Customer Communication Management (CCM): Global Strategic Business Report

Quick Summary:

The rapidly expanding Customer Communication Management (CCM) sector plays a pivotal role in successful enterprise-level operations. Future-facing businesses need analytical insights to make informed strategic decisions; comprehending the market trends, growth drivers, and opportunities in the global CCM industry is imperative.

Our cutting-edge market research report offers a robust analysis of the CCM industry, which is set to reach a projected value of US$4.6 Billion by 2030, from its current estimate at US$1.9 Billion in 2022. It features a detailed dissection of sector segments, including the Software Suite and Managed CCM Services, offering insights into their projected growth. This report also presents a thorough geographical analysis, highlighting the growth forecast for key economies like the USA, China, Japan, Canada, and Germany. Stay ahead of the curve by acquiring an in-depth understanding of the competitive landscape including important players such as Adobe Systems, Oracle Corporation, and Xerox Corporation. Seize the opportunity to strategically position your business in this high-growth market by leveraging our analytical insights.

Global Customer Communication Management (CCM) Market to Reach $4.6 Billion by 2030

The global market for Customer Communication Management (CCM) estimated at US$1.9 Billion in the year 2022, is projected to reach a revised size of US$4.6 Billion by 2030, growing at a CAGR of 11.4% over the analysis period 2022-2030. Software Suite, one of the segments analyzed in the report, is projected to record 11.3% CAGR and reach US$2.1 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Managed CCM Services segment is readjusted to a revised 12.5% CAGR for the next 8-year period.

The U.S. Market is Estimated at $574.5 Million, While China is Forecast to Grow at 11% CAGR

The Customer Communication Management (CCM) market in the U.S. is estimated at US$574.5 Million in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$793.3 Million by the year 2030 trailing a CAGR of 11% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.8% and 9.7% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.

Select Competitors (Total 46 Featured) -

Adobe Systems, Inc.
Cincom Systems, Inc.
Dell EMC
Doxee S.p.A.
Ecrion Software, Inc.
Hewlett Packard Enterprise Development LP (HPE)
Kofax, Inc.
Newgen Software Technologies Limited
OpenText Corporation
Oracle Corporation
Pitney Bowes, Inc.
Striata
Xerox Corporation
Zoho Corporation

What's New?

Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
Global competitiveness and key competitor percentage market shares
Market presence across multiple geographies - Strong/Active/Niche/Trivial
Online interactive peer-to-peer collaborative bespoke updates
Access to digital archives and the publisher's Research Platform
Complimentary updates for one year

Frequently Asked Questions about the Global Market for Customer Communication Management (CCM)

What is the estimated value of the Global Market for Customer Communication Management (CCM)?

The Global Market for Customer Communication Management (CCM) was estimated to be valued at $1.9 Billion in 2022.

What is the growth rate of the Global Market for Customer Communication Management (CCM)?

The growth rate of the Global Market for Customer Communication Management (CCM) is 11.7%, with an estimated value of $4.6 Billion by 2030.

What is the forecasted size of the Global Market for Customer Communication Management (CCM)?

The Global Market for Customer Communication Management (CCM) is estimated to be worth $4.6 Billion by 2030.

Who are the key companies in the Global Market for Customer Communication Management (CCM)?

Key companies in the Global Market for Customer Communication Management (CCM) include Adobe Systems, Inc., Cincom Systems, Inc., Dell EMC, Doxee S.p.A., Ecrion Software, Inc., Hewlett Packard Enterprise Development LP (HPE), Kofax, Inc., Newgen Software Technologies Limited, OpenText Corporation and Oracle Corporation.

Report Attribute	Details
No. of Pages	196
Published	October 2023
Forecast Period	2022 - 2030
Estimated Market Value ( USD ) in 2022	$ 1.9 Billion
Forecasted Market Value ( USD ) by 2030	$ 4.6 Billion
Compound Annual Growth Rate	11.7%
Regions Covered	Global

I. METHODOLOGYII. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Influencer Market Insights
World Market Trajectories
Customer Communication Management (CCM) - Global Key Competitors Percentage Market Share in 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

Table 1: World Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 2: World Historic Review for Customer Communication Management (CCM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 3: World 16-Year Perspective for Customer Communication Management (CCM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2023 & 2030
Table 4: World Recent Past, Current & Future Analysis for Software Suite by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 5: World Historic Review for Software Suite by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 6: World 16-Year Perspective for Software Suite by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 7: World Recent Past, Current & Future Analysis for Managed CCM Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 8: World Historic Review for Managed CCM Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 9: World 16-Year Perspective for Managed CCM Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 10: World Recent Past, Current & Future Analysis for Other Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 11: World Historic Review for Other Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 12: World 16-Year Perspective for Other Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 13: World Recent Past, Current & Future Analysis for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 14: World Historic Review for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 15: World 16-Year Perspective for On-premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 16: World Recent Past, Current & Future Analysis for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 17: World Historic Review for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 18: World 16-Year Perspective for Cloud-based by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 19: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 20: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 21: World 16-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 22: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 23: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 24: World 16-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 25: World Recent Past, Current & Future Analysis for IT and Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 26: World Historic Review for IT and Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 27: World 16-Year Perspective for IT and Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 28: World Recent Past, Current & Future Analysis for E-commerce and Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 29: World Historic Review for E-commerce and Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 30: World 16-Year Perspective for E-commerce and Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 31: World Recent Past, Current & Future Analysis for Hospitality and Travel by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 32: World Historic Review for Hospitality and Travel by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 33: World 16-Year Perspective for Hospitality and Travel by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 34: World Recent Past, Current & Future Analysis for Government and Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 35: World Historic Review for Government and Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 36: World 16-Year Perspective for Government and Utilities by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 37: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2022 through 2030 and % CAGR
Table 38: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2021 and % CAGR
Table 39: World 16-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
Table 40: World Customer Communication Management (CCM) Market Analysis of Annual Sales in US$ Thousand for Years 2014 through 2030

III. MARKET ANALYSIS

UNITED STATES
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
CANADA
JAPAN
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
CHINA
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
EUROPE
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
FRANCE
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
GERMANY
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
ITALY
UNITED KINGDOM
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
REST OF EUROPE
ASIA-PACIFIC
Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
REST OF WORLD

IV. COMPETITION

Companies Mentioned

A selection of companies mentioned in this report includes:

Adobe Systems, Inc.
Cincom Systems, Inc.
Dell EMC
Doxee S.p.A.
Ecrion Software, Inc.
Hewlett Packard Enterprise Development LP (HPE)
Kofax, Inc.
Newgen Software Technologies Limited
OpenText Corporation
Oracle Corporation
Pitney Bowes, Inc.
Striata
Xerox Corporation
Zoho Corporation

Quick Summary:

Global Customer Communication Management (CCM) Market to Reach $4.6 Billion by 2030

The U.S. Market is Estimated at $574.5 Million, While China is Forecast to Grow at 11% CAGR

Select Competitors (Total 46 Featured) -

What's New?

What is the estimated value of the Global Market for Customer Communication Management (CCM)?

What is the growth rate of the Global Market for Customer Communication Management (CCM)?

What is the forecasted size of the Global Market for Customer Communication Management (CCM)?

Who are the key companies in the Global Market for Customer Communication Management (CCM)?

Table of Contents

Companies Mentioned

Related Topics

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