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Global SaaS Customer Relationship Management (CRM) Market 2021-2025- Product Image
Global SaaS Customer Relationship Management (CRM) Market 2021-2025- Product Image

Global SaaS Customer Relationship Management (CRM) Market 2021-2025

  • ID: 5311452
  • Report
  • March 2021
  • Region: Global
  • 120 pages
  • TechNavio

FEATURED COMPANIES

  • Adobe Inc.
  • Fujitsu Ltd.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
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The publisher has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by $ 44.17 bn during 2021-2025 decelerating at a CAGR of about 14% during the forecast period. The report on SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of SaaS CRM by SMEs and the increasing adoption of cloud-based offerings. In addition, increasing adoption of SaaS CRM by SMEs is anticipated to boost the growth of the market as well.

The SaaS customer relationship management (CRM) market analysis include end-user segment and geographic landscape.

The SaaS customer relationship management (CRM) market is segmented as below:

By End-user
  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Others
By Geographical Landscape
  • North America
  • Europe
  • APAC
  • South America
  • MEA
This study identifies the increasing adoption of SaaS CRM by media sector as one of the prime reasons driving the SaaS customer relationship management (CRM) market growth during the next few years.

The report on SaaS customer relationship management (CRM) market covers the following areas:
  • SaaS customer relationship management (CRM) market sizing
  • SaaS customer relationship management (CRM) market forecast
  • SaaS customer relationship management (CRM) market industry analysis
The publisher's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading SaaS customer relationship management (CRM) market vendors that include Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc.. Also, the SaaS customer relationship management (CRM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe Inc.
  • Fujitsu Ltd.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
Executive Summary
  • Market Overview
Market Landscape
  • Market ecosystem
  • Value chain analysis
Market Sizing
  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025
Five Forces Analysis
  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
Market Segmentation by End-user
  • Market segments
  • Comparison by End-user
  • Retail - Market size and forecast 2020-2025
  • BFSI - Market size and forecast 2020-2025
  • Manufacturing - Market size and forecast 2020-2025
  • Telecom and IT - Market size and forecast 2020-2025
  • Others - Market size and forecast 2020-2025
  • Market opportunity by End-user
Customer landscape

Geographic Landscape
  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends
Vendor Landscape
  • Vendor landscape
  • Landscape disruption
Vendor Analysis
  • Vendors covered
  • Market positioning of vendors
  • Adobe Inc.
  • Fujitsu Ltd.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
  • SAP SE
  • SugarCRM Inc.
  • Zendesk Inc.
Appendix
  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations
List of Exhibits
  • Key Finding 1
  • Key Finding 2
  • Key Finding 3
  • Key Finding 5
  • Key Finding 6
  • Key Finding 7
  • Key Finding 8
  • Parent market
  • Market characteristics
  • Offerings of vendors included in the market definition
  • Market segments
  • Global - Market size and forecast 2020 - 2025 ($ billion)
  • Global market: Year-over-year growth 2020 - 2025 (%)
  • Five forces analysis 2020 & 2025
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition - Five forces 2020
  • End user - Market share 2020-2025 (%)
  • Comparison by End user
  • Retail - Market size and forecast 2020-2025 ($ billion)
  • Retail - Year-over-year growth 2020-2025 (%)
  • BFSI - Market size and forecast 2020-2025 ($ billion)
  • BFSI - Year-over-year growth 2020-2025 (%)
  • Manufacturing - Market size and forecast 2020-2025 ($ billion)
  • Manufacturing - Year-over-year growth 2020-2025 (%)
  • Telecom and IT - Market size and forecast 2020-2025 ($ billion)
  • Telecom and IT - Year-over-year growth 2020-2025 (%)
  • Others - Market size and forecast 2020-2025 ($ billion)
  • Others - Year-over-year growth 2020-2025 (%)
  • Market opportunity by End user
  • Customer landscape
  • Market share by geography 2020-2025 (%)
  • Geographic comparison
  • North America - Market size and forecast 2020-2025 ($ billion)
  • North America - Year-over-year growth 2020-2025 (%)
  • Europe - Market size and forecast 2020-2025 ($ billion)
  • Europe - Year-over-year growth 2020-2025 (%)
  • APAC - Market size and forecast 2020-2025 ($ billion)
  • APAC - Year-over-year growth 2020-2025 (%)
  • South America - Market size and forecast 2020-2025 ($ billion)
  • South America - Year-over-year growth 2020-2025 (%)
  • MEA - Market size and forecast 2020-2025 ($ billion)
  • MEA - Year-over-year growth 2020-2025 (%)
  • Key leading countries
  • Market opportunity by geography ($ billion)
  • Impact of drivers and challenges
  • Vendor landscape
  • Landscape disruption
  • Industry risks
  • Vendors covered
  • Market positioning of vendors
  • Adobe Inc. - Overview
  • Adobe Inc. - Business segments
  • Adobe Inc. - Key offerings
  • Adobe Inc. - Key customers
  • Adobe Inc. - Segment focus
  • Fujitsu Ltd. - Overview
  • Fujitsu Ltd. - Business segments
  • Fujitsu Ltd. - Key offerings
  • Fujitsu Ltd. - Key customers
  • Fujitsu Ltd. - Segment focus
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Key customers
  • International Business Machines Corp. - Segment focus
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Key customers
  • Microsoft Corp. - Segment focus
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Key customers
  • Oracle Corp. - Segment focus
  • Sage Group Plc - Overview
  • Sage Group Plc - Business segments
  • Sage Group Plc - Key offerings
  • Sage Group Plc - Key customers
  • Sage Group Plc - Segment focus
  • Salesforce.com Inc. - Overview
  • Salesforce.com Inc. - Business segments
  • Salesforce.com Inc. - Key offerings
  • Salesforce.com Inc. - Key customers
  • Salesforce.com Inc. - Segment focus
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key offerings
  • SAP SE - Key customers
  • SAP SE - Segment focus
  • SugarCRM Inc. - Overview
  • SugarCRM Inc. - Product and service
  • SugarCRM Inc. - Key offerings
  • SugarCRM Inc. - Key customers
  • SugarCRM Inc. - Segment focus
  • Zendesk Inc. - Overview
  • Zendesk Inc. - Business segments
  • Zendesk Inc. - Key offerings
  • Zendesk Inc. - Key customers
  • Zendesk Inc. - Segment focus
  • Currency conversion rates for US$
  • Research Methodology
  • Validation techniques employed for market sizing
  • Information sources
  • List of abbreviations
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe Inc.
  • Fujitsu Ltd.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
The publisher recognizes the following companies as the key players in the global SaaS customer relationship management (CRM) market: Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., and Zendesk Inc.

Commenting on the report, an analyst from the research team said: 'The latest trend gaining momentum in the market is increasing adoption of SaaS CRM by media sector.'

According to the report, one of the major drivers for this market is the increasing adoption of SaaS CRM by SMEs.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Adobe Inc.
  • Fujitsu Ltd.
  • International Business Machines Corp.
  • Microsoft Corp.
  • Oracle Corp.
  • Sage Group Plc
  • Salesforce.com Inc.
  • SAP SE
  • SugarCRM Inc.
  • Zendesk Inc.
Note: Product cover images may vary from those shown

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