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Effective Techniques to Deal with Difficult Customers: Resolve Complaints and Gain Customer Satisfaction - Webinar

  • ID: 4985603
  • Webinar
  • March 2020
  • Region: Global
  • 60 Minutes
  • NetZealous LLC
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Overview:
Practical and fundamental techniques will be explained and clarified. The core issue is becoming an effective communicator. There is a huge difference between the talented communicator and the effective communicator.

The elements required to be effective are trust, respect, understanding, empathy and resolution. We will explore each of these.

Learning to deal with all sorts of people and in all sorts of difficult situations will be our primary focus. We will go from the broad philosophy and big picture to the very minute techniques you can use today to improve how you deal with people.

There are many ways to implement these behaviors and this webinar will examine the basis of this concept, how to learn the necessary elements and why each is so important.

The most important part is 'understanding.' This is absolutely the foundation of effective communication. We will spend the majority of our time on learning the many facets of how to read people, awareness of self and technics and methods to practice.

When you can master effective communication it allows you to lead, persuade and make people believe in you and your ideas. It is then up to you to practice pure integrity because you will have tremendous power.

Why you should Attend:
The one thing you can not hide is your ability to communicate. It is much more than having a good vocabulary, being able to speak in public or even being a good listener. The effective communicator understands how to read people, realizes that communication is both receiving and broadcasting and is able to adapt to many unique and stressful situations relating to communicating with others.

Politicians are held in low regard by the average person because what they say has very little to do with how they behave or what they accomplish. If you can not be taken at your word, people will regard you as very suspect. There is no way you will be able to effectively lead or manage others. If you doubt this, just look at our elected representatives in Washington, DC.

This webinar will address head-on the most fundamental problem most people have: 'How to effectively communicate.' We will explore the critical elements of the effective communicator. How do you develop these traits and how do you use communication to accomplish great things through other people. You will know exactly how to make every customer and client smile and thank you for being so very helpful.

Areas Covered in the Session:
  • What is Effective Communication?
  • Trust
  • Respect
  • Understanding
  • Empathy
  • Resolution
  • It is an art
  • Personal Agendas
  • Dealing with Difficult Customers and Clients
  • Understanding each Individuals Goals and Fears
  • Learning Specific Techniques to use with others, the Good,Bad and Ugly
Who Will Benefit:
  • CEO
  • President
  • C-Suite Officers
  • Managers
  • Supervisors
  • High potential employees being groomed for advancement
  • Front line employees who interface with customers
Note: Product cover images may vary from those shown
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David's passion is helping executives create a masterpiece personally and professionally. That's why he wrote, "The CEO Code," a Best Seller on AMAZON. That success resulted in Penguin/Alpha Books asking David to write "IDIOT'S GUIDES: Management Skills" released in December 2014.
Note: Product cover images may vary from those shown
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  • CEO
  • President
  • C-Suite Officers
  • Managers
  • Supervisors
  • High potential employees being groomed for advancement
  • Front line employees who interface with customers
Note: Product cover images may vary from those shown
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