This 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report is the primary resource for vendors, investors and other members of the financial community who want to understand this sector’s competitive landscape, market share by revenue and seats, geographical breakdown, adoption rate, and current and projected total addressable market (TAM).
Insightful and Unparalleled Analysis
This is the publisher's second annual Worldwide Cloud-Based Contact Center Infrastructure Market Share Report. This Report captures and analyzes the activity of the vendors who sell cloud-based contact center infrastructure (CBCCI) solutions, their recurring license revenue, and associated professional services (implementation, integration, training, premium support) and carrier services. It covers the 200 estimated competitors in the worldwide CBCCI market that sell a multi-tenant CBCCI offering (also referred to as contact center as a service (CCaaS)), a solution that is hosted in a client, vendor, or third-party data center, or a single-tenant software as a service (SaaS)-based offering.
The report provides an in-depth analysis of the market trends in the rapidly transforming and dynamic cloud-based contact center infrastructure sector. Flexibility and adaptability are fueling waves of innovation throughout the contact center software market. The vendors no longer feel compelled to stay in their traditional software lanes and are expanding into new territory, broadening the capabilities of their solutions and their TAM.
BCCI Vendor Performance
The 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report provides a detailed analysis of the performance of the CBCCI competitors in calendar year 2021. The Report analyzes the seat and revenue activity of 22 leading and contending CBCCI competitors: NICE CXone, Genesys, Amazon Connect, Cisco, Twilio, Five9, RingCentral, Avaya, Content Guru, 8×8, Odigo, TTEC, Enghouse, Vonage, Puzzel, Alvaria, Verizon, UJET, Bright Pattern, ATT, Lifesize, and Salesforce.
The report includes:
- Total Contact Center 5-Year Seat Projections, Worldwide, 2022 - 2026
- 2021 CBCCI Market Share Analysis, Worldwide
- 2021 CBCCI Seats and Market Share, by Vendor
- 2021 CBCCI Seats by Vendor, 2021 vs. 2020 Comparison
- 2021 CBCCI Revenue and Market Share, by Vendor
- 2021 CBCCI Revenue by Vendor, 2021 vs. 2020 Comparison
- 2021 CBCCI Revenue Analysis, by Category (recurring services, carrier services and professional services)
- 2021 CBCCI Revenue and Market Activity, by Geography
- Worldwide CBCCI Seat Adoption Rate and Projections for 2021 - 2026
- CBCCI Seats and Projections, Worldwide, 2021- 2026
- CBCCI Worldwide Total Addressable Market and Projections, 2021 - 2026
Please note: A customer license letter agreement needs to be signed prior to delivery of this product. This letter will be sent to you via email after your order is placed.
Table of Contents
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Companies Mentioned
- 8×8
- Alvaria
- Amazon Connect
- and Salesforce.
- ATT
- Avaya
- Bright Pattern
- Cisco
- Content Guru
- Enghouse
- Five9
- Genesys
- Lifesize
- NICE CXone
- Odigo
- Puzzel
- RingCentral
- TTEC
- Twilio
- UJET
- Verizon
- Vonage
