The virtual queue management system market is expected to grow from US$ 276.82 million in 2020 to US$ 436.00 million by 2028; it is estimated to grow at a CAGR of 6.1% from 2021 to 2028.
With the increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphones, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in a virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computers, while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently leads to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in the modern-day marketplace is driving the virtual queue management system market.
The virtual queue management system market is segmented based on component, platform, organization size, end user, and geography. Based on component, the market is segmented into solutions and services. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. Based on organization size, the market is segmented into small and medium enterprises and large enterprises. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. In terms of geography, the virtual queue management system market is segmented into North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and South America (SAM). In 2020, North America held the largest share, followed by Europe and APAC. Furthermore, APAC is expected to register the highest CAGR in the market from 2021 to 2028.
The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. However, numerous European countries witnessed swift recovery from quarter 4 of 2020. Irrespective of the surge in the number of COVID-19 cases and the shutdown of business operations for months, manufacturers had to continue the production of essential products, resuming it earlier than other businesses. However, since the travel activities were closed and theme parks and public places such as offices and corporate buildings were shut down, the virtual queue management system market was heavily impacted. However, the pandemic brought a lot of positives for the virtual queue management system market as many government offices, banks, healthcare organizations, and other public places started using this technology to implement social distancing laws and improve public safety. For instance, in 36 branches in Bosnia and Herzegovina, Raiffeisen Bank has officially deployed SEDCO's full client visit management technology. Raiffeisen is taking this step to become a smart branch, with the ability to monitor the performance of all branches from the head office. In addition, British Airways and Qmatic have formed a new partnership. For three months, the airline will test a Qmatic solution at Heathrow Terminal 5 (its home hub in London), which allows customers to queue digitally at check-in by buying a virtual queue spot - before even arriving at the airport. Also, companies operating in the region such as Akis Technologies are implementing new marketing strategies to offer their queue management solutions across Europe.
The overall virtual queue management system market size has been derived using both primary and secondary sources. To begin the research process, exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the market. The process also serves the purpose of obtaining an overview and forecast for the virtual queue management system market with respect to all the segments pertaining to the region. Also, multiple primary interviews have been conducted with industry participants and commentators to validate the data, as well as to gain more analytical insights into the topic. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the virtual queue management system market. accesso Technology Group, plc; Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Lavi Industries; Ombori; Queue-it; Qmatic; SEDCO; and Hague Australia are among the key players operating in the market.
With the increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphones, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in a virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computers, while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently leads to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in the modern-day marketplace is driving the virtual queue management system market.
The virtual queue management system market is segmented based on component, platform, organization size, end user, and geography. Based on component, the market is segmented into solutions and services. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. Based on organization size, the market is segmented into small and medium enterprises and large enterprises. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. In terms of geography, the virtual queue management system market is segmented into North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and South America (SAM). In 2020, North America held the largest share, followed by Europe and APAC. Furthermore, APAC is expected to register the highest CAGR in the market from 2021 to 2028.
The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. However, numerous European countries witnessed swift recovery from quarter 4 of 2020. Irrespective of the surge in the number of COVID-19 cases and the shutdown of business operations for months, manufacturers had to continue the production of essential products, resuming it earlier than other businesses. However, since the travel activities were closed and theme parks and public places such as offices and corporate buildings were shut down, the virtual queue management system market was heavily impacted. However, the pandemic brought a lot of positives for the virtual queue management system market as many government offices, banks, healthcare organizations, and other public places started using this technology to implement social distancing laws and improve public safety. For instance, in 36 branches in Bosnia and Herzegovina, Raiffeisen Bank has officially deployed SEDCO's full client visit management technology. Raiffeisen is taking this step to become a smart branch, with the ability to monitor the performance of all branches from the head office. In addition, British Airways and Qmatic have formed a new partnership. For three months, the airline will test a Qmatic solution at Heathrow Terminal 5 (its home hub in London), which allows customers to queue digitally at check-in by buying a virtual queue spot - before even arriving at the airport. Also, companies operating in the region such as Akis Technologies are implementing new marketing strategies to offer their queue management solutions across Europe.
The overall virtual queue management system market size has been derived using both primary and secondary sources. To begin the research process, exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the market. The process also serves the purpose of obtaining an overview and forecast for the virtual queue management system market with respect to all the segments pertaining to the region. Also, multiple primary interviews have been conducted with industry participants and commentators to validate the data, as well as to gain more analytical insights into the topic. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the virtual queue management system market. accesso Technology Group, plc; Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Lavi Industries; Ombori; Queue-it; Qmatic; SEDCO; and Hague Australia are among the key players operating in the market.
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Table of Contents
1. Introduction1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 Virtual Queue Management System Market - By Component
1.3.2 Virtual Queue Management System Market - By Platform
1.3.3 Virtual Queue Management System Market - By Organization Size
1.3.4 Virtual Queue Management System Market - By End-User
1.3.5 Virtual Queue Management System Market- By Region
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Virtual Queue Management System Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.2.2 Europe
4.2.3 APAC
4.2.4 MEA
4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. Virtual Queue Management System Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Penetration of Digitalization
5.1.2 Increasing Emphasis on Customer Service Across Major Industry Verticals
5.1 Market Restraints
5.1.1 Lack of Adoption in Developing Countries
5.2 Market Opportunities
5.2.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)
5.3 Future Trends
5.3.1 Accentuating Growth of Cloud Platform-Based Solutions Across Enterprises
5.4 Impact Analysis of Drivers and Restraints
6. Virtual Queue Management System Market - Global Analysis
6.1 Global Virtual Queue Management System Market Overview
6.2 Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
6.3 Market Positioning - Five Key Players
7. Virtual Queue Management System Market Analysis - By Component
7.1 Overview
7.2 Virtual Queue Management System Market, By Component (2020 and 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
8. Virtual Queue Management System Market - By Platform
8.1 Overview
8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)
8.3 Web Based
8.3.1 Overview
8.3.2 Web Based: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
8.4 Kiosk Based
8.4.1 Overview
8.4.2 Kiosk Based: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
8.5 Mobile Based
8.5.1 Overview
8.5.2 Mobile Based: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
9. Virtual Queue Management System Market - By Organization Size
9.1 Overview
9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
9.4 Large enterprises
9.4.1 Overview
9.4.2 Large enterprises: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
10. Virtual Queue Management System Market - By End User
10.1 Overview
10.2 Virtual Queue Management System Market, by End User (2020 and 2028)
10.3 Retail
10.3.1 Overview
10.3.2 Retail: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
10.4 Hospitals and Clinic
10.4.1 Overview
10.4.2 Hospitals and Clinic: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
10.5 Airports
10.5.1 Overview
10.5.2 Airports: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
10.6 Museums and Libraries
10.6.1 Overview
10.6.2 Museums and Libraries: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11. Virtual Queue Management System Market - Geographic Analysis
11.1 Overview
11.2 North America: Virtual Queue Management System Market
11.2.1 North America: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.2.2 North America: Virtual Queue Management System Market, by Component
11.2.3 North America: Virtual Queue Management System Market, by Platform
11.2.4 North America: Virtual Queue Management System Market, by Organization Size
11.2.5 North America: Virtual Queue Management System Market, By End-User
11.2.6 North America: Virtual Queue Management System Market, by Key Country
11.2.6.1 US: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.2.6.1.1 US: Virtual Queue Management System Market, by Component
11.2.6.1.2 US: Virtual Queue Management System Market, by Platform
11.2.6.1.3 US: Virtual Queue Management System Market, by Organization Size
11.2.6.1.4 US: Virtual Queue Management System Market, By End-User
11.2.6.2 Canada: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.2.6.2.1 Canada: Virtual Queue Management System Market, by Component
11.2.6.2.2 Canada: Virtual Queue Management System Market, by Platform
11.2.6.2.3 Canada: Virtual Queue Management System Market, by Organization Size
11.2.6.2.4 Canada: Virtual Queue Management System Market, By End-User
11.2.6.3 Mexico: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.2.6.3.1 Mexico: Virtual Queue Management System Market, by Component
11.2.6.3.2 Mexico: Virtual Queue Management System Market, by Platform
11.2.6.3.3 Mexico: Virtual Queue Management System Market, by Organization Size
11.2.6.3.4 Mexico: Virtual Queue Management System Market, By End-User
11.3 Europe: Virtual Queue Management System Market
11.3.1 Europe: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.2 Europe: Virtual Queue Management System Market, By Component
11.3.3 Europe: Virtual Queue Management System Market, By Platform
11.3.4 Europe: Virtual Queue Management System Market, By Organization Size
11.3.5 Europe: Virtual Queue Management System Market, By End-User
11.3.6 Europe: Virtual Queue Management System Market, By Country
11.3.6.1 Germany: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.6.1.1 Germany: Virtual Queue Management System Market, by Component
11.3.6.1.2 Germany: Virtual Queue Management System Market, by Platform
11.3.6.1.3 Germany: Virtual Queue Management System Market, by Organization Size
11.3.6.1.4 Germany: Virtual Queue Management System Market, By End-User
11.3.6.2 France: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.6.2.1 France: Virtual Queue Management System Market, by Component
11.3.6.2.2 France: Virtual Queue Management System Market, by Platform
11.3.6.2.3 France: Virtual Queue Management System Market, by Organization Size
11.3.6.2.4 France: Virtual Queue Management System Market, By End-User
11.3.6.3 Italy: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.6.3.1 Italy: Virtual Queue Management System Market, by Component
11.3.6.3.2 Italy: Virtual Queue Management System Market, by Platform
11.3.6.3.3 Italy: Virtual Queue Management System Market, by Organization Size
11.3.6.3.4 Italy: Virtual Queue Management System Market, By End-User
11.3.6.4 Russia: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.6.4.1 Russia: Virtual Queue Management System Market, by Component
11.3.6.4.2 Russia: Virtual Queue Management System Market, by Platform
11.3.6.4.3 Russia: Virtual Queue Management System Market, by Organization Size
11.3.6.4.4 Russia: Virtual Queue Management System Market, By End-User
11.3.6.5 UK: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.6.5.1 UK: Virtual Queue Management System Market, by Component
11.3.6.5.2 UK: Virtual Queue Management System Market, by Platform
11.3.6.5.3 UK: Virtual Queue Management System Market, by Organization Size
11.3.6.5.4 UK: Virtual Queue Management System Market, By End-User
11.3.6.6 Rest of Europe: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.3.6.6.1 Rest of Europe: Virtual Queue Management System Market, by Component
11.3.6.6.2 Rest of Europe: Virtual Queue Management System Market, by Platform
11.3.6.6.3 Rest of Europe: Virtual Queue Management System Market, by Organization Size
11.3.6.6.4 Rest of Europe: Virtual Queue Management System Market, By End-User
11.4 APAC: Virtual Queue Management System Market
11.4.1 APAC: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.2 APAC: Virtual Queue Management System Market, By Component
11.4.3 APAC: Virtual Queue Management System Market, By Platform
11.4.4 APAC: Virtual Queue Management System Market, By Organization Size
11.4.5 APAC: Virtual Queue Management System Market, By End-User
11.4.6 APAC: Virtual Queue Management System Market, By Country
11.4.6.1 Australia: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.6.1.1 Australia: Virtual Queue Management System Market, by Component
11.4.6.1.2 Australia: Virtual Queue Management System Market, by Platform
11.4.6.1.3 Australia: Virtual Queue Management System Market, by Organization Size
11.4.6.1.4 Australia: Virtual Queue Management System Market, By End-User
11.4.6.2 China: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.6.2.1 China: Virtual Queue Management System Market, by Component
11.4.6.2.2 China: Virtual Queue Management System Market, by Platform
11.4.6.2.3 China: Virtual Queue Management System Market, by Organization Size
11.4.6.2.4 China: Virtual Queue Management System Market, By End-User
11.4.6.3 India: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.6.3.1 India: Virtual Queue Management System Market, by Component
11.4.6.3.2 India: Virtual Queue Management System Market, by Platform
11.4.6.3.3 India: Virtual Queue Management System Market, by Organization Size
11.4.6.3.4 India: Virtual Queue Management System Market, By End-User
11.4.6.4 Japan: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.6.4.1 Japan: Virtual Queue Management System Market, by Component
11.4.6.4.2 Japan: Virtual Queue Management System Market, by Platform
11.4.6.4.3 Japan: Virtual Queue Management System Market, by Organization Size
11.4.6.4.4 Japan: Virtual Queue Management System Market, By End-User
11.4.6.5 South Korea: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.6.5.1 South Korea: Virtual Queue Management System Market, by Component
11.4.6.5.2 South Korea: Virtual Queue Management System Market, by Platform
11.4.6.5.3 South Korea: Virtual Queue Management System Market, by Organization Size
11.4.6.5.4 South Korea: Virtual Queue Management System Market, By End-User
11.4.6.6 Rest of APAC: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.4.6.6.1 Rest of APAC: Virtual Queue Management System Market, by Component
11.4.6.6.2 Rest of APAC: Virtual Queue Management System Market, by Platform
11.4.6.6.3 Rest of APAC: Virtual Queue Management System Market, by Organization Size
11.4.6.6.4 Rest of APAC: Virtual Queue Management System Market, By End-User
11.5 MEA: Virtual Queue Management System Market
11.5.1 MEA: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.5.2 MEA: Virtual Queue Management System Market, by Component
11.5.3 MEA: Virtual Queue Management System Market, by Platform
11.5.4 MEA: Virtual Queue Management System Market, by Organization Size
11.5.5 MEA: Virtual Queue Management System Market, By End-User
11.5.6 MEA: Virtual Queue Management System Market, by Key Country
11.5.6.1 South Africa: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.5.6.1.1 South Africa: Virtual Queue Management System Market, by Component
11.5.6.1.2 South Africa: Virtual Queue Management System Market, by Platform
11.5.6.1.3 South Africa: Virtual Queue Management System Market, by Organization Size
11.5.6.1.4 South Africa: Virtual Queue Management System Market, By End-User
11.5.6.2 Saudi Arabia: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.5.6.2.1 Saudi Arabia: Virtual Queue Management System Market, by Component
11.5.6.2.2 Saudi Arabia: Virtual Queue Management System Market, by Platform
11.5.6.2.3 Saudi Arabia: Virtual Queue Management System Market, by Organization Size
11.5.6.2.4 Saudi Arabia: Virtual Queue Management System Market, By End-User
11.5.6.3 UAE: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.5.6.3.1 UAE: Virtual Queue Management System Market, by Component
11.5.6.3.2 UAE: Virtual Queue Management System Market, by Platform
11.5.6.3.3 UAE: Virtual Queue Management System Market, by Organization Size
11.5.6.3.4 UAE: Virtual Queue Management System Market, By End-User
11.5.6.4 Rest of MEA: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.5.6.4.1 Rest of MEA: Virtual Queue Management System Market, by Component
11.5.6.4.2 Rest of MEA: Virtual Queue Management System Market, by Platform
11.5.6.4.3 Rest of MEA: Virtual Queue Management System Market, by Organization Size
11.5.6.4.4 Rest of MEA: Virtual Queue Management System Market, By End-User
11.6 SAM: Virtual Queue Management System Market
11.6.1 SAM: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.6.2 SAM: Virtual Queue Management System Market, by Component
11.6.3 SAM: Virtual Queue Management System Market, by Platform
11.6.4 SAM: Virtual Queue Management System Market, by Organization Size
11.6.5 SAM: Virtual Queue Management System Market, By End-User
11.6.6 SAM: Virtual Queue Management System Market, by Key Country
11.6.6.1 Brazil: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.6.6.1.1 Brazil: Virtual Queue Management System Market, by Component
11.6.6.1.2 Brazil: Virtual Queue Management System Market, by Platform
11.6.6.1.3 Brazil: Virtual Queue Management System Market, by Organization Size
11.6.6.1.4 Brazil: Virtual Queue Management System Market, By End-User
11.6.6.2 Argentina: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.6.6.2.1 Argentina: Virtual Queue Management System Market, by Component
11.6.6.2.2 Argentina: Virtual Queue Management System Market, by Platform
11.6.6.2.3 Argentina: Virtual Queue Management System Market, by Organization Size
11.6.6.2.4 Argentina: Virtual Queue Management System Market, By End-User
11.6.6.3 Rest of SAM: Virtual Queue Management System Market - Revenue and Forecast to 2028 (US$ Million)
11.6.6.3.1 Rest of SAM: Virtual Queue Management System Market, by Component
11.6.6.3.2 Rest of SAM: Virtual Queue Management System Market, by Platform
11.6.6.3.3 Rest of SAM: Virtual Queue Management System Market, by Organization Size
11.6.6.3.4 Rest of SAM: Virtual Queue Management System Market, By End-User
12. Virtual Queue Management System Market- COVID-19 Impact Analysis
12.1 North America
12.2 Europe
12.3 Asia-Pacific
12.4 Middle East and Africa
12.5 South America
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 New Product Development
14. Company Profiles
14.1 accesso Technology Group, plc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Advantech Co. Ltd.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 AKIS Technologies
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 eGlobe IT Solutions
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Lavi Industries
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Ombori
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Queue-it
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Qmatic
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 SEDCO
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Hague Australia
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Publisher
15.2 Word IndexList of Tables
Table 1. Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. North America: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 3. North America: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 4. North America: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 5. North America: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 6. US: Virtual Queue Management System Market, by Component –Revenue and Forecast to 2028 (US$ Million)
Table 7. US: Virtual Queue Management System Market, by Platform –Revenue and Forecast to 2028 (US$ Million)
Table 8. US: Virtual Queue Management System Market, by Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 9. US: Virtual Queue Management System Market, By End-User –Revenue and Forecast to 2028 (US$ Million)
Table 10. Canada: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 11. Canada: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 12. Canada: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 13. Canada: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 14. Mexico: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 15. Mexico: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 16. Mexico: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 17. Mexico: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 18. Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 19. Europe Virtual Queue Management System Market, By Platform– Revenue and Forecast to 2028 (US$ Million)
Table 20. Europe Virtual Queue Management System Market, By Organization Size Vertical– Revenue and Forecast to 2028 (US$ Million)
Table 21. Europe Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 22. Germany Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 23. Germany Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 24. Germany Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 25. Germany Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 26. France Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 27. France Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 28. France Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 29. France Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 30. Italy Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 31. Italy Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 32. Italy Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 33. Italy Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 34. Russia Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 35. Russia Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 36. Russia Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 37. Russia Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 38. UK Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 39. UK Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 40. UK Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 41. UK Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 42. Rest of Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 43. Rest of Europe Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 44. Rest of Europe Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 45. Rest of Europe Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 46. APAC: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 47. APAC: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 48. APAC: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 49. APAC: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 50. Australia: Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 51. Australia: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 52. Australia: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 53. Australia: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 54. China: Virtual Queue Management System Market, By Components – Revenue and Forecast to 2028 (US$ Million)
Table 55. China: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 56. China: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 57. China: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 58. India: Virtual Queue Management System Market, By Components – Revenue and Forecast to 2028 (US$ Million)
Table 59. India: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 60. India: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 61. India: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 62. Japan: Virtual Queue Management System Market, By Components – Revenue and Forecast to 2028 (US$ Million)
Table 63. Japan: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 64. Japan: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 65. Japan: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 66. South Korea: Virtual Queue Management System Market, By Component– Revenue and Forecast to 2028 (US$ Million)
Table 67. South Korea: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 68. South Korea: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 69. South Korea: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 70. Rest of APAC: Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 71. Rest of APAC: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 72. Rest of APAC: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 73. Rest of APAC: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 74. MEA: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 75. MEA: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Table 76. MEA: Virtual Queue Management System Market, by Organization Size– Revenue and Forecast to 2028 (US$ Million)
Table 77. MEA: Virtual Queue Management System Market, By End-User– Revenue and Forecast to 2028 (US$ Million)
Table 78. South Africa: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 79. South Africa: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 80. South Africa: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 81. South Africa: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 82. Saudi Arabia: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 83. Saudi Arabia: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 84. Saudi Arabia: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 85. Saudi Arabia: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 86. UAE: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 87. UAE: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 88. UAE: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 89. UAE: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 90. Rest of MEA: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 91. Rest of MEA: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 92. Rest of MEA: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 93. Rest of MEA: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 94. SAM: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 95. SAM: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 96. SAM: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 97. SAM: Virtual Queue Management System Market, By End-User– Revenue and Forecast to 2028 (US$ Million)
Table 98. Brazil: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 99. Brazil: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 100. Brazil: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 101. Brazil: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 102. Argentina: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 103. Argentina: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 104. Argentina: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 105. Argentina: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 106. Rest of SAM: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)
Table 107. Rest of SAM: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)
Table 108. Rest of SAM: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 109. Rest of SAM: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 110. List of AbbreviationList of Figures
Figure 1. Virtual Queue Management System Market Segmentation
Figure 2. Virtual Queue Management System Market Segmentation – By Geography
Figure 3. Global Virtual Queue Management System Market Overview
Figure 4. Solution Segment held the Largest Share of Virtual Queue Management System Market
Figure 5. Web-Based Segment held the Largest Share of Virtual Queue Management System Market
Figure 6. Large Enterprises Segment held the Largest Share of Virtual Queue Management System Market
Figure 7. Others Segment held the Largest Share of Virtual Queue Management System Market
Figure 8. APAC to Show Great Traction During Forecast Period
Figure 9. North America: PEST Analysis
Figure 10. Europe: PEST Analysis
Figure 11. Asia-Pacific: PEST Analysis
Figure 12. MEA: PEST Analysis
Figure 13. South America: PEST Analysis
Figure 14. Expert Opinion
Figure 15. Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints
Figure 16. Geographic Overview of Virtual Queue Management System Market
Figure 17. Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 18. Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 19. Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 20. Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 21. Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 22. Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 23. Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 24. Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 25. Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 26. Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 27. Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 28. Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)
Figure 29. Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 30. Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 31. Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 32. Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 33. Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 34. Virtual Queue Management System Market Revenue Share, By Region (2020 and 2028)
Figure 35. North America: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 36. North America: Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 37. North America: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 38. North America: Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 39. North America: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)
Figure 40. North America: Virtual Queue Management System Market Revenue Share, by Key Country (2020 and 2028)
Figure 41. US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 42. Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 43. Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 44. Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 45. Europe: Virtual Queue Management System Market Revenue Share, By Component (2020 and 2028)
Figure 46. Europe: Virtual Queue Management System Market Revenue Share, By Platform (2020 and 2028)
Figure 47. Europe: Virtual Queue Management System Market Revenue Share, By Organization Size (2020 and 2028)
Figure 48. Europe: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)
Figure 49. Europe: Virtual Queue Management System Market Revenue Share, By Country (2020 and 2028)
Figure 50. Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 51. France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 52. Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 53. Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 54. UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 55. Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 56. APAC: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 57. APAC: Virtual Queue Management System Market Revenue Share, By Component (2020 and 2028)
Figure 58. APAC: Virtual Queue Management System Market Revenue Share, By Platform (2020 and 2028)
Figure 59. APAC: Virtual Queue Management System Market Revenue Share, By Organization Size (2020 and 2028)
Figure 60. APAC: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)
Figure 61. APAC: Virtual Queue Management System Market Revenue Share, By Country (2020 and 2028)
Figure 62. Australia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 63. China: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 64. India: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 65. Japan: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 66. South Korea: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 67. Rest of APAC: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 68. MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 69. MEA: Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 70. MEA: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 71. MEA: Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 72. MEA: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)
Figure 73. MEA: Virtual Queue Management System Market Revenue Share, by Key Country (2020 and 2028)
Figure 74. South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 75. Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 76. UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 77. Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 78. SAM: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 79. SAM: Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 80. SAM: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 81. SAM: Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 82. SAM: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)
Figure 83. SAM: Virtual Queue Management System Market Revenue Share, by Key Country (2020 and 2028)
Figure 84. Brazil: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 85. Argentina: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 86. Rest of SAM: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 87. Impact of COVID-19 Pandemic in North American Countries
Figure 88. Impact of COVID-19 Pandemic in Europe Country Markets
Figure 89. Impact of COVID-19 Pandemic in Asia Pacific Country Markets
Figure 90. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets
Figure 91. Impact of COVID-19 Pandemic in South America Country Markets
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- eGlobe IT Solutions
- Lavi Industries
- Ombori
- Queue-it
- Qmatic
- SEDCO
- Hague Australia
