+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

Customer Relationship Management Market Research Report , by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2026 - Cumulative Impact of COVID-19

  • ID: 5337822
  • Report
  • July 2021
  • Region: Global
  • 194 pages
  • 360iResearch™
UP TO OFF
until Sep 30th 2021
The Global Customer Relationship Management Market will Grow to USD 72.83 Billion by 2026, at a CAGR of 7.97%

FEATURED COMPANIES

  • Acquia, Inc.
  • Chase Interaction Ltd
  • Freshworks Inc
  • Infusion Software Inc
  • Netsuite Inc.
  • Ramco Systems Limited
The Global Customer Relationship Management Market size was estimated at USD 45.96 Billion in 2020 and expected to reach USD 49.47 Billion in 2021, at a Compound Annual Growth Rate (CAGR) 7.97% to reach USD 72.83 Billion by 2026.



Market Statistics:


The report provides market sizing and forecast across five major currencies - USD, EUR GBP, JPY, and AUD. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.

Market Segmentation & Coverage:


This research report categorizes the Customer Relationship Management to forecast the revenues and analyze the trends in each of the following sub-markets:
  • Based on Region, the Customer Relationship Management Market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, and Thailand. The Europe, Middle East & Africa is further studied across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:


COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Competitive Strategic Window:


The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:


The FPNV Positioning Matrix evaluates and categorizes the vendors in the Customer Relationship Management Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:


The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Company Usability Profiles:


The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Customer Relationship Management Market, including Acquia, Inc., Adobe Systems Inc, Amdocs Limited, Aurea Software, Inc, Chase Interaction Ltd, Contactually Solutions, Copper CRM Inc, Creatio, Freshworks Inc, HubSpot, Inc., IBM Corporation, Infor, Infusion Software Inc, Insightly, Inc, ITC Infotech India Ltd., Microsoft Corporation, Netsuite Inc., Nimble Inc, Oracle Corporation, Pegasystems Inc., Ramco Systems Limited, Salesflare BVBA, Salesforce.com, Inc., SAP SE, SugarCRM, Zendesk, Inc., and Zoho Corporation Pvt. Ltd.

The report provides insights on the following pointers:


1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:


1. What is the market size and forecast of the Global Customer Relationship Management Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Customer Relationship Management Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Customer Relationship Management Market?
4. What is the competitive strategic window for opportunities in the Global Customer Relationship Management Market?
5. What are the technology trends and regulatory frameworks in the Global Customer Relationship Management Market?
6. What is the market share of the leading vendors in the Global Customer Relationship Management Market?
7. What modes and strategic moves are considered suitable for entering the Global Customer Relationship Management Market?
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Acquia, Inc.
  • Chase Interaction Ltd
  • Freshworks Inc
  • Infusion Software Inc
  • Netsuite Inc.
  • Ramco Systems Limited
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary
3.1. Introduction
3.2. Market Outlook
3.3. Region Outlook
3.4. Competitor Outlook

4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing digitalization of enterprises across industry verticals
5.1.1.2. Penetration of cloud technology and various service models
5.1.1.3. Emergence of small and medium enterprises globally
5.1.2. Restraints
5.1.2.1. Rising security and privacy concerns
5.1.3. Opportunities
5.1.3.1. Growing integration of artificial intelligence in industries
5.1.3.2. Rising technological advancement in service
5.1.4. Challenges
5.1.4.1. Lack of skilled professionals
5.2. Porters Five Forces Analysis
5.2.1. Threat of New Entrants
5.2.2. Threat of Substitutes
5.2.3. Bargaining Power of Customers
5.2.4. Bargaining Power of Suppliers
5.2.5. Industry Rivalry

6. Americas Customer Relationship Management Market
6.1. Introduction
6.2. Argentina
6.3. Brazil
6.4. Canada
6.5. Mexico
6.6. United States

7. Asia-Pacific Customer Relationship Management Market
7.1. Introduction
7.2. Australia
7.3. China
7.4. India
7.5. Indonesia
7.6. Japan
7.7. Malaysia
7.8. Philippines
7.9. Singapore
7.10. South Korea
7.11. Thailand

8. Europe, Middle East & Africa Customer Relationship Management Market
8.1. Introduction
8.2. France
8.3. Germany
8.4. Italy
8.5. Netherlands
8.6. Qatar
8.7. Russia
8.8. Saudi Arabia
8.9. South Africa
8.10. Spain
8.11. United Arab Emirates
8.12. United Kingdom

9. Competitive Landscape
9.1. FPNV Positioning Matrix
9.1.1. Quadrants
9.1.2. Business Strategy
9.1.3. Product Satisfaction
9.2. Market Ranking Analysis
9.3. Market Share Analysis, By Key Player
9.4. Competitive Scenario
9.4.1. Merger & Acquisition
9.4.2. Agreement, Collaboration, & Partnership
9.4.3. New Product Launch & Enhancement
9.4.4. Investment & Funding
9.4.5. Award, Recognition, & Expansion

10. Company Usability Profiles
10.1. Acquia, Inc.
10.2. Adobe Systems Inc
10.3. Amdocs Limited
10.4. Aurea Software, Inc
10.5. Chase Interaction Ltd
10.6. Contactually Solutions
10.7. Copper CRM Inc
10.8. Creatio
10.9. Freshworks Inc
10.10. HubSpot, Inc.
10.11. IBM Corporation
10.12. Infor
10.13. Infusion Software Inc
10.14. Insightly, Inc
10.15. ITC Infotech India Ltd.
10.16. Microsoft Corporation
10.17. Netsuite Inc.
10.18. Nimble Inc
10.19. Oracle Corporation
10.20. Pegasystems Inc.
10.21. Ramco Systems Limited
10.22. Salesflare BVBA
10.23. Salesforce.com, Inc.
10.24. SAP SE
10.25. SugarCRM
10.26. Zendesk, Inc.
10.27. Zoho Corporation Pvt. Ltd

11. Appendix
11.1. Discussion Guide
11.2. License & Pricing

List of Figures
FIGURE 1. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2020 VS 2026 (USD BILLION)
FIGURE 2. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY REGION, 2020 (USD BILLION)
FIGURE 3. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 4. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: MARKET DYNAMICS
FIGURE 5. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: PORTERS FIVE FORCES ANALYSIS
FIGURE 6. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 7. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 8. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 9. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 10. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 11. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 12. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 13. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 14. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 15. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 16. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 17. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 18. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 19. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 20. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 21. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 22. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 23. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 24. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 25. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 26. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 27. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 28. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 29. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 30. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 31. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 32. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 33. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 34. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 35. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: FPNV POSITIONING MATRIX
FIGURE 36. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 37. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY TYPE

List of Tables
TABLE 1. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016–2020
TABLE 3. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 4. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 5. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 6. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 7. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 8. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 9. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 10. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 11. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 12. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 13. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 14. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 15. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 16. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 17. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 18. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 19. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 20. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 21. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 22. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 23. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 24. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 25. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 26. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 27. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 28. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 29. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 30. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 31. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 32. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 33. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: SCORES
TABLE 34. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: BUSINESS STRATEGY
TABLE 35. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: PRODUCT SATISFACTION
TABLE 36. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: RANKING
TABLE 37. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 38. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: MERGER & ACQUISITION
TABLE 39. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 40. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 41. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: INVESTMENT & FUNDING
TABLE 42. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 43. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET: LICENSE & PRICING
Note: Product cover images may vary from those shown
  • Acquia, Inc.
  • Adobe Systems Inc
  • Amdocs Limited
  • Aurea Software, Inc
  • Chase Interaction Ltd
  • Contactually Solutions
  • Copper CRM Inc
  • Creatio
  • Freshworks Inc
  • HubSpot, Inc.
  • IBM Corporation
  • Infor
  • Infusion Software Inc
  • Insightly, Inc
  • ITC Infotech India Ltd.
  • Microsoft Corporation
  • Netsuite Inc.
  • Nimble Inc
  • Oracle Corporation
  • Pegasystems Inc.
  • Ramco Systems Limited
  • Salesflare BVBA
  • Salesforce.com, Inc.
  • SAP SE
  • SugarCRM
  • Zendesk, Inc.
  • Zoho Corporation Pvt. Ltd
Note: Product cover images may vary from those shown

Loading
LOADING...

Adroll
adroll