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Global Field Service Management Market (2021-2027) byComponent, Organization Size, Deployment Mode, Vertical, and Geography, Competitive Analysis, Impact of Covid-19, Ansoff Analysis

  • ID: 5451261
  • Report
  • September 2021
  • Region: Global
  • 199 Pages
  • Infogence Global Research
UP TO OFF
until Dec 31st 2021
The Global Field Service Management Market is estimated to be USD 3.95 Bn in 2021 and is expected to reach USD 8.44 Bn by 2027, growing at a CAGR of 13.5%.

FEATURED COMPANIES

  • Accruent LLC
  • FieldAware US Inc.
  • IFS AB
  • Microsoft Corporation
  • Praxedo
  • SAP SE
The Global Field Service Management Market is estimated to be USD 3.95 Bn in 2021 and is expected to reach USD 8.44 Bn by 2027, growing at a CAGR of 13.5%.

Significant factors driving The Global Field Service Management market are increasing penetration in the Internet of Things (IoT), rising demand in mobility solutions to gain real-time insights, and increasing adoption of cloud-based solutions. It also improves workforce productivity and streamlines the business process without increasing the size of the field-based workforce. An increase in demand for mobility for getting real-time visibility in field operations and a surge in adoption of automation & digitalization in the field services industry is also fuelling the growth of the market.

However, the lack of skilled workforce to operate on-field management service systems, security concerns of organizations related to data confidentiality, and pressure to meet the revenue as per the demands are the restraining factor for the market growth.

Market Dynamics


Drivers

  • Increasing Penetration in the Internet Of Things (Iot)
  • Rising Demand for Mobility Solutions to Gain Real-Time Insights
  • Increasing Adoption of Cloud-Based Solutions

Restraints

  • Security Concerns of Organizations Related to Data Confidentiality
  • The Pressure to Meet The Revenue as per The Demands

Opportunities

  • The Emergence of Technologies, such as Augmented Reality
  • New Sales Opportunities by Technicians and CRM

Challenges

  • Selecting Solutions that Align With Organizational Business Needs
  • The Outbreak of Pandemics/Epidemics
  • Data Confidentiality Concerns and Integration Issues

Segments Covered


By Component, Solutions segment projected to record the fastest growth rate during the forecast period due to the increasing internet usage, rising number of field operations across various organizations, and rapid growth in technologies in the FSM Market. There are different type of solutions available in the market, out of which Work Order Management solution is expected to have the highest market CAGR because it enables the clients to automate their service workflow process and also increase the efficiency and productivity of the workforce. This solution helps the field service representatives and call center executives to manage the work orders and customer details. The work order management solution also helps the organizations to minimize the revenue leakage and provide faster delivery of services with enhanced quality and thus help in driving the growth of the FSM market in the future.

By Organization Size, the Large Enterprises segment is expected to hold the largest market size during the forecast period due to the higher adoption of field service management solutions. As large enterprises comprise a huge workforce, large volumes of documentation, and extensive customer records, they are adopting FSM solutions to manage their business processes and critical data of their customers and employees centrally. The FSM software also helps in improving communication with field workers and enhance productivity. These factors led to the growth of the FSM market.

By Deployment Mode, Cloud is projected to hold the largest market share in the Global Field Service Management Market during the forecast period due to the increasing adoption of cloud-based FSM solutions by a large scale of enterprises. These solutions provide flexibility, real-time access to data, scalability, and also allow the external service providers to offer support and maintenance to their users. Hence, the preference for (SaaS) Software as a service model over the traditional on-premise software drive the growth of the FSM market.

By Vertical, the Healthcare segment witnesses the highest growth rate in the Global FSM Market during the forecast period. This is due to the increasing competition in the healthcare sector in developing countries, enabling them to adopt efficient FSM solutions to reduce the cost of supply chain management. The manufacturing vertical is also likely to have a major market share due to rapid industrialization and the adoption of technologies that help in automating the field operations and processes and therefore led to the growth of the FSM solutions across the verticals.

By Geography, North America is estimated for the highest CAGR in the Global Field Service Management Market share due to the increasing technological advancements and rapid developments in IT infrastructure. Adopting Field Service solutions that enable real-time visibility into field operations and the presence of huge market vendors also contribute to the growth of the FSM market in this region. Asia-Pacific is also expected to dominate the market due to the existence of a large number of SMEs and rapid industrialization that led to the adoption of field services and their management solutions and thus helps in driving the growth of the FSM market.

The Global Field Service Management Market is segmented based on Component, Organization Size, Deployment Mode, Vertical, and Geography.

Global Field Service Management Market, By Component

  • Introduction
  • Solutions
  • Schedule, Dispatch, and Route Optimization
  • Customer Management
  • Work Order Management
  • Inventory Management
  • Service Contract Management
  • Reporting and Analytics
  • Other Solutions
  • Services
  • Consulting
  • Integration and Implementation
  • Training and Support

Global Field Service Management Market, By Organization Size

  • Introduction
  • Large Enterprises
  • Small and Medium-Sized Enterprises

Global Field Service Management Market, By Deployment Mode

  • Introduction
  • Cloud
  • On-premises

Global Field Service Management Market, By Vertical

  • Introduction
  • Healthcare
  • IT and ITES
  • Manufacturing
  • Telecom
  • Construction and Real Estate
  • Transportation and Logistics
  • Oil and Gas
  • Energy and Utilities
  • Other Verticals

Global Field Service Management Market, By Geography

  • Introduction
  • North America
  • South America
  • Europe
  • Asia-Pacific
  • Rest of the World

Company Profiles

Some of the companies covered in this report are Oracle Corporation, Microsoft Corporation, SAP SE, IFS AB, Salesforce.com Inc., Trimble Inc., Comarch SA, Accruent LLC, Praxedo, FieldAware US Inc., Jobber, ServiceTitan Inc., Zinier Inc., GeoConcept SAS, Teradata Corporation, Adobe Inc., Cisco Systems Inc., IBM Corporation, ServiceMax Inc. and Mize Inc.

Competitive Quadrant

The report includes Competitive Quadrant, a proprietary tool to analyze and evaluate the position of companies based on their Industry Position score and Market Performance score. The tool uses various factors for categorizing the players into four categories. Some of these factors considered for analysis are financial performance over the last 3 years, growth strategies, innovation score, new product launches, investments, growth in market share, etc.

Why buy this report?

The report offers a comprehensive evaluation of the Global Field Service Management Market. The report includes in-depth qualitative analysis, verifiable data from authentic sources, and projections about market size. The projections are calculated using proven research methodologies.

The report has been compiled through extensive primary and secondary research. The primary research is done through interviews, surveys, and observation of renowned personnel in the industry.
The report includes in-depth market analysis using Porter’s 5 force model and the Ansoff Matrix. The impact of Covid-19 on the market is also featured in the report.

The report also contains the competitive analysis using Competitive Quadrant, Infogence’s proprietary competitive positioning tool.

Report Highlights:

  • A complete analysis of the market including parent industry
  • Important market dynamics and trends
  • Market segmentation
  • Historical, current, and projected size of the market based on value and volume
  • Market shares and strategies of key players
  • Recommendations to companies for strengthening their foothold in the market
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accruent LLC
  • FieldAware US Inc.
  • IFS AB
  • Microsoft Corporation
  • Praxedo
  • SAP SE
1 Report Description
1.1 Study Objectives
1.2 Market Definition
1.3 Currency
1.4 Years Considered
1.5 Language
1.6 Key Shareholders

2 Research Methodology
2.1 Research Process
2.2 Data Collection and Validation
2.2.1 Secondary Research
2.2.2 Primary Research
2.3 Market Size Estimation
2.4 Assumptions of the Study
2.5 Limitations of the Study

3 Executive Summary

4 Market Overview
4.1 Introduction
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.2.4 Challenges
4.3 Trends

5 Market Analysis
5.1 Porter’s Five Forces Analysis
5.2 Impact of COVID-19
5.3 Ansoff Matrix Analysis

6 Global Field Service Management Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Schedule, Dispatch, and Route Optimization
6.2.2 Customer Management
6.2.3 Work Order Management
6.2.4 Inventory Management
6.2.5 Service Contract Management
6.2.6 Reporting and Analytics
6.2.7 Other Solutions
6.3 Services
6.3.1 Consulting
6.3.2 Integration and Implementation
6.3.3 Training and Support

7 Global Field Service Management Market, By Organization Size
7.1 Introduction
7.2 Large Enterprises
7.3 Small and Medium-Sized Enterprises

8 Global Field Service Management Market, By Deployment Mode
8.1 Introduction
8.2 Cloud
8.3 On-Premises

9 Global Field Service Management Market, By Vertical
9.1 Introduction
9.2 Healthcare
9.3 IT and ITES
9.4 Manufacturing
9.5 Telecom
9.6 Construction and Real Estate
9.7 Transportation and Logistics
9.8 Oil and Gas
9.9 Energy and Utilities
9.10 Other Verticals

10 Global Field Service Management Market, By Geography
10.1 Introduction
10.2 North America
10.2.1 US
10.2.2 Canada
10.2.3 Mexico
10.3 South America
10.3.1 Brazil
10.3.2 Argentina
10.4 Europe
10.4.1 UK
10.4.2 France
10.4.3 Germany
10.4.4 Italy
10.4.5 Spain
10.4.6 Rest of Europe
10.5 Asia-Pacific
10.5.1 China
10.5.2 Japan
10.5.3 India
10.5.4 Indonesia
10.5.5 Malaysia
10.5.6 South Korea
10.5.7 Australia
10.5.8 Russia
10.5.9 Rest of APAC
10.6 Rest of the World
10.6.1 Qatar
10.6.2 Saudi Arabia
10.6.3 South Africa
10.6.4 United Arab Emirates
10.6.5 Latin America

11 Competitive Landscape
11.1 Competitive Quadrant
11.2 Market Share Analysis
11.3 Competitive Scenario
11.3.1 Mergers & Acquisitions
11.3.2 Agreements, Collaborations, & Partnerships
11.3.3 New Product Launches & Enhancements
11.3.4 Investments & Fundings

12 Company Profiles
12.1 Oracle Corporation
12.2 Microsoft Corporation
12.3 SAP SE
12.4 IFS AB
12.5 Salesforce.com Inc.
12.6 Trimble Inc.
12.7 Comarch SA
12.8 Accruent LLC
12.9 Praxedo
12.10 FieldAware US Inc.
12.11 Jobber
12.12 ServiceTitan Inc.
12.13 Zinier Inc.
12.14 GeoConcept SAS
12.15 Teradata Corporation
12.16 Adobe Inc.
12.17 Cisco Systems Inc.
12.18 IBM Corporation
12.19 ServiceMax Inc.
12.20 Mize Inc.

13 Appendix
13.1 Questionnaire
Note: Product cover images may vary from those shown
  • Oracle Corporation
  • Microsoft Corporation
  • SAP SE
  • IFS AB
  • Salesforce.com Inc.
  • Trimble Inc.
  • Comarch SA
  • Accruent LLC
  • Praxedo
  • FieldAware US Inc.
  • Jobber
  • ServiceTitan Inc.
  • Zinier Inc.
  • GeoConcept SAS
  • Teradata C
Note: Product cover images may vary from those shown

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