Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP and ASR), Business Function (Sales and Marketing, and Operations), Mode of Integration, Vertical, and Region

The global conversational AI market size is projected to grow from USD 6.8 billion in 2021 to USD 18.4 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.8% during the forecast period. Various factors such as increasing demand for AI-powered customer services, omnichannel deployment and reduce chatbot deployment cost, and rising demand for AI-based chatbots to stay informed and connected during COVID-19 are expected to drive the growth of Conversational AI market.

The COVID-19 pandemic has impacted trading activities across regions. It has had a moderate impact on all the elements of the technology sector. The hardware business is predicted to be the most impacted in the IT industry. Owing to the slowdown of hardware supply and reduced manufacturing capacity, the IT infrastructure growth has slowed down. Businesses providing solutions and services are also expected to slow down for a short period. However, the adoption of collaborative applications, analytics, security solutions, and AI is set to increase in the remaining part of the year. Verticals such as manufacturing, retail, and energy and utilities have witnessed a moderate slowdown, whereas BFSI, government, and healthcare and life sciences verticals have witnessed a minimal impact.

The Cloud segment to have the larger market size during the forecast period

Conversational AI market is segmented on the basis of deployment mode which includes on-premises and cloud. The cloud segment is expected to account for a larger market share during the forecast period. Using cloud-based applications, SMEs can collect and analyze data easily to improve their customers’ experience. Organizations with more reliance on data security and privacy move toward the on-premises deployment mode to gain more control over their data and its security.

The SMEs segment to hold higher CAGR during the forecast period

On the basis of organization size the Conversational AI market has been segmented into large enterprises and SMEs. The SMEs segment is projected to record a higher CAGR during the forecast period. Verticals focus on adopting technologically advanced solutions and processes at a lower cost would drive the adoption of conversational AI solutions and services among SMEs. The availability of conversational AI technologies such as AI, ML, and deep learning will enable large enterprises to offer employees insights about customers’ buying behavior for a better customer experience.

The web-based segment to have the largest market size during the forecast period

On the basis of mode of integration, the conversational AI market has been segmented into web-based segment,app-based segment and telephonic. The web-based segment is estimated to hold the largest market size during the forecast period. Conversational AI offers round-the-clock customer service as it answers commonly asked customer questions, resolves problems, and provides solutions in real-time. The app-based segment is expected to have the highest CAGR during the forecast period as conversational AI enables brands to detect consumer intents in real-time, build chatbots to fulfill those intents at scale alongside human experts, and deploy these AI-powered engagements across the most popular messaging channels.

Among regions, North America to hold higher CAGR during the forecast period

North America is projected to hold a higher CAGR during the forecast period. In North America, conversational AI solutions and services are highly effective in most organizations and verticals due to the increasing need to handle customer queries and enhance user experience. Europe is gradually advancing toward incorporating conversational AI within its market. APAC is showing a substantial rise in the adoption of conversational AI solutions and services during the forecast period, while Latin America and MEA are slowly picking up conversational AI due to its benefits for various industries to get user insights.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Conversational AI market.

By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
By Designation: C-Level Executives: 50%, D-Level Executives: 30%, and Others: 20%
By Region: APAC:30 %, Europe: 30%, North America: 25%, MEA: 10%, Latin America: 5%

The report includes the study of key players offering the Conversational AI market. The major vendors covered are Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), FIS (US), Artificial Solutions (Spain), Kore.ai (US), Conversica (US), Inbenta (US), Creative Virtual (US), SoundHound (US), Avaamo (US), Haptik (US), Solvvy (US), MindMeld (US), Kasisto (US), Gupshup (US), Senseforth.ai (US), Cognigy (Germany), Rasa (US), Pypestream (US), Rulai (US), AmplifyReach (India), Saarthi.ai (India), Exceed.ai (US), Mindsay (US), and Clinc (US).

Research Coverage

The research study for the Conversational AI market involved extensive secondary sources, directories, and several journals, including the International Journal of Operations & Production Management, and the International Journal of Production Research. Primary sources were industry experts from the core and related industries, preferred Conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Frequently Asked Questions about the Global Conversational AI Market

What is the estimated value of the Global Conversational AI Market?

The Global Conversational AI Market was estimated to be valued at $6.8 Billion in 2021.

What is the growth rate of the Global Conversational AI Market?

The growth rate of the Global Conversational AI Market is 22.0%, with an estimated value of $18.4 Billion by 2026.

What is the forecasted size of the Global Conversational AI Market?

The Global Conversational AI Market is estimated to be worth $18.4 Billion by 2026.

Who are the key companies in the Global Conversational AI Market?

Key companies in the Global Conversational AI Market include AmplifyReach, Artificial Solutions, Avaamo, AWS, Baidu, Clinc, Cognigy, Conversica and Exceed.ai.

Report Attribute	Details
No. of Pages	305
Published	November 2021
Forecast Period	2021 - 2026
Estimated Market Value ( USD ) in 2021	$ 6.8 Billion
Forecasted Market Value ( USD ) by 2026	$ 18.4 Billion
Compound Annual Growth Rate	22.0%
Regions Covered	Global
No. of Companies Mentioned	30

1 Introduction

1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gross Domestic Product Forecasts for Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact - Scenario Assessment
Figure 4 Criteria Impacting Global Economy
Figure 5 Scenarios in Terms of Recovery of Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered for the Study
1.7 Currency Considered
Table 1 United States Dollar Exchange Rate, 2018-2020
1.8 Stakeholders
1.9 Summary of Changes

2 Research Methodology

2.1 Research Data
Figure 6 Conversational AI Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
Table 2 Primary Interviews
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
Figure 7 Data Triangulation
2.3 Market Size Estimation
Figure 8 Conversational AI Market: Top-Down and Bottom-Up Approaches
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
Figure 9 Market Size Estimation Methodology - Approach 1 (Supply-Side): Revenue from Solutions/Services of the Market
Figure 10 Market Size Estimation Methodology- Approach 2, Bottom-Up (Supply-Side): Collective Revenue from All Solutions/ Services of the Market
Figure 11 Market Size Estimation Methodology-Approach 3, Bottom-Up (Supply-Side): Collective Revenue from All Solutions/ Services of the Market
Figure 12 Market Size Estimation Methodology-Approach 4, Bottom-Up (Demand-Side): Share of Conversational AI Through Overall Conversational AI Spending
2.4 Market Forecast
Table 3 Factor Analysis
2.5 Company Evaluation Matrix Methodology
Figure 13 Company Evaluation Matrix: Criteria Weightage
2.6 Startup/SME Evaluation Matrix Methodology
Figure 14 Startup/SME Evaluation Matrix: Criteria Weightage
2.7 Assumptions for the Study
2.8 Limitations of the Study
2.9 Implications of COVID-19 on the Market
Figure 15 Quarterly Impact of COVID-19 During 2020-2021

3 Executive Summary

Table 4 Global Conversational AI Market Size and Growth Rate, 2016-2020 (USD Million, Y-O-Y %)
Table 5 Global Market Size and Growth Rate, 2021-2026 (USD Million, Y-O-Y %)
Figure 16 Market Snapshot, by Component
Figure 17 Market Snapshot, by Service
Figure 18 Market Snapshot, by Deployment Mode
Figure 19 Market Snapshot, by Organization Size
Figure 20 Market Snapshot, by Technology
Figure 21 Market Snapshot, by Business Function
Figure 22 Market Snapshot, by Mode of Integration
Figure 23 Market Snapshot, by Vertical
Figure 24 Market Snapshot, by Region

4 Premium Insights

4.1 Attractive Market Opportunities in the Conversational AI Market
Figure 25 Increasing Demand for AI-Powered Customer Support Services to Drive the Growth of the Market
4.2 Market: Top Three Business Functions
Figure 26 Operations Business Function to Grow at the Highest CAGR During the Forecast Period
4.3 Market: by Region
Figure 27 North America to Hold the Largest Market Share in 2021
4.4 Market in North America, by Mode of Integration and Business Function
Figure 28 Web-Based Mode of Integration and Sales and Marketing Business Function to Account for the Largest Shares in the Market in 2021

5 Market Overview and Industry Trends

5.1 Introduction
5.2 Market Dynamics
Figure 29 Drivers, Restraints, Opportunities, and Challenges: Conversational AI Market
5.2.1 Drivers
5.2.1.1 Increasing Demand for AI-Powered Customer Support Services
5.2.1.2 Omnichannel Deployment and Reduced Chatbot Development Cost
5.2.1.3 Rising Demand for AI-Based Chatbots to Stay Connected and Informed During COVID-19
5.2.1.4 Increasing Focus on Customer Engagement
5.2.2 Restraints
5.2.2.1 Lack of Awareness About Conversational AI Solutions
5.2.2.2 Inability to Recognize Customer Intent and Respond Effectively
5.2.3 Opportunities
5.2.3.1 Integration of Advanced AI Capabilities to Add Value to Existing Conversational AI Offerings
5.2.3.2 Growing Demand for Online Shopping During the Onset of COVID-19
5.2.4 Challenges
5.2.4.1 Lack of Accuracy in Chatbots and Virtual Assistants
5.2.4.2 Maintaining Business Continuity During the COVID-19 Pandemic
5.2.5 Cumulative Growth Analysis
5.3 Conversational AI Market: COVID-19 Impact
Figure 30 Market to Witness Minimal Slowdown in Growth in 2020
5.4 Trends/Disruptions Impacting Buyers/Clients of the Market
Figure 31 Market: Trends/Disruptions Impacting Buyers/Clients
5.5 Case Study Analysis
5.5.1 Banking, Financial Services, and Insurance: Use Cases
5.5.1.1 Use Case 1: The Global Financial Services Firm Implemented Kore.AI Conversational AI Platform to Resolve Customer Queries
5.5.1.2 Use Case 2: Insuretech Adopted Teneo Conversational AI Platform for Better Customer Experience and Services
5.5.1.3 Use Case 3: Mutual of Omaha Modernize Its Legacy Contact Center Technology with the Help of Amazon Lex
5.5.1.4 Use Case 4: Rest Deployed a V-Person™ Virtual Agent on Their Website to Enrich the Customer Experience and Enhance Customer Engagement
5.5.1.5 Use Case 5: Zurich Middle East Enable Faster Query Resolution and Service Request with the Implementation of Haptik's Iva Named Zuri
5.5.2 Retail and Ecommerce: Use Cases
5.5.2.1 Use Case 1: Microsoft Offers Dixons Carphone a Bot Framework Platform for Building Cami to Optimize Their Workloads
5.5.2.2 Use Case 2: Google Supports Dominos to Scale and Accommodate the Number of Intents and Simple Customer Interactions
5.5.2.3 Use Case 3: Tata Cliq Deployed Haptik's Shopping Assistant Cliq Genie to Automate the Customer Interactions and Enhance Personalization
5.5.3 Media and Entertainment: Use Cases
5.5.3.1 Use Case 1: Google Support Ticketmaster by Providing Faster and More Personalized Services for Ticket Buyers
5.5.3.2 Use Case 2: Kindred Deployed Teneo Conversational AI Platform to Simplify Betting Process
5.5.4 Healthcare and Life Sciences: Use Cases
5.5.4.1 Use Case 1: Artificial Solutions Offer Global Med Tech a Enhance Conversational AI Solution to Enable Automation of Resource Intensive and Complex Tasks
5.5.4.2 Use Case 2: Creative Virtual Supported Healthcare Providers During Pandemic to Improve Operational Efficiencies
5.5.5 Automotive: Use Cases
5.5.5.1 Use Case 1: Skoda Deployed Teneo to Deliver a Superior Customer Service Experience, Enhance Customer Journey and Improve Website Conversion Rates
5.5.6 Energy and Utilities: Use Cases
5.5.6.1 Use Case 1: Shell Implemented Teneo Platform from Artificial Solutions to Build Digital Employees to Answer Complex Questions
5.5.6.2 Use Case 2: Engie Implemented to Enhance Communication Between Hr and Other Stakeholders
5.5.7 It and Telecom: Use Cases
5.5.7.1 Use Case 1: Creative Virtual Supports the Telecommunications Company to Enhance User Experience and Handle Multiple Transactions Per Day
5.5.7.2 Use Case 2: Telenor Group Deployed Artificial Solutions Virtual Assistants to Reduce Customer Service Traffic and Overall Costs
5.5.7.3 Use Case 3: Aws Supports Citibot to Quickly Get Answers to City-Related Questions in Real-Time
5.5.7.4 Use Case 4: Starhub Deployed Haptik Conversational AI Solutions to Deliver Prompt Support and Enhance Cx on Messaging Channels
5.5.8 Travel and Hospitality: Use Cases
5.5.8.1 Use Case 1: Aws Offers Redawning a Conversational AI Solution Amazon Lex for Better Customer Experience
5.6 Regulatory Implications
5.6.1 General Data Protection Regulation
5.6.2 Health Insurance Portability and Accountability Act
5.6.3 California Consumer Privacy Act
5.6.4 Children's Online Privacy Protection Act
5.7 Technology Analysis
5.7.1 Natural Language Processing and Conversational AI
5.7.2 Artificial Intelligence and Conversational AI
5.8 Conversational AI Market: Architecture
Figure 32 Conversational AI: High-Level Architecture Overview
5.9 Ecosystem
Figure 33 Market: Ecosystem
5.10 Supply Chain Analysis
Figure 34 Supply Chain Analysis
Table 6 Market: Supply Chain
5.11 Patent Analysis
5.11.1 Methodology
5.11.2 Document Type
Table 7 Patents Filed, 2018-2021
5.11.3 Innovation and Patent Applications
Figure 35 Total Number of Patents Granted in a Year, 2018-2021
5.11.3.1 Top Applicants
Figure 36 Top 10 Companies with the Highest Number of Patent Applications, 2018-2021
5.12 Pricing Model Analysis, 2021
Table 8 Conversational AI Market: Pricing Model Analysis, 2021
5.13 Porter's Five Forces Analysis
Table 9 Impact of Each Force on the Conversational AI
Figure 37 Porter's Five Forces Analysis
5.13.1 Threat of New Entrants
5.13.2 Threat of Substitutes
5.13.3 Bargaining Power of Suppliers
5.13.4 Bargaining Power of Buyers
5.13.5 Intensity of Competitive Rivalry
5.14 Scenario
Table 10 Critical Factors to Impact the Growth of the Market

6 Conversational AI Market, by Component

6.1 Introduction
6.1.1 Components: COVID-19 Impact
Figure 38 Services Segment to Register a Higher CAGR During the Forecast Period
Table 11 Market Size, by Component, 2016-2020 (USD Million)
Table 12 Market Size, by Component, 2021-2026 (USD Million)
6.2 Solutions
6.2.1 to Enhance the Customer Experience, Conversational AI Solutions are Growing at a Rapid Pace Globally
Table 13 Solutions: Market Size, by Region, 2016-2020 (USD Million)
Table 14 Solutions: Market Size, by Region, 2021-2026 (USD Million)
6.3 Services
6.3.1 Technicalities Involved in Implementing Conversational AI Solutions to Boost the Growth of Services Among Verticals
Figure 39 System Integration and Implementation Services Segment to Grow at the Highest CAGR During the Forecast Period
Table 15 Conversational AI Market Size, by Service, 2016-2020 (USD Million)
Table 16 Market Size, by Service, 2021-2026 (USD Million)
Table 17 Services: Market Size, by Region, 2016-2020 (USD Million)
Table 18 Services: Market Size, by Region, 2021-2026 (USD Million)
6.3.2 Training and Consulting Services
Table 19 Training and Consulting Services: Market Size, by Region, 2016-2020 (USD Million)
Table 20 Training and Consulting Services: Market Size, by Region, 2021-2026 (USD Million)
6.3.3 System Integration and Implementation
Table 21 System Integration and Implementation Services: Market Size, by Region, 2016-2020 (USD Million)
Table 22 System Integration and Implementation Services: Market Size, by Region, 2021-2026 (USD Million)
6.3.4 Support and Maintenance
Table 23 Support and Maintenance Services: Market Size, by Region, 2016-2020 (USD Million)
Table 24 Support and Maintenance Services: Market Size, by Region, 2021-2026 (USD Million)

7 Conversational AI Market, by Type

7.1 Introduction
7.1.1 Types: COVID-19 Impact
Figure 40 Intelligent Virtual Assistants Segment to Register a Higher CAGR During the Forecast Period
Table 25 Market Size, by Type, 2016-2020 (USD Million)
Table 26 Market Size, by Type, 2021-2026 (USD Million)
7.2 Intelligent Virtual Assistants
7.2.1 Increasing Demand for Customer Support Services to Pave the Way for the Market Across Different Verticals
Table 27 Intelligent Virtual Assistants: Market Size, by Region, 2016-2020 (USD Million)
Table 28 Intelligent Virtual Assistants: Market Size, by Region, 2021-2026 (USD Million)
7.3 Chatbots
7.3.1 AI-Based Chatbots to Automate Conversations Across Channels to Grow at a Rapid Pace in the Coming Years
Table 29 Chatbots: Market Size, by Region, 2016-2020 (USD Million)
Table 30 Chatbots: Market Size, by Region, 2021-2026 (USD Million)

8 Conversational AI Market, by Deployment Mode

8.1 Introduction
8.1.1 Deployment Modes: COVID-19 Impact
Figure 41 Cloud Segment to Register a Higher CAGR During the Forecast Period
Table 31 Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 32 Market Size, by Deployment Mode, 2021-2026 (USD Million)
8.2 On-Premises
8.2.1 Data-Sensitive Organizations to Adopt the On-Premises Deployment Mode to Deploy Conversational AI Solutions
Table 33 On-Premises: Market Size, by Region, 2016-2020 (USD Million)
Table 34 On-Premises: Market Size, by Region, 2021-2026 (USD Million)
8.3 Cloud
8.3.1 Benefits, Such as Scalability and Ease of Implementation, to Boost the Growth of the Cloud Deployment Mode
Table 35 Cloud: Market Size, by Region, 2016-2020 (USD Million)
Table 36 Cloud: Market Size, by Region, 2021-2026 (USD Million)

9 Conversational AI Market, by Organization Size

9.1 Introduction
9.1.1 Organization Sizes: COVID-19 Impact
Figure 42 Small and Medium-Sized Enterprises Segment to Register a Higher CAGR During the Forecast Period
Table 37 Market Size, by Organization Size, 2016-2020 (USD Million)
Table 38 Market Size, by Organization Size, 2021-2026 (USD Million)
9.2 Large Enterprises
9.2.1 to Optimize Complex Hr Processes, the Adoption of Conversational AI is on the Rise Among Large Enterprises
Table 39 Large Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 40 Large Enterprises: Market Size, by Region, 2021-2026 (USD Million)
9.3 Small and Medium-Sized Enterprises
9.3.1 Adoption of New Technologies to Fix Issues for Enhancing the Business Processes to Boost the Demand for Conversational AI Among Smes
Table 41 Small and Medium-Sized Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 42 Small and Medium-Sized Enterprises: Market Size, by Region, 2021-2026 (USD Million)

10 Conversational AI Market, by Mode of Integration

10.1 Introduction
10.1.1 Modes of Integration: COVID-19 Impact
Figure 43 App-Based Segment to Register the Highest CAGR During the Forecast Period
Table 43 Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 44 Market Size, by Mode of Integration, 2021-2026 (USD Million)
10.2 Web-Based
10.2.1 Growing Need to Provide Product Recommendations to Website Visitors to Drive the Adoption of Conversational AI
Table 45 Web-Based: Market Size, by Region, 2016-2020 (USD Million)
Table 46 Web-Based: Market Size, by Region, 2021-2026 (USD Million)
10.3 App-Based
10.3.1 Proliferation of Smartphones to Boost the Adoption of App-Based Conversational AI Solutions Among Enterprises
Table 47 App-Based: Conversational AI Market Size, by Region, 2016-2020 (USD Million)
Table 48 App-Based: Market Size, by Region, 2021-2026 (USD Million)
10.4 Telephonic
10.4.1 Need to Facilitate Conversations Between Customers and Businesses to Boost the Adoption of Conversational AI Solutions Across the Telephonic Mode of Integration
Table 49 Telephonic: Market Size, by Region, 2016-2020 (USD Million)
Table 50 Telephonic: Market Size, by Region, 2021-2026 (USD Million)

11 Conversational AI Market, by Technology

11.1 Introduction
11.1.1 Technologies: COVID-19 Impact
Figure 44 Machine Learning and Deep Learning Segment to Register the Highest CAGR During the Forecast Period
Table 51 Market Size, by Technology, 2016-2020 (USD Million)
Table 52 Market Size, by Technology, 2021-2026 (USD Million)
11.2 Machine Learning and Deep Learning
11.2.1 Growing Need to Analyze and Understand Users’ Activities and Preferences to Drive the Demand for Conversational AI Solutions Across the Globe
Table 53 Ml and Deep Learning: Market Size, by Region, 2016-2020 (USD Million)
Table 54 Ml and Deep Learning: Market Size, by Region, 2021-2026 (USD Million)
11.3 Natural Language Processing
11.3.1 Nlp Technology to Grow at a Rapid Pace with the Growing Need to Recognize Human Voice by Machines to Handle Queries or Responses Effectively
Table 55 Natural Language Processing: Conversational AI Market Size, by Region, 2016-2020 (USD Million)
Table 56 Natural Language Processing: Market Size, by Region, 2021-2026 (USD Million)
11.4 Automatic Speech Recognition
11.4.1 Rising Need to Handle Customer Services and Resolve Customer Queries Across Large Enterprises to Boost the Demand for Conversation AI
Table 57 Automatic Speech Recognition: Market Size, by Region, 2016-2020 (USD Million)
Table 58 Automatic Speech Recognition: Market Size, by Region, 2021-2026 (USD Million)

12 Conversational AI Market, by Business Function

12.1 Introduction
12.1.1 Business Functions: COVID-19 Impact
Figure 45 Operations Segment to Grow at the Highest CAGR During the Forecast Period
Table 59 Market Size, by Business Function, 2016-2020 (USD Million)
Table 60 Market Size, by Business Function, 2021-2026 (USD Million)
12.2 Sales and Marketing
12.2.1 Growing Need to Effectively Recognize Customer Purchasing Patterns to Boost the Demand for Conversational AI Solutions for Sales and Marketing
Table 61 Sales and Marketing: Market Size, by Region, 2016-2020 (USD Million)
Table 62 Sales and Marketing: Market Size, by Region, 2021-2026 (USD Million)
Table 63 Sales and Marketing: Applications
Table 64 Conversational AI Market Size, by Sales and Marketing Application, 2016-2020 (USD Million)
Table 65 Market Size, by Sales and Marketing Application, 2021-2026 (USD Million)
12.3 Human Resource
12.3.1 Conversational AI for HR Enables Organizations to Automate an Employee's Engagement and Manage Complex Onboarding Processes in Real Time
Table 66 Human Resource: Market Size, by Region, 2016-2020 (USD Million)
Table 67 Human Resource: Market Size, by Region, 2021-2026 (USD Million)
Table 68 Human Resource: Applications
Table 69 Market Size, by Human Resource Application, 2016-2020 (USD Million)
Table 70 Market Size, by Human Resource Application, 2021-2026 (USD Million)
12.4 Finance
12.4.1 Conversational AI Supports Finance Teams to Track Outstanding Invoices and Automate the Follow-Up Process to Ensure That Invoices are Paid and Closed on Time
Table 71 Finance: Conversational AI Market Size, by Region, 2016-2020 (USD Million)
Table 72 Finance: Market Size, by Region, 2021-2026 (USD Million)
Table 73 Finance: Applications
Table 74 Market Size, by Finance Application, 2016-2020 (USD Million)
Table 75 Market Size, by Finance Application, 2021-2026 (USD Million)
12.5 Operations
12.5.1 Conversational AI is Used to Handle Complex Operations and Supply Chain Tasks for Improved Productivity
Table 76 Operations: Market Size, by Region, 2016-2020 (USD Million)
Table 77 Operations: Market Size, by Region, 2021-2026 (USD Million)
Table 78 Operations: Applications
Table 79 Conversational AI Market Size, by Operations Application, 2016-2020 (USD Million)
Table 80 Market Size, by Operations Application, 2021-2026 (USD Million)
12.6 It Service Management
12.6.1 Conversational AI Across Itsm is Used to Streamline It Processes and Resolve Customer Queries at a Faster Rate
Table 81 Itsm: Market Size, by Region, 2016-2020 (USD Million)
Table 82 Itsm: Market Size, by Region, 2021-2026 (USD Million)
Table 83 Itsm: Applications
Table 84 Market Size, by Itsm Application, 2016-2020 (USD Million)
Table 85 Market Size, by Itsm Application, 2021-2026 (USD Million)

13 Conversational AI Market, by Vertical

13.1 Introduction
13.1.1 Verticals: COVID-19 Impact
Figure 46 Healthcare and Life Sciences Vertical to Grow at the Highest CAGR During the Forecast Period
13.1.2 Major Use Cases: by Vertical
Table 86 Market Size, by Vertical, 2016-2020 (USD Million)
Table 87 Market Size, by Vertical, 2021-2026 (USD Million)
13.2 Banking, Financial Services, and Insurance
13.2.1 Conversational AI Solutions Help Financial Institutions Effortlessly Connect with Customers to Provide an Enhanced Customer Experience
Table 88 Banking Financial Services and Insurance: Market Size, by Region, 2016-2020 (USD Million)
Table 89 Banking Financial Services and Insurance: Market Size, by Region, 2021-2026 (USD Million)
13.3 Retail and Ecommerce
13.3.1 Increasing Deployment of Conversational AI Solutions by the Retail and Ecommerce Vertical on Various Channels to Lead to Greater Customer Engagement and Loyalty
Table 90 Retail and Ecommerce: Conversational AI Market Size, by Region, 2016-2020 (USD Million)
Table 91 Retail and Ecommerce: Market Size, by Region, 2021-2026 (USD Million)
13.4 Media and Entertainment
13.4.1 The Rising Demand for Personalized and Enhanced Customer Experience to Increase the Adoption of Conversational AI Solutions Among Media and Entertainment Firms
Table 92 Media and Entertainment: Market Size, by Region, 2016-2020 (USD Million)
Table 93 Media and Entertainment: Market Size, by Region, 2021-2026 (USD Million)
13.5 Healthcare and Life Sciences
13.5.1 The Need to Improve Patient Management, Monitoring, and Enhance Patient Experience to Drive the Adoption of Conversational AI Across the Vertical
Table 94 Healthcare and Life Sciences: Market Size, by Region, 2016-2020 (USD Million)
Table 95 Healthcare and Life Sciences: Conversational AI Market Size, by Region, 2021-2026 (USD Million)
13.6 It and Telecom
13.6.1 The Growing Demand for Effective Contact Centers and Operational Cost Reduction to Give a Boost to the Growth of Conversational AI Across the It and Telecom Vertical
Table 96 It and Telecom: Market Size, by Region, 2016-2020 (USD Million)
Table 97 It and Telecom: Market Size, by Region, 2021-2026 (USD Million)
13.7 Travel and Hospitality
13.7.1 The Rising Need to Automate Booking Processes and Schedule Management to Drive the Growth of Conversational AI in the Travel and Hospitality Industry
Table 98 Travel and Hospitality: Market Size, by Region, 2016-2020 (USD Million)
Table 99 Travel and Hospitality: Market Size, by Region, 2021-2026 (USD Million)
13.8 Automotive
13.8.1 The Growing Need to Inform Customers About In-Car Systems and Schedule a Test Drive Would Boost the Adoption of Conversational AI in the Automotive Vertical
Table 100 Automotive: Conversational AI Market Size, by Region, 2016-2020 (USD Million)
Table 101 Automotive: Market Size, by Region, 2021-2026 (USD Million)
13.9 Other Verticals
Table 102 Other Verticals: Market Size, by Region, 2016-2020 (USD Million)
Table 103 Other Verticals: Market Size, by Region, 2021-2026 (USD Million)

14 Conversational AI Market, by Region

14.1 Introduction
Figure 47 India to Account for the Highest CAGR During the Forecast Period
Figure 48 Asia-Pacific to Witness the Highest CAGR During the Forecast Period
Table 104 Market Size, by Region, 2016-2020 (USD Million)
Table 105 Conversational AI Market Size, by Region, 2021-2026 (USD Million)
14.2 North America
14.2.1 North America: COVID-19 Impact
14.2.2 North America: Regulations
14.2.2.1 Personal Information Protection and Electronic Documents Act (Pipeda
14.2.2.2 Gramm-Leach-Bliley (Glb) Act
14.2.2.3 Health Insurance Portability and Accountability Act (Hipaa) of 1996
14.2.2.4 Health Level Seven (Hl7)
14.2.2.5 Occupational Safety and Health Administration (Osha)
14.2.2.6 Federal Information Security Management Act (Fisma)
14.2.2.7 Federal Information Processing Standards (Fips)
14.2.2.8 California Consumer Privacy Act (Cspa)
Figure 49 North America: Market Snapshot
Table 106 North America: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 107 North America: Market Size, by Component, 2021-2026 (USD Million)
Table 108 North America: Market Size, by Type, 2016-2020 (USD Million)
Table 109 North America: Market Size, by Type, 2021-2026 (USD Million)
Table 110 North America: Market Size, by Service, 2016-2020 (USD Million)
Table 111 North America: Market Size, by Service, 2021-2026 (USD Million)
Table 112 North America: Market Size, by Technology, 2016-2020 (USD Million)
Table 113 North America: Market Size, by Technology, 2021-2026 (USD Million)
Table 114 North America: Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 115 North America: Market Size, by Mode of Integration, 2021-2026 (USD Million)
Table 116 North America: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 117 North America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 118 North America: Conversational AI Market Size, by Organization Size, 2016-2020 (USD Million)
Table 119 North America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 120 North America: Market Size, by Business Function, 2016-2020 (USD Million)
Table 121 North America: Market Size, by Business Function, 2021-2026 (USD Million)
Table 122 North America: Market Size, by Vertical, 2016-2020 (USD Million)
Table 123 North America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 124 North America: Market Size, by Country, 2016-2020 (USD Million)
Table 125 North America: Market Size, by Country, 2021-2026 (USD Million)
14.2.3 United States
14.2.3.1 The Growing Implementation of AI and Ml-Based Solutions for Enhanced Customer Service to Fuel the Demand for Conversational AI in the US
Table 126 United States: Market Size, by Component, 2016-2020 (USD Million)
Table 127 United States: Conversational AI Market Size, by Component, 2021-2026 (USD Million)
14.2.4 Canada
14.2.4.1 The Realization by Companies to Enhance Customer Experience and Handle Complex Business Processes to Drive the Growth of Conversational AI Solutions in Canada
Table 128 Canada: Market Size, by Component, 2016-2020 (USD Million)
Table 129 Canada: Market Size, by Component, 2021-2026 (USD Million)
14.3 Europe
14.3.1 Europe: COVID-19 Impact
14.3.2 Europe: Regulations
14.3.2.1 General Data Protection Regulation (Gdpr)
14.3.2.2 Payment Card Industry Data Security Standard (Pci-Dss)
14.3.2.3 European Committee for Standardization (Cen)
Table 130 Europe: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 131 Europe: Market Size, by Component, 2021-2026 (USD Million)
Table 132 Europe: Market Size, by Type, 2016-2020 (USD Million)
Table 133 Europe: Market Size, by Type, 2021-2026 (USD Million)
Table 134 Europe: Market Size, by Service, 2016-2020 (USD Million)
Table 135 Europe: Market Size, by Service, 2021-2026 (USD Million)
Table 136 Europe: Market Size, by Technology, 2016-2020 (USD Million)
Table 137 Europe: Market Size, by Technology, 2021-2026 (USD Million)
Table 138 Europe: Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 139 Europe: Market Size, by Mode of Integration, 2021-2026 (USD Million)
Table 140 Europe: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 141 Europe: Conversational AI Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 142 Europe: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 143 Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 144 Europe: Market Size, by Business Function, 2016-2020 (USD Million)
Table 145 Europe: Market Size, by Business Function, 2021-2026 (USD Million)
Table 146 Europe: Market Size, by Vertical, 2016-2020 (USD Million)
Table 147 Europe: Market Size, by Vertical, 2021-2026 (USD Million)
Table 148 Europe: Market Size, by Country, 2016-2020 (USD Million)
Table 149 Europe: Market Size, by Country, 2021-2026 (USD Million)
14.3.3 United Kingdom
14.3.3.1 The Heavy Inflow of Capital from Various Investors to Fuel the Adoption of Conversational AI Solutions in the UK
Table 150 United Kingdom: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 151 United Kingdom: Market Size, by Component, 2021-2026 (USD Million)
14.3.4 Germany
14.3.4.1 Rising Government Support and Highly Skilled Labor Force to Drive the Growth of Conversational AI in Germany
Table 152 Germany: Market Size, by Component, 2016-2020 (USD Million)
Table 153 Germany: Market Size, by Component, 2021-2026 (USD Million)
14.3.5 France
14.3.5.1 The Rising Acceptance of Digital Transformation Across Large and Mid-Sized Organizations to Drive the Growth of the Market in France
Table 154 France: Market Size, by Component, 2016-2020 (USD Million)
Table 155 France: Market Size, by Component, 2021-2026 (USD Million)
14.3.6 Rest of Europe
Table 156 Rest of Europe: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 157 Rest of Europe: Market Size, by Component, 2021-2026 (USD Million)
14.4 Asia-Pacific
14.4.1 Asia-Pacific: COVID-19 Impact
14.4.2 Asia-Pacific: Regulations
14.4.2.1 Personal Data Protection Act (Pdpa)
14.4.2.2 Act on the Protection of Personal Information (Appi)
14.4.2.3 International Organization for Standardization (Iso) 27001
Figure 50 Asia-Pacific: Market Snapshot
Table 158 Asia-Pacific: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 159 Asia-Pacific: Market Size, by Component, 2021-2026 (USD Million)
Table 160 Asia-Pacific: Market Size, by Type, 2016-2020 (USD Million)
Table 161 Asia-Pacific: Market Size, by Type, 2021-2026 (USD Million)
Table 162 Asia-Pacific: Market Size, by Service, 2016-2020 (USD Million)
Table 163 Asia-Pacific: Market Size, by Service, 2021-2026 (USD Million)
Table 164 Asia-Pacific: Market Size, by Technology, 2016-2020 (USD Million)
Table 165 Asia-Pacific: Market Size, by Technology, 2021-2026 (USD Million)
Table 166 Asia-Pacific: Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 167 Asia-Pacific: Market Size, by Mode of Integration, 2021-2026 (USD Million)
Table 168 Asia-Pacific: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 169 Asia-Pacific: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 170 Asia-Pacific: Conversational AI Market Size, by Organization Size, 2016-2020 (USD Million)
Table 171 Asia-Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 172 Asia-Pacific: Market Size, by Business Function, 2016-2020 (USD Million)
Table 173 Asia-Pacific: Market Size, by Business Function, 2021-2026 (USD Million)
Table 174 Asia-Pacific: Market Size, by Vertical, 2016-2020 (USD Million)
Table 175 Asia-Pacific: Market Size, by Vertical, 2021-2026 (USD Million)
Table 176 Asia-Pacific: Market Size, by Country, 2016-2020 (USD Million)
Table 177 Asia-Pacific: Market Size, by Country, 2021-2026 (USD Million)
14.4.3 India
14.4.3.1 The Increase in Investments Among Startups and the Growth of AI Technology Among Verticals to Trigger Conversational AI Adoption in India
Table 178 India: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 179 India: Market Size, by Component, 2021-2026 (USD Million)
14.4.4 Japan
14.4.4.1 The Adoption of Advanced Technologies and the Need to Prevent Organizations from Data Breaches to Drive the Adoption of Conversational AI in Japan
Table 180 Japan: Market Size, by Component, 2016-2020 (USD Million)
Table 181 Japan: Market Size, by Component, 2021-2026 (USD Million)
14.4.5 China
14.4.5.1 The Increasing Investments in the AI Landscape to Drive the Adoption of Conversational AI Solutions in China
Table 182 China: Market Size, by Component, 2016-2020 (USD Million)
Table 183 China: Market Size, by Component, 2021-2026 (USD Million)
14.4.6 Rest of Asia-Pacific
Table 184 Rest of Asia-Pacific: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 185 Rest of Asia-Pacific: Market Size, by Component, 2021-2026 (USD Million)
14.5 Middle East and Africa
14.5.1 Middle East and Africa: COVID-19 Impact
14.5.2 Middle East and Africa: Regulations
14.5.2.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017
14.5.2.2 Gdpr Applicability in Ksa
14.5.2.3 Protection of Personal Information Act (Popia)
Table 186 Middle East and Africa: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 187 Middle East and Africa: Market Size, by Component, 2021-2026 (USD Million)
Table 188 Middle East and Africa: Market Size, by Type, 2016-2020 (USD Million)
Table 189 Middle East and Africa: Market Size, by Type, 2021-2026 (USD Million)
Table 190 Middle East and Africa: Market Size, by Service, 2016-2020 (USD Million)
Table 191 Middle East and Africa: Market Size, by Service, 2021-2026 (USD Million)
Table 192 Middle East and Africa: Market Size, by Technology, 2016-2020 (USD Million)
Table 193 Middle East and Africa: Market Size, by Technology, 2021-2026 (USD Million)
Table 194 Middle East and Africa: Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 195 Middle East and Africa: Conversational AI Market Size, by Mode of Integration, 2021-2026 (USD Million)
Table 196 Middle East and Africa: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 197 Middle East and Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 198 Middle East and Africa: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 199 Middle East and Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 200 Middle East and Africa: Market Size, by Business Function, 2016-2020 (USD Million)
Table 201 Middle East and Africa: Market Size, by Business Function, 2021-2026 (USD Million)
Table 202 Middle East and Africa: Market Size, by Vertical, 2016-2020 (USD Million)
Table 203 Middle East and Africa: Market Size, by Vertical, 2021-2026 (USD Million)
Table 204 Middle East and Africa: Market Size, by Region, 2016-2020 (USD Million)
Table 205 Middle East and Africa: Market Size, by Region, 2021-2026 (USD Million)
14.5.3 Israel
14.5.3.1 The Upcoming AI Startups for Enhanced Customer Support Services to Drive the Growth of the Conversational AI Market in Israel
Table 206 Israel: Market Size, by Component, 2016-2020 (USD Million)
Table 207 Israel: Market Size, by Component, 2021-2026 (USD Million)
14.5.4 United Arab Emirates
14.5.4.1 The Need to Resolve Customer Queries in Real Time and Enhance Productivity to Drive the Demand for Conversational AI Solutions in the Region
Table 208 United Arab Emirates: Market Size, by Component, 2016-2020 (USD Million)
Table 209 United Arab Emirates: Market Size, by Component, 2021-2026 (USD Million)
14.5.5 South Africa
14.5.5.1 The Rising Need to Enhance Customer Experience to Drive the Demand for Conversational AI Solutions in South Africa
Table 210 South Africa: Market Size, by Component, 2016-2020 (USD Million)
Table 211 South Africa: Market Size, by Component, 2021-2026 (USD Million)
14.5.6 Rest of Middle East and Africa
Table 212 Rest of Middle East and Africa: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 213 Rest of Middle East and Africa: Market Size, by Component, 2021-2026 (USD Million)
14.6 Latin America
14.6.1 Latin America: COVID-19 Impact
14.6.2 Latin America: Regulations
14.6.2.1 Brazil Data Protection Law
14.6.2.2 Argentina Personal Data Protection Law No. 25.326
14.6.2.3 Federal Law on Protection of Personal Data Held by Individuals
Table 214 Latin America: Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 215 Latin America: Market Size, by Component, 2021-2026 (USD Million)
Table 216 Latin America: Market Size, by Type, 2016-2020 (USD Million)
Table 217 Latin America: Market Size, by Type, 2021-2026 (USD Million)
Table 218 Latin America: Market Size, by Service, 2016-2020 (USD Million)
Table 219 Latin America: Market Size, by Service, 2021-2026 (USD Million)
Table 220 Latin America: Market Size, by Technology, 2016-2020 (USD Million)
Table 221 Latin America: Market Size, by Technology, 2021-2026 (USD Million)
Table 222 Latin America: Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 223 Latin America: Market Size, by Mode of Integration, 2021-2026 (USD Million)
Table 224 Latin America: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 225 Latin America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 226 Latin America: Conversational AI Market Size, by Organization Size, 2016-2020 (USD Million)
Table 227 Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 228 Latin America: Market Size, by Business Function, 2016-2020 (USD Million)
Table 229 Latin America: Market Size, by Business Function, 2021-2026 (USD Million)
Table 230 Latin America: Market Size, by Vertical, 2016-2020 (USD Million)
Table 231 Latin America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 232 Latin America: Market Size, by Country, 2016-2020 (USD Million)
Table 233 Latin America: Market Size, by Country, 2021-2026 (USD Million)
14.6.3 Brazil
14.6.3.1 Emerging Startups in Brazil to Drive the Growth of the Conversational AI Market
Table 234 Brazil: Market Size, by Component, 2016-2020 (USD Million)
Table 235 Brazil: Market Size, by Component, 2021-2026 (USD Million)
14.6.4 Mexico
14.6.4.1 The Growing Demand for AI-Based Technologies to Fuel the Adoption of Conversational AI Solutions in Mexico
Table 236 Mexico: Market Size, by Component, 2016-2020 (USD Million)
Table 237 Mexico: Market Size, by Component, 2021-2026 (USD Million)
14.6.5 Rest of Latin America
Table 238 Rest of Latin America: Market Size, by Component, 2016-2020 (USD Million)
Table 239 Rest of Latin America: Market Size, by Component, 2021-2026 (USD Million)

15 Competitive Landscape

15.1 Overview
15.2 Key Player Strategies
15.3 Revenue Analysis
Figure 51 Revenue Analysis for Key Companies in the Past Five Years
15.4 Market Share Analysis
Figure 52 Market Share Analysis for Key Companies
Table 240 Conversational AI Market: Degree of Competition
15.5 Company Evaluation Quadrant
15.5.1 Stars
15.5.2 Emerging Leaders
15.5.3 Pervasive
15.5.4 Participant
Figure 53 Key Market Players: Company Evaluation Quadrant, 2021
15.6 Competitive Benchmarking
15.6.1 Company Product Footprint
Figure 54 Product Portfolio Analysis of Top Players in the Market
Figure 55 Business Strategy Excellence of Top Players in the Market
Table 241 Company Offering Footprint
Table 242 Company Region Footprint
15.7 Startup/SME Evaluation Quadrant
15.7.1 Progressive Companies
15.7.2 Responsive Companies
15.7.3 Dynamic Companies
15.7.4 Starting Blocks
Figure 56 Startup/SMEs: Conversational AI Market Evaluation Quadrant, 2021
15.8 Startup/SME Competitive Benchmarking
15.8.1 Company Product Footprint
Figure 57 Product Portfolio Analysis of Startup/SME in the Market
Figure 58 Business Strategy Excellence of Startup/SMEs in the Market
Table 243 Startup/SME Company Offering Footprint
Table 244 Startup/SME Company Region Footprint
15.9 Competitive Scenario and Trends
15.9.1 Product Launches
Table 245 Market: Product Launches, January 2020-September 2021
15.9.2 Deals
Table 246 Market: Deals, February 2020- September 2021
15.9.3 Others

16 Company Profiles

16.1 Introduction
16.2 Key Players
(Business and Financial Overview, Solutions Offered, Recent Developments, COVID-19 Development, Analyst's View, Key Strengths/Right to Win, Strategic Choices Made, and Weaknesses and Competitive Threats)*
16.2.1 Google
Table 247 Google: Business and Financial Overview
Figure 59 Google: Company Snapshot
Table 248 Google: Solutions Offered
Table 249 Google: Product Launches and Enhancements
Table 250 Google: Deals
16.2.2 Microsoft
Table 251 Microsoft: Business Overview
Figure 60 Microsoft: Company Snapshot
Table 252 Microsoft: Services Offered
Table 253 Microsoft: Deals
16.2.3 AWS
Table 254 Aws: Business Overview
Figure 61 Aws: Company Snapshot
Table 255 Aws: Services Offered
Table 256 Aws: Product Launches and Enhancements
Table 257 Aws: Deals
16.2.4 IBM
Table 258 Ibm: Business Overview
Figure 62 IBM: Company Snapshot
Table 259 Ibm: Solution Offered
Table 260 Ibm: Deals and Others
16.2.5 Baidu
Table 261 Baidu: Business Overview
Figure 63 Baidu: Company Snapshot
Table 262 Baidu: Solutions Offered
Table 263 Baidu: Deals
16.2.6 Oracle
Table 264 Oracle: Business Overview
Figure 64 Oracle: Company Snapshot
Table 265 Oracle: Solutions Offered
Table 266 Oracle: Solution Enhancements
Table 267 Oracle: Deals
16.2.7 Sap
Table 268 Sap: Business Overview
Figure 65 Sap: Company Snapshot
Table 269 Sap: Solutions Offered
Table 270 Sap: Solution Launches and Enhancements
Table 271 Sap: Deals and Others
16.2.8 FIS
Table 272 FIS: Business Overview
Figure 66 FIS: Company Snapshot
Table 273 FIS: Solutions Offered
Table 274 FIS: Deals
16.2.9 Artificial Solutions
Table 275 Artificial Solutions: Business Overview
Figure 67 Artificial Solutions: Company Snapshot
Table 276 Artificial Solutions: Solutions Offered
Table 277 Artificial Solutions: Services Offered
Table 278 Artificial Solutions: Solution Launches and Enhancements
Table 279 Artificial Solutions: Deals
16.2.10 Kore.ai
Table 280 Kore.ai: Business Overview
Table 281 Kore.ai: Solutions Offered
Table 282 Kore.ai: Services Offered
Table 283 Kore.ai: Solution Launches and Enhancements
Table 284 Kore.ai: Deals
16.2.11 Conversica
16.2.12 Inbenta
16.2.13 Creative Virtual
16.2.14 Soundhound
16.2.15 Avaamo
16.2.16 Haptik
16.2.17 Solvvy
16.2.18 Mindmeld
16.2.19 Kasisto
16.2.20 Gupshup
16.3 SMEs/Start Ups
16.3.1 Senseforth.ai
16.3.2 Cognigy
16.3.3 Rasa
16.3.4 Pypestream
16.3.5 Rulai
16.3.6 Amplifyreach
16.3.7 Saarthi.ai
16.3.8 Exceed.ai
16.3.9 Clinc
16.3.10 Mindsay

*Details on Business and Financial Overview, Solutions Offered, Recent Developments, COVID-19 Development, Analyst's View, Key Strengths/Right to Win, Strategic Choices Made, and Weaknesses and Competitive Threats Might Not be Captured in Case of Unlisted Companies.

17 Adjacent and Related Markets

17.1 Introduction
17.2 Chatbot Market - Global Forecast to 2026
17.2.1 Market Definition
17.2.2 Market Overview
17.2.2.1 Chatbot Market, by Component
Table 285 Chatbot Market Size, by Component, 2015-2019 (USD Million)
Table 286 Chatbot Market Size, by Component, 2020-2026 (USD Million)
17.2.2.2 Chatbot Market, by Service
Table 287 Services: Chatbot Market Size, by Type, 2015-2019 (USD Million)
Table 288 Services: Chatbot Market Size, by Type, 2020-2026 (USD Million)
17.2.2.3 Chatbot Market, by Type
Table 289 Chatbot Market Size, by Type, 2015-2019 (USD Million)
Table 290 Chatbot Market Size, by Type, 2020-2026 (USD Million)
17.2.2.4 Chatbot Market, by Deployment Mode
Table 291 Chatbot Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 292 Chatbot Market Size, by Deployment Mode, 2020-2026 (USD Million)
17.2.2.5 Chatbot Market, by Business Function
Table 293 Chatbot Market Size, by Business Function, 2015-2019 (USD Million)
Table 294 Chatbot Market Size, by Business Function, 2020-2026 (USD Million)
17.2.2.6 Chatbot Market, by Vertical
Table 295 Chatbot Market Size, by Vertical, 2015-2019 (USD Million)
Table 296 Chatbot Market Size, by Vertical, 2020-2026 (USD Million)
17.2.2.7 Chatbot Market, by Region
Table 297 Chatbot Market Size, by Region, 2015-2019 (USD Million)
Table 298 Chatbot Market Size, by Region, 2020-2026 (USD Million)
17.3 Natural Language Processing Market - Global Forecast to 2026
17.3.1 Market Definition
17.3.2 Market Overview
17.3.2.1 Nlp Market, by Component
Table 299 Natural Language Processing Market Size, by Component, 2015-2019 (USD Million)
Table 300 Natural Language Processing Market Size, by Component, 2019-2026 (USD Million)
17.3.2.2 Nlp Market, by Solution
Table 301 Solutions: Natural Language Processing Market Size, by Type, 2015-2019 (USD Million)
Table 302 Solutions: Natural Language Processing Market Size, by Type, 2019-2026 (USD Million)
17.3.2.3 Nlp Market, by Service
Table 303 Services: Natural Language Processing Market Size, by Type, 2015-2019 (USD Million)
Table 304 Services: Natural Language Processing Market Size, by Type, 2019-2026 (USD Million)
17.3.2.4 Nlp Market, by Deployment Mode
Table 305 Natural Language Processing Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 306 Natural Language Processing Market Size, by Deployment Mode, 2019-2026 (USD Million)
17.3.2.5 Nlp Market, by Type
Table 307 Natural Language Processing Market Size, by Type, 2015-2019 (USD Million)
Table 308 Natural Language Processing Market Size, by Type, 2019-2026 (USD Million)
17.3.2.6 Nlp Market, by Vertical
Table 309 Natural Language Processing Market Size, by Vertical, 2015-2019 (USD Million)
Table 310 Natural Language Processing Market Size, by Vertical, 2019-2026 (USD Million)
17.3.2.7 Nlp Market, by Region
Table 311 Natural Language Processing Market Size, by Region, 2015-2019 (USD Million)
Table 312 Natural Language Processing Market Size, by Region, 2019-2026 (USD Million)

18 Appendix