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Web and Video Conferencing SaaS - Global Market Trajectory & Analytics

  • ID: 5141267
  • Report
  • August 2021
  • Region: Global
  • 445 Pages
  • Global Industry Analysts, Inc

FEATURED COMPANIES

  • Adobe Inc.
  • Blackboard Inc.
  • ConnectWise, LLC.
  • Google LLC
  • Intermedia.net, Inc.
  • LogMeIn

Global Web and Video Conferencing SaaS Market to Reach US$7 Billion by the Year 2026


The video conferencing technology enables individuals located in varied locations in conducting face-to-face conferences without the requirement of traveling to the same place; thereby, saving money, aggravation, and time. The demand and requirement for video conferencing is expanding continuously due to geographically dispersed businesses and remote workforce management. The emergence of new technologies such as IoT, cloud computing, VR, improved video compression, and AI are likely to drive the video conferencing market. The conference experience and video quality for employees and enterprises is improving due to the use of AI-enabled technologies. Video conferencing solutions are witnessing an increased demand and popularity from certain areas that include online education and telemedicine; primarily in developing countries that include India, Brazil, Philippines, and China. Video conferencing solutions are witnessing a further increase in demand owing to an increasing count of online seminars, conferences, and international workshops. The COVID-19 pandemic is rapidly fueling the market for video conferencing; wherein both government agencies and businesses are focusing on video conferencing to connect remotely with workforce, employees, and consumers for avoiding direct contact.

Amid the COVID-19 crisis, the global market for Web and Video Conferencing SaaS estimated at US$3.5 Billion in the year 2020, is projected to reach a revised size of US$7 Billion by 2026, growing at a CAGR of 11.9% over the analysis period. Corporate, one of the segments analyzed in the report, is projected to grow at a 12.9% CAGR to reach US$4.1 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Education segment is readjusted to a revised 10.3% CAGR for the next 7-year period. This segment currently accounts for a 9.7% share of the global Web and Video Conferencing SaaS market. The corporate enterprise sector remains the primary revenue generator for the web & video conferencing market due to increasing number of international companies and globalization of supply chains, which require long-distance visual communication for enhanced productivity.

The U.S. Market is Estimated at $1.4 Billion in 2021, While Asia-Pacific is Forecast to Reach $2.4 Billion by 2026


The Web and Video Conferencing SaaS market in the U.S. is estimated at US$1.4 Billion in the year 2021. The country currently accounts for a 33.49% share in the global market. Asia-Pacific is forecast to reach an estimated market size of US$2.4 Billion in the year 2026 trailing a CAGR of 12.9% through the analysis period. Among the other noteworthy geographic markets are Canada and Europe, each forecast to grow at 10.3% and 10.5 respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 11% CAGR while Rest of European market (as defined in the study) will reach US$1.2 Billion by the end of the analysis period. Growth in the North America region is fueled by implementation of web & video conferencing solutions to replace or upgrade traditional systems and adoption of new technologies such as AI and IoT. Countries in the region are investing heavily in AI and 5G for reinforcing network connectivity systems, creating a dynamic environment for innovations that is likely to drive the web & video conferencing market. With several major companies from developed markets such as the US and Europe having their offshore production, development, and processing facilities in low-cost Asian destinations such as China, India, Korea, Vietnam among other countries, the demand for web & video conferencing systems in the region continues to rise.

Healthcare Segment to Reach $373.2 Million by 2026


Video conferencing is finding increasing acceptance among medical professionals to treat patients while practicing social distancing during COVID-19. The technology is likely to also gain considerably from growing focus on telemedicine. Video conferencing is anticipated to be widely used by healthcare professionals to offer consultations and conducting uninterrupted sessions over video to support patents in remote areas. In the global Healthcare segment, USA, Canada and Europe will drive the 9.1% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$136.9 Million in the year 2020 will reach a projected size of US$259.3 Million by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$114.7 Million by the year 2026.

Select Competitors (Total 331 Featured) -

  • Zoom Video Communications, Inc.
  • Blue Jeans Network, Inc.
  • Cisco Systems, Inc.
  • GoToMeeting
  • Skype
  • Microsoft Teams
  • Fuze Inc.
  • Adobe Inc.
  • Amazon Web Services, Inc.
  • Avaya Inc.
  • Blackboard Inc.
  • ConnectWise, LLC.
  • FreeConferenceCall.com
  • Google LLC
  • Highfive
  • Intermedia.net, Inc.
  • Join.me
  • Lifesize
  • LogMeIn
  • Onstream Live
  • Premiere Global Services, Inc.
  • TeamViewer
  • UberConference
  • Whereby
  • Zoho Meeting
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe Inc.
  • Blackboard Inc.
  • ConnectWise, LLC.
  • Google LLC
  • Intermedia.net, Inc.
  • LogMeIn
I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Impact of COVID-19 Pandemic and Looming Global Recession: 2020 Marked as a Year of Disruption & Transformation
  • Exhibit 1: World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022
  • COVID-19 Pandemic Positively Impacts Video Conferencing Market
  • While Zoom Rode COVID-19 Strom in Spectacular Manner, the Mania Appears to Recede with Stiff Competition & Vaccination Programs
  • Exhibit 2: How Fast the World is Vaccinated Will Determine How Soon the Pandemic Will End: Global Number of Annual COVID-19 Vaccine Doses (In Million) for Years 2020 through 2025 by Geographic Region/Country
  • Is Zoom Inching towards Market Saturation?
  • Video Conferencing Players Heat up Competition with Innovative Features
  • Video Conferencing to Remain a Necessity & Undergo Makeover in Post-Pandemic World
  • Risk of Next Waves of COVID-19 Infections Looms Large Leading to Further Adoption of Web & Video Conferencing
  • Web & Video Conferencing SaaS: Industry Overview
  • Global Market Prospects & Outlook
  • Web & Video Conferencing SaaS Appears Poised to Remain Popular Trend in 2021
  • Key Factors Restraining the Market
  • Developed Regions Enjoy Dominant Market Position
  • Exhibit 3: Top Three Competitors Rule the Conferencing App Market in the US - Market Share for 2020E
  • Exhibit 4: UK Conferencing App Market - Market Share of Leading Competitors for 2020E
  • Exhibit 5: Leading Competitors in German Conferencing App Market - Market Share for 2020E
  • Developing Countries: Uncovering True Potential
  • Market Dynamics: Will the Market Sustain Momentum in the Long Term?
  • Hybrid Conferencing: Better Network and Video Quality Peps the Idea
  • The Rise of Hybrid Video Conferencing Culture
  • Competitive Landscape
  • Raft of Lucrative Opportunities for Web & Video Conferencing Providers amidst COVID-19 Pandemic
  • Video Conferencing-as-a-Service (VCaaS) Platforms Leading from the Front
  • Exhibit 6: Largest Revenue Generators in Web & Video Conferencing Market Place in US$ Million - Skype, LogMeIn, Zoom, CISCO Webex, TeamViewer, Arkadin, Fuze and BlueJeans
  • Acquisition Targets: 'Buy & Build' Strategy Lead Big Companies to Fish for Small Ones
  • Zoom Takes Over Five9 to Strength Position in Enterprise Customer Segment of Video Conferencing Market
  • Zoom Earns Sterling Reputation amidst COVID-19 Pandemic: Witnesses Unprecedented Surge in Market Value
  • Exhibit 7: Zoom Market Capitalization (in $ Million)
  • Exhibit 8: Zoom Total Revenues vs Net Revenues (in $ Million)
  • Exhibit 9: Zoom Monthly Active Users in Millions
  • Exhibit 10: Zoom Daily Meeting Participants in Millions
  • Taking Cue from Zoom's Soaring Popularity, Tech and Telecom Giants Ramp up New Video Chat Offerings
  • Apple Announces Acquisition of VR Startup Spaces
  • Dialpad Takes Over Highfive to Reinforce Position in Video Conferencing Market
  • Alianza Acquires CounterPath to Deliver Comprehensive Cloud Communication Portfolio
  • Video Conferencing Players Embark on Ambitious Moves to Tap Opportunities
  • App Talk: Free-of-Cost Web & Video Conferencing Services Flood the Market
  • Global Competitor Market Shares
  • Exhibit 11: Globally Dominant Players Market Share Scenario for Web and Video Conferencing SaaS Market (2020E) - Zoom, GoToWebinar, Cisco Webex, ON24, Adobe Connect, Livestorm and Others
  • Pandemic Accelerates the Event Planning Industry's Transition towards Virtual Platforms
  • Exhibit 12: Select Major Events and Direct Losses (in US$ Million) due to Cancelations
  • Events Virtualization: Post COVID-19 Migration of Important Conferences to Virtual Events
  • Web & Video Conferencing Finds Niche among Event Management Companies
  • VR/AR Technologies Enjoy Heavy Windfalls amidst COVID-19-Led Disruptions
  • LinkedIn Events and LinkedIn Live: Companies Launch Virtual Event Platforms to Support Brands amidst COVID-19 Crisis
  • Live Entertainment Players Resort to Virtual Platforms to Save Business
  • Exhibit 13: COVID-19 Effect on Global Event Activities: Estimated Percentage Change in Event Revenues for 1H 2020 over 1H 2019
  • Exhibit 14: COVID-19 Effect on Global and USA Concerts: Estimated Percentage Change in Concerts by Events, Fans and Tickets for 1H 2020 over 1H 2019
  • TV Companies Withhold Rights Payments to Major Sports Events due to Cancellation of Competitions
  • Eventbrite Engineers Self-Service Platform Experience to Reinvigorate Business Activity Post COVID-19 Impact
  • Exhibit 15: Top Event Management Software by Usage Percentage (2021) - Eventbrite, SignUpGenius, RunSignUp, Cvent, Event Espresso, Active Network, and Others
  • Investors Eye Online Event Management and Booking Platforms to Tap Opportunity
  • Brief Profiles of 24 Key Event Management Companies Worldwide - Cvent, Dmg Events, Eventbrite, Live Nation Entertainment, LogRhythm, Streamlinevents...
  • Changing Deal-Making Dynamics Nurture Web & Video Conferencing Trend
  • Soaring Revenues for Video Conferencing Players and Expansion Plans Bring Respite to Subdued M&A Market during COVID-19
  • Exhibit 16: COVID-19 Effect on Global M&A Activity: Estimated Percentage Change in M&A Activity by Deal Value for 1H 2020 over 1H 2019
  • Deal-Making through Video Conferencing
  • Exhibit 17: M&A Activity in the USA: Publicly Filed Agreements Allowing Digital Signature for Years 2010 to 2020E
  • Exhibit 18: M&A Activity in the USA: Publicly Filed Agreements Excluding Pandemics from Scope of 'Material Advance Effects" Provisions for Years 2010 to 2020E
  • The Outbreak Leads to Spike in Web & Video Conferencing Trend: Noteworthy Industry Activities
  • Other Industry Activities in the Web & Video Conferencing Space
  • Web & Video Conferencing - A Conceptual Overview and Classification
  • Web Vs. Video Conferencing: Similarities and Differences
  • Overview of Infrastructure Systems and Equipment Used
2. FOCUS ON 23 SELECT PLAYERS - ZOOM, BLUEJEANS, CISCO, GOTOMEETING, SKYPE, MICROSOFT TEAMS, FUZE...
  • Exhibit 19: Percentage Mix of 727 Web & Video Conferencing Companies by Country - USA, Canada, France, Germany, Italy, UK, Japan, China and Rest of World (2020E)
  • 847 DOMINANT, ACTIVE & NICHE BRANDS and 588 COMPANIES IN THE GLOBAL MIX
  • Exhibit 20: Percentage Mix of Web & Video Conferencing Brands by Country of Origin - USA, Canada, France, Germany, Italy, UK, Japan, China and Rest of World (2020E)
3. MARKET TRENDS & DRIVERS
  • Web & Video Conferencing Industry: Key Trends in Nutshell
  • High Demand & User Expectations Make Things Interesting at Video Conferencing Level
  • Web & Video Conferencing: Integral Part of Enterprise Communication Mix
  • Prominent Factors Influencing Market Expansion
  • Web Conferencing Emerges as an Apt Alternative to Business Travel
  • Rise of Mobile Workforce & Deskless Workers Triggers New Wave of Growth
  • SMB Sector Intensifies Adoption Curve
  • Video Conferencing Systems: March towards Home Office
  • Cloud Services: Double Edged Sword for Web & Videoconferencing Systems Market
  • Major End-Use Markets for Web & Video Conferencing SaaS Market: A Review
  • Exhibit 21: Global Web & Video Conferencing SaaS Market by End-Use Sector (2020E): Percentage Breakdown of Revenues for Corporate, Education, Healthcare, Professional Conferences and Social & Non-Commercial
  • Corporate Sector Remains Primary End-User
  • Replicating the Real-Life Conferences, Web Conferencing Finds Itself at the Center of Marketing and Business Communication Platforms
  • Workforce Decentralization: Cornerstone for Present & Future Growth
  • Robust Opportunities Identified in IT Industry
  • Banking & Finance Companies Emerge as Major Consumers
  • Healthcare Industry Taps into Video Conferencing
  • Growing Remote Collaboration Needs to Spur Demand in Healthcare Sector
  • Exhibit 22: Healthcare Market: Trend in Healthcare Video Minutes Consumption (Feb-Apr 2020)
  • Exhibit 23: Healthcare Market: COVID-19 Induced Increasing Trend in Healthcare Peak Video Traffic (Feb-Apr 2020)
  • Location Agnostic Interactive and Synchronous Learning Accelerates the Shift Towards Web Conferencing in Education Sector
  • Professional Conferences: Niche End-Use Segment
  • Loss in Social Vigor due to Social Distancing Stimulates Demand for Conferencing Need in Social & Non-Commercial Vertical
  • Unique Features & Myriad Benefits Instigate Broad-based Adoption of Video Conferencing Systems
  • Ensuring Business Continuity
  • Enhancing Productivity through Team Collaboration & Faster Decision Making
  • Hiring through Video Conferencing
  • Improving Internet Network Capabilities Aid Wider Adoption of Web & Video Conferencing Systems
  • Exhibit 24: Breakdown of Internet Users (in %) by Region: 2020
  • Exhibit 25: Internet Penetration Rate (%) in Select Countries: 2020
  • Exhibit 26: Fixed Broadband Speed (in mbps) in Select Countries: 2020
  • Mobile Video Conferencing Endpoints Set the Stage for Progressive Growth
  • Capability Matrix for Video Conferencing Endpoints
  • Opportunity Indicators
  • Exhibit 27: Global Market for Smartphones in Billions: 2016-2021E
  • Exhibit 28: Smartphone Penetration Rate as Share of Total Population: 2016-2021E
  • Exhibit 29: Share of Mobile Phones of the Total Internet Time: 2014-2022F
  • Exhibit 30: Percentage of Time Spent on Mobile Apps by Category for 2020
  • Exhibit 31: Global Mobile Internet Market (2020): Percentage Share Breakdown of Revenues by Data Service Category
  • 5G to Emerge as Game Changer for Mobile Video Conferencing
  • Exhibit 32: 5G Smartphone Sales in Million Units: 2019-2022F
  • Exhibit 33: Global Smartphone Subscription Breakdown by Technology: 2019 and 2025
  • HD Technology Comes to the Fore to Redefine Video Conferencing Landscape
  • HD Technology Helps Sustain Demand for Room Systems
  • Exhibit 34: Global Room-based Video Conferencing Systems Market (2020): Percentage Share Breakdown of Revenue by Segment
  • Product Innovations & Technology Advances Widen Addressable Market
  • Integration with Disruptive Technologies
  • A Look at Key Technology Focus Areas
  • COVID-19 Presents Plush Opportunities for Collaboration Tools and Digitalization
  • Resolving Prevailing Challenges & Issues: Critical for Future Success of Video Conferencing Market
  • Security Concerns
  • COVID-19 Scenario Unearths Security Vulnerabilities with Web & Video Conferencing Apps
  • Security Gaps with Popular Videoconferencing Options
  • Exhibit 35: Threat to Security and Privacy-Increase in Cyberattacks and Hacking amidst COVID-19 Pandemic
  • Web & Videoconferencing Software Ranked by Security Protection
  • Web & Videoconferencing Software Ranked by Privacy Protection
  • Issues Related to Utilization & Interoperability
  • Focus on UC Threatens Standalone Video Conferencing Systems
  • Pricing & Return on Investment (ROI)
  • Bandwidth Availability
4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

UNITED STATES
  • Web & Video Conferencing Usage Zooms Ahead with the Onset of COVID-19 Pandemic; Market Finds Support in Rising Broadband Speeds
  • Exhibit 36: Broadband Download Speed (in mbps) in the USA by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021
  • Exhibit 37: US Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Expanding Outreach from Just Being an Enterprise Enabler
  • Corporate Event Cancellations: Shifting Attention to Video Conferencing
  • Robust Gains for Vendors
  • Security Features Gain Prominence as Video Conferencing Usage Rise
  • Key Challenges and Long Term Growth Deterrents
  • 12 Dominant Players and 40 Leading Brands in the Fray
  • 333 Active & Niche Companies & 442 Brands
  • Market Analytics
CANADA
  • 40 Canadian Companies and 70 Dominant, Active & Niche Brands in the Mix
  • Market Analytics
EUROPE
  • Market Overview and Growth Drivers
  • Exhibit 38: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Key European Regions - Germany, France, UK, and Italy
  • Exhibit 39: Internet Penetration Rate (%) in Europe by Select Countries - Germany, France, UK and Italy
  • Market Analytics
FRANCE
  • 45 French Players in the Mix; 58 Active Brands
  • Market Analytics
GERMANY
  • 59 Competing German Players and 84 Active & Niche Brands
  • Market Analytics
ITALY
  • 17 Brands and 12 Companies Operating in Italy
  • Market Analytics
UNITED KINGDOM
  • 50 UK Companies and 69 Active & Niche Brands in the Fray
  • Market Analytics
REST OF EUROPE
  • Market Overview and Growth Drivers
  • Exhibit 40: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Key Rest of Europe Regions - Spain, Russia, Switzerland, Sweden, Denmark, Netherlands, Turkey, Romania and Austria
  • Exhibit 41: Internet Penetration Rate (%) in Rest of Europe by Select Countries - Spain, Russia, Switzerland, Sweden, Denmark, Netherlands, Turkey, Romania, and Austria
  • 11 Competing Companies and 18 Brands in Rest of Europe
  • Market Analytics
ASIA-PACIFIC
  • Market Overview and Growth Drivers
  • Exhibit 42: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Key Asia-Pacific Regions - Japan, China, Australia, India, Singapore and South Korea
  • Exhibit 43: Internet Penetration Rate (%) in Asia-Pacific by Select Countries - Japan, China, Australia, India, Singapore and South Korea
  • Market Analytics
JAPAN
  • Pandemic Sends Japan`s Workers Online, Catapulting the Web Conferencing Business
  • 22 Brands and 11 Active & Niche Companies Operating in Japan
  • Market Analytics
CHINA
  • Market Overview and Growth Drivers
  • Exhibit 44: Chinese Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Chinese Market Booming with Increase in Demand for Remote Work
  • 11 Dominant & Active Companies and 23 Brands Operating in China
  • Market Analytics
AUSTRALIA
  • Market Overview and Growth Drivers
  • Exhibit 45: Australian Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Market Analytics
INDIA
  • Market Overview
  • Exhibit 46: Indian Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Unleashing the Potential of Digital Intervention
  • Unprecedented Wave of Work-from-Home Leads to Explosive Growth of Web & Video Conferencing during COVID-19
  • Security and Privacy Concerns Boost Development of Zoom Alternatives in India
  • Reliance JioMeet: An Innovative Native Video Conferencing Platform
  • Soniks Consulting Develops WebKonf Meetings Online Video Conferencing Platform
  • Select Conferencing Providers and Startups Vie for Zoom's Enormous Share
  • Market Analytics
SINGAPORE

SOUTH KOREA
  • Market Overview and Growth Drivers
  • Exhibit 47: South Korean Demographics (2021E): Percentage Breakdown of Population by Age Group
  • 4 Competing Active & Niche Brands in South Korea
  • Market Analytics
REST OF ASIA-PACIFIC
  • Market Overview and Growth Drivers
  • Exhibit 48: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Rest of Asia-Pacific Regions - Hong Kong, Thailand, Taiwan, New Zealand, Bangladesh, Pakistan, Indonesia, Malaysia and Philippines
  • Exhibit 49: Internet Penetration Rate (%) in Rest of Asia-Pacific by Select Countries - Hong Kong, Taiwan, New Zealand, Bangladesh, Indonesia, Philippines, Pakistan, Malaysia and Thailand
  • Market Analytics
LATIN AMERICA
  • Market Overview and Growth Drivers
  • Exhibit 50: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Key Latin American Regions - Argentina, Brazil, Mexico and Chile
  • Exhibit 51: Internet Penetration Rate (%) in Latin America by Select Countries - Argentina, Brazil, Mexico and Chile
  • Exhibit 52: Latin American Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Market Analytics
MIDDLE EAST
  • Market Overview and Growth Drivers
  • Exhibit 53: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Key Middle East Regions - Saudi Arabia, UAE, Israel and Iran
  • Exhibit 54: Internet Penetration Rate (%) in Middle East by Select Countries - Saudi Arabia, UAE, Israel and Iran
  • Exhibit 55: Middle East Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Market Analytics
AFRICA
  • Market Overview and Growth Drivers
  • Exhibit 56: Broadband Download Speed (in mbps) by Fixed and Mobile for 2020 (Jan, Mar, May) and 2021 in Key African Regions - South Africa, Nigeria and Egypt
  • Exhibit 57: Internet Penetration Rate (%) in Africa by Select Countries (2021E) - South Africa, Nigeria and Egypt
  • Exhibit 58: African Demographics (2021E): Percentage Breakdown of Population by Age Group
  • Kenya: Adversity Thrives Ingenuity
  • Rapid Upsurge in Custom Built Conference Solutions
  • South Africa
  • Market Analytics
IV. COMPETITION
  • Total Companies Profiled: 331
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Zoom Video Communications, Inc.
  • Blue Jeans Network, Inc.
  • Cisco Systems, Inc.
  • GoToMeeting
  • Skype
  • Microsoft Teams
  • Fuze Inc.
  • Adobe Inc.
  • Amazon Web Services, Inc.
  • Avaya Inc.
  • Blackboard Inc.
  • ConnectWise, LLC.
  • FreeConferenceCall.com
  • Google LLC
  • Highfive
  • Intermedia.net, Inc.
  • Join.me
  • Lifesize
  • LogMeIn
  • Onstream Live
  • Premiere Global Services, Inc.
  • TeamViewer
  • UberConference
  • Whereby
  • Zoho Meeting
Note: Product cover images may vary from those shown
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