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Customer Communication Management (CCM) - Global Market Trajectory & Analytics

  • ID: 5141052
  • Report
  • September 2020
  • Region: Global
  • 238 pages
  • Global Industry Analysts, Inc
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Global Customer Communication Management (CCM) Market to Reach $3.2 Billion by 2027

Amid the COVID-19 crisis, the global market for Customer Communication Management (CCM) estimated at US$1.5 Billion in the year 2020, is projected to reach a revised size of US$3.2 Billion by 2027, growing at a CAGR of 11.3% over the analysis period 2020-2027. Software Suite, one of the segments analyzed in the report, is projected to record a 11.2% CAGR and reach US$1.5 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Managed CCM Services segment is readjusted to a revised 12.5% CAGR for the next 7-year period.

The U. S. Market is Estimated at $448 Million, While China is Forecast to Grow at 10.9% CAGR

The Customer Communication Management (CCM) market in the U. S. is estimated at US$448 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$564.7 Million by the year 2027 trailing a CAGR of 10.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.8% and 9.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.

Other Services Segment to Record 9.4% CAGR

In the global Other Services segment, USA, Canada, Japan, China and Europe will drive the 9.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$216.9 Million in the year 2020 will reach a projected size of US$402.1 Million by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$380 Million by the year 2027. We bring years of research experience to this 7th edition of our report. The 238-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others:
  • Adobe Systems, Inc.
  • Cincom Systems, Inc.
  • Dell EMC
  • Doxee S. p. A.
  • Ecrion Software, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Kofax, Inc.
  • Newgen Software Technologies Limited
  • OpenText Corporation
  • Oracle Corporation
  • Pitney Bowes, Inc.
  • Striata
  • Xerox Corporation
  • Zoho Corporation
Note: Product cover images may vary from those shown
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Global Competitor Market Shares
  • Customer Communication Management (CCM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: Customer Communication Management (CCM) Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 2: Customer Communication Management (CCM) Global Retrospective Market Scenario in US$ Thousand by Region/Country: 2012-2019
  • TABLE 3: Customer Communication Management (CCM) Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027
  • TABLE 4: Software Suite (Solution) World Market by Region/Country in US$ Thousand: 2020 to 2027
  • TABLE 5: Software Suite (Solution) Historic Market Analysis by Region/Country in US$ Thousand: 2012 to 2019
  • TABLE 6: Software Suite (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 7: Managed CCM Services (Solution) Potential Growth Markets Worldwide in US$ Thousand: 2020 to 2027
  • TABLE 8: Managed CCM Services (Solution) Historic Market Perspective by Region/Country in US$ Thousand: 2012 to 2019
  • TABLE 9: Managed CCM Services (Solution) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027
  • TABLE 10: Other Services (Solution) Geographic Market Spread Worldwide in US$ Thousand: 2020 to 2027
  • TABLE 11: Other Services (Solution) Region Wise Breakdown of Global Historic Demand in US$ Thousand: 2012 to 2019
  • TABLE 12: Other Services (Solution) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 13: On-premise (Deployment) World Market Estimates and Forecasts by Region/Country in US$ Thousand: 2020 to 2027
  • TABLE 14: On-premise (Deployment) Market Historic Review by Region/Country in US$ Thousand: 2012 to 2019
  • TABLE 15: On-premise (Deployment) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 16: Cloud-based (Deployment) World Market by Region/Country in US$ Thousand: 2020 to 2027
  • TABLE 17: Cloud-based (Deployment) Historic Market Analysis by Region/Country in US$ Thousand: 2012 to 2019
  • TABLE 18: Cloud-based (Deployment) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 19: Healthcare (End-Use) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
  • TABLE 20: Healthcare (End-Use) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2012 to 2019
  • TABLE 21: Healthcare (End-Use) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027
  • TABLE 22: BFSI (End-Use) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
  • TABLE 23: BFSI (End-Use) Historic Sales Analysis in US$ Thousand by Region/Country: 2012-2019
  • TABLE 24: BFSI (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 25: IT and Telecom (End-Use) Worldwide Sales in US$ Thousand by Region/Country: 2020-2027
  • TABLE 26: IT and Telecom (End-Use) Historic Demand Patterns in US$ Thousand by Region/Country: 2012-2019
  • TABLE 27: IT and Telecom (End-Use) Market Share Shift across Key Geographies: 2012 VS 2020 VS 2027
  • TABLE 28: E-commerce and Retail (End-Use) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 29: E-commerce and Retail (End-Use) Retrospective Demand Analysis in US$ Thousand by Region/Country: 2012-2019
  • TABLE 30: E-commerce and Retail (End-Use) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 31: Hospitality and Travel (End-Use) Demand Potential Worldwide in US$ Thousand by Region/Country: 2020-2027
  • TABLE 32: Hospitality and Travel (End-Use) Historic Sales Analysis in US$ Thousand by Region/Country: 2012-2019
  • TABLE 33: Hospitality and Travel (End-Use) Share Breakdown Review by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 34: Government and Utilities (End-Use) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 35: Government and Utilities (End-Use) Global Historic Analysis in US$ Thousand by Region/Country: 2012-2019
  • TABLE 36: Government and Utilities (End-Use) Distribution of Global Sales by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 37: Other End-Uses (End-Use) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
  • TABLE 38: Other End-Uses (End-Use) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2012 to 2019
  • TABLE 39: Other End-Uses (End-Use) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027
III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
  • Market Facts & Figures
  • US Customer Communication Management (CCM) Market Share (in %) by Company: 2019 & 2025
  • Market Analytics
  • TABLE 40: United States Customer Communication Management (CCM) Market Estimates and Projections in US$ Thousand by Solution: 2020 to 2027
  • TABLE 41: Customer Communication Management (CCM) Market in the United States by Solution: A Historic Review in US$ Thousand for 2012-2019
  • TABLE 42: United States Customer Communication Management (CCM) Market Share Breakdown by Solution: 2012 VS 2020 VS 2027
  • TABLE 43: Customer Communication Management (CCM) Market in US$ Thousand in the United States by Deployment: 2020-2027
  • TABLE 44: United States Customer Communication Management (CCM) Market Retrospective Analysis in US$ Thousand by Deployment: 2012-2019
  • TABLE 45: United States Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027
  • TABLE 46: United States Customer Communication Management (CCM) Latent Demand Forecasts in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 47: Customer Communication Management (CCM) Historic Demand Patterns in the United States by End-Use in US$ Thousand for 2012-2019
  • TABLE 48: Customer Communication Management (CCM) Market Share Breakdown in the United States by End-Use: 2012 VS 2020 VS 2027
CANADA
  • TABLE 49: Canadian Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2020 to 2027
  • TABLE 50: Canadian Customer Communication Management (CCM) Historic Market Review by Solution in US$ Thousand: 2012-2019
  • TABLE 51: Customer Communication Management (CCM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2012, 2020, and 2027
  • TABLE 52: Customer Communication Management (CCM) Market Analysis in Canada in US$ Thousand by Deployment: 2020-2027
  • TABLE 53: Customer Communication Management (CCM) Market in Canada: Historic Review in US$ Thousand by Deployment for the Period 2012-2019
  • TABLE 54: Canadian Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027
  • TABLE 55: Canadian Customer Communication Management (CCM) Market Quantitative Demand Analysis in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 56: Customer Communication Management (CCM) Market in Canada: Summarization of Historic Demand Patterns in US$ Thousand by End-Use for 2012-2019
  • TABLE 57: Canadian Customer Communication Management (CCM) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
JAPAN
  • TABLE 58: Japanese Market for Customer Communication Management (CCM): Annual Sales Estimates and Projections in US$ Thousand by Solution for the Period 2020-2027
  • TABLE 59: Customer Communication Management (CCM) Market in Japan: Historic Sales Analysis in US$ Thousand by Solution for the Period 2012-2019
  • TABLE 60: Japanese Customer Communication Management (CCM) Market Share Analysis by Solution: 2012 VS 2020 VS 2027
  • TABLE 61: Japanese Medium & Long-Term Outlook for Customer Communication Management (CCM) Market in US$ Thousand by Deployment: 2020-2027
  • TABLE 62: Customer Communication Management (CCM) Market in Japan in US$ Thousand by Deployment: 2012-2019
  • TABLE 63: Japanese Customer Communication Management (CCM) Market Percentage Share Distribution by Deployment: 2012 VS 2020 VS 2027
  • TABLE 64: Japanese Demand Estimates and Forecasts for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 65: Japanese Customer Communication Management (CCM) Market in US$ Thousand by End-Use: 2012-2019
  • TABLE 66: Customer Communication Management (CCM) Market Share Shift in Japan by End-Use: 2012 VS 2020 VS 2027
CHINA
  • TABLE 67: Chinese Customer Communication Management (CCM) Market Growth Prospects in US$ Thousand by Solution for the Period 2020-2027
  • TABLE 68: Customer Communication Management (CCM) Historic Market Analysis in China in US$ Thousand by Solution: 2012-2019
  • TABLE 69: Chinese Customer Communication Management (CCM) Market by Solution: Percentage Breakdown of Sales for 2012, 2020, and 2027
  • TABLE 70: Customer Communication Management (CCM) Market Estimates and Forecasts in China in US$ Thousand by Deployment: 2020-2027
  • TABLE 71: Chinese Customer Communication Management (CCM) Retrospective Market Scenario in US$ Thousand by Deployment: 2012-2019
  • TABLE 72: Customer Communication Management (CCM) Market in China: Percentage Share Analysis by Deployment for 2012, 2020, and 2027
  • TABLE 73: Chinese Demand for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 74: Customer Communication Management (CCM) Market Review in China in US$ Thousand by End-Use: 2012-2019
  • TABLE 75: Chinese Customer Communication Management (CCM) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
EUROPE
  • Market Facts & Figures
  • European Customer Communication Management (CCM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025
  • Market Analytics
  • TABLE 76: European Customer Communication Management (CCM) Market Demand Scenario in US$ Thousand by Region/Country: 2020-2027
  • TABLE 77: Customer Communication Management (CCM) Market in Europe: A Historic Market Perspective in US$ Thousand by Region/Country for the Period 2012-2019
  • TABLE 78: European Customer Communication Management (CCM) Market Share Shift by Region/Country: 2012 VS 2020 VS 2027
  • TABLE 79: European Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2020-2027
  • TABLE 80: Customer Communication Management (CCM) Market in Europe in US$ Thousand by Solution: A Historic Review for the Period 2012-2019
  • TABLE 81: European Customer Communication Management (CCM) Market Share Breakdown by Solution: 2012 VS 2020 VS 2027
  • TABLE 82: European Customer Communication Management (CCM) Market Assessment in US$ Thousand by Deployment: 2020-2027
  • TABLE 83: European Customer Communication Management (CCM) Historic Market Review in US$ Thousand by Deployment: 2012-2019
  • TABLE 84: Customer Communication Management (CCM) Market in Europe: Percentage Breakdown of Sales by Deployment for 2012, 2020, and 2027
  • TABLE 85: European Customer Communication Management (CCM) Addressable Market Opportunity in US$ Thousand by End-Use: 2020-2027
  • TABLE 86: Customer Communication Management (CCM) Market in Europe: Summarization of Historic Demand in US$ Thousand by End-Use for the Period 2012-2019
  • TABLE 87: European Customer Communication Management (CCM) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
FRANCE
  • TABLE 88: Customer Communication Management (CCM) Market in France by Solution: Estimates and Projections in US$ Thousand for the Period 2020-2027
  • TABLE 89: French Customer Communication Management (CCM) Historic Market Scenario in US$ Thousand by Solution: 2012-2019
  • TABLE 90: French Customer Communication Management (CCM) Market Share Analysis by Solution: 2012 VS 2020 VS 2027
  • TABLE 91: French Customer Communication Management (CCM) Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027
  • TABLE 92: French Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Deployment: 2012-2019
  • TABLE 93: French Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027
  • TABLE 94: Customer Communication Management (CCM) Quantitative Demand Analysis in France in US$ Thousand by End-Use: 2020-2027
  • TABLE 95: French Customer Communication Management (CCM) Historic Market Review in US$ Thousand by End-Use: 2012-2019
  • TABLE 96: French Customer Communication Management (CCM) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
GERMANY
  • TABLE 97: Customer Communication Management (CCM) Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Solution for the Period 2020-2027
  • TABLE 98: German Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Solution: 2012-2019
  • TABLE 99: German Customer Communication Management (CCM) Market Share Breakdown by Solution: 2012 VS 2020 VS 2027
  • TABLE 100: German Customer Communication Management (CCM) Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027
  • TABLE 101: Customer Communication Management (CCM) Market in Germany: A Historic Perspective by Deployment in US$ Thousand for the Period 2012-2019
  • TABLE 102: German Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027
  • TABLE 103: Customer Communication Management (CCM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by End-Use for the Period 2020-2027
  • TABLE 104: German Customer Communication Management (CCM) Market in Retrospect in US$ Thousand by End-Use: 2012-2019
  • TABLE 105: Customer Communication Management (CCM) Market Share Distribution in Germany by End-Use: 2012 VS 2020 VS 2027
ITALY
  • TABLE 106: Italian Customer Communication Management (CCM) Market Growth Prospects in US$ Thousand by Solution for the Period 2020-2027
  • TABLE 107: Customer Communication Management (CCM) Historic Market Analysis in Italy in US$ Thousand by Solution: 2012-2019
  • TABLE 108: Italian Customer Communication Management (CCM) Market by Solution: Percentage Breakdown of Sales for 2012, 2020, and 2027
  • TABLE 109: Customer Communication Management (CCM) Market Estimates and Forecasts in Italy in US$ Thousand by Deployment: 2020-2027
  • TABLE 110: Italian Customer Communication Management (CCM) Retrospective Market Scenario in US$ Thousand by Deployment: 2012-2019
  • TABLE 111: Customer Communication Management (CCM) Market in Italy: Percentage Share Analysis by Deployment for 2012, 2020, and 2027
  • TABLE 112: Italian Demand for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 113: Customer Communication Management (CCM) Market Review in Italy in US$ Thousand by End-Use: 2012-2019
  • TABLE 114: Italian Customer Communication Management (CCM) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
UNITED KINGDOM
  • TABLE 115: United Kingdom Market for Customer Communication Management (CCM): Annual Sales Estimates and Projections in US$ Thousand by Solution for the Period 2020-2027
  • TABLE 116: Customer Communication Management (CCM) Market in the United Kingdom: Historic Sales Analysis in US$ Thousand by Solution for the Period 2012-2019
  • TABLE 117: United Kingdom Customer Communication Management (CCM) Market Share Analysis by Solution: 2012 VS 2020 VS 2027
  • TABLE 118: United Kingdom Medium & Long-Term Outlook for Customer Communication Management (CCM) Market in US$ Thousand by Deployment: 2020-2027
  • TABLE 119: Customer Communication Management (CCM) Market in the United Kingdom in US$ Thousand by Deployment: 2012-2019
  • TABLE 120: United Kingdom Customer Communication Management (CCM) Market Percentage Share Distribution by Deployment: 2012 VS 2020 VS 2027
  • TABLE 121: United Kingdom Demand Estimates and Forecasts for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 122: United Kingdom Customer Communication Management (CCM) Market in US$ Thousand by End-Use: 2012-2019
  • TABLE 123: Customer Communication Management (CCM) Market Share Shift in the United Kingdom by End-Use: 2012 VS 2020 VS 2027
REST OF EUROPE
  • TABLE 124: Rest of Europe Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2020-2027
  • TABLE 125: Customer Communication Management (CCM) Market in Rest of Europe in US$ Thousand by Solution: A Historic Review for the Period 2012-2019
  • TABLE 126: Rest of Europe Customer Communication Management (CCM) Market Share Breakdown by Solution: 2012 VS 2020 VS 2027
  • TABLE 127: Rest of Europe Customer Communication Management (CCM) Market Assessment in US$ Thousand by Deployment: 2020-2027
  • TABLE 128: Rest of Europe Customer Communication Management (CCM) Historic Market Review in US$ Thousand by Deployment: 2012-2019
  • TABLE 129: Customer Communication Management (CCM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2012, 2020, and 2027
  • TABLE 130: Rest of Europe Customer Communication Management (CCM) Addressable Market Opportunity in US$ Thousand by End-Use: 2020-2027
  • TABLE 131: Customer Communication Management (CCM) Market in Rest of Europe: Summarization of Historic Demand in US$ Thousand by End-Use for the Period 2012-2019
  • TABLE 132: Rest of Europe Customer Communication Management (CCM) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
ASIA-PACIFIC
  • TABLE 133: Customer Communication Management (CCM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Thousand for the Period 2020-2027
  • TABLE 134: Asia-Pacific Customer Communication Management (CCM) Historic Market Scenario in US$ Thousand by Solution: 2012-2019
  • TABLE 135: Asia-Pacific Customer Communication Management (CCM) Market Share Analysis by Solution: 2012 VS 2020 VS 2027
  • TABLE 136: Asia-Pacific Customer Communication Management (CCM) Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027
  • TABLE 137: Asia-Pacific Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Deployment: 2012-2019
  • TABLE 138: Asia-Pacific Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Deployment: 2012 VS 2020 VS 2027
  • TABLE 139: Customer Communication Management (CCM) Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by End-Use: 2020-2027
  • TABLE 140: Asia-Pacific Customer Communication Management (CCM) Historic Market Review in US$ Thousand by End-Use: 2012-2019
  • TABLE 141: Asia-Pacific Customer Communication Management (CCM) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
REST OF WORLD
  • TABLE 142: Rest of World Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2020 to 2027
  • TABLE 143: Rest of World Customer Communication Management (CCM) Historic Market Review by Solution in US$ Thousand: 2012-2019
  • TABLE 144: Customer Communication Management (CCM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2012, 2020, and 2027
  • TABLE 145: Customer Communication Management (CCM) Market Analysis in Rest of World in US$ Thousand by Deployment: 2020-2027
  • TABLE 146: Customer Communication Management (CCM) Market in Rest of World: Historic Review in US$ Thousand by Deployment for the Period 2012-2019
  • TABLE 147: Rest of World Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027
  • TABLE 148: Rest of World Customer Communication Management (CCM) Market Quantitative Demand Analysis in US$ Thousand by End-Use: 2020 to 2027
  • TABLE 149: Customer Communication Management (CCM) Market in Rest of World: Summarization of Historic Demand Patterns in US$ Thousand by End-Use for 2012-2019
  • TABLE 150: Rest of World Customer Communication Management (CCM) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
IV. COMPETITION
  • Total Companies Profiled: 46
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