+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

Customer Experience Management Market Research Report by Touchpoints, by Deployment, by Region - Global Forecast to 2026 - Cumulative Impact of COVID-19

  • ID: 5336370
  • Report
  • July 2021
  • Region: Global
  • 198 pages
  • 360iResearch™
UP TO OFF
until Sep 30th 2021
The Global Customer Experience Management Market will Grow to USD 23,013.13 Million by 2026, at a CAGR of 20.42%

FEATURED COMPANIES

  • Adobe Systems, Inc.
  • InMoment, Inc.
  • Medallia, Inc.
  • Nokia Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
The Global Customer Experience Management Market size was estimated at USD 7,544.66 Million in 2020 and expected to reach USD 9,060.25 Million in 2021, at a Compound Annual Growth Rate (CAGR) 20.42% to reach USD 23,013.13 Million by 2026.



Market Statistics:


The report provides market sizing and forecast across five major currencies - USD, EUR GBP, JPY, and AUD. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.

Market Segmentation & Coverage:


This research report categorizes the Customer Experience Management to forecast the revenues and analyze the trends in each of the following sub-markets:
  • Based on Touchpoints, the Customer Experience Management Market was studied across Branch/Store, Call Center, Company Website, Email, Mobile, Social Media, and Web.
  • Based on Industry, the Customer Experience Management Market was studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.
  • Based on Deployment, the Customer Experience Management Market was studied across On-Cloud and On-Premises.
  • Based on Region, the Customer Experience Management Market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, and Thailand. The Europe, Middle East & Africa is further studied across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:


COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Competitive Strategic Window:


The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:


The FPNV Positioning Matrix evaluates and categorizes the vendors in the Customer Experience Management Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:


The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Company Usability Profiles:


The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Experience Management Market, including Adobe Systems, Inc., Avaya, InMoment, Inc., International Business Machines Corporation, MaritzCX LLC, Medallia, Inc., NICE Systems Inc., Nokia Corporation, Open Text Corporation, Oracle Corporation, Qualtrics LLC, Salesforce.com, Inc., Tech Mahindra Ltd., Verint Systems Inc., Zendesk, and ZOHO Corporation.

The report provides insights on the following pointers:


1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:


1. What is the market size and forecast of the Global Customer Experience Management Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Customer Experience Management Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Customer Experience Management Market?
4. What is the competitive strategic window for opportunities in the Global Customer Experience Management Market?
5. What are the technology trends and regulatory frameworks in the Global Customer Experience Management Market?
6. What is the market share of the leading vendors in the Global Customer Experience Management Market?
7. What modes and strategic moves are considered suitable for entering the Global Customer Experience Management Market?
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe Systems, Inc.
  • InMoment, Inc.
  • Medallia, Inc.
  • Nokia Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary
3.1. Introduction
3.2. Market Outlook
3.3. Touchpoints Outlook
3.4. Industry Outlook
3.5. Deployment Outlook
3.6. Region Outlook
3.7. Competitor Outlook

4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing demand for personalized customer experience
5.1.1.2. Growing focus of business organizations on retaining their customers
5.1.1.3. Cloud-based implementation of customer experience management
5.1.1.4. Enhanced customers experience across multiple channels
5.1.1.5. Need for effective customer accessibility throughout the customer journey
5.1.1.6. Increasing usage of e-commerce and m-commerce platforms
5.1.2. Restraints
5.1.2.1. Undefined cross-functional accountability
5.1.3. Opportunities
5.1.3.1. Use of structured analytics CEM technology
5.1.3.2. Major Focus on virtual touchpoints
5.1.4. Challenges
5.1.4.1. Choosing the proper mix of technology and consistency for personnel
5.2. Porters Five Forces Analysis
5.2.1. Threat of New Entrants
5.2.2. Threat of Substitutes
5.2.3. Bargaining Power of Customers
5.2.4. Bargaining Power of Suppliers
5.2.5. Industry Rivalry

6. Customer Experience Management Market, by Touchpoints
6.1. Introduction
6.2. Branch/Store
6.3. Call Center
6.4. Company Website
6.5. Email
6.6. Mobile
6.7. Social Media
6.8. Web

7. Customer Experience Management Market, by Industry
7.1. Introduction
7.2. Aerospace & Defense
7.3. Automotive & Transportation
7.4. Banking, Financial Services & Insurance
7.5. Building, Construction & Real Estate
7.6. Consumer Goods & Retail
7.7. Education
7.8. Energy & Utilities
7.9. Government & Public Sector
7.10. Healthcare & Life Sciences
7.11. Information Technology
7.12. Manufacturing
7.13. Media & Entertainment
7.14. Telecommunication
7.15. Travel & Hospitality

8. Customer Experience Management Market, by Deployment
8.1. Introduction
8.2. On-Cloud
8.3. On-Premises

9. Americas Customer Experience Management Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States

10. Asia-Pacific Customer Experience Management Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Thailand

11. Europe, Middle East & Africa Customer Experience Management Market
11.1. Introduction
11.2. France
11.3. Germany
11.4. Italy
11.5. Netherlands
11.6. Qatar
11.7. Russia
11.8. Saudi Arabia
11.9. South Africa
11.10. Spain
11.11. United Arab Emirates
11.12. United Kingdom

12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.1.1. Quadrants
12.1.2. Business Strategy
12.1.3. Product Satisfaction
12.2. Market Ranking Analysis
12.3. Market Share Analysis, By Key Player
12.4. Competitive Scenario
12.4.1. Merger & Acquisition
12.4.2. Agreement, Collaboration, & Partnership
12.4.3. New Product Launch & Enhancement
12.4.4. Investment & Funding
12.4.5. Award, Recognition, & Expansion

13. Company Usability Profiles
13.1. Adobe Systems, Inc.
13.2. Avaya
13.3. InMoment, Inc.
13.4. International Business Machines Corporation
13.5. MaritzCX LLC
13.6. Medallia, Inc.
13.7. NICE Systems Inc.
13.8. Nokia Corporation
13.9. Open Text Corporation
13.10. Oracle Corporation
13.11. Qualtrics LLC
13.12. Salesforce.com, Inc.
13.13. Tech Mahindra Ltd.
13.14. Verint Systems Inc.
13.15. Zendesk
13.16. ZOHO Corporation

14. Appendix
14.1. Discussion Guide
14.2. License & Pricing

List of Figures
FIGURE 1. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2020 VS 2026 (USD MILLION)
FIGURE 2. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2020 (USD MILLION)
FIGURE 3. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2020 (USD MILLION)
FIGURE 4. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 (USD MILLION)
FIGURE 5. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY REGION, 2020 (USD MILLION)
FIGURE 6. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 7. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: MARKET DYNAMICS
FIGURE 8. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: PORTERS FIVE FORCES ANALYSIS
FIGURE 9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2020 VS 2026 (%)
FIGURE 10. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2020 VS 2026 (USD MILLION)
FIGURE 11. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2026
FIGURE 12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, 2018-2026 (USD MILLION)
FIGURE 13. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 14. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, 2018-2026 (USD MILLION)
FIGURE 15. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 16. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, 2018-2026 (USD MILLION)
FIGURE 17. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 18. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, 2018-2026 (USD MILLION)
FIGURE 19. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 20. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, 2018-2026 (USD MILLION)
FIGURE 21. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 22. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, 2018-2026 (USD MILLION)
FIGURE 23. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 24. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, 2018-2026 (USD MILLION)
FIGURE 25. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 26. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2020 VS 2026 (%)
FIGURE 27. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2020 VS 2026 (USD MILLION)
FIGURE 28. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2026
FIGURE 29. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, 2018-2026 (USD MILLION)
FIGURE 30. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 31. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, 2018-2026 (USD MILLION)
FIGURE 32. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 33. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, 2018-2026 (USD MILLION)
FIGURE 34. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 35. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, 2018-2026 (USD MILLION)
FIGURE 36. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 37. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, 2018-2026 (USD MILLION)
FIGURE 38. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 39. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, 2018-2026 (USD MILLION)
FIGURE 40. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 41. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, 2018-2026 (USD MILLION)
FIGURE 42. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 43. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, 2018-2026 (USD MILLION)
FIGURE 44. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 45. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, 2018-2026 (USD MILLION)
FIGURE 46. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 47. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, 2018-2026 (USD MILLION)
FIGURE 48. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 49. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, 2018-2026 (USD MILLION)
FIGURE 50. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 51. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, 2018-2026 (USD MILLION)
FIGURE 52. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 53. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, 2018-2026 (USD MILLION)
FIGURE 54. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 55. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2026 (USD MILLION)
FIGURE 56. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 57. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 VS 2026 (%)
FIGURE 58. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2020 VS 2026 (USD MILLION)
FIGURE 59. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2026
FIGURE 60. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, 2018-2026 (USD MILLION)
FIGURE 61. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 62. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, 2018-2026 (USD MILLION)
FIGURE 63. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2020 VS 2026 (USD MILLION)
FIGURE 64. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 65. ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 66. BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 67. CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 68. MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 69. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 70. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 71. AUSTRALIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 72. CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 73. INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 74. INDONESIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 75. JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 76. MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 77. PHILIPPINES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 78. SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 79. SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 80. THAILAND CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 81. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 82. FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 83. GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 84. ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 85. NETHERLANDS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 86. QATAR CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 87. RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 88. SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 89. SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 90. SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 91. UNITED ARAB EMIRATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 92. UNITED KINGDOM CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 93. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: FPNV POSITIONING MATRIX
FIGURE 94. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 95. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TYPE

List of Tables
TABLE 1. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016–2020
TABLE 3. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 4. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2018-2026 (USD MILLION)
TABLE 5. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY REGION, 2018-2026 (USD MILLION)
TABLE 6. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2018-2026 (USD MILLION)
TABLE 7. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY REGION, 2018-2026 (USD MILLION)
TABLE 8. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2018-2026 (USD MILLION)
TABLE 9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2018-2026 (USD MILLION)
TABLE 10. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2018-2026 (USD MILLION)
TABLE 11. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2018-2026 (USD MILLION)
TABLE 12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018-2026 (USD MILLION)
TABLE 13. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2018-2026 (USD MILLION)
TABLE 14. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY REGION, 2018-2026 (USD MILLION)
TABLE 15. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2018-2026 (USD MILLION)
TABLE 16. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY REGION, 2018-2026 (USD MILLION)
TABLE 17. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2026 (USD MILLION)
TABLE 18. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY REGION, 2018-2026 (USD MILLION)
TABLE 19. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2026 (USD MILLION)
TABLE 20. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2026 (USD MILLION)
TABLE 21. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2026 (USD MILLION)
TABLE 22. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY REGION, 2018-2026 (USD MILLION)
TABLE 23. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2026 (USD MILLION)
TABLE 24. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2026 (USD MILLION)
TABLE 25. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2026 (USD MILLION)
TABLE 26. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2026 (USD MILLION)
TABLE 27. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2026 (USD MILLION)
TABLE 28. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY REGION, 2018-2026 (USD MILLION)
TABLE 29. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2026 (USD MILLION)
TABLE 30. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 31. ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 32. BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 33. CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 34. MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 35. UNITED STATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 36. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 37. AUSTRALIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 38. CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 39. INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 40. INDONESIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 41. JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 42. MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 43. PHILIPPINES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 44. SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 45. SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 46. THAILAND CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 47. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 48. FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 49. GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 50. ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 51. NETHERLANDS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 52. QATAR CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 53. RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 54. SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 55. SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 56. SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 57. UNITED ARAB EMIRATES CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 58. UNITED KINGDOM CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 59. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: SCORES
TABLE 60. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: BUSINESS STRATEGY
TABLE 61. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: PRODUCT SATISFACTION
TABLE 62. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: RANKING
TABLE 63. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 64. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: MERGER & ACQUISITION
TABLE 65. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 66. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 67. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: INVESTMENT & FUNDING
TABLE 68. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 69. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: LICENSE & PRICING
Note: Product cover images may vary from those shown
  • Adobe Systems, Inc.
  • Avaya
  • InMoment, Inc.
  • International Business Machines Corporation
  • MaritzCX LLC
  • Medallia, Inc.
  • NICE Systems Inc.
  • Nokia Corporation
  • Open Text Corporation
  • Oracle Corporation
  • Qualtrics LLC
  • Salesforce.com, Inc.
  • Tech Mahindra Ltd.
  • Verint Systems Inc.
  • Zendesk
  • ZOHO Corporation
Note: Product cover images may vary from those shown

Loading
LOADING...

Adroll
adroll