Global Customer Relationship Management Market by Solution (CRM Analytics, Customer Experience Management, Customer Service), Deployment (Cloud, On-Premise), Enterprise Size, End-Use - Forecast 2024-2030- Product Image

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Global Customer Relationship Management Market by Solution (CRM Analytics, Customer Experience Management, Customer Service), Deployment (Cloud, On-Premise), Enterprise Size, End-Use - Forecast 2024-2030

Report
189 Pages
March 2024
Region: Global
360iResearch™
ID: 5337822

UP TO €846EUR$875USD£727GBP OFF until Dec 31^st 2024

The Customer Relationship Management Market size was estimated at USD 57.65 billion in 2023, USD 62.30 billion in 2024, and is expected to grow at a CAGR of 8.16% to reach USD 99.87 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Customer Relationship Management Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Customer Relationship Management Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Customer Relationship Management Market, highlighting leading vendors and their innovative profiles. These include Acquia, Inc., Adobe Systems Inc, Aurea Software, Inc, CompassAFM, Copper CRM Inc, Freshworks Inc, HubSpot, Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Salesflare BVBA, Salesforce.com, Inc., SugarCRM Inc., Zendesk, Inc., and Zoho Corporation Pvt. Ltd.

Market Segmentation & Coverage

This research report categorizes the Customer Relationship Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

Solution
- CRM Analytics
- Customer Experience Management
- Customer Service
- Marketing Automation
- Salesforce Automation
- Social Media Monitoring
Deployment
- Cloud
- On-Premise
Enterprise Size
- Large Enterprise
- SMEs
End-Use
- BFSI
- Discrete Manufacturing
- Government & Education
- Healthcare
- IT & Telecom
- Retail

Region
- Americas
  - Argentina
  - Brazil
  - Canada
  - Mexico
  - United States
    - California
    - Florida
    - Illinois
    - New York
    - Ohio
    - Pennsylvania
    - Texas
- Asia-Pacific
  - Australia
  - China
  - India
  - Indonesia
  - Japan
  - Malaysia
  - Philippines
  - Singapore
  - South Korea
  - Taiwan
  - Thailand
  - Vietnam
- Europe, Middle East & Africa
  - Denmark
  - Egypt
  - Finland
  - France
  - Germany
  - Israel
  - Italy
  - Netherlands
  - Nigeria
  - Norway
  - Poland
  - Qatar
  - Russia
  - Saudi Arabia
  - South Africa
  - Spain
  - Sweden
  - Switzerland
  - Turkey
  - United Arab Emirates
  - United Kingdom

The report offers valuable insights on the following aspects

Market Penetration: It presents comprehensive information on the market provided by key players.
Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as

What is the market size and forecast of the Customer Relationship Management Market?
Which products, segments, applications, and areas should one consider investing in over the forecast period in the Customer Relationship Management Market?
What are the technology trends and regulatory frameworks in the Customer Relationship Management Market?
What is the market share of the leading vendors in the Customer Relationship Management Market?
Which modes and strategic moves are suitable for entering the Customer Relationship Management Market?

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Please note: This report can be updated on request. Please contact our Customer Experience team using the Ask a Question widget on our website.

With the purchase of this report at the Multi-user License or greater level, you will have access to one hour with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This will need to be used within three months of purchase.

This report also includes a complimentary Excel file with data from the report for purchasers at the Site License or greater level.

1. Preface

1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology

2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

4.1. Introduction
4.2. Customer Relationship Management Market, by Region

5. Market Insights

5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing digitalization of enterprises across industry verticals
5.1.1.2. Penetration of cloud technology and various service models
5.1.1.3. Emergence of small and medium enterprises globally
5.1.2. Restraints
5.1.2.1. Rising security and privacy concerns
5.1.3. Opportunities
5.1.3.1. Growing integration of artificial intelligence in industries
5.1.3.2. Rising technological advancement in service
5.1.4. Challenges
5.1.4.1. Lack of skilled professionals
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. Customer Relationship Management Market, by Solution

6.1. Introduction
6.2. CRM Analytics
6.3. Customer Experience Management
6.4. Customer Service
6.5. Marketing Automation
6.6. Salesforce Automation
6.7. Social Media Monitoring

7. Customer Relationship Management Market, by Deployment

7.1. Introduction
7.2. Cloud
7.3. On-Premise

8. Customer Relationship Management Market, by Enterprise Size

8.1. Introduction
8.2. Large Enterprise
8.3. SMEs

9. Customer Relationship Management Market, by End-Use

9.1. Introduction
9.2. BFSI
9.3. Discrete Manufacturing
9.4. Government & Education
9.5. Healthcare
9.6. IT & Telecom
9.7. Retail

10. Americas Customer Relationship Management Market

10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States

11. Asia-Pacific Customer Relationship Management Market

11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
11.13. Vietnam

12. Europe, Middle East & Africa Customer Relationship Management Market

12.1. Introduction
12.2. Denmark
12.3. Egypt
12.4. Finland
12.5. France
12.6. Germany
12.7. Israel
12.8. Italy
12.9. Netherlands
12.10. Nigeria
12.11. Norway
12.12. Poland
12.13. Qatar
12.14. Russia
12.15. Saudi Arabia
12.16. South Africa
12.17. Spain
12.18. Sweden
12.19. Switzerland
12.20. Turkey
12.21. United Arab Emirates
12.22. United Kingdom

13. Competitive Landscape

13.1. FPNV Positioning Matrix
13.2. Market Share Analysis, By Key Player
13.3. Competitive Scenario Analysis, By Key Player

14. Competitive Portfolio

14.1. Key Company Profiles
14.1.1. Acquia, Inc.
14.1.2. Adobe Systems Inc
14.1.3. Aurea Software, Inc
14.1.4. CompassAFM
14.1.5. Copper CRM Inc
14.1.6. Freshworks Inc
14.1.7. HubSpot, Inc.
14.1.8. International Business Machines Corporation
14.1.9. Microsoft Corporation
14.1.10. Oracle Corporation
14.1.11. Pegasystems Inc.
14.1.12. Salesflare BVBA
14.1.13. Salesforce.com, Inc.
14.1.14. SugarCRM Inc.
14.1.15. Zendesk, Inc.
14.1.16. Zoho Corporation Pvt. Ltd
14.2. Key Product Portfolio

15. Appendix

15.1. Discussion Guide
15.2. License & Pricing

List of Figures

FIGURE 1. CUSTOMER RELATIONSHIP MANAGEMENT MARKET RESEARCH PROCESS
FIGURE 2. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2023 VS 2030
FIGURE 3. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CUSTOMER RELATIONSHIP MANAGEMENT MARKET DYNAMICS
FIGURE 7. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
FIGURE 8. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
FIGURE 10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
FIGURE 12. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2023 VS 2030 (%)
FIGURE 14. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 18. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 24. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
TABLE 3. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 6. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CRM ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CUSTOMER SERVICE, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SALESFORCE AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA MONITORING, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 13. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 16. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISE, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SMES, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 19. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 20. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DISCRETE MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 21. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY GOVERNMENT & EDUCATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 22. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 23. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
TABLE 24. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
TABLE 25. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 26. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 27. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 28. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 29. AMERICAS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 30. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 31. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 32. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 33. ARGENTINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 34. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 35. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 36. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 37. BRAZIL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 38. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 39. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 40. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 41. CANADA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 42. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 43. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 44. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 45. MEXICO CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 46. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 47. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 48. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 49. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 50. UNITED STATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 51. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 52. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 53. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 54. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 55. ASIA-PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 56. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 57. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 58. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 59. AUSTRALIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 60. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 61. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 62. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 63. CHINA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 64. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 65. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 66. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 67. INDIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 68. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 69. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 70. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 71. INDONESIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 72. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 73. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 74. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 75. JAPAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 76. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 77. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 78. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 79. MALAYSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 80. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 81. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 82. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 83. PHILIPPINES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 84. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 85. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 86. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 87. SINGAPORE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 88. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 89. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 90. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 91. SOUTH KOREA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 92. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 93. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 94. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 95. TAIWAN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 96. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 97. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 98. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 99. THAILAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 100. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 101. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 102. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 103. VIETNAM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 104. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 105. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 106. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 107. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 108. EUROPE, MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 109. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 110. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 111. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 112. DENMARK CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 113. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 114. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 115. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 116. EGYPT CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 117. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 118. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 119. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 120. FINLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 121. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 122. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 123. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 124. FRANCE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 125. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 126. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 127. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 128. GERMANY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 129. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 130. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 131. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 132. ISRAEL CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 133. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 134. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 135. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 136. ITALY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 137. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 138. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 139. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 140. NETHERLANDS CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 141. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 142. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 143. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 144. NIGERIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 145. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 146. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 147. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 148. NORWAY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 149. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 150. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 151. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 152. POLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 153. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 154. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 155. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 156. QATAR CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 157. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 158. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 159. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 160. RUSSIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 161. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 162. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 163. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 164. SAUDI ARABIA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 165. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 166. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 167. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 168. SOUTH AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 169. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 170. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 171. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 172. SPAIN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 173. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 174. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 175. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 176. SWEDEN CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 177. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 178. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 179. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 180. SWITZERLAND CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 181. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 182. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 183. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 184. TURKEY CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 185. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 186. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 187. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 188. UNITED ARAB EMIRATES CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 189. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
TABLE 190. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 191. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
TABLE 192. UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
TABLE 193. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 194. CUSTOMER RELATIONSHIP MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
TABLE 195. CUSTOMER RELATIONSHIP MANAGEMENT MARKET LICENSE & PRICING

Companies Mentioned

Acquia, Inc.
Adobe Systems Inc
Aurea Software, Inc
CompassAFM
Copper CRM Inc
Freshworks Inc
HubSpot, Inc.
International Business Machines Corporation
Microsoft Corporation
Oracle Corporation
Pegasystems Inc.
Salesflare BVBA
Salesforce.com, Inc.
SugarCRM Inc.
Zendesk, Inc.
Zoho Corporation Pvt. Ltd

Methodology

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Table Information

Report Attribute	Details
No. of Pages	189
Published	March 2024
Forecast Period	2024 - 2030
Estimated Market Value ( USD ) in 2024	$ 62.3 Billion
Forecasted Market Value ( USD ) by 2030	$ 99.87 Billion
Compound Annual Growth Rate	8.1%
Regions Covered	Global
No. of Companies Mentioned	16

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FPNV Positioning Matrix

Market Share Analysis

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Table of Contents

Companies Mentioned

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