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Global Healthcare BPO Market by Outsourcing Models, Provider (Patient Care, RCM), Payer (Claims Management, Billing & Accounts), Life Science (R&D, Manufacturing, Sales & Marketing (Analytics, Research)), & Region (Source, Destination) - Forecasts to 2026

  • ID: 5387774
  • Report
  • July 2021
  • Region: Global
  • 298 Pages
  • Markets and Markets
Market Projected to Reach USD 468.5 Billion by 2026 from USD 296.4 Billion in 2021, at a CAGR of 9.6% During the Forecast Period

FEATURED COMPANIES

  • Accenture
  • Firstsource Solutions
  • IBM Corporation
  • IQVIA
  • NTT Data Corporation
  • R1 RCM

The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period. Healthcare BPO is a practice in which healthcare organizations outsource their business operations to third-party organizations. The aim of healthcare business process outsourcing services is to reduce administration costs for healthcare providers and enhance patient satisfaction.

The healthcare BPO sector handles a variety of activities ranging from data entry to medical claims processing services. The major factors driving the growth of this market include the need to curtail the escalating healthcare costs, rising demand for niche services, growing outsourcing in the life science industries, and lack of in-house expertise in the end-use industries.

On the other hand, hidden costs associated with outsourcing services and concerns related to losing visibility and control over the business process are expected to hamper the market growth to a certain extent in the coming years.

Claims management services to hold the largest share of the payer services market

Based on type, the payer services market is segmented into claims management, integrated front-end services and back-office operations, member management, product development & business acquisition, provider management, care management, billing & accounts management services and HR services.

The claims management segment is projected to grow at a CAGR of 10.8%, from USD 11.7 billion in 2021 to USD 19.5 billion by 2026. Claims processing is an integral part of the healthcare payer industry, and outsourcing of claims management provides the payer company with an opportunity to establish a long-term relationship with customers.

R&D services to be the fastest-growing segment in the life science services market

Based on type, the life science services market is segmented into manufacturing, R&D and non-clinical services. R&D services are expected to grow at a CAGR of 9.8% between 2021 to 2026. Rising R&D expenditure and the increasing need to reduce drug costs are a matter of concern for various pharmaceutical companies across the globe. Increasing competition, escalating cost of drug development, the complexity of discovery research, and the increasing need to speed up the rate of new product launches are some of the major factors driving the increased demand for R&D outsourcing.

The US to be the largest source geography for healthcare BPO services in North America

North America is expected to account for the largest share of 49.0% of the global healthcare BPO market in 2021, followed by Europe (30.6%) and the RoW (20.3%). Factors such as growing pressure to curb the increasing cost of care, demand for dedicated customer care professionals to create new insurance exchanges, manage workload of processing claims, account maintenance, and catering to the expanded customer base are some of the major factors driving the growth of healthcare BPO market in the US.

Breakdown of supply-side primary interviews:

  • By Company Type: Tier 1 - 42%, Tier 2 - 37%, and Tier 3 - 21%
  • By Designation: Director-level - 24%, C-level - 34%, and Others - 42%
  • By Region: North America - 32%, Europe - 30%, APAC - 24%, Rest of the World - 14%

Some of the prominent players operating in the healthcare BPO market are Accenture (Ireland), Cognizant (US), Tata Consultancy Services (India), Xerox Corporation (US), WNS (Holdings) Limited (India), NTT Data Corporation (Japan), IQVIA (US), Mphasis (India), Genpact (US), Wipro (India), Infosys BPM (India), Firstsource Solutions (India), IBM Corporation (US), HCL Technologies (India), Sutherland Global (US), GeBBS Healthcare Solutions (US), Lonza (Switzerland), Omega Healthcare (India), R1 RCM (US), Invensis Technologies (India), UnitedHealth Group (US), Sykes Enterprises (US), PAREXEL International (US), Access Healthcare (US), and Akurate Management Solutions (US).

Research Coverage

This report studies the Healthcare BPO market based on provider service, payer service, life science service and region. The report also studies factors (such as drivers, restraints, opportunities, and challenges) affecting market growth. It analyzes the opportunities and challenges in the market and provides details of the competitive landscape for market leaders.

Furthermore, the report analyzes micro markets with respect to their individual growth trends and forecasts the revenue of the market segments with respect to two main geographies - source and destination.

Key Benefits of Buying the Report

This report focuses on various levels of analysis-industry trends, market share of top players, and company profiles, which together form basic views and analyze the competitive landscape, and high-growth regions and their drivers, restraints, challenges, and opportunities. The report will help both established firms as well as new entrants/smaller firms to gauge the pulse of the market and garner greater market shares.

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture
  • Firstsource Solutions
  • IBM Corporation
  • IQVIA
  • NTT Data Corporation
  • R1 RCM

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.2.1 Inclusions & Exclusions
1.2.2 Market Segmentation
1.2.3 Years Considered for the Study
1.3 Currency
1.4 Limitations
1.5 Stakeholders
1.6 Summary of Changes

2 Research Methodology
2.1 Research Data
2.2 Research Methodology Steps
Figure 1 Research Methodology: Healthcare BPO Market
Figure 2 Research Design
2.2.1 Secondary Data
2.2.1.1 Secondary sources
2.2.2 Primary Data
Figure 3 Breakdown of Primary Interviews: By Company Type, Designation, and Region
2.2.2.1 Primary sources
2.2.2.2 Key insights from primary sources
2.3 Market Size Estimation
Figure 4 Research Methodology: Hypothesis Building
2.4 Top-Down & Bottom-Up Approaches
Figure 5 Research Methodology: Revenue Analysis Approach
Figure 6 Market Size Estimation Methodology (Supply Side): Illustration of Vendor Revenue Estimation
Figure 7 Market Size Estimation Methodology (Bottom-Up Approach): Collective Revenue of All Services/Solutions of Vendors
Figure 8 Market Size Estimation Methodology (Top-Down Approach): Segmental Analysis
2.5 Market Breakdown and Data Triangulation
Figure 9 Data Triangulation Methodology
2.6 Assumptions for the Study
2.7 COVID-19 Specific Assumptions
2.8 Risk Assessment

3 Executive Summary
Figure 10 Healthcare BPO Market, by Service Type, 2021 Vs. 2026 (USD Billion)
Figure 11 Healthcare BPO Market, by Provider Service, 2021 Vs. 2026 (USD Billion)
Figure 12 Healthcare BPO Market, by Payer Service, 2021 Vs. 2026 (USD Billion)
Figure 13 Claims Management Services Market, by Type, 2021 Vs. 2026 (USD Billion)
Figure 14 Healthcare BPO Market, by Life Science Service, 2021 Vs. 2026 (USD Billion)
Figure 15 Healthcare BPO Market, by Source Geography

4 Premium Insights
4.1 Healthcare BPO Market Overview
Figure 16 Growing Need To Curtail Healthcare Costs To Drive Market Growth
4.2 North America: Healthcare BPO Market, by Provider Service (2020)
Figure 17 Revenue Cycle Management Segment Accounted for the Largest Share of the North American Provider Services Market In 2020
4.3 Healthcare BPO Market Share, by Life Science Service, 2021 Vs. 2026
Figure 18 Manufacturing Services To Hold the Largest Share of the Life Science Services Market In 2021
4.4 Non-Clinical Services Market Share, by Type, 2021 Vs. 2026
Figure 19 Sales & Marketing Services Segment Will Dominate the Non-Clinical Services Market In 2026
4.5 Sales & Marketing Services Market Share, by Type, 2021 Vs. 2026
Figure 20 Analytics Services Segment Will Dominate the Sales & Marketing Services Market In the forecast Period
4.6 Healthcare BPO Market, by Destination Geography
Figure 21 India To Register the Highest Growth During the forecast Period

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
Figure 22 Healthcare BPO Market: Drivers, Restraints, Opportunities, and Challenges
5.2.1 Drivers
5.2.1.1 Shift to Icd-10 coding standards and upcoming Icd-11 standards
5.2.1.2 Pressure to reduce the rising healthcare costs
5.2.1.3 Loss of revenue due to billing errors
5.2.1.4 Demand for niche services
5.2.1.5 Need for structured processes and documentation
5.2.1.6 Lack of in-house expertise in end-use industries
5.2.1.7 Growing outsourcing in the pharma and biopharma industries
5.2.2 Restraints
5.2.2.1 Hidden outsourcing costs
5.2.2.2 Concerns related to losing visibility and control over the business process
5.2.3 Challenges
5.2.3.1 Limitations in the data capturing process in Medicaid services
5.2.3.2 Data security concerns
5.2.4 Opportunities
5.2.4.1 Advanced data analytics
5.2.4.2 Growing adoption of artificial intelligence-based tools for drug discovery
5.3 Outsourcing Approaches
5.3.1 Bundled Services
5.3.2 Fee for Service
5.3.3 Flexible Contracts
5.3.4 Best-Shore
5.4 Outsourcing Models
5.4.1 Multi-Sourcing
5.4.2 Captive Center
5.4.3 Hybrid Delivery Model
5.4.4 Preferred Provider
5.4.5 Strategic Partnership
5.4.6 Global Delivery Model
5.5 Impact of COVID-19 On the Healthcare BPO Market
5.6 Porter’S Five forces Analysis
Figure 23 Competitive Intensity Is High In the Healthcare BPO Market
Table 1 Healthcare BPO Market: Porter’S Five forces Analysis
5.7 Pricing Analysis
Table 2 Healthcare BPO Services: Average Selling Price
5.8 Technology Analysis
5.8.1 Machine Learning
5.8.2 Artificial Intelligence
5.8.3 Internet of Things
5.8.4 Blockchain
5.8.5 Augmented Reality
5.9 Regulatory Analysis
5.9.1 North America
5.9.2 Europe
5.9.3 Asia Pacific
5.9.4 Middle East and Africa
5.9.5 Latin America
5.10 Ecosystem
Table 3 Ecosystem: Healthcare BPO Market
5.11 Value Chain Analysis
Figure 24 Value Chain: Healthcare BPO Market
5.12 Case Study Analysis
5.12.1 Case Study 1
5.12.2 Case Study 2
5.12.3 Case Study 3

6 Healthcare BPO Market, by Provider Service
6.1 Introduction
Table 4 Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 5 Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 6 Healthcare Provider Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 7 Healthcare Provider Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 8 Healthcare Provider Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 9 Healthcare Provider Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
6.2 Revenue Cycle Management
6.2.1 Revenue Cycle Management Segment Held the Largest Share of the Healthcare BPO Provider Services Market
Table 10 Revenue Cycle Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 11 Revenue Cycle Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 12 Revenue Cycle Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 13 Revenue Cycle Management Services Market, by Destination Geography, 2021-2026 (USD Million)
6.3 Patient Enrolment
6.3.1 Outsourcing Patient Enrolment Services Help Prevent Claim Denials and Payment Delays
Table 14 Patient Enrollment Services Market, by Source Geography, 2018-2020 (USD Million)
Table 15 Patient Enrollment Services Market, by Source Geography, 2021-2026 (USD Million)
Table 16 Patient Enrollment Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 17 Patient Enrollment Services Market, by Destination Geography, 2021-2026 (USD Million)
6.4 Patient Care
Table 18 Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 19 Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 20 Patient Care Services Market, by Source Geography, 2018-2020 (USD Million)
Table 21 Patient Care Services Market, by Source Geography, 2021-2026 (USD Million)
Table 22 Patient Care Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 23 Patient Care Services Market, by Destination Geography,2021-2026 (USD Million)
6.4.1 Medical Transcription
6.4.1.1 Medical transcription outsourcing offers a quicker, efficient, and streamlined medical transcription process
Table 24 Medical Transcription Services Market, by Source Geography, 2018-2020 (USD Million)
Table 25 Medical Transcription Services Market, by Source Geography, 2021-2026 (USD Million)
Table 26 Medical Transcription Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 27 Medical Transcription Services Market, by Destination Geography, 2021-2026 (USD Million)
6.4.2 Device Monitoring
6.4.2.1 Device monitoring centers facilitate health systems to cater to unique patient needs
Table 28 Device Monitoring Services Market, by Source Geography, 2018-2020 (USD Million)
Table 29 Device Monitoring Services Market, by Source Geography, 2021-2026 (USD Million)
Table 30 Device Monitoring Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 31 Device Monitoring Services Market, by Destination Geography, 2021-2026 (USD Million)
6.4.3 Medical Imaging
6.4.3.1 Medical imaging outsourcing services provide a multidisciplinary approach to obtain accurate imaging results
Table 32 Medical Imaging Services Market, by Source Geography, 2018-2020 (USD Million)
Table 33 Medical Imaging Services Market, by Source Geography, 2021-2026 (USD Million)
Table 34 Medical Imaging Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 35 Medical Imaging Services Market, by Destination Geography, 2021-2026 (USD Million)

7 Healthcare BPO Market, by Payer Service
7.1 Introduction
Table 36 Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 37 Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 38 Healthcare Payer Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 39 Healthcare Payer Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 40 Healthcare Payer Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 41 Healthcare Payer Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
7.2 Claims Management Services
Table 42 Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 43 Claims Management Service Market, by Type, 2021-2026 (USD Million)
Table 44 Claims Management Service Market, by Source Geography, 2018-2020 (USD Million)
Table 45 Claims Management Service Market, by Source Geography, 2021-2026 (USD Million)
Table 46 Claims Management Service Market, by Destination Geography, 2018-2020 (USD Million)
Table 47 Claims Management Service Market, by Destination Geography, 2021-2026 (USD Million)
7.2.1 Claims Adjudication Services
7.2.1.1 The claims adjudication services segment accounted for the largest share of the claims management outsourcing services market in 2020
Table 48 Claims Adjudication Service Market, by Source Geography, 2018-2020 (USD Million)
Table 49 Claims Adjudication Service Market, by Source Geography, 2021-2026 (USD Million)
Table 50 Claims Adjudication Service Market, by Destination Geography, 2018-2020 (USD Million)
Table 51 Claims Adjudication Service Market, by Destination Geography, 2021-2026 (USD Million)
7.2.2 Claims Settlement Services
7.2.2.1 Streamlined settlement processes offered by outsourcing companies to drive the segment growth
Table 52 Claims Settlement Services Market, by Source Geography,2018-2020 (USD Million)
Table 53 Claims Settlement Services Market, by Source Geography, 2021-2026 (USD Million)
Table 54 Claims Settlement Service Market, by Destination Geography, 2018-2020 (USD Million)
Table 55 Claims Settlement Services Market, by Destination Geography, 2021-2026 (USD Million)
7.2.3 Information Management Services
7.2.3.1 Information management services enable the handling of a large amount of data generated during the claims management process
Table 56 Information Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 57 Information Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 58 Information Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 59 Information Management Services Market, by Destination Geography, 2021-2026 (USD Million)
7.2.4 Claims Repricing
7.2.4.1 Outsourcing claims repricing services to healthcare BPOs reduces the administrative burden on payer firms
Table 60 Claims Repricing Services Market, by Source Geography, 2018-2020 (USD Million)
Table 61 Claims Repricing Services Market, by Source Geography, 2021-2026 (USD Million)
Table 62 Claims Repricing Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 63 Claims Repricing Services Market, by Destination Geography, 2021-2026 (USD Million)
7.2.5 Claims Investigation Services
7.2.5.1 Outsourcing claims investigation services help improve fraud detection & recovery
Table 64 Claims Investigation Services Market, by Source Geography, 2018-2020 (USD Million)
Table 65 Claims Investigation Services Market, by Source Geography, 2021-2026 (USD Million)
Table 66 Claims Investigation Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 67 Claims Investigation Services Market, by Destination Geography, 2021-2026 (USD Million)
7.2.6 Claims Indexing Services
7.2.6.1 Outsourcing is preferred for the indexing of medical records as it is time-consuming and requires expertise
Table 68 Claims Indexing Services Market, by Source Geography, 2018-2020 (USD Million)
Table 69 Claims Indexing Services Market, by Source Geography, 2021-2026 (USD Million)
Table 70 Claims Indexing Service Market, by Destination Geography, 2018-2020 (USD Million)
Table 71 Claims Indexing Services Market, by Destination Geography, 2021-2026 (USD Million)
7.2.7 Fraud Detection & Management
7.2.7.1 Third-party vendors use advanced analytics, technologies, and tools to identify fraudulent activities accurately
Table 72 Fraud Detection & Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 73 Fraud Detection & Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 74 Fraud Detection & Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 75 Fraud Detection & Management Services Market, by Destination Geography, 2021-2026 (USD Million)
7.3 Integrated Front-End Services and Back-Office Operations
7.3.1 Reduction In Overhead Expenses and Improved Efficiency offered by Outsourcing Companies To Support Segment Growth
Table 76 Integrated Front-End Services and Back-Office Operations Market, by Source Geography, 2018-2020 (USD Million)
Table 77 Integrated Front-End Services and Back-Office Operations Market, by Source Geography, 2021-2026 (USD Million)
Table 78 Integrated Front-End Services and Back-Office Operations Market, by Destination Geography, 2018-2020 (USD Million)
Table 79 Integrated Front-End Services and Back-Office Operations Market, by Destination Geography, 2021-2026 (USD Million)
7.4 Member Management Services
7.4.1 Third-Party Vendors Help Manage Member-Related Eligibility Data More Strategically Across the Enterprise
Table 80 Member Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 81 Member Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 82 Member Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 83 Member Management Services Market, by Destination Geography, 2021-2026 (USD Million)
7.5 Product Development & Business Acquisition Services (PDBA)
7.5.1 Increasing Focus On Customer Engagement and Retention To Support the Segment Growth
Table 84 PDBA Services Market, by Source Geography, 2018-2020 (USD Million)
Table 85 PDBA Services Market, by Source Geography, 2021-2026 (USD Million)
Table 86 PDBA Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 87 PDBA Services Market, by Destination Geography, 2021-2026 (USD Million)
7.6 Provider Management Services
7.6.1 Increasing Complexities and Variations In Provider Networks and Health Plans Has Increased the Dependency On Third-Party Vendors
Table 88 Provider Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 89 Provider Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 90 Provider Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 91 Provider Management Services Market, by Destination Geography, 2021-2026 (USD Million)
7.7 Care Management Services
7.7.1 Care Management Services Play A Major Role In Clinical Coverage Decisions and Review Systems
Table 92 Care Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 93 Care Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 94 Care Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 95 Care Management Services Market, by Destination Geography, 2021-2026 (USD Million)
7.8 Billing and Accounts Management Services
7.8.1 Outsourcing of these Services Help Check Frauds, Reduce Process Time, and Minimize the Burden On Payer Staff
Table 96 Billing and Accounts Management Services Market, by Source Geography, 2018-2020 (USD Million)
Table 97 Billing and Accounts Management Services Market, by Source Geography, 2021-2026 (USD Million)
Table 98 Billing and Accounts Management Services Market, by Destination Geography, 2018-2020 (USD Million)
Table 99 Billing and Accounts Management Service Market, by Destination Geography, 2021-2026 (USD Million)
7.9 Hr Services
7.9.1 Outsourcing Hr Services Ensures Reduced Costs and Attrition Rates While Ensuring Steady Business Growth
Table 100 Hr Services Market, by Source Geography, 2018-2020 (USD Million)
Table 101 Hr Services Market, by Source Geography, 2021-2026 (USD Million)
Table 102 Hr Service Market, by Destination Geography, 2018-2020 (USD Million)
Table 103 Hr Service Market, by Destination Geography, 2021-2026 (USD Million)

8 Healthcare BPO Market, by Life Science Service
8.1 Introduction
Table 104 Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Billion)
Table 105 Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Billion)
Table 106 Healthcare Life Science Service Outsourcing Market, by Source Geography, 2018-2020 (USD Billion)
Table 107 Healthcare Life Science Service Outsourcing Market, by Source Geography, 2021-2026 (USD Billion)
Table 108 Healthcare Life Science Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Billion)
Table 109 Healthcare Life Science Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Billion)
8.2 Manufacturing
8.2.1 Benefits of Outsourcing Such As Long-Term Cost Savings and Availability of Expert Personnel To Propel Market Growth
Table 110 Manufacturing Service Outsourcing Market, by Source Geography, 2018-2020 (USD Billion)
Table 111 Manufacturing Service Outsourcing Market, by Source Geography, 2021-2026 (USD Billion)
Table 112 Manufacturing Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Billion)
Table 113 Manufacturing Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Billion)
8.3 Research & Development (R&D)
8.3.1 Increasing Demand for Specialized Research and Development Service Providers To Drive Market Growth
Table 114 Research & Development Service Outsourcing Market, by Source Geography, 2018-2020 (USD Billion)
Table 115 Research & Development Service Outsourcing Market, by Source Geography, 2021-2026 (USD Billion)
Table 116 Research & Development Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Billion)
Table 117 Research & Development Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Billion)
8.4 Non-Clinical Services
Table 118 Non-Clinical Service Outsourcing Market, by Type, 2018-2020 (USD Billion)
Table 119 Non-Clinical Service Outsourcing Market, by Type, 2021-2026 (USD Billion)
Table 120 Non-Clinical Service Outsourcing Market, by Source Geography, 2018-2020 (USD Billion)
Table 121 Non-Clinical Service Outsourcing Market, by Source Geography, 2021-2026 (USD Billion)
Table 122 Non-Clinical Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Billion)
Table 123 Non-Clinical Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Billion)
8.4.1 Sales & Marketing Services
Table 124 Sales & Marketing Service Outsourcing Market, by Type, 2018-2020 (USD Million)
Table 125 Sales & Marketing Service Outsourcing Market, by Type, 2021-2026 (USD Million)
Table 126 Sales & Marketing Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 127 Sales & Marketing Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 128 Sales & Marketing Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 129 Sales & Marketing Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.1.1 Analytics
8.4.1.1.1 Use of analytics to improve customer-facing functions and minimize risks have increased the outsourcing of analytical services
Table 130 Analytics Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 131 Analytics Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 132 Analytics Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 133 Analytics Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.1.2 Marketing
8.4.1.2.1 Outsourcing marketing services to third parties helps organizations to focus on their core functionalities
Table 134 Marketing Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 135 Marketing Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 136 Marketing Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 137 Marketing Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.1.3 Research
8.4.1.3.1 Increasing focus on outsourcing research activities for strategic decision-making to drive market growth
Table 138 Research Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 139 Research Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 140 Research Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 141 Research Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.1.4 Forecasting
8.4.1.4.1 Sales, revenue, and demand are the most commonly outsourced forecasting services by the life science industry
Table 142 Forecasting Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 143 Forecasting Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 144 Forecasting Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 145 Forecasting Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.1.5 Performance reporting
8.4.1.5.1 Commonly outsourced performance reporting services include brand performance tracking, sales force performance tracking, and sales tracking
Table 146 Performance Reporting Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 147 Performance Reporting Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 148 Performance Reporting Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 149 Performance Reporting Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.2 Supply Chain Management & Logistics
8.4.2.1 Outsourcing helps manage complex supply chain operations with more efficiency and flexibility as compared to in-house units
Table 150 SCM & Logistics Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 151 SCM & Logistics Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 152 SCM & Logistics Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 153 SCM & Logistics Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)
8.4.3 Other Non-Clinical Services
Table 154 Other Non-Clinical Service Outsourcing Market, by Source Geography, 2018-2020 (USD Million)
Table 155 Other Non-Clinical Service Outsourcing Market, by Source Geography, 2021-2026 (USD Million)
Table 156 Non-Clinical Service Outsourcing Market, by Destination Geography, 2018-2020 (USD Million)
Table 157 Other Non-Clinical Service Outsourcing Market, by Destination Geography, 2021-2026 (USD Million)

9 Healthcare BPO Market, by Region
9.1 Source Geography
Table 158 Healthcare BPO Market, by Source Geography, 2018-2020 (USD Billion)
Table 159 Healthcare BPO Market, by Source Geography, 2021-2026 (USD Billion)
9.1.1 North America
9.1.1.1 The US is the largest source geography for healthcare BPO services in North America
Figure 25 North America: Healthcare BPO Market Snapshot
Table 160 North America: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 161 North America: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 162 North America: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 163 North America: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 164 North America: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 165 North America: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 166 North America: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 167 North America: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 168 North America: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 169 North America: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 170 North America: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 171 North America: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 172 North America: Sales & Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 173 North America: Sales & Marketing Services Market, by Type, 2021-2026 (USD Million)
9.1.2 Europe
9.1.2.1 Need to minimize the incidence of healthcare fraud in Europe to drive the market growth
Table 174 Europe: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 175 Europe: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 176 Europe: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 177 Europe: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 178 Europe: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 179 Europe: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 180 Europe: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 181 Europe: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 182 Europe: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 183 Europe: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 184 Europe: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 185 Europe: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 186 Europe: Sales & Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 187 Europe: Sales & Marketing Services Market, by Type, 2021-2026 (USD Million)
9.1.3 RoW
9.1.3.1 Lack of centralized healthcare systems and low healthcare expenditure in certain countries to create market opportunities
Table 188 RoW: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 189 RoW: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 190 RoW: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 191 RoW: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 192 RoW: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 193 RoW: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 194 RoW: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 195 RoW: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 196 RoW: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 197 RoW: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 198 RoW: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 199 RoW: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 200 RoW: Sales & Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 201 RoW: Sales & Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2 Destination Geography
Table 202 Healthcare BPO Market, by Destination Geography, 2018-2020 (USD Billion)
Table 203 Healthcare BPO Market, by Destination Geography, 2021-2026 (USD Billion)
9.2.1 India
9.2.1.1 India to soon become the destination of choice for outsourcing healthcare services
Figure 26 India: Healthcare BPO Market Snapshot
Table 204 India: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 205 India: Healthcare BPO Market, by Provider Service,2021-2026 (USD Million)
Table 206 India: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 207 India: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 208 India: Healthcare BPO Market, by Payer Service,2018-2020 (USD Million)
Table 209 India: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 210 India: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 211 India: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 212 India: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 213 India: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 214 India: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 215 India: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 216 India: Sales & Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 217 India: Sales & Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.2 US
9.2.2.1 Adoption of computer-assisted RCM coding systems is increasing in the country
Table 218 US: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 219 US: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 220 US: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 221 US: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 222 US: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 223 US: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 224 US: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 225 US: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 226 US: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 227 US: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 228 US: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 229 US: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 230 US: Sales & Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 231 US: Sales & Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.3 Bulgaria & Other Eu Countries
9.2.3.1 Bulgaria is one of the leading outsourcing destinations in Southeastern Europe
Table 232 Bulgaria & Other Eu Countries: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 233 Bulgaria & Other Eu Countries: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 234 Bulgaria & Other Eu Countries: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 235 Bulgaria & Other Eu Countries: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 236 Bulgaria & Other Eu Countries: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 237 Bulgaria & Other Eu Countries: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 238 Bulgaria & Other Eu Countries: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 239 Bulgaria & Other Eu Countries: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 240 Bulgaria & Other Eu Countries: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 241 Bulgaria & Other Eu Countries: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 242 Bulgaria & Other Eu Countries: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 243 Bulgaria & Other Eu Countries: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 244 Bulgaria & Other Eu Countries: Sales and Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 245 Bulgaria & Other Eu Countries: Sales and Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.4 Philippines
9.2.4.1 The Philippines offers a pool of ideal factors for outsourcing businesses
Table 246 Philippines: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 247 Philippines: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 248 Philippines: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 249 Philippines: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 250 Philippines: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 251 Philippines: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 252 Philippines: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 253 Philippines: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 254 Philippines: Healthcare BPO Market, by Life Science Service,2018-2020 (USD Million)
Table 255 Philippines: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 256 Philippines: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 257 Philippines: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 258 Philippines: Sales and Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 259 Philippines: Sales and Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.5 China
9.2.5.1 China is expected to be a promising destination for outsourcing of healthcare services in the coming years
Table 260 China: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 261 China: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 262 China: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 263 China: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 264 China: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 265 China: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 266 China: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 267 China: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 268 China: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 269 China: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 270 China: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 271 China: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 272 China: Sales and Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 273 China: Sales and Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.6 Brazil
9.2.6.1 Brazil has emerged as a global manufacturing hub for life science industries
Table 274 Brazil: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 275 Brazil: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 276 Brazil: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 277 Brazil: Patient Care Services Market, by Type,2021-2026 (USD Million)
Table 278 Brazil: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 279 Brazil: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 280 Brazil: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 281 Brazil: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 282 Brazil: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 283 Brazil: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 284 Brazil: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 285 Brazil: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 286 Brazil: Sales and Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 287 Brazil: Sales and Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.7 Kingdom of Saudi Arabia
9.2.7.1 Organized clinical research services to support market growth
Table 288 KSA: Healthcare BPO Market, by Provider Service, 2018-2020 (USD Million)
Table 289 KSA: Healthcare BPO Market, by Provider Service, 2021-2026 (USD Million)
Table 290 KSA: Patient Care Services Market, by Type, 2018-2020 (USD Million)
Table 291 KSA: Patient Care Services Market, by Type, 2021-2026 (USD Million)
Table 292 KSA: Healthcare BPO Market, by Payer Service, 2018-2020 (USD Million)
Table 293 KSA: Healthcare BPO Market, by Payer Service, 2021-2026 (USD Million)
Table 294 KSA: Claims Management Services Market, by Type, 2018-2020 (USD Million)
Table 295 KSA: Claims Management Services Market, by Type, 2021-2026 (USD Million)
Table 296 KSA: Healthcare BPO Market, by Life Science Service, 2018-2020 (USD Million)
Table 297 KSA: Healthcare BPO Market, by Life Science Service, 2021-2026 (USD Million)
Table 298 KSA: Non-Clinical Services Market, by Type, 2018-2020 (USD Million)
Table 299 KSA: Non-Clinical Services Market, by Type, 2021-2026 (USD Million)
Table 300 KSA: Sales and Marketing Services Market, by Type, 2018-2020 (USD Million)
Table 301 KSA: Sales and Marketing Services Market, by Type, 2021-2026 (USD Million)
9.2.8 RoW
9.2.8.1 Increasing investments in modernizing healthcare systems to support the market growth in this region
Table 302 RoW: Healthcare BPO Market, by Provider-Service, 2018-2020 (USD Million)
Table 303 RoW: Healthcare BPO Market, by Provider-Service, 2021-2026 (USD Million)
Table 304 RoW: Patient Care Services Market-, by Type, 2018-2020 (USD Million)
Table 305 RoW: Patient Care Services Market-, by Type, 2021-2026 (USD Million)
Table 306 RoW: Healthcare BPO Market, by Payer-Service, 2018-2020 (USD Million)
Table 307 RoW: Healthcare BPO Market, by Payer-Service, 2021-2026 (USD Million)
Table 308 RoW: Claims Management Services Market-, by Type, 2018-2020 (USD Million)
Table 309 RoW: Claims Management Services Market-, by Type, 2021-2026 (USD Million)
Table 310 RoW: Healthcare BPO Market, by Life Science -Service, 2018-2020 (USD Million)
Table 311 RoW: Healthcare BPO Market, by Life Science-Service, 2021-2026 (USD Million)
Table 312 RoW: Non-Clinical Services Market-, by Type, 2018-2020 (USD Million)
Table 313 RoW: Non-Clinical Services Market-, by Type, 2021-2026 (USD Million)
Table 314 RoW: Sales and Marketing Services Market-, by Type, 2018-2020 (USD Million)
Table 315 RoW: Sales and Marketing Services Market-, by Type, 2021-2026 (USD Million)

10 Competitive Landscape
10.1 Overview
Figure 27 Key Developments of Prominent Players Operating In the Healthcare BPO Market (2018-2021)
10.2 Market Ranking
Figure 28 Market Ranking of Companies Operating In Healthcare BPO Market (2020)
10.3 Market Share Analysis
Table 316 Healthcare BPO Market: Degree of Competition
Figure 29 Market Share Analysis: Healthcare BPO Market
10.4 Company Evaluation Quadrant
10.4.1 Stars
10.4.2 Emerging Leaders
10.4.3 Participants
10.4.4 Pervasive Players
Figure 30 Healthcare BPO Market: Company Evaluation Quadrant, 2020 (Overall Market)
10.5 Company Evaluation Quadrant for Emerging Players
10.5.1 Progressive Companies
10.5.2 Responsive Companies
10.5.3 Starting Blocks
10.5.4 Dynamic Companies
Figure 31 Healthcare BPO Market: Company Evaluation Quadrant, 2020 (Emerging Players)
10.6 Competitive Benchmarking
10.6.1 Company Product Footprint
Table 317 Company Product Footprint
10.6.2 Company Application Footprint
Table 318 Company Application Footprint
10.6.3 Company Region Footprint
Table 319 Company Region Footprint
10.7 Competitive Scenario
10.7.1 Product/Service Launches & Approvals
Table 320 Healthcare BPO Market: Key Product Launches & Approvals
10.7.2 Deals
Table 321 Healthcare BPO Market: Key Deals
10.7.3 Other Developments
Table 322 Healthcare BPO Market: Other Key Developments

11 Company Profiles
(Business Overview, Products offered, Recent Developments, SWOT Analysis, MnM View)*
11.1 Key Players
11.1.1 Accenture
Table 323 Accenture: Business Overview
Figure 32 Accenture: Company Snapshot (2020)
11.1.2 Cognizant
Table 324 Cognizant: Business Overview
Figure 33 Cognizant: Company Snapshot (2020)
11.1.3 Tata Consultancy Services
Table 325 Tata Consultancy Services: Business Overview
Figure 34 Tata Consultancy Services: Company Snapshot (2020)
11.1.4 Xerox Corporation
Table 326 Xerox Corporation: Business Overview
Figure 35 Xerox Corporation: Company Snapshot (2020)
11.1.5 WNS (Holdings) Limited
Table 327 WNS (Holdings) Limited: Business Overview
Figure 36 WNS (Holdings) Limited: Company Snapshot (2020)
11.1.6 NTT Data Corporation
Table 328 NTT Data Corporation: Business Overview
Figure 37 NTT Data Corporation: Company Snapshot (2020)
11.1.7 IQVIA
Table 329 IQVIA: Business Overview
Figure 38 IQVIA: Company Snapshot (2020)
11.1.8 Mphasis
Table 330 Mphasis: Business Overview
Figure 39 Mphasis: Company Snapshot (2020)
11.1.9 Genpact
Table 331 Genpact: Business Overview
Figure 40 Genpact: Company Snapshot (2020)
11.1.10 Wipro
Table 332 Wipro: Business Overview
Figure 41 Wipro: Company Snapshot (2020)
11.1.11 Infosys BPM
Table 333 Infosys BPM: Business Overview
Figure 42 Infosys BPM: Company Snapshot (2020)
11.1.12 Firstsource Solutions
Table 334 Firstsource Solutions: Business Overview
Figure 43 Firstsource Solutions: Company Snapshot (2020)
11.2 Other Players
11.2.1 IBM Corporation
11.2.2 Gebbs Healthcare Solutions
11.2.3 Lonza
11.2.4 Omega Healthcare
11.2.5 R1 RCM
11.2.6 Invensis Technologies
11.2.7 Unitedhealth Group
11.2.8 HCL Technologies
11.2.9 Sykes Enterprises
11.2.10 Parexel International
11.2.11 Access Healthcare
11.2.12 Sutherland Global
11.2.13 Akurate Management Solutions
*Details on Business Overview, Products offered, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

12 Appendix
12.1 Discussion Guide
12.2 Knowledge Store: The Subscription Portal
12.3 Available Customizations
12.4 Related Reports
12.5 Author Details

Note: Product cover images may vary from those shown
  • Accenture
  • Access Healthcare
  • Akurate Management Solutions
  • Cognizant
  • Firstsource Solutions
  • Gebbs Healthcare Solutions
  • Genpact
  • HCL Technologies
  • IBM Corporation
  • IQVIA
  • Infosys BPM
  • Invensis Technologies
  • Lonza
  • Mphasis
  • NTT Data Corporation
  • Omega Healthcare
  • Parexel International
  • R1 RCM
  • Sutherland Global
  • Sykes Enterprises
  • Tata Consultancy Services
  • Unitedhealth Group
  • WNS (Holdings) Limited
  • Wipro
  • Xerox Corporation
Note: Product cover images may vary from those shown

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