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Global Interactive Voice Response System Market 2021-2025- Product Image
Global Interactive Voice Response System Market 2021-2025- Product Image

Global Interactive Voice Response System Market 2021-2025

  • ID: 5232276
  • Report
  • December 2020
  • Region: Global
  • 120 pages
  • TechNavio

FEATURED COMPANIES

  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
1h Free Analyst Time

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The interactive voice response system market is poised to grow by $2.61 billion during 2021-2025 progressing at a CAGR of 10% during the forecast period.

This report on the interactive voice response system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment.

The market is driven by the increase in the number of calls, exponential increase in contact center data and increased need to improve CRM. In addition, increase in the number of calls is anticipated to boost the growth of the market as well.

The interactive voice response system market analysis includes technology segment, deployment segment and geographical landscapes.

The interactive voice response system market is segmented as below:

By Technology
  • Speech technology
  • Dual-tone technology
By Deployment
  • Cloud-based
  • On-premises
By Geographical Landscapes
  • North America
  • Europe
  • APAC
  • South America
  • MEA
This study identifies the rise in use of multi-channel and multi-modal access as one of the prime reasons driving the interactive voice response system market growth during the next few years. Also, incorporation of voice biometrics and increased use of IP-based IVRs will lead to sizable demand in the market.

The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.

This report on the interactive voice response system market covers the following areas:
  • Interactive voice response system market sizing
  • Interactive voice response system market forecast
  • Interactive voice response system market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading interactive voice response system market vendors that include AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc. Also, the interactive voice response system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary.

The analyst's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
Executive Summary
  • Market Overview
Market Landscape
  • Market ecosystem
  • Market characteristics
  • Value chain analysis
Market Sizing
  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025
Five Forces Analysis
  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
Market Segmentation by Technology
  • Market segments
  • Comparison by Technology
  • Speech technology - Market size and forecast 2020-2025
  • Dual-tone technology - Market size and forecast 2020-2025
  • Market opportunity by Technology
Market Segmentation by Deployment
  • Market segments
  • Comparison by Deployment
  • Cloud-based - Market size and forecast 2020-2025
  • On-premises - Market size and forecast 2020-2025
  • Market opportunity by Deployment
Customer Landscape
  • Overview
Geographic Landscape
  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends
Vendor Landscape
  • Vendor landscape
  • Landscape disruption
  • Competitive scenario
Vendor Analysis
  • Vendors covered
  • Market positioning of vendors
  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • RingCentral Inc.
  • Verizon Communications Inc.
Appendix
  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations
List of Exhibits
1: Key Finding 1
2: Key Finding 2
3: Key Finding 3
4: Key Finding 5
5: Key Finding 6
6: Key Finding 7
7: Key Finding 8
8: Key Finding 9
9: Parent market
10: Market characteristics
11: Offerings of vendors included in the market definition
12: Market segments
13: Global - Market size and forecast 2020 - 2025 ($ million)
14: Global market: Year-over-year growth 2020 - 2025 (%)
15: Five forces analysis 2020 & 2025
16: Bargaining power of buyers
17: Bargaining power of suppliers
18: Threat of new entrants
19: Threat of substitutes
20: Threat of rivalry
21: Market condition - Five forces 2020
22: Technology - Market share 2020-2025 (%)
23: Comparison by Technology
24: Speech technology - Market size and forecast 2020-2025 ($ million)
25: Speech technology - Year-over-year growth 2020-2025 (%)
26: Dual-tone technology - Market size and forecast 2020-2025 ($ million)
27: Dual-tone technology - Year-over-year growth 2020-2025 (%)
28: Market opportunity by Technology
29: Deployment - Market share 2020-2025 (%)
30: Comparison by Deployment
31: Cloud-based - Market size and forecast 2020-2025 ($ million)
32: Cloud-based - Year-over-year growth 2020-2025 (%)
33: On-premises - Market size and forecast 2020-2025 ($ million)
34: On-premises - Year-over-year growth 2020-2025 (%)
35: Market opportunity by Deployment
36: Customer Landscape
37: Market share by geography 2020-2025 (%)
38: Geographic comparison
39: North America - Market size and forecast 2020-2025 ($ million)
40: North America - Year-over-year growth 2020-2025 (%)
41: Europe - Market size and forecast 2020-2025 ($ million)
42: Europe - Year-over-year growth 2020-2025 (%)
43: APAC - Market size and forecast 2020-2025 ($ million)
44: APAC - Year-over-year growth 2020-2025 (%)
45: South America - Market size and forecast 2020-2025 ($ million)
46: South America - Year-over-year growth 2020-2025 (%)
47: MEA - Market size and forecast 2020-2025 ($ million)
48: MEA - Year-over-year growth 2020-2025 (%)
49: Key leading countries
50: Market opportunity by geography ($ million)
51: Impact of drivers and challenges
52: Vendor landscape
53: Landscape disruption
54: Industry risks
55: Vendors covered
56: Market positioning of vendors
57: AT&T Inc. - Overview
58: AT&T Inc. - Business segments
59: AT&T Inc. - Key offerings
60: AT&T Inc. - Key customers
61: AT&T Inc. - Segment focus
62: Atos SE - Overview
63: Atos SE - Business segments
64: Atos SE - Key offerings
65: Atos SE - Key customers
66: Atos SE - Segment focus
67: Avaya Holdings Corp. - Overview
68: Avaya Holdings Corp. - Business segments
69: Avaya Holdings Corp. - Key offerings
70: Avaya Holdings Corp. - Key customers
71: Avaya Holdings Corp. - Segment focus
72: Cisco Systems Inc. - Overview
73: Cisco Systems Inc. - Business segments
74: Cisco Systems Inc. - Key offerings
75: Cisco Systems Inc. - Key customers
76: Cisco Systems Inc. - Segment focus
77: Concentrix Corp. - Overview
78: Concentrix Corp. - Product and service
79: Concentrix Corp. - Key offerings
80: Concentrix Corp. - Key customers
81: Concentrix Corp. - Segment focus
82: NEC Corp. - Overview
83: NEC Corp. - Business segments
84: NEC Corp. - Key offerings
85: NEC Corp. - Key customers
86: NEC Corp. - Segment focus
87: NICE Ltd. - Overview
88: NICE Ltd. - Business segments
89: NICE Ltd. - Key offerings
90: NICE Ltd. - Key customers
91: NICE Ltd. - Segment focus
92: Nuance Communications Inc. - Overview
93: Nuance Communications Inc. - Business segments
94: Nuance Communications Inc. - Key offerings
95: Nuance Communications Inc. - Key customers
96: Nuance Communications Inc. - Segment focus
97: RingCentral Inc. - Overview
98: RingCentral Inc. - Business segments
99: RingCentral Inc. - Key offerings
100: RingCentral Inc. - Key customers
101: RingCentral Inc. - Segment focus
102: Verizon Communications Inc. - Overview
103: Verizon Communications Inc. - Business segments
104: Verizon Communications Inc. - Key offerings
105: Verizon Communications Inc. - Key customers
106: Verizon Communications Inc. - Segment focus
107: Currency conversion rates for US$
108: Research Methodology
109: Validation techniques employed for market sizing
110: Information sources
111: List of abbreviations
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
The analyst recognizes the following companies as the key players in the global interactive voice response system market: AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc.

According to one of the team's analysts: The latest trend gaining momentum in the market is rise in use of multi-channel and multi-modal access.

According to the report, one of the major drivers for this market is the increase in the number of calls.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • RingCentral Inc.
  • Verizon Communications Inc.
Note: Product cover images may vary from those shown

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