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Customer Communication Management (CCM) - Global Market Trajectory & Analytics

  • ID: 5141052
  • Report
  • April 2021
  • Region: Global
  • 238 pages
  • Global Industry Analysts, Inc
Global Customer Communication Management (CCM) Market to Reach $3.2 Billion by 2027

Amid the COVID-19 crisis, the global market for Customer Communication Management (CCM) estimated at US$1.5 Billion in the year 2020, is projected to reach a revised size of US$3.2 Billion by 2027, growing at a CAGR of 11.3% over the analysis period 2020-2027. Software Suite, one of the segments analyzed in the report, is projected to record a 11.2% CAGR and reach US$1.5 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Managed CCM Services segment is readjusted to a revised 12.5% CAGR for the next 7-year period.



The U.S. Market is Estimated at $448 Million, While China is Forecast to Grow at 10.9% CAGR

The Customer Communication Management (CCM) market in the U.S. is estimated at US$448 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$564.7 Million by the year 2027 trailing a CAGR of 10.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.8% and 9.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.

Other Services Segment to Record 9.4% CAGR

In the global Other Services segment, USA, Canada, Japan, China and Europe will drive the 9.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$216.9 Million in the year 2020 will reach a projected size of US$402.1 Million by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$380 Million by the year 2027.

Select Competitors (Total 46 Featured):
  • Adobe Systems, Inc.
  • Cincom Systems, Inc.
  • Dell EMC
  • Doxee S.p.A.
  • Ecrion Software, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Kofax, Inc.
  • Newgen Software Technologies Limited
  • OpenText Corporation
  • Oracle Corporation
  • Pitney Bowes, Inc.
  • Striata
  • Xerox Corporation
  • Zoho Corporation
Note: Product cover images may vary from those shown
I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS
  • UNITED STATES
  • CANADA
  • JAPAN
  • CHINA
  • EUROPE
  • FRANCE
  • GERMANY
  • ITALY
  • UNITED KINGDOM
  • REST OF EUROPE
  • ASIA-PACIFIC
  • REST OF WORLD
IV. COMPETITION
  • Total Companies Profiled: 46
Note: Product cover images may vary from those shown
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