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Artificial Intelligence (AI) in Call Centers - Global Strategic Business Report

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    Report

  • 457 Pages
  • June 2025
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 5301853
Description Jump to:
The global market for Artificial Intelligence (AI) in Call Centers was estimated at US$2.5 Billion in 2024 and is projected to reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% from 2024 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions. The report includes the most recent global tariff developments and how they impact the Artificial Intelligence (AI) in Call Centers market.

Global Artificial Intelligence (AI) in Call Center Market - Key Trends and Drivers Summarized

Artificial Intelligence (AI) in call centers refers to the integration of AI technologies, such as machine learning, natural language processing, and speech recognition, to improve the efficiency and effectiveness of call center operations. AI enhances the capabilities of call centers in handling large volumes of calls and providing customer service. By automating routine tasks, AI allows human agents to focus on more complex issues, thus improving overall productivity and customer satisfaction. AI applications in call centers include chatbots and virtual assistants that can handle initial customer interactions, predictive analytics to optimize call handling and routing, and sentiment analysis to gauge customer emotions and tailor responses accordingly.

The implementation of AI in call centers has dramatically transformed the landscape of customer service and support. AI-driven systems provide 24/7 customer service, which improves accessibility and convenience for customers around the globe. These systems are designed to learn from interactions and continuously improve, thereby increasing their ability to resolve queries effectively over time. For instance, chatbots equipped with deep learning can analyze and respond to customer inquiries with high precision, reducing the need for human intervention. Moreover, AI analytics tools can identify patterns in customer calls, enabling proactive service and the anticipation of future needs. This level of personalized and efficient service not only enhances customer satisfaction but also builds loyalty and trust, crucial elements in competitive markets.

The growth in the AI-driven call center market is driven by several factors. One major driver is the increasing demand for enhanced customer service experiences, including quicker response times and 24-hour support, which AI technologies are well-equipped to provide. Additionally, the proliferation of cloud-based AI solutions has lowered the barrier for entry, allowing more companies to integrate advanced AI without the need for extensive initial investment in infrastructure. Technological advancements in AI, particularly in natural language understanding and machine learning, have significantly improved the effectiveness of virtual agents in understanding and responding to complex customer queries. Furthermore, as businesses expand globally, the ability to provide multilingual support through AI becomes increasingly important, driving further adoption of the technology.

SCOPE OF STUDY:

The report analyzes the Artificial Intelligence (AI) in Call Centers market in terms of units by the following Segments, and Geographic Regions/Countries:
  • Segments: Component (Compute Platforms, Solutions, Services); Deployment (Cloud, On-Premise); End-Use (BFSI, IT & Telecom, Consumer Goods & Retail, Government, Healthcare, Travel & Hospitality, Other End-Uses)
  • Geographic Regions/Countries: World; USA; Canada; Japan; China; Europe; France; Germany; Italy; UK; Rest of Europe; Asia-Pacific; Rest of World.

Key Insights:

  • Market Growth: Understand the significant growth trajectory of the Compute Platforms segment, which is expected to reach US$3.5 Billion by 2030 with a CAGR of a 22.1%. The Solutions segment is also set to grow at 23.9% CAGR over the analysis period.
  • Regional Analysis: Gain insights into the U.S. market, valued at $705.0 Million in 2024, and China, forecasted to grow at an impressive 26.5% CAGR to reach $952.7 Million by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

  • Detailed Market Analysis: Access a thorough analysis of the Global Artificial Intelligence (AI) in Call Centers Market, covering all major geographic regions and market segments.
  • Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
  • Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Artificial Intelligence (AI) in Call Centers Market.
  • Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

  • How is the Global Artificial Intelligence (AI) in Call Centers Market expected to evolve by 2030?
  • What are the main drivers and restraints affecting the market?
  • Which market segments will grow the most over the forecast period?
  • How will market shares for different regions and segments change by 2030?
  • Who are the leading players in the market, and what are their prospects?

Report Features:

  • Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2024 to 2030.
  • In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
  • Company Profiles: Coverage of players such as Accenture PLC, Adobe Inc., Atos SE, Amazon Web Services, Inc., AMDOCS and more.
  • Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Some of the 111 companies featured in this Artificial Intelligence (AI) in Call Centers market report include:

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services

This edition integrates the latest global trade and economic shifts as of June 2025 into comprehensive market analysis. Key updates include:

  • Tariff and Trade Impact: Insights into global tariff negotiations across 180+ countries, with analysis of supply chain turbulence, sourcing disruptions, and geographic realignment. Special focus on 2025 as a pivotal year for trade tensions, including updated perspectives on the Trump-era tariffs.
  • Adjusted Forecasts and Analytics: Revised global and regional market forecasts through 2030, incorporating tariff effects, economic uncertainty, and structural changes in globalization. Includes segmentation by product, technology, type, material, distribution channel, application, and end-use, with historical analysis since 2015.
  • Strategic Market Dynamics: Evaluation of revised market prospects, regional outlooks, and key economic indicators such as population and urbanization trends.
  • Innovation & Technology Trends: Latest developments in product and process innovation, emerging technologies, and key industry drivers shaping the competitive landscape.
  • Competitive Intelligence: Updated global market share estimates for 2025, competitive positioning of major players (Strong/Active/Niche/Trivial), and refined focus on leading global brands and core players.
  • Expert Insight & Commentary: Strategic analysis from economists, trade experts, and domain specialists to contextualize market shifts and identify emerging opportunities.
  • Complimentary Update: Buyers receive a free July 2025 update with finalized tariff impacts, new trade agreement effects, revised projections, and expanded country-level coverage.

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Influencer Market Insights
Tariff Impact on Global Supply Chain Patterns
Artificial Intelligence (AI) in Call Centers - Global Key Competitors Percentage Market Share in 2025 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
What is AI, Why Is It Important & How Is It Transforming the World?
Outlook for AI
Disrupting Eons-Old Human Industrial, Economic & Social Activities, the Powerful Combination of Human & Artificial Intelligence Will Define Humanity’s Future: Global Opportunity for AI (In US$ Billion) for Years 2021, 2023, 2025 and 2027
Global Economic Outlook
Recent Market Activity
Innovations
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Focus on Building Robust Customer Relationships Provides the Foundation for the Growing Adoption of AI in Call Centers
Here’s How AI Promises To Revolutionize the Call Center Industry
Call Centers: A Primer
AI & Call Centers: A Powerful Combo
Call Centers Step Up Investments in Conversational AI
The Age of Self Service Spearheads the Rise of AI in Call Centers
AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
Robust Rise of e-Commerce & m-Commerce to Support Market Growth
Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities
4. GLOBAL MARKET PERSPECTIVE
TABLE 1: World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 2: World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
TABLE 3: World Recent Past, Current & Future Analysis for Compute Platforms by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 4: World 6-Year Perspective for Compute Platforms by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 5: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 6: World 6-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 7: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 8: World 6-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 9: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 10: World 6-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 11: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 12: World 6-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 13: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 14: World 6-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 15: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 16: World 6-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 17: World Recent Past, Current & Future Analysis for Consumer Goods & Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 18: World 6-Year Perspective for Consumer Goods & Retail by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 19: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 20: World 6-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 21: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 22: World 6-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 23: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 24: World 6-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 25: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 26: World 6-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
TABLE 27: World Artificial Intelligence (AI) in Call Centers Market Analysis of Annual Sales in US$ Thousand for Years 2020 through 2030
III. MARKET ANALYSIS
UNITED STATES
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
TABLE 28: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 29: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 30: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 31: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 32: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 33: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
CANADA
TABLE 34: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 35: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 36: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 37: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 38: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 39: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
JAPAN
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
TABLE 40: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 41: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 42: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 43: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 44: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 45: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
CHINA
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
TABLE 46: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 47: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 48: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 49: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 50: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 51: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
EUROPE
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
TABLE 52: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
TABLE 53: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
TABLE 54: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 55: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 56: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 57: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 58: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 59: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
FRANCE
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
TABLE 60: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 61: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 62: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 63: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 64: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 65: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
GERMANY
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
TABLE 66: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 67: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 68: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 69: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 70: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 71: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
ITALY
TABLE 72: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 73: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 74: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 75: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 76: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 77: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
UNITED KINGDOM
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
TABLE 78: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 79: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 80: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 81: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 82: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 83: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
REST OF EUROPE
TABLE 84: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 85: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 86: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 87: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 88: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 89: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
ASIA-PACIFIC
Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
TABLE 90: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 91: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 92: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 93: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 94: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 95: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
REST OF WORLD
TABLE 96: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 97: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
TABLE 98: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 99: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
TABLE 100: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
TABLE 101: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services

Table Information

Report AttributeDetails
No. of Pages457
PublishedJune 2025
Forecast Period2024 - 2030
Estimated Market Value ( USD ) in 2024 $ 2.5 Billion
Forecasted Market Value ( USD ) by 2030 $ 9 Billion
Compound Annual Growth Rate23.5%
Regions CoveredGlobal

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