capital, and reduce costs. She has over 29 years of business management experience at 2 major corporations in Michigan. She has helped companies reduce costs as well as save hundreds of thousands of dollars.Ms. Nelson received her Master of Science in Administration/Human Resources Management degree from Central Michigan University, and a Bachelor’s in Business Management from Northwood University. She holds the Certified Senior Professional in Human Resources (SPHR) credential from the Human Resources Certification Institute, and Certified Labor Relations Leader (CLRL) from Michigan State University.
