Artificial Intelligence (AI) in Call Centers: Global Strategic Business Report

Global Artificial Intelligence (AI) in Call Centers Market to Reach $8 Billion by 2030

In the changed post COVID-19 business landscape, the global market for Artificial Intelligence (AI) in Call Centers estimated at US$1.5 Billion in the year 2022, is projected to reach a revised size of US$8 Billion by 2030, growing at a CAGR of 23% over the analysis period 2022-2030. Compute Platforms, one of the segments analyzed in the report, is projected to record a 21.7% CAGR and reach US$3.2 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Solutions segment is readjusted to a revised 23.4% CAGR for the next 8-year period.

The U.S. Market is Estimated at $472.6 Million, While China is Forecast to Grow at 26.3% CAGR

The Artificial Intelligence (AI) in Call Centers market in the U.S. is estimated at US$472.6 Million in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$952.7 Million by the year 2030 trailing a CAGR of 26.3% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 19.7% and 20.4% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 22.1% CAGR.

Select Competitors (Total 111 Featured) -

• Amazon Web Services
• Artificial Solutions International AB
• Avaamo Technologies Private Ltd.
• Avaya Inc.
• Conversica, Inc.
• Creative Virtual Ltd.
• EdgeVerve Systems Limited
• Five9 Inc.
• Google Inc
• IBM Corporation
• Inbenta Technologies Inc.
• Jio Haptik Technologies Limited
• Kore.ai Inc.
• NICE Incontact
• Nuance Communications
• Observe.AI
• Oracle Corporation
• Pypestream Inc.
• Rulai
• SAP SE
• Smart Action Company LLC
• Talkdesk
• Twilio Inc.

What`s New for 2023?

• Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
• Global competitiveness and key competitor percentage market shares
• Market presence across multiple geographies - Strong/Active/Niche/Trivial
• Online interactive peer-to-peer collaborative bespoke updates
• Access to digital archives and Research Platform
• Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China’s already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.