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Call Center AI Market Research Report by Component, Deployment, Vertical, Region - Global Forecast to 2027 - Cumulative Impact of COVID-19

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    Report

  • 230 Pages
  • October 2022
  • Region: Global
  • 360iResearch™
  • ID: 4995247
UP TO OFF until Dec 31st 2022
The Global Call Center AI Market size was estimated at USD 1,430.31 million in 2021, USD 1,759.05 million in 2022, and is projected to grow at a CAGR of 23.16% to reach USD 4,991.86 million by 2027.

Market Statistics:

The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2020 are considered as historical years, 2021 as the base year, 2022 as the estimated year, and years from 2023 to 2027 are considered as the forecast period.

Market Segmentation & Coverage:

This research report categorizes the Call Center AI to forecast the revenues and analyze the trends in each of the following sub-markets:
  • Based on Component, the market was studied across Compute Platforms, Services, and Solutions. The Services is further studied across Consulting, Support and Maintenance, and System Integration and Deployment.
  • Based on Deployment, the market was studied across On-Cloud and On-Premises.
  • Based on Vertical, the market was studied across Banking, Financial Services, and Insurance (BFSI), Healthcare, Media & Entertainment, Retail & E-Commerce, Telecom, and Travel & Hospitality.
  • Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. The ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Cumulative Impact of 2022 Russia Ukraine Conflict:

The publisher continuously monitors and update reports on political and economic uncertainty due to the Russian invasion of Ukraine. Negative impacts are significantly foreseen globally, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on the world economy, with especially long-term harsh effects on Russia.This report uncovers the impact of demand & supply, pricing variants, strategic uptake of vendors, and recommendations for Call Center AI market considering the current update on the conflict and its global response.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Call Center AI Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Call Center AI Market, including Artificial Solutions, Avaya, Conversica, Google, Haptik, IBM, Inbenta Technologies, Kore.ai, Microsoft, Nuance Communications, Oracle, Rulai, SAP, and Zendesk.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Call Center AI Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Call Center AI Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Call Center AI Market?
4. What is the competitive strategic window for opportunities in the Global Call Center AI Market?
5. What are the technology trends and regulatory frameworks in the Global Call Center AI Market?
6. What is the market share of the leading vendors in the Global Call Center AI Market?
7. What modes and strategic moves are considered suitable for entering the Global Call Center AI Market?
Frequently Asked Questions about the Global Call Center AI Market

What is the estimated value of the Global Call Center AI Market?

The Global Call Center AI Market was estimated to be valued at $1430.31 Million in 2021.

What is the growth rate of the Global Call Center AI Market?

The growth rate of the Global Call Center AI Market is 23.1%, with an estimated value of $4991.86 Million by 2027.

What is the forecasted size of the Global Call Center AI Market?

The Global Call Center AI Market is estimated to be worth $4991.86 Million by 2027.

Who are the key companies in the Global Call Center AI Market?

Key companies in the Global Call Center AI Market include Artificial Solutions, Avaya, Conversica, Google, Haptik, IBM, Inbenta Technologies, Kore.ai and Nuance Communications.

Table of Contents

FIGURE 1. GLOBAL CALL CENTER AI MARKET: RESEARCH PROCESS
FIGURE 2. GLOBAL CALL CENTER AI MARKET SIZE, 2021 VS 2027
FIGURE 3. GLOBAL CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 4. GLOBAL CALL CENTER AI MARKET SIZE, BY REGION, 2021 VS 2027 (%)
FIGURE 5. GLOBAL CALL CENTER AI MARKET SIZE, BY REGION, 2021 VS 2027 (USD MILLION)
FIGURE 6. GLOBAL CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY REGION, 2027
FIGURE 7. GLOBAL CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (%)
FIGURE 8. GLOBAL CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (USD MILLION)
FIGURE 9. GLOBAL CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2027
FIGURE 10. GLOBAL CALL CENTER AI MARKET DYNAMICS
FIGURE 11. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2021 VS 2027 (%)
FIGURE 12. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2021 VS 2027 (USD MILLION)
FIGURE 13. GLOBAL CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY COMPONENT, 2027
FIGURE 14. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPUTE PLATFORMS, 2018-2027 (USD MILLION)
FIGURE 15. GLOBAL CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2027 (USD MILLION)
FIGURE 16. GLOBAL CALL CENTER AI MARKET SIZE, BY CONSULTING, 2018-2027 (USD MILLION)
FIGURE 17. GLOBAL CALL CENTER AI MARKET SIZE, BY SUPPORT AND MAINTENANCE, 2018-2027 (USD MILLION)
FIGURE 18. GLOBAL CALL CENTER AI MARKET SIZE, BY SYSTEM INTEGRATION AND DEPLOYMENT, 2018-2027 (USD MILLION)
FIGURE 19. GLOBAL CALL CENTER AI MARKET SIZE, BY SOLUTIONS, 2018-2027 (USD MILLION)
FIGURE 20. GLOBAL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2021 VS 2027 (%)
FIGURE 21. GLOBAL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2021 VS 2027 (USD MILLION)
FIGURE 22. GLOBAL CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY DEPLOYMENT, 2027
FIGURE 23. GLOBAL CALL CENTER AI MARKET SIZE, BY ON-CLOUD, 2018-2027 (USD MILLION)
FIGURE 24. GLOBAL CALL CENTER AI MARKET SIZE, BY ON-PREMISES, 2018-2027 (USD MILLION)
FIGURE 25. GLOBAL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2021 VS 2027 (%)
FIGURE 26. GLOBAL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2021 VS 2027 (USD MILLION)
FIGURE 27. GLOBAL CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY VERTICAL, 2027
FIGURE 28. GLOBAL CALL CENTER AI MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI), 2018-2027 (USD MILLION)
FIGURE 29. GLOBAL CALL CENTER AI MARKET SIZE, BY HEALTHCARE, 2018-2027 (USD MILLION)
FIGURE 30. GLOBAL CALL CENTER AI MARKET SIZE, BY MEDIA & ENTERTAINMENT, 2018-2027 (USD MILLION)
FIGURE 31. GLOBAL CALL CENTER AI MARKET SIZE, BY RETAIL & E-COMMERCE, 2018-2027 (USD MILLION)
FIGURE 32. GLOBAL CALL CENTER AI MARKET SIZE, BY TELECOM, 2018-2027 (USD MILLION)
FIGURE 33. GLOBAL CALL CENTER AI MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2027 (USD MILLION)
FIGURE 34. AMERICAS CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 35. AMERICAS CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (%)
FIGURE 36. AMERICAS CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (USD MILLION)
FIGURE 37. AMERICAS CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2027
FIGURE 38. ARGENTINA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 39. BRAZIL CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 40. CANADA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 41. MEXICO CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 42. UNITED STATES CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 43. UNITED STATES CALL CENTER AI MARKET SIZE, BY STATE, 2021 VS 2027 (%)
FIGURE 44. UNITED STATES CALL CENTER AI MARKET SIZE, BY STATE, 2021 VS 2027 (USD MILLION)
FIGURE 45. UNITED STATES CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY STATE, 2027
FIGURE 46. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 47. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (%)
FIGURE 48. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (USD MILLION)
FIGURE 49. ASIA-PACIFIC CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2027
FIGURE 50. AUSTRALIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 51. CHINA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 52. INDIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 53. INDONESIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 54. JAPAN CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 55. MALAYSIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 56. PHILIPPINES CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 57. SINGAPORE CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 58. SOUTH KOREA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 59. TAIWAN CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 60. THAILAND CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 61. VIETNAM CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 62. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 63. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (%)
FIGURE 64. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COUNTRY, 2021 VS 2027 (USD MILLION)
FIGURE 65. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2027
FIGURE 66. DENMARK CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 67. EGYPT CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 68. FINLAND CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 69. FRANCE CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 70. GERMANY CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 71. ISRAEL CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 72. ITALY CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 73. NETHERLANDS CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 74. NIGERIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 75. NORWAY CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 76. POLAND CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 77. QATAR CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 78. RUSSIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 79. SAUDI ARABIA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 80. SOUTH AFRICA CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 81. SPAIN CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 82. SWEDEN CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 83. SWITZERLAND CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 84. TURKEY CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 85. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 86. UNITED KINGDOM CALL CENTER AI MARKET SIZE, 2018-2027 (USD MILLION)
FIGURE 87. GLOBAL CALL CENTER AI MARKET: FPNV POSITIONING MATRIX, 2021
FIGURE 88. GLOBAL CALL CENTER AI MARKET SHARE, BY KEY PLAYER, 2021
FIGURE 89. GLOBAL CALL CENTER AI MARKET COMPETITIVE SCENARIO, BY KEY TYPE, 2021

Companies Mentioned

  • Artificial Solutions
  • Avaya
  • Conversica
  • Google
  • Haptik
  • IBM
  • Inbenta Technologies
  • Kore.ai
  • Microsoft
  • Nuance Communications
  • Oracle
  • Rulai
  • SAP
  • Zendesk

Methodology

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