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Global CRM Outsourcing Market 2021-2025

  • ID: 5229923
  • Report
  • September 2021
  • Region: Global
  • 120 Pages
  • TechNavio
1h Free Analyst Time
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

FEATURED COMPANIES

  • Accenture Plc
  • Atos SE
  • Capgemini SE
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

The publisher has been monitoring the CRM outsourcing market and it is poised to grow by $ 21.29 bn during 2021-2025, progressing at a CAGR of 5.19% during the forecast period. The report on the CRM outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing need for large-scale client management and the need to focus on core competencies and improve efficiency.

The CRM outsourcing market analysis includes the end-user segment and geographic landscape.

The CRM outsourcing market is segmented as below:


By End-user

  • BFSI
  • Telecom and IT
  • Retail
  • Healthcare
  • Others

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the increased use of neo-sourcing as one of the prime reasons driving the CRM outsourcing market growth during the next few years.

The report on CRM outsourcing market covers the following areas:

  • CRM outsourcing market sizing
  • CRM outsourcing market forecast
  • CRM outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CRM outsourcing market vendors that include Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp. Also, the CRM outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture Plc
  • Atos SE
  • Capgemini SE
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.

Executive Summary

  • Market overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • BFSI - Market size and forecast 2020-2025
  • Telecom and IT - Market size and forecast 2020-2025
  • Retail - Market size and forecast 2020-2025
  • Healthcare - Market size and forecast 2020-2025
  • Others - Market size and forecast 2020-2025
  • Market opportunity by End-user

Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity By Geographical Landscape
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Atos SE
  • Capgemini SE
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibits

  • Key Finding 1
  • Key Finding 2
  • Key Finding 3
  • Key Finding 5
  • Key Finding 6
  • Key Finding 7
  • Key Finding 8
  • Parent market
  • Market characteristics
  • Offerings of vendors included in the market definition
  • Market segments
  • Global - Market size and forecast 2020 - 2025 ($ million)
  • Global market: Year-over-year growth 2020 - 2025 (%)
  • Five forces analysis 2020 & 2025
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition - Five forces 2020
  • End-user - Market share 2020-2025 (%)
  • Comparison by End-user
  • BFSI - Market size and forecast 2020-2025 ($ million)
  • BFSI - Year-over-year growth 2020-2025 (%)
  • Telecom and IT - Market size and forecast 2020-2025 ($ million)
  • Telecom and IT - Year-over-year growth 2020-2025 (%)
  • Retail - Market size and forecast 2020-2025 ($ million)
  • Retail - Year-over-year growth 2020-2025 (%)
  • Healthcare - Market size and forecast 2020-2025 ($ million)
  • Healthcare - Year-over-year growth 2020-2025 (%)
  • Others - Market size and forecast 2020-2025 ($ million)
  • Others - Year-over-year growth 2020-2025 (%)
  • Market opportunity by End-user
  • Customer landscape
  • Market share By Geographical Landscape 2020-2025 (%)
  • Geographic comparison
  • North America - Market size and forecast 2020-2025 ($ million)
  • North America - Year-over-year growth 2020-2025 (%)
  • Europe - Market size and forecast 2020-2025 ($ million)
  • Europe - Year-over-year growth 2020-2025 (%)
  • APAC - Market size and forecast 2020-2025 ($ million)
  • APAC - Year-over-year growth 2020-2025 (%)
  • South America - Market size and forecast 2020-2025 ($ million)
  • South America - Year-over-year growth 2020-2025 (%)
  • MEA - Market size and forecast 2020-2025 ($ million)
  • MEA - Year-over-year growth 2020-2025 (%)
  • Key leading countries
  • Market opportunity By Geographical Landscape ($ million)
  • Impact of drivers and challenges
  • Vendor landscape
  • Landscape disruption
  • Industry risks
  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc - Overview
  • Accenture Plc - Business segments
  • Accenture Plc - Key offerings
  • Accenture Plc - Key customers
  • Accenture Plc - Segment focus
  • Atos SE - Overview
  • Atos SE - Business segments
  • Atos SE - Key offerings
  • Atos SE - Key customers
  • Atos SE - Segment focus
  • Capgemini SE - Overview
  • Capgemini SE - Business segments
  • Capgemini SE - Key offerings
  • Capgemini SE - Key customers
  • Capgemini SE - Segment focus
  • Cognizant Technology Solutions Corp. - Overview
  • Cognizant Technology Solutions Corp. - Business segments
  • Cognizant Technology Solutions Corp. - Key offerings
  • Cognizant Technology Solutions Corp. - Key customers
  • Cognizant Technology Solutions Corp. - Segment focus
  • Concentrix Corp. - Overview
  • Concentrix Corp. - Product and service
  • Concentrix Corp. - Key offerings
  • Concentrix Corp. - Key customers
  • Concentrix Corp. - Segment focus
  • Dell Technologies Inc. - Overview
  • Dell Technologies Inc. - Business segments
  • Dell Technologies Inc. - Key offerings
  • Dell Technologies Inc. - Key customers
  • Dell Technologies Inc. - Segment focus
  • ExlService Holdings Inc. - Overview
  • ExlService Holdings Inc. - Business segments
  • ExlService Holdings Inc. - Key offerings
  • ExlService Holdings Inc. - Key customers
  • ExlService Holdings Inc. - Segment focus
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Key customers
  • HCL Technologies Ltd. - Segment focus
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Key customers
  • Infosys Ltd. - Segment focus
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Key customers
  • International Business Machines Corp. - Segment focus
  • Currency conversion rates for US$
  • Research Methodology
  • Validation techniques employed for market sizing
  • Information sources
  • List of abbreviations
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture Plc
  • Atos SE
  • Capgemini SE
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
The publisher recognizes the following companies as the key players in the global CRM outsourcing market: Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp.

Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is increased use of neo-sourcing.`

According to the report, one of the major drivers for this market is the increasing need for large-scale client management.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Accenture Plc
  • Atos SE
  • Capgemini SE
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dell Technologies Inc.
  • ExlService Holdings Inc.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
Note: Product cover images may vary from those shown