Healthcare BPO Market Report 2026

The healthcare bpo market size has grown rapidly in recent years. It will grow from $370.2 billion in 2025 to $424.76 billion in 2026 at a compound annual growth rate (CAGR) of 14.7%. The growth in the historic period can be attributed to rising healthcare operational complexities, increasing administrative workload in healthcare, early adoption of outsourced support services, growth in hospital system management needs, expansion of global healthcare delivery networks.

The healthcare bpo market size is expected to see rapid growth in the next few years. It will grow to $734.86 billion in 2030 at a compound annual growth rate (CAGR) of 14.7%. The growth in the forecast period can be attributed to growing future dependence on outsourced healthcare solutions, rising digital healthcare transformation initiatives, increasing focus on efficiency driven healthcare operations, strengthening emphasis on cost controlled healthcare systems, expanding demand for scalable healthcare support ecosystems. Major trends in the forecast period include increasing outsourcing of healthcare administrative processes, growing demand for cost efficient healthcare operations, rising adoption of third party healthcare service support, strengthening focus on streamlined healthcare management, increasing utilization of specialized outsourced healthcare functions.

The rapid increase of clinical process outsourcing is significantly driving the growth of the healthcare BPO market. Clinical process outsourcing is administrative work in the healthcare industry that requires or benefits from clinical expertise. The increase in the increase of clinical trials outsourcing is due to the rise in several drugs entering clinical phases and the companies that are slashing their workforce look for CROs to help them manage their portfolios. For instance, in December 2023, according to ClinicalTrials.gov, a US-based web-based resource maintained by the US National Library of Medicine, providing information on clinical trials in the year 2022, a total of 437,515 clinical trials were registered, and among them, 56,561 were successfully completed. Moving into 2023, as of December 20, there has been an increase in both registration and completion figures. Specifically, 476,626 clinical trials have been registered, with 61,504 trials already completed. Hence, the rapid increase of clinical process outsourcing is expected to drive the healthcare BPO market in the upcoming years.

Major companies operating in the Healthcare BPO market are focusing on advanced digital solutions such as Generative AI solutions and process automation to enhance operational efficiency and reduce costs for healthcare organizations. Generative AI solutions for complex healthcare administrative workflows automate tasks such as data retrieval, contract management, and appeals processing, thereby reducing manual errors, streamlining operations, and improving overall productivity while ensuring compliance with healthcare regulations. For instance, in June 2024, Cognizant Technology Solutions Corporation, a US-based Information technology company, launched its first set of healthcare large language model (LLM) solutions in collaboration with Google Cloud, a US-based software company targeting key administrative workflows in the healthcare sector. These solutions aim to streamline operations such as appeals management, contract lifecycle management, and marketing content generation, ultimately enhancing efficiency and patient experience in healthcare delivery. The healthcare LLM solutions will be integrated into Cognizant’s existing platforms, such as the Cognizant Flowsource platform, enhancing their capabilities in automating processes and improving user experiences.

In September 2024, EQT Private Capital Asia, a Sweden-based private equity investor, acquired a controlling stake in GeBBS Healthcare Solutions for an undisclosed amount. With this acquisition, EQT aims to accelerate GeBBS’s growth, enhance its technology and digital capabilities, and support further expansion and M&A activities, thereby strengthening its position in the global healthcare outsourcing and revenue cycle management (RCM) services market. GeBBS Healthcare Solutions is a US-based provider of healthcare outsourcing services, specializing in revenue cycle management, health information management, and medical billing services for hospitals, physician practices, and other healthcare providers.

Major companies operating in the healthcare bpo market report are Accenture, Cognizant Technology Solutions, Infosys BPM, WNS Global Services, EXL Service, Tata Consultancy Services, Conduent Inc., HCL Technologies, Genpact, Omega Healthcare, Sutherland Global Services, GeBBS Healthcare Solutions, R1 RCM Inc., NTT Data Services, UnitedHealth Group (Optum), CitiusTech, MedData, Vee Technologies, Capgemini, HGS Healthcare, Invensis Technologies, Tech Mahindra.

North America was the largest region in the healthcare BPO market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare bpo market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the healthcare bpo market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The healthcare BPO market includes revenues earned by entities by providing services such as claims processing, data processing services, access to industry experts. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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