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Global Business Process Outsourcing Market Size, Share & Trends Analysis Report by Service Type (Customer Services, Finance & Accounting), by End-use (IT & Telecommunication, BFSI), by Region, and Segment Forecasts, 2021-2028

  • ID: 5415603
  • Report
  • April 2021
  • Region: Global
  • 110 pages
  • Grand View Research

FEATURED COMPANIES

  • Accenture
  • Amdocs
  • Capgemini
  • CBRE Group Inc.
  • HCL Technologies Limited
  • NCR Corporation
  • MORE
The global business process outsourcing market size is projected to reach USD 435.89 billion by 2028, registering a CAGR of 8.5% during the forecast period. The demand to reduce operational expenditures associated with non-core activities and increasing focus on core competencies across several end-use verticals are factors contributing to the market growth. Moreover, the increased preference of new-age organizations for handling core business functions in-house and outsourcing support functions to third-party vendors for better growth prospects are expected to drive the market.



Digital technologies are creating lucrative opportunities for several business leaders. Long-established operations and business process outsourcing (BPO) models are being renewed through more intelligent workflows using, such as cloud, Artificial Intelligence (AI), automation, and Internet of Things (IoT). To grow and remain relevant, businesses are required to constantly evolve to fully orchestrated and intelligent processes that consider employees, customers, business partners, and suppliers alike.

An increasing number of BPO service providers are making greater use of these technologies to boost the efficiency of their services. Major service providers are also anticipated to use technological innovations to efficiently manage talent shortages, enhance products and services, and address market challenges while keeping operating costs low for their clients. Robotic process automation has emerged as a fast-growing trend in the market, particularly in the management sector, providing high-value creation with fast time-to-market and notable cost savings.

Although the market is projected to grow significantly over the forecast years, companies express concerns about high dependency on external outsourcing service providers; dependency poses a potential security risk related to the confidentiality and integrity of user data. Preserving and maintaining the confidentiality and integrity of user data is a vital concern that is common for all companies. In addition, the lack of effective frameworks to ensure the quality of service and rising budgetary pressures are some of the key factors restraining the growth of the market.

Business Process Outsourcing Market Report Highlights

  • On basis of service type, the demand for BPO solutions in the human resource segment is expected to register the second-fastest CAGR over the forecast period
  • The rising need for aligning HR and business operations, compliance management, changing policy framework, cost reduction, and access to key technologies is boosting the demand for BPO services in the HR sector
  • In 2020, the IT & telecommunication segment accounted for the highest revenue share and expand further at a steady CAGR from 2021 to 2028
  • BPO solutions help telecom companies establish a flexible strategy to acquire and retain more customers, access specialized resources, optimize current investments, and manage cost pressures
  • The Asia Pacific market is expected to witness the fastest CAGR during the forecast period
  • Increasing demand for talented professionals, reduced labor costs, and significant digital investments by leading vendors, such as HCL Technologies Ltd., Infosys Ltd., Accenture, and Wipro, are expected to drive regional market growth
  • Moreover, infrastructure investments by government bodies are expected to provide growth opportunities to the market

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Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture
  • Amdocs
  • Capgemini
  • CBRE Group Inc.
  • HCL Technologies Limited
  • NCR Corporation
  • MORE
Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources

Chapter 2. Executive Summary

Chapter 3. Business Process Outsourcing Industry Outlook
3.1. Market Segmentation
3.2. Market Size and Growth Prospects, 2017 - 2028
3.3. Value Chain Analysis
3.4. Market Dynamics
3.4.1. Market driver analysis
3.4.2. Market restraint analysis
3.4.3. Market opportunity analysis
3.5. Penetration and Growth Prospect Mapping
3.6. Industry Analysis - Porter's Five Forces Analysis
3.6.1. Supplier Power
3.6.2. Buyer Power
3.6.3. Substitution Threat
3.6.4. Threat from new entrant
3.7. PEST Analysis
3.7.1. Political Landscape
3.7.2. Environmental Landscape
3.7.3. Social Landscape
3.7.4. Technology Landscape

Chapter 4. Business Process Outsourcing Market: Service Type Outlook
4.1. Business Process Outsourcing Market Estimates and Forecasts, By Service Type, 2020 & 2028 (USD Billion)
4.2. Finance & Accounting
4.2.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
4.3. Human Resource
4.3.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
4.4. KPO
4.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
4.5. Procurement & Supply Chain
4.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
4.6. Customer Services
4.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
4.7. Others
4.7.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)

Chapter 5. Business Process Outsourcing Market: End-use Outlook
5.1. Business Process Outsourcing Market Estimates and Forecasts, By End-use, 2020 & 2028 (USD Billion)
5.2. BFSI
5.2.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
5.3. Healthcare
5.3.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
5.4. Manufacturing
5.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
5.5. IT & Telecommunication
5.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
5.6. Retail
5.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
5.7. Others
5.7.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Regional Outlook
6.1. Global Business Process Outsourcing Market Estimates And Forecasts, By Region, 2019 & 2027 (USD Billion)
6.2. North America
6.2.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.2.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.2.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.2.4. The U.S.
6.2.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.2.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.2.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.2.5. Canada
6.2.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.2.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.2.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.3. Europe
6.3.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.3.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.3.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.3.4. The U.K.
6.3.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.3.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.3.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.3.5. Germany
6.3.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.3.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.3.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.3.6. France
6.3.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.3.6.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.3.6.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.4. Asia Pacific
6.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.4.4. China
6.4.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.4.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.4.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.4.5. India
6.4.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.4.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.4.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.4.6. Japan
6.4.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.4.6.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.4.6.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.5. Latin America
6.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.5.4. Brazil
6.5.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.5.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.5.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.5.5. Mexico
6.5.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
6.5.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.5.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
6.6. Middle East & Africa
6.6.1. Market estimates and forecasts, 2017 - 2028 (USD Million)
6.6.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
6.6.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)

Chapter 7. Competitive Landscape
7.1. Accenture
7.1.1. Company overview
7.1.2. Financial performance
7.1.3. Product benchmarking
7.1.4. Recent developments
7.2. Infosys Limited (Infosys BPM)
7.2.1. Company overview
7.2.2. Financial performance
7.2.3. Product benchmarking
7.2.4. Recent developments
7.3. HCL Technologies Limited
7.3.1. Company overview
7.3.2. Financial performance
7.3.3. Product benchmarking
7.3.4. Recent developments
7.4. CBRE Group Inc.
7.4.1. Company overview
7.4.2. Financial performance
7.4.3. Product benchmarking
7.4.4. Recent developments
7.5. NCR Corporation
7.5.1. Company overview
7.5.2. Financial performance
7.5.3. Product benchmarking
7.5.4. Recent developments
7.6. Wipro Limited
7.6.1. Company overview
7.6.2. Financial performance
7.6.3. Product benchmarking
7.6.4. Recent developments
7.7. Capgemini
7.7.1. Company overview
7.7.2. Financial performance
7.7.3. Product benchmarking
7.7.4. Recent developments
7.8. TTEC Holdings, Inc.
7.8.1. Company overview
7.8.2. Financial performance
7.8.3. Product benchmarking
7.8.4. Recent developments
7.9. Sodexo
7.9.1. Company overview
7.9.2. Financial performance
7.9.3. Product benchmarking
7.9.4. Recent developments
7.10. Amdocs
7.10.1. Company overview
7.10.2. Financial performance
7.10.3. Product benchmarking
7.10.4. Recent developments

List of Tables
Table 1 Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 2 Global Business Process Outsourcing Market, by Region, 2017 - 2028 (USD Billion)
Table 3 Global Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 4 Global Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 5 Finance & Accounting Market, 2017 - 2028 (USD Billion)
Table 6 Finance & Accounting Market, by Region, 2017 - 2028 (USD Billion)
Table 7 Human Resource Market, 2017 - 2028 (USD Billion)
Table 8 Human Resource Market, by Region, 2017 - 2028 (USD Billion)
Table 9 KPO Market, 2017 - 2028 (USD Billion)
Table 10 KPO Market, by Region, 2017 - 2028 (USD Billion)
Table 11 Procurement & Supply Chain Market, 2017 - 2028 (USD Billion)
Table 12 Procurement & Supply Chain Market, by Region, 2017 - 2028 (USD Billion)
Table 13 Customer Services Market, 2017 - 2028 (USD Billion)
Table 14 Customer Services Market, by Region, 2017 - 2028 (USD Billion)
Table 15 Others Market, 2017 - 2028 (USD Billion)
Table 16 Others Market, by Region, 2017 - 2028 (USD Billion)
Table 17 BFSI Market, 2017 - 2028 (USD Billion)
Table 18 BFSI Market, by Region, 2017 - 2028 (USD Billion)
Table 19 Healthcare Market, 2017 - 2028 (USD Billion)
Table 20 Healthcare Market, by Region, 2017 - 2028 (USD Billion)
Table 21 Manufacturing Market, 2017 - 2028 (USD Billion)
Table 22 Manufacturing Market, by Region, 2017 - 2028 (USD Billion)
Table 23 IT & Telecommunication Market, 2017 - 2028 (USD Billion)
Table 24 IT & Telecommunication Market, by Region, 2017 - 2028 (USD Billion)
Table 25 Retail Market, 2017 - 2028 (USD Billion)
Table 26 Retail Market, by Region, 2017 - 2028 (USD Billion)
Table 27 Others Market, 2017 - 2028 (USD Billion)
Table 28 Others Market, by Region, 2017 - 2028 (USD Billion)
Table 29 North America Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 30 North America Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 31 North America Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 32 The U.S. Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 33 The U.S. Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 34 The U.S. Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 35 Canada Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 36 Canada Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 37 Canada Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 38 Europe Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 39 Europe Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 40 Europe Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 41 The U.K. Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 42 The U.K. Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 43 The U.K. Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 44 Germany Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 45 Germany Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 46 Germany Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 47 France Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 48 France Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 49 France Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 50 Asia Pacific Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 51 Asia Pacific Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 52 Asia Pacific Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 53 China Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 54 China Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 55 China Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 56 India Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 57 India Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 58 India Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 59 Japan Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 60 Japan Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 61 Japan Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 62 Singapore Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 63 Singapore Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 64 Singapore Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 65 Malaysia Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 66 Malaysia Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 67 Malaysia Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 68 Latin America Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 69 Latin America Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 70 Latin America Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 71 Brazil Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 72 Brazil Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 73 Brazil Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 74 Mexico Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 75 Mexico Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 76 Mexico Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 77 Middle East & Africa Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 78 Middle East & Africa Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 79 Middle East & Africa Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)

List of Figures
Fig. 1 Market segmentation & scope
Fig. 2 Information procurement
Fig. 3 Primary research pattern
Fig. 4 Primary research process
Fig. 5 Market formulation and data visualization
Fig. 6 Industry Snapshot
Fig. 7 Business Process Outsourcing Market Size and Growth Prospects, 2017 - 2028 (USD Billion)
Fig. 8 Business Process Outsourcing Market Value Chain Analysis
Fig. 9 BPO Market - Market Driver Analysis
Fig. 10 Business Process Outsourcing Market - Market Restraint Analysis
Fig. 11 Business Process Outsourcing Market - Market Opportunity Analysis
Fig. 12 Business Process Outsourcing Market Penetration & Growth Prospect Mapping (Key Opportunity Prioritized)
Fig. 13 Business Process Outsourcing Industry Analysis - Porter’s Five Forces
Fig. 14 Business Process Outsourcing Industry Analysis - PEST Analysis
Fig. 15 Business Process Outsourcing Market, by Service Type, Key Takeaways (USD Billion)
Fig. 16 Service Analysis & Market Share, 2020 & 2028
Fig. 17 Business Process Outsourcing Market, by End-use, Key Takeaways (USD Billion)
Fig. 18 End-use Analysis & Market Share, 2020 & 2028
Fig. 19 Regional market size estimates & forecasts, 2017 - 2028 (USD Billion)
Fig. 20 North America Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 21 Europe Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 22 Asia Pacific Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 23 Latin America Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 24 Middle East & Africa Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Note: Product cover images may vary from those shown
  • Accenture
  • Infosys Limited (Infosys BPM)
  • HCL Technologies Limited
  • CBRE Group Inc.
  • NCR Corporation
  • Wipro Limited
  • Capgemini
  • TTEC Holdings, Inc.
  • Sodexo
  • Amdocs
Note: Product cover images may vary from those shown

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