Global CRM Outsourcing Market 2021-2025

The publisher has been monitoring the CRM outsourcing market and it is poised to grow by $ 21.29 bn during 2021-2025, progressing at a CAGR of 5.19% during the forecast period. The report on the CRM outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing need for large-scale client management and the need to focus on core competencies and improve efficiency.

The CRM outsourcing market analysis includes the end-user segment and geographic landscape.

The CRM outsourcing market is segmented as below:

By End-user

BFSI
Telecom and IT
Retail
Healthcare
Others

By Geographical Landscape

North America
Europe
APAC
South America
MEA

This study identifies the increased use of neo-sourcing as one of the prime reasons driving the CRM outsourcing market growth during the next few years.

The report on CRM outsourcing market covers the following areas:

CRM outsourcing market sizing
CRM outsourcing market forecast
CRM outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CRM outsourcing market vendors that include Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp. Also, the CRM outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Executive Summary

Market overview

Market Landscape

Market ecosystem
Value chain analysis

Market Sizing

Market definition
Market segment analysis
Market size 2020
Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

Five forces summary
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market condition

Market Segmentation by End-user

Market segments
Comparison by End-user
BFSI - Market size and forecast 2020-2025
Telecom and IT - Market size and forecast 2020-2025
Retail - Market size and forecast 2020-2025
Healthcare - Market size and forecast 2020-2025
Others - Market size and forecast 2020-2025
Market opportunity by End-user

Customer landscape

Geographic Landscape

Geographic segmentation
Geographic comparison
North America - Market size and forecast 2020-2025
Europe - Market size and forecast 2020-2025
APAC - Market size and forecast 2020-2025
South America - Market size and forecast 2020-2025
MEA - Market size and forecast 2020-2025
Key leading countries
Market opportunity By Geographical Landscape
Market drivers
Market challenges
Market trends

Vendor Landscape

Overview
Vendor landscape
Landscape disruption

Vendor Analysis

Vendors covered
Market positioning of vendors
Accenture Plc
Atos SE
Capgemini SE
Cognizant Technology Solutions Corp.
Concentrix Corp.
Dell Technologies Inc.
ExlService Holdings Inc.
HCL Technologies Ltd.
Infosys Ltd.
International Business Machines Corp.

Appendix

Scope of the report
Currency conversion rates for US$
Research methodology
List of abbreviations

Exhibits

Key Finding 1
Key Finding 2
Key Finding 3
Key Finding 5
Key Finding 6
Key Finding 7
Key Finding 8
Parent market
Market characteristics
Offerings of vendors included in the market definition
Market segments
Global - Market size and forecast 2020 - 2025 ($ million)
Global market: Year-over-year growth 2020 - 2025 (%)
Five forces analysis 2020 & 2025
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market condition - Five forces 2020
End-user - Market share 2020-2025 (%)
Comparison by End-user
BFSI - Market size and forecast 2020-2025 ($ million)
BFSI - Year-over-year growth 2020-2025 (%)
Telecom and IT - Market size and forecast 2020-2025 ($ million)
Telecom and IT - Year-over-year growth 2020-2025 (%)
Retail - Market size and forecast 2020-2025 ($ million)
Retail - Year-over-year growth 2020-2025 (%)
Healthcare - Market size and forecast 2020-2025 ($ million)
Healthcare - Year-over-year growth 2020-2025 (%)
Others - Market size and forecast 2020-2025 ($ million)
Others - Year-over-year growth 2020-2025 (%)
Market opportunity by End-user
Customer landscape
Market share By Geographical Landscape 2020-2025 (%)
Geographic comparison
North America - Market size and forecast 2020-2025 ($ million)
North America - Year-over-year growth 2020-2025 (%)
Europe - Market size and forecast 2020-2025 ($ million)
Europe - Year-over-year growth 2020-2025 (%)
APAC - Market size and forecast 2020-2025 ($ million)
APAC - Year-over-year growth 2020-2025 (%)
South America - Market size and forecast 2020-2025 ($ million)
South America - Year-over-year growth 2020-2025 (%)
MEA - Market size and forecast 2020-2025 ($ million)
MEA - Year-over-year growth 2020-2025 (%)
Key leading countries
Market opportunity By Geographical Landscape ($ million)
Impact of drivers and challenges
Vendor landscape
Landscape disruption
Industry risks
Vendors covered
Market positioning of vendors
Accenture Plc - Overview
Accenture Plc - Business segments
Accenture Plc - Key offerings
Accenture Plc - Key customers
Accenture Plc - Segment focus
Atos SE - Overview
Atos SE - Business segments
Atos SE - Key offerings
Atos SE - Key customers
Atos SE - Segment focus
Capgemini SE - Overview
Capgemini SE - Business segments
Capgemini SE - Key offerings
Capgemini SE - Key customers
Capgemini SE - Segment focus
Cognizant Technology Solutions Corp. - Overview
Cognizant Technology Solutions Corp. - Business segments
Cognizant Technology Solutions Corp. - Key offerings
Cognizant Technology Solutions Corp. - Key customers
Cognizant Technology Solutions Corp. - Segment focus
Concentrix Corp. - Overview
Concentrix Corp. - Product and service
Concentrix Corp. - Key offerings
Concentrix Corp. - Key customers
Concentrix Corp. - Segment focus
Dell Technologies Inc. - Overview
Dell Technologies Inc. - Business segments
Dell Technologies Inc. - Key offerings
Dell Technologies Inc. - Key customers
Dell Technologies Inc. - Segment focus
ExlService Holdings Inc. - Overview
ExlService Holdings Inc. - Business segments
ExlService Holdings Inc. - Key offerings
ExlService Holdings Inc. - Key customers
ExlService Holdings Inc. - Segment focus
HCL Technologies Ltd. - Overview
HCL Technologies Ltd. - Business segments
HCL Technologies Ltd. - Key offerings
HCL Technologies Ltd. - Key customers
HCL Technologies Ltd. - Segment focus
Infosys Ltd. - Overview
Infosys Ltd. - Business segments
Infosys Ltd. - Key offerings
Infosys Ltd. - Key customers
Infosys Ltd. - Segment focus
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Key customers
International Business Machines Corp. - Segment focus
Currency conversion rates for US$
Research Methodology
Validation techniques employed for market sizing
Information sources
List of abbreviations

Executive Summary

The publisher recognizes the following companies as the key players in the global CRM outsourcing market: Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp.

Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is increased use of neo-sourcing.`

According to the report, one of the major drivers for this market is the increasing need for large-scale client management.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.