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Customer Relationship Management Market by Component and Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2020-2027

  • ID: 5341542
  • Report
  • April 2021
  • Region: Global
  • 334 pages
  • Allied Analytics LLP
Customer relationship management (CRM) includes combination of strategies, technologies and practices that are used by organization to analyze and manage interactions between customer and organization as well as to collect data throughout the customer lifecycle. Its goal is to enhance customer and company relationships and help in customer sustainability and increases the sales growth. Customer relationship management systems gather customer data from all different channels, points of contact, which is work between the customer and the organization. This channel includes the brand website, inbound and outbound calls, direct mail, live chat and social networks. Customer relationship management systems can also provide a customer’s detail personal information along with his location, purchase history, buying preferences this will make easy to organization to sustain customer for long time.

Numerous factors such as increasing focus on customer engagement for long time and increasing use of customer relation management software in the small and medium scale enterprises drives the growth of the market globally. Moreover the worldwide acceleration of digital transformation in enterprises due to COVID-19 outbreak boosts the growth of the market. However, lack of security about the privacy of customer information and high initial installation cost of this software may restrain the growth of the market globally. Furthermore, increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone as well as high operational efficiency and less operational cost of the CRM software will create lucrative opportunity in the CRM market in forecast period.

Customer relationship management market is segmented into component, deployment mode, organizational size, application, industry vertical, and region. By component, it is bifurcated into software and service. Depending on deployment mode, it is categorized into on-premise, cloud, and hybrid. On the basis of organization size, it is categorized into large scale and small and medium size enterprises. As per industry vertical, it is classified into BFSI, healthcare, energy & utility, IT & telecommunication, retail & e-commerce, manufacturing, government & defense and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

This report gives an in-depth profile of some key market players in the customer relationship management market, which include Insightly, Inc., Microsoft Corporation, Netsuite Inc., Oracle Corporation, Pegasystems, Sage Group plc, Salesforce.com, Inc, SAP SE, SugarCRM, and Zoho Corporation Pvt. Ltd.

Key Benefits for Stakeholders

  • The study provides an in-depth analysis of the customer relationship management market along with the current trends and future estimations to elucidate the imminent investment pockets.
  • Information about key drivers, restraints, and opportunities and their impact analysis on the customer relationship management market size is provided.
  • Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the customer relationship management.
  • The quantitative analysis of the customer relationship management market from 2019 to 2027 is provided to determine the Customer relationship management market potential.

Key Market Segments


By Component

  • Software
  • Services

By Deployment Mode:

  • On-Premise
  • Cloud
  • Hybrid

By Organizational size

  • Large scale
  • Small and medium scale

By Application

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others

By Industry Vertical

  • BFSI
  • Healthcare
  • Energy & Utility
  • IT & Telecommunication
  • Retail & E-commerce
  • Manufacturing
  • Government & Defense
  • Media & Entertainment
  • Others

By Region

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia-Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Rest of Asia-Pacific
  • LAMEA
  • Latin America
  • Middle East
  • Africa

Key market players

  • Insightly, Inc
  • Microsoft Corporation
  • Netsuite Inc.
  • Oracle Corporation
  • Pegasystems
  • Sage Group plc
  • Salesforce.com, Inc
  • SAP SE
  • SugarCRM
  • Zoho Corporation Pvt. Ltd.
Note: Product cover images may vary from those shown
CHAPTER 1: INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS FOR STAKEHOLDERS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models

CHAPTER 2: EXECUTIVE SUMMARY
2.1. KEY FINDINGS
2.1.1. Top impacting factors
2.1.2. Top investment pockets
2.1.3. CXO perspective

CHAPTER 3: MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FORCES SHAPING THE CUSTOMER RELATIONSHIP MANAGEMENT MARKET
3.3. CASE STUDIES
3.3.1. Case study 01
3.3.2. Case study 02
3.4. MARKET DYNAMICS
3.4.1. Drivers
3.4.1.1. Increasing focus towards customer engagement and retention for long time among small and medium scale enterprise
3.4.1.2. The worldwide acceleration of digital transformation in enterprises due to COVID-19 outbreak boosts the growth of the market
3.4.2. Restraints
3.4.2.1. Lack of security about the privacy of customer information and high initial installation cost of CRM software
3.4.3. Opportunities
3.4.3.1. Increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone
3.4.3.2. High operational efficiency and less operational cost of the CRM software will create lucrative opportunity in the CRM market
3.5. MARKET EVOLUTION/INDUSTRY ROADMAP
3.6. IMPACT OF GOVERNMENT REGULATIONS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET
3.7. COVID-19 IMPACT ANALYSIS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET
3.7.1. Impact on market size
3.7.2. Consumer trends, preferences, and budget impact
3.7.3. Economic impact
3.7.4. Strategies to tackle negative impact
3.7.5. Opportunity window

CHAPTER 4: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CPMPONENT
4.1. OVERVIEW
4.2. SOFTWARE
4.2.1. Key market trends, growth factors, and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market analysis, by country
4.3. SERVICE
4.3.1. Key market trends, growth factors, and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market analysis, by country

CHAPTER 5: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL
5.1. OVERVIEW
5.2. ON-PREMISE
5.2.1. Key market trends, growth factors, and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market analysis, by country
5.3. CLOUD
5.3.1. Key market trends, growth factors, and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market analysis, by country
5.4. HYBRID
5.4.1. Key market trends, growth factors, and opportunities
5.4.2. Market size and forecast, by region
5.4.3. Market analysis, by country

CHAPTER 6: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE
6.1. OVERVIEW
6.2. SMALL & MEDIUM SCALE ENTERPRISE
6.2.1. Key market trends, growth factors, and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market analysis, by country
6.3. LARGE SCALE ENTERPRISE
6.3.1. Key market trends, growth factors, and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market analysis, by country

CHAPTER 7: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATIONS
7.1. OVERVIEW
7.2. CUSTOMER SERVICE
7.2.1. Key market trends, growth factors, and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market analysis, by country
7.3. CUSTOMER EXPERIENCE MANAGEMENT
7.3.1. Key market trends, growth factors, and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market analysis, by country
7.4. CRM ANALYSIS
7.4.1. Key market trends, growth factors, and opportunities
7.4.2. Market size and forecast, by region
7.4.3. Market analysis, by country
7.5. MARKETING AUTOMATION
7.5.1. Key market trends, growth factors, and opportunities
7.5.2. Market size and forecast, by region
7.5.3. Market analysis, by country
7.6. SALSEFORCE AUTOMATION
7.6.1. Key market trends, growth factors, and opportunities
7.6.2. Market size and forecast, by region
7.6.3. Market analysis, by country
7.7. OTHERS
7.7.1. Key market trends, growth factors, and opportunities
7.7.2. Market size and forecast, by region
7.7.3. Market analysis, by country

CHAPTER 8: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL
8.1. OVERVIEW
8.2. HEALTHCARE
8.2.1. Key market trends, growth factors, and opportunities
8.2.2. Market size and forecast, by region
8.2.3. Market analysis, by country
8.3. RETAIL & E-COMMERCE
8.3.1. Key market trends, growth factors, and opportunities
8.3.2. Market size and forecast, by region
8.3.3. Market analysis, by country
8.4. BFSI
8.4.1. Key market trends, growth factors, and opportunities
8.4.2. Market size and forecast, by region
8.4.3. Market analysis, by country
8.5. IT & TELECOM
8.5.1. Key market trends, growth factors, and opportunities
8.5.2. Market size and forecast, by region
8.5.3. Market analysis, by country
8.6. ENERGY & UTILITY
8.6.1. Key market trends, growth factors, and opportunities
8.6.2. Market size and forecast, by region
8.7. MANUFACTURING
8.7.1. Key market trends, growth factors, and opportunities
8.7.2. Market size and forecast, by region
8.7.3. Market analysis, by country
8.8. GOVERNMENT & DEFENCE
8.8.1. Key market trends, growth factors, and opportunities
8.8.2. Market size and forecast, by region
8.9. MEDIA & ENTERTAINMENT
8.9.1. Key market trends, growth factors, and opportunities
8.9.2. Market size and forecast, by region
8.9.3. Market analysis, by country
8.10. OTHERS
8.10.1. Key market trends, growth factors, and opportunities
8.10.2. Market size and forecast, by region
8.10.3. Market analysis, by country

CHAPTER 9: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY REGION
9.1. OVERVIEW
9.2. NORTH AMERICA
9.2.1. Key market trends, growth factors and opportunities
9.2.2. Market size and forecast, by component
9.2.3. Market size and forecast, by deployment
9.2.4. Market size and forecast, by enterprise size
9.2.5. Market size and forecast, by application
9.2.6. Market size and forecast, by industry vertical
9.2.7. Market analysis, by country
9.2.7.1. U.S.
9.2.7.1.1. Market size and forecast, by component
9.2.7.1.2. Market size and forecast, by deployment model
9.2.7.1.3. Market size and forecast, by enterprise size
9.2.7.1.4. Market size and forecast, by application
9.2.7.1.5. Market size and forecast, by industry vertical
9.2.7.2. Canada
9.2.7.2.1. Market size and forecast, by component
9.2.7.2.2. Market size and forecast, by deployment model
9.2.7.2.3. Market size and forecast, by enterprise size
9.2.7.2.4. Market size and forecast, by application
9.2.7.2.5. Market size and forecast, by industry vertical
9.3. EUROPE
9.3.1. Key market trends, growth factors and opportunities
9.3.2. Market size and forecast, by component
9.3.3. Market size and forecast, by deployment model
9.3.4. Market size and forecast, by enterprise size
9.3.5. Market size and forecast, by application
9.3.6. Market size and forecast, by industry vertical
9.3.7. Market analysis, by country
9.3.7.1. UK
9.3.7.1.1. Market size and forecast, by component
9.3.7.1.2. Market size and forecast, by deployment model
9.3.7.1.3. Market size and forecast, by enterprise size
9.3.7.1.4. Market size and forecast, by application
9.3.7.1.5. Market size and forecast, by industry vertical
9.3.7.2. Germany
9.3.7.2.1. Market size and forecast, by component
9.3.7.2.2. Market size and forecast, by deployment model
9.3.7.2.3. Market size and forecast, by enterprise size
9.3.7.2.4. Market size and forecast, by application
9.3.7.2.5. Market size and forecast, by industry vertical
9.3.7.3. France
9.3.7.3.1. Market size and forecast, component
9.3.7.3.2. Market size and forecast, deployment model
9.3.7.3.3. Market size and forecast, by enterprise size
9.3.7.3.4. Market size and forecast, by application
9.3.7.3.5. Market size and forecast, by industry vertical
9.3.7.4. Spain
9.3.7.4.1. Market size and forecast, component
9.3.7.4.2. Market size and forecast, deployment model
9.3.7.4.3. Market size and forecast, by enterprise size
9.3.7.4.4. Market size and forecast, by application
9.3.7.4.5. Market size and forecast, by industry vertical
9.3.7.5. Italy
9.3.7.5.1. Market size and forecast, component
9.3.7.5.2. Market size and forecast, deployment model
9.3.7.5.3. Market size and forecast, by enterprise size
9.3.7.5.4. Market size and forecast, by application
9.3.7.5.5. Market size and forecast, by industry vertical
9.3.7.6. Rest of Europe
9.3.7.6.1. Market size and forecast, by component
9.3.7.6.2. Market size and forecast, by deployment model
9.3.7.6.3. Market size and forecast, by enterprise size
9.3.7.6.4. Market size and forecast, by application
9.3.7.6.5. Market size and forecast, by industry vertical
9.4. ASIA-PACIFIC
9.4.1. Key market trends, growth factors and opportunities
9.4.2. Market size and forecast, by Component
9.4.3. Market size and forecast, by deployment model
9.4.4. Market size and forecast, by enterprise size
9.4.5. Market size and forecast, by application
9.4.6. Market size and forecast, by industry vertical
9.4.7. Market analysis, by country
9.4.7.1. Japan
9.4.7.1.1. Market size and forecast, by component
9.4.7.1.2. Market size and forecast, by deployment model
9.4.7.1.3. Market size and forecast, by enterprise size
9.4.7.1.4. Market size and forecast, by application
9.4.7.1.5. Market size and forecast, by industry vertical
9.4.7.2. China
9.4.7.2.1. Market size and forecast, by component
9.4.7.2.2. Market size and forecast, by deployment model
9.4.7.2.3. Market size and forecast, by enterprise size
9.4.7.2.4. Market size and forecast, by application
9.4.7.2.5. Market size and forecast, by industry vertical
9.4.7.3. Australia
9.4.7.3.1. Market size and forecast, by component
9.4.7.3.2. Market size and forecast, by deployment model
9.4.7.3.3. Market size and forecast, by enterprise size
9.4.7.3.4. Market size and forecast, by application
9.4.7.3.5. Market size and forecast, by industry vertical
9.4.7.4. India
9.4.7.4.1. Market size and forecast, by component
9.4.7.4.2. Market size and forecast, by deployment model
9.4.7.4.3. Market size and forecast, by enterprise size
9.4.7.4.4. Market size and forecast, by application
9.4.7.4.5. Market size and forecast, by industry vertical
9.4.7.5. South Korea
9.4.7.5.1. Market size and forecast, by component
9.4.7.5.2. Market size and forecast, by deployment model
9.4.7.5.3. Market size and forecast, by enterprise size
9.4.7.5.4. Market size and forecast, by application
9.4.7.5.5. Market size and forecast, by industry vertical
9.4.7.6. Rest of Asia-Pacific
9.4.7.6.1. Market size and forecast, by component
9.4.7.6.2. Market size and forecast, by deployment model
9.4.7.6.3. Market size and forecast, by enterprise size
9.4.7.6.4. Market size and forecast, by application
9.4.7.6.5. Market size and forecast, by industry vertical
9.5. LAMEA
9.5.1. Key market trends, growth factors and opportunities
9.5.2. Market size and forecast, by Component
9.5.3. Market size and forecast, by deployment model
9.5.4. Market size and forecast, by enterprise size
9.5.5. Market size and forecast, by application
9.5.6. Market size and forecast, by industry vertical
9.5.7. Market analysis, by country
9.5.7.1. Latin America
9.5.7.1.1. Market size and forecast, by component
9.5.7.1.2. Market size and forecast, by deployment model
9.5.7.1.3. Market size and forecast, by enterprise size
9.5.7.1.4. Market size and forecast, by application
9.5.7.1.5. Market size and forecast, by industry vertical
9.5.7.2. Middle East
9.5.7.2.1. Market size and forecast, by component
9.5.7.2.2. Market size and forecast, by deployment model
9.5.7.2.3. Market size and forecast, by enterprise size
9.5.7.2.4. Market size and forecast, by application
9.5.7.2.5. Market size and forecast, by industry vertical
9.5.7.3. Africa
9.5.7.3.1. Market size and forecast, by component
9.5.7.3.2. Market size and forecast, by deployment model
9.5.7.3.3. Market size and forecast, by enterprise size
9.5.7.3.4. Market size and forecast, by application
9.5.7.3.5. Market size and forecast, by industry vertical

CHAPTER 10: COMPETITIVE LANDSCAPE
10.1. KEY PLAYER POSITIONING ANALYSIS, 2019
10.2. TOP WINNING STRATEGIES
10.3. COMPETITIVE DASHBOARD
10.4. KEY DEVELOPMENTS
10.4.1. Partnership
10.4.2. Collaboration
10.4.3. Product launch
10.4.4. Acquisition

CHAPTER 11: COMPANY PROFILES
11.1. AUREA SOFTWARE, INC
11.1.1. Company overview
11.1.2. Key executives
11.1.3. Company snapshot
11.1.4. Product portfolio
11.1.5. Key strategic moves and developments
11.2. INSIGHTLY, INC
11.2.1. Company overview
11.2.2. Key executives
11.2.3. Company snapshot
11.2.4. Product portfolio
11.2.5. Key strategic moves and developments
11.3. MICROSOFT CORPORATION
11.3.1. Company overview
11.3.2. Key executives
11.3.3. Company snapshot
11.3.4. Operating business segments
11.3.5. Product portfolio
11.3.6. R&D expenditure
11.3.7. Business performance
11.3.8. Key strategic moves and developments
11.4. ORACLE CORPORATION
11.4.1. Company overview
11.4.2. Key executives
11.4.3. Company snapshot
11.4.4. Operating business segments
11.4.5. Product portfolio
11.4.6. R&D expenditure
11.4.7. Business performance
11.4.8. Key strategic moves and developments
11.5. PEGASYSTEMS
11.5.1. Company overview
11.5.2. Key executives
11.5.3. Company snapshot
11.5.4. Product portfolio
11.5.5. R&D expenditure
11.5.6. Business performance
11.5.7. Key strategic moves and developments
11.6. SAGE GROUP.
11.6.1. Company overview
11.6.2. Key executives
11.6.3. Company snapshot
11.6.4. Product portfolio
11.6.5. Business performance
11.6.6. Key strategic moves and developments
11.7. SALESFORCE. COM, INC
11.7.1. Company overview
11.7.2. Key executives
11.7.3. Company snapshot
11.7.4. Product portfolio
11.7.5. R&D expenditure
11.7.6. Business performance
11.7.7. Key strategic moves and developments
11.8. SAP SE
11.8.1. Company overview
11.8.2. Key executives
11.8.3. Company snapshot
11.8.4. Operating business segments
11.8.5. Product portfolio
11.8.6. R&D expenditure
11.8.7. Business performance
11.8.8. Key strategic moves and developments
11.9. SUGARCRM
11.9.1. Company overview
11.9.2. Key executives
11.9.3. Company snapshot
11.9.4. Product portfolio
11.9.5. Key strategic moves and developments
11.10. ZOHO CORPORATION PVT. LTD
11.10.1. Company overview
11.10.2. Key executives
11.10.3. Company snapshot
11.10.4. Product portfolio
11.10.5. Key strategic moves and developments

List of Tables
Table 01. Global Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 02. Global Customer Relationship Management Market for Software , by Region, 2019-2027 ($Billion )
Table 03. Global Customer Relationship Management Market for Service , by Region, 2019-2027 ($Billion )
Table 04. Global Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 05. Global Customer Relationship Management Market for On-Premise , by Region, 2019-2027 ($Billion )
Table 06. Global Customer Relationship Management Market for Cloud , by Region, 2019-2027 ($Billion )
Table 07. Global Customer Relationship Management Market for Hybrid , by Region, 2019-2027 ($Billion )
Table 08. Global Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 09. Global Customer Relationship Management Market for Small & Medium Scale Enterprise, by Region, 2019-2027 ($Billion )
Table 10. Global Customer Relationship Management Market for Large Scale Enterprise, by Region, 2019-2027 ($Billion )
Table 11. Global Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 12. Global Customer Relationship Management Market for Customer Service, 2019-2027 ($Billion )
Table 13. Global Customer Relationship Management Market for Customer Experience Management, 2019-2027 ($Billion )
Table 14. Global Customer Relationship Management Market for Crm Analysis, 2019-2027 ($Billion )
Table 15. Global Customer Relationship Management Market for Marketing Automation , 2019-2027 ($Billion )
Table 16. Global Customer Relationship Management Market for Salseforce Automation, 2019-2027 ($Billion )
Table 17. Global Customer Relationship Management Market for Others, 2019-2027 ($Billion )
Table 18. Global Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 19. Global Customer Relationship Management Market for Healthcare, by Region, 2019-2027 ($Billion )
Table 20. Global Customer Relationship Management Market for Retail & E-Commerce, by Region, 2019-2027 ($Billion )
Table 21. Global Customer Relationship Management Market for Bfsi, by Region, 2019-2027 ($Billion )
Table 22. Global Customer Relationship Management Market for It & Telecom, by Region, 2019-2027 ($Billion )
Table 23. Global Customer Relationship Management Market for Energy and Utility, by Region, 2019-2027 ($Billion )
Table 24. Global Customer Relationship Management Market for Manufactturing, by Region, 2019-2027 ($Billion )
Table 25. Global Customer Relationship Management Market for Government and Defence, by Region, 2019-2027 ($Billion )
Table 26. Global Customer Relationship Management Market for Media & Entertainment, by Region, 2019-2027 ($Billion )
Table 27. Global Customer Relationship Management Market for Others, by Region, 2019-2027 ($Billion )
Table 28. Global Customer Relationship Management Market, by Region, 2019-2027 ($Billion )
Table 29. North America Global Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 30. North America Global Customer Relationship Management Market, by Deployment, 2019-2027 ($Billion )
Table 31. North America Global Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 32. North America Global Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 33. North America Global Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 34. North America Global Customer Relationship Management Market, by Country, 2019-2027 ($Billion )
Table 35. U.S. Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 36. U.S. Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 37. U.S. Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 38. U.S. Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 39. U.S. Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 40. Canada Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 41. Canada Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 42. Canada Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 43. Canada Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 44. Canada Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 45. Europe Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 46. Europe Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 47. Europe Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 48. Europe Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 49. Europe Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 50. Europe Customer Relationship Management Market, by Country, 2019-2027 ($Billion )
Table 51. UK Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 52. UK Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 53. UK Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 54. UK Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 55. UK Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 56. Germany Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 57. Germany Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 58. Germany Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 59. Germany Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 60. Germany Global Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 61. France Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 62. France Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 63. France Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 64. France Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 65. France Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 66. Spain Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 67. Spain Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 68. Spain Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 69. Spain Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 70. Spain Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 71. Italy Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 72. Italy Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 73. Italy Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 74. Italy Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 75. Italy Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 76. Rest of Europe Customer Relationship Management Market by Component, 2019-2027 ($Billion )
Table 77. Rest of Europe Customer Relationship Management Market by Deployment Model, 2019-2027 ($Billion )
Table 78. Rest of Europe Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 79. Rest of Europe Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 80. Rest of Europe Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 81. Asia-Pacific Customer Relationship Management Market by Component, 2019-2027 ($Billion )
Table 82. Asia-Pacific Customer Relationship Management Market by Deployment Model, 2019-2027 ($Billion )
Table 83. Asia-Pacific Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 84. Asia-Pacific Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 85. Asia-Pacific Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 86. Asia-Pacific Customer Relationship Management Market, by Country, 2019-2027 ($Billion )
Table 87. Japan Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 88. Japan Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 89. Japan Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 90. Japan Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 91. Japan Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 92. China Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 93. China Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 94. China Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 95. China Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 96. China Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 97. Australia Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 98. Australia Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 99. Australia Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 100. Australia Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 101. Australia Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 102. India Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 103. India Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 104. India Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 105. India Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 106. India Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 107. South Korea Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 108. South Korea Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 109. South Korea Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 110. South Korea Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 111. South Korea Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 112. Rest of Global Customer Relationship Management Market, Component, 2019-2027 ($Billion )
Table 113. Rest of Global Customer Relationship Management Market, Deployment Model, 2019-2027 ($Billion )
Table 114. Rest of Asia-Pacific Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 115. Rest of Asia-Pacific Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 116. Rest of Asia-Pacific Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 117. LAMEA Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 118. LAMEA Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 119. LAMEA Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 120. LAMEA Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 121. LAMEA Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 122. Latin America Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 123. Latin America Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 124. Latin America Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 125. Latin America Global Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 126. Latin America Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 127. Middle East Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 128. Middle East Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 129. Middle East Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 130. Middle East Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 131. Middle East Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 132. Africa Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Table 133. Africa Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Table 134. Africa Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Table 135. Africa Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Table 136. Africa Global Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Table 141. Aurea Software Inc: Key Executives
Table 142. Aurea Software Inc: Company Snapshot
Table 143. Aurea Software Inc: Product Portfolio
Table 144. Insightly, Inc.: Key Executives
Table 145. Insightly, Inc.: Company Snapshot
Table 146. Insightly, Inc.: Product Portfolio
Table 147. Microsoft Corporation: Key Executives
Table 148. Microsoft Corporation: Company Snapshot
Table 149. Microsoft Corporation: Operating Segments
Table 150. Microsoft Corporation: Product Portfolio
Table 151. Oracle Corporation: Key Executives
Table 152. Oracle Corporation: Company Snapshot
Table 153. Oracle Corporation: Operating Segments
Table 154. Oracle Corporation: Product Portfolio
Table 155. Pegasystems: Key Executives
Table 156. Pegasystems: Company Snapshot
Table 157. Pegasystems: Product Portfolio
Table 158. Sage Group plc: Key Executives
Table 159. Sage Group plc: Company Snapshot
Table 160. Sage Group plc: Product Portfolio
Table 161. Sage Group plc: Key Strategic Moves and Developments
Table 162. Salesforce. Com, Inc.: Key Executives
Table 163. Salesforce. Com, Inc.: Company Snapshot
Table 164. Salesforce. Com, Inc.: Product Portfolio
Table 165. Verizon Communication Inc.: Key Executives
Table 166. Sap Se.: Company Snapshot
Table 167. Vodafone: Operating Segments
Table 168. Sap Se.: Product Portfolio
Table 169. Sugar Crm: Key Executives
Table 170. Sugar Crm: Company Snapshot
Table 171. Sugarcrm: Product Portfolio
Table 172. Zoho Corporation Pvt. Ltd: Key Executives
Table 173. Zoho Corporation Pvt. Ltd: Company Snapshot
Table 174. Zoho Corporation Pvt. Ltd: Product Portfolio

List of Figures
Figure 01. Key Market Segments
Figure 02. Global Customer Relationship Management Market Snapshot, by Segment, 2019-2027
Figure 03. Global Customer Relationship Management Market Snapshot, by Country, 2019-2027
Figure 04. Top Impacting Factors
Figure 05. Top Investment Pockets
Figure 06. Moderate-To-High Bargaining Power of Suppliers
Figure 07. Moderate Bargaining Power of Buyers
Figure 08. Moderate Threat of Substitutes
Figure 09. Moderate-To-High Threat of New Entrants
Figure 10. High Competitive Rivalry
Figure 11. Market Dynamics: Global Customer Relationship Management Market
Figure 12. Market Evolution/Industry Roadmap
Figure 13. Global Customer Relationship Management Market, by Component, 2019-2027 ($Billion )
Figure 14. Comparative Share Analysis of Global Customer Relationship Management Market for On-Premise, by Country, 2019 & 2027 (%)
Figure 15. Comparative Share Analysis of Global Customer Relationship Management Market for Service, by Country, 2019 & 2027 (%)
Figure 16. Global Customer Relationship Management Market, by Deployment Model, 2019-2027 ($Billion )
Figure 17. Comparative Share Analysis of Global Customer Relationship Management Market for On-Premise, by Country, 2019 & 2027 (%)
Figure 18. Comparative Share Analysis of Global Customer Relationship Management Market for Cloud, by Country, 2019 & 2027 (%)
Figure 19. Comparative Share Analysis of Global Customer Relationship Management Market for Hybrid, by Country, 2019 & 2027 (%)
Figure 20. Global Customer Relationship Management Market, by Enterprise Size, 2019-2027 ($Billion )
Figure 21. Comparative Share Analysis of Global Customer Relationship Management Market for Small & MediU.S.ale Enterprise, by Country, 2019 & 2027 (%)
Figure 22. Comparative Share Analysis of Global Customer Relationship Management Market for Large Scale Enterprise, by Country, 2019 & 2027 (%)
Figure 23. Global Customer Relationship Management Market, by Application, 2019-2027 ($Billion )
Figure 24. Comparative Share Analysis of Global Customer Relationship Management Market for Customer Service, 2019 & 2027 (%)
Figure 25. Comparative Share Analysis of Global Customer Relationship Management Market for Customer Experience Management, 2019 & 2027 (%)
Figure 26. Comparative Share Analysis of Global Customer Relationship Management Market for Crm Analysis, 2019 & 2027 (%)
Figure 27. Comparative Share Analysis of Global Customer Relationship Management Market for Marketing Automation, 2019 & 2027 (%)
Figure 28. Comparative Share Analysis of Global Customer Relationship Management Market for Salseforce Automation, 2019 & 2027 (%)
Figure 29. Comparative Share Analysis of Global Customer Relationship Management Market for Others, 2019 & 2027 (%)
Figure 30. Global Customer Relationship Management Market, by Industry Vertical, 2019-2027 ($Billion )
Figure 31. Comparative Share Analysis of Global Customer Relationship Management Market for Healthcare, by Country, 2019 & 2027 (%)
Figure 32. Comparative Share Analysis of Global Customer Relationship Management Market for Retail & E-Commerce, by Country, 2019 & 2027 (%)
Figure 33. Comparative Share Analysis of Global Customer Relationship Management Market for Bfsi, by Country, 2019 & 2027 (%)
Figure 34. Comparative Share Analysis of Global Customer Relationship Management Market for It & Telecom, by Country, 2019 & 2027 (%)
Figure 35. Comparative Share Analysis of Global Customer Relationship Management Market for Manufacturing, by Country, 2019 & 2027 (%)
Figure 36. Comparative Share Analysis of Global Customer Relationship Management Market for Media & Entertainment, by Country, 2019 & 2027 (%)
Figure 37. Comparative Share Analysis of Global Customer Relationship Management Market for Others, by Country, 2019 & 2027 (%)
Figure 38. U.S. Global Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 39. Canada Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 40. UK Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 41. Germany Customer Relationship Management 2019-2027 ($Billion )
Figure 42. France Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 43. Spain Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 44. Italy Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 45. Rest of Europe Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 46. Japan Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 47. China Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 48. Australia Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 49. India Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 50. South Korea Communication Service Market, 2019-2027 ($Billion )
Figure 51. Rest of Asia-Pacific Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 52. Lamea Customer Relationship Management Market, by Country, 2019-2027 ($Billion )
Figure 53. Latin America Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 54. Middle East Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 55. Africa Customer Relationship Management Market, 2019-2027 ($Billion )
Figure 56. Key Player Positioning Analysis: Global Customer Relationship Management Market
Figure 57. Top Winning Strategies, by Year, 2017-2020
Figure 58. Top Winning Strategies, by Development, 2017-2020
Figure 59. Top Winning Strategies, by Company, 2017-2020
Figure 60. Competitive Dashboard
Figure 61. Competitive Dashboard
Figure 62. Competitive Heatmap of Key Players
Figure 63. R&D Expenditure, 2017-2019 ($Billion )
Figure 64. Microsoft Corporation: Revenue, 2017-2019 ($Billion )
Figure 65. Microsoft Corporation: RevenU.S.are by Segment, 2019 (%)
Figure 66. Microsoft Corporation: RevenU.S.are by Region, 2019 (%)
Figure 67. R&D Expenditure, 2017-2019 ($Billion )
Figure 68. Oracle Corporation: Revenue, 2017-2019 ($Billion )
Figure 69. Oracle Corporation: RevenU.S.are by Segment, 2019 (%)
Figure 70. Oracle Corporation: RevenU.S.are by Region, 2019 (%)
Figure 71. R&D Expenditure, 2017-2019 ($Billion )
Figure 72. Pegasystems: Revenue, 2017-2019 ($Billion )
Figure 73. Pegasystems: RevenU.S.are by Region, 2019 (%)
Figure 74. Sage Group plc: Revenue, 2017-2019 ($Billion )
Figure 75. Sage Group plc: RevenU.S.are by Region, 2019 (%)
Figure 76. R&D Expenditure, 2017-2019 ($Billion )
Figure 77. Salesforce. Com, Inc.: Revenue, 2017-2019 ($Billion )
Figure 78. Salesforce. Com, Inc..: RevenU.S.are, by Segment, 2019 (%)
Figure 79. R&D Expenditure, 2017-2019 ($Billion )
Figure 80. Sap Se. Revenue, 2017-2019 ($Billion )
Figure 81. Sap Se.: RevenU.S.are, by Segment, 2019 (%)
Figure 82. Sap Se.: RevenU.S.are, by Region, 2019 (%)
Note: Product cover images may vary from those shown

The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

  • Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic news articles and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.

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