Global Call Center Outsourcing Market by Operation (Inbound, Outbound), Industry (Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance) - Forecast 2024-2030- Product Image

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Global Call Center Outsourcing Market by Operation (Inbound, Outbound), Industry (Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance) - Forecast 2024-2030

Report
189 Pages
March 2024
Region: Global
360iResearch™
ID: 5337212

UP TO €850EUR$875USD£733GBP OFF until Dec 31^st 2024

The Call Center Outsourcing Market size was estimated at USD 294.81 billion in 2023, USD 321.18 billion in 2024, and is expected to grow at a CAGR of 9.06% to reach USD 541.26 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Call Center Outsourcing Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Call Center Outsourcing Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Call Center Outsourcing Market, highlighting leading vendors and their innovative profiles. These include Accenture, Atento SA, Bertelsmann SE & Co. KGaA, Capgemini, Cognizant, Go4Customer, HCL Technologies, Hinduja Global Solutions Ltd., IBM Global Services, Infosys, Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Tata Consultancy Services, Tech Mahindra, Teleperformance SE, Transcom Holding AB, TTEC Holdings Inc., and WNS Global Services.

Market Segmentation & Coverage

This research report categorizes the Call Center Outsourcing Market to forecast the revenues and analyze trends in each of the following sub-markets:

Operation
- Inbound
  - Customer Service
  - Customer Surveys
  - Help Desk Services
  - Inbound Sales
  - Lead Qualification
  - Order Processing
  - Reservation Services
- Outbound
  - Appointment Setting
  - Call Back Services.
  - Customer Retention
  - Lead Generation
  - Market Research
  - Surveys & Feedback
  - Telesales & Upsells
Industry
- Aerospace & Defense
- Automotive & Transportation
- Banking, Financial Services & Insurance
- Building, Construction & Real Estate
- Consumer Goods & Retail
- Education
- Energy & Utilities
- Government & Public Sector
- Healthcare & Life Sciences
- Information Technology
- Manufacturing
- Media & Entertainment
- Telecommunication
- Travel & Hospitality

Region
- Americas
  - Argentina
  - Brazil
  - Canada
  - Mexico
  - United States
    - California
    - Florida
    - Illinois
    - New York
    - Ohio
    - Pennsylvania
    - Texas
- Asia-Pacific
  - Australia
  - China
  - India
  - Indonesia
  - Japan
  - Malaysia
  - Philippines
  - Singapore
  - South Korea
  - Taiwan
  - Thailand
  - Vietnam
- Europe, Middle East & Africa
  - Denmark
  - Egypt
  - Finland
  - France
  - Germany
  - Israel
  - Italy
  - Netherlands
  - Nigeria
  - Norway
  - Poland
  - Qatar
  - Russia
  - Saudi Arabia
  - South Africa
  - Spain
  - Sweden
  - Switzerland
  - Turkey
  - United Arab Emirates
  - United Kingdom

The report offers valuable insights on the following aspects

Market Penetration: It presents comprehensive information on the market provided by key players.
Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as

What is the market size and forecast of the Call Center Outsourcing Market?
Which products, segments, applications, and areas should one consider investing in over the forecast period in the Call Center Outsourcing Market?
What are the technology trends and regulatory frameworks in the Call Center Outsourcing Market?
What is the market share of the leading vendors in the Call Center Outsourcing Market?
Which modes and strategic moves are suitable for entering the Call Center Outsourcing Market?

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With the purchase of this report at the Multi-user License or greater level, you will have access to one hour with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This will need to be used within three months of purchase.

This report also includes a complimentary Excel file with data from the report for purchasers at the Site License or greater level.

1. Preface

1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology

2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

4.1. Introduction
4.2. Call Center Outsourcing Market, by Region

5. Market Insights

5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Need for skilled staff & specialized knowledge
5.1.1.2. Improved scalability and productivity
5.1.1.3. Increasing deployment of cloud-based call center software
5.1.2. Restraints
5.1.2.1. Digital engagements preferred over voice-based customer service
5.1.3. Opportunities
5.1.3.1. Multichannel to omnichannel customer delivery
5.1.3.2. Bimodal approach for call centre operations
5.1.4. Challenges
5.1.4.1. Transparency & security issues
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. Call Center Outsourcing Market, by Operation

6.1. Introduction
6.2. Inbound
6.3.1. Customer Service
6.3.2. Customer Surveys
6.3.3. Help Desk Services
6.3.4. Inbound Sales
6.3.5. Lead Qualification
6.3.6. Order Processing
6.3.7. Reservation Services
6.3. Outbound
6.4.1. Appointment Setting
6.4.2. Call Back Services.
6.4.3. Customer Retention
6.4.4. Lead Generation
6.4.5. Market Research
6.4.6. Surveys & Feedback
6.4.7. Telesales & Upsells

7. Call Center Outsourcing Market, by Industry

7.1. Introduction
7.2. Aerospace & Defense
7.3. Automotive & Transportation
7.4. Banking, Financial Services & Insurance
7.5. Building, Construction & Real Estate
7.6. Consumer Goods & Retail
7.7. Education
7.8. Energy & Utilities
7.9. Government & Public Sector
7.10. Healthcare & Life Sciences
7.11. Information Technology
7.12. Manufacturing
7.13. Media & Entertainment
7.14. Telecommunication
7.15. Travel & Hospitality

8. Americas Call Center Outsourcing Market

8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States

9. Asia-Pacific Call Center Outsourcing Market

9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam

10. Europe, Middle East & Africa Call Center Outsourcing Market

10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom

11. Competitive Landscape

11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player

12. Competitive Portfolio

12.1. Key Company Profiles
12.1.1. Accenture
12.1.2. Atento SA
12.1.3. Bertelsmann SE & Co. KGaA
12.1.4. Capgemini
12.1.5. Cognizant
12.1.6. Go4Customer
12.1.7. HCL Technologies
12.1.8. Hinduja Global Solutions Ltd.
12.1.9. IBM Global Services
12.1.10. Infosys
12.1.11. Sitel Group
12.1.12. StarTek Inc.
12.1.13. Sykes Enterprises Inc.
12.1.14. SYNNEX Corp.
12.1.15. Tata Consultancy Services
12.1.16. Tech Mahindra
12.1.17. Teleperformance SE
12.1.18. Transcom Holding AB
12.1.19. TTEC Holdings Inc.
12.1.20. WNS Global Services
12.2. Key Product Portfolio

13. Appendix

13.1. Discussion Guide
13.2. License & Pricing

List of Figures

FIGURE 1. CALL CENTER OUTSOURCING MARKET RESEARCH PROCESS
FIGURE 2. CALL CENTER OUTSOURCING MARKET SIZE, 2023 VS 2030
FIGURE 3. CALL CENTER OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CALL CENTER OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CALL CENTER OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CALL CENTER OUTSOURCING MARKET DYNAMICS
FIGURE 7. CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2023 VS 2030 (%)
FIGURE 8. CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
FIGURE 10. CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. CALL CENTER OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. CALL CENTER OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. CALL CENTER OUTSOURCING MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
TABLE 3. CALL CENTER OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 6. CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 8. CALL CENTER OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. CALL CENTER OUTSOURCING MARKET SIZE, BY CUSTOMER SURVEYS, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. CALL CENTER OUTSOURCING MARKET SIZE, BY HELP DESK SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND SALES, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. CALL CENTER OUTSOURCING MARKET SIZE, BY LEAD QUALIFICATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. CALL CENTER OUTSOURCING MARKET SIZE, BY ORDER PROCESSING, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. CALL CENTER OUTSOURCING MARKET SIZE, BY RESERVATION SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 17. CALL CENTER OUTSOURCING MARKET SIZE, BY APPOINTMENT SETTING, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. CALL CENTER OUTSOURCING MARKET SIZE, BY CALL BACK SERVICES., BY REGION, 2018-2030 (USD MILLION)
TABLE 19. CALL CENTER OUTSOURCING MARKET SIZE, BY CUSTOMER RETENTION, BY REGION, 2018-2030 (USD MILLION)
TABLE 20. CALL CENTER OUTSOURCING MARKET SIZE, BY LEAD GENERATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 21. CALL CENTER OUTSOURCING MARKET SIZE, BY MARKET RESEARCH, BY REGION, 2018-2030 (USD MILLION)
TABLE 22. CALL CENTER OUTSOURCING MARKET SIZE, BY SURVEYS & FEEDBACK, BY REGION, 2018-2030 (USD MILLION)
TABLE 23. CALL CENTER OUTSOURCING MARKET SIZE, BY TELESALES & UPSELLS, BY REGION, 2018-2030 (USD MILLION)
TABLE 24. CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 25. CALL CENTER OUTSOURCING MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
TABLE 26. CALL CENTER OUTSOURCING MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 27. CALL CENTER OUTSOURCING MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 28. CALL CENTER OUTSOURCING MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY REGION, 2018-2030 (USD MILLION)
TABLE 29. CALL CENTER OUTSOURCING MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
TABLE 30. CALL CENTER OUTSOURCING MARKET SIZE, BY EDUCATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 31. CALL CENTER OUTSOURCING MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2030 (USD MILLION)
TABLE 32. CALL CENTER OUTSOURCING MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
TABLE 33. CALL CENTER OUTSOURCING MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
TABLE 34. CALL CENTER OUTSOURCING MARKET SIZE, BY INFORMATION TECHNOLOGY, BY REGION, 2018-2030 (USD MILLION)
TABLE 35. CALL CENTER OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 36. CALL CENTER OUTSOURCING MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 37. CALL CENTER OUTSOURCING MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 38. CALL CENTER OUTSOURCING MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
TABLE 39. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 40. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 41. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 42. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 43. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 44. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 45. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 46. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 47. ARGENTINA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 48. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 49. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 50. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 51. BRAZIL CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 52. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 53. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 54. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 55. CANADA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 56. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 57. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 58. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 59. MEXICO CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 60. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 61. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 62. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 63. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 64. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 65. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 66. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 67. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 68. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 69. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 70. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 71. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 72. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 73. AUSTRALIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 74. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 75. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 76. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 77. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 78. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 79. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 80. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 81. INDIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 82. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 83. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 84. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 85. INDONESIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 86. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 87. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 88. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 89. JAPAN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 90. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 91. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 92. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 93. MALAYSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 94. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 95. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 96. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 97. PHILIPPINES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 98. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 99. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 100. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 101. SINGAPORE CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 102. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 103. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 104. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 105. SOUTH KOREA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 106. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 107. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 108. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 109. TAIWAN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 110. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 111. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 112. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 113. THAILAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 114. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 115. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 116. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 117. VIETNAM CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 118. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 119. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 120. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 121. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 122. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 123. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 124. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 125. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 126. DENMARK CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 127. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 128. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 129. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 130. EGYPT CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 131. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 132. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 133. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 134. FINLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 135. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 136. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 137. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 138. FRANCE CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 139. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 140. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 141. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 142. GERMANY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 143. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 144. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 145. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 146. ISRAEL CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 147. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 148. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 149. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 150. ITALY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 151. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 152. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 153. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 154. NETHERLANDS CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 155. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 156. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 157. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 158. NIGERIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 159. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 160. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 161. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 162. NORWAY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 163. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 164. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 165. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 166. POLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 167. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 168. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 169. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 170. QATAR CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 171. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 172. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 173. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 174. RUSSIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 175. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 176. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 177. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 178. SAUDI ARABIA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 179. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 180. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 181. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 182. SOUTH AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 183. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 184. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 185. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 186. SPAIN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 187. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 188. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 189. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 190. SWEDEN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 191. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 192. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 193. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 194. SWITZERLAND CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 195. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 196. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 197. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 198. TURKEY CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 199. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 200. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 201. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 202. UNITED ARAB EMIRATES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 203. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY OPERATION, 2018-2030 (USD MILLION)
TABLE 204. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY INBOUND, 2018-2030 (USD MILLION)
TABLE 205. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY OUTBOUND, 2018-2030 (USD MILLION)
TABLE 206. UNITED KINGDOM CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
TABLE 207. CALL CENTER OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 208. CALL CENTER OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
TABLE 209. CALL CENTER OUTSOURCING MARKET LICENSE & PRICING

Companies Mentioned

Accenture
Atento SA
Bertelsmann SE & Co. KGaA
Capgemini
Cognizant
Go4Customer
HCL Technologies
Hinduja Global Solutions Ltd.
IBM Global Services
Infosys
Sitel Group
StarTek Inc.
Sykes Enterprises Inc.
SYNNEX Corp.
Tata Consultancy Services
Tech Mahindra
Teleperformance SE
Transcom Holding AB
TTEC Holdings Inc.
WNS Global Services

Methodology

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Table Information

Report Attribute	Details
No. of Pages	189
Published	March 2024
Forecast Period	2024 - 2030
Estimated Market Value ( USD ) in 2024	$ 321.18 Billion
Forecasted Market Value ( USD ) by 2030	$ 541.26 Billion
Compound Annual Growth Rate	9.0%
Regions Covered	Global
No. of Companies Mentioned	20

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FPNV Positioning Matrix

Market Share Analysis

Key Company Profiles

Market Segmentation & Coverage

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Table of Contents

Companies Mentioned

Methodology

Table Information

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