Marketing Automation Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

The global marketing automation market size reached US$ 5.1 Billion in 2022. Looking forward, the publisher expects the market to reach US$ 13.0 Billion exhibiting a growth rate (CAGR) of 16.9% during 2022-2028. The increasing demand for personalized and targeted marketing strategies, the growing adoption of digital marketing channels and online platforms, the rising need for efficient lead generation and nurturing, and the rapid advancements in artificial intelligence and machine learning technologies are some of the factors propelling the market.

Marketing automation uses software platforms and tools to automate repetitive marketing tasks and streamline marketing processes. It enables businesses to automate marketing activities such as email marketing, social media posting, lead nurturing, campaign management, and customer segmentation. Marketing automation allows personalized and targeted customer communication, improving engagement and conversions. It helps businesses save time, reduce manual effort, and optimize marketing through data-driven insights and analytics. By automating routine tasks, marketers can focus on strategic initiatives, creative campaigns, and customer relationship management. Marketing automation also facilitates lead generation and nurturing, allowing businesses to track and manage leads throughout the customer journey.

The global market is majorly driven by the expansion of e-commerce and online retail industries. In line with this, the increasing focus on data-driven marketing and analytics is significantly contributing to the market. Furthermore, the rising complexity of customer journeys and marketing touchpoints is positively influencing the market. Apart from this, the growing need for marketing efficiency and cost optimization is catalyzing the market. Moreover, the escalating integration of marketing automation with customer relationship management (CRM) systems is propelling the market. Besides, the increasing importance of customer segmentation and personalization is fostering the market. Additionally, the rise in marketing automation solutions tailored for small and medium-sized businesses is providing a boost to the market.

Marketing Automation Market Trends/Drivers:

• The rapid adoption of marketing automation in B2B and B2C industries

The adoption of marketing automation in both B2B (business-to-business) and B2C (business-to-consumer) industries is bolstering the market. In the B2B sector, marketing automation helps streamline complex sales cycles and enables targeted communication with key decision-makers. It allows businesses to nurture leads, track engagement, and automate follow-up processes, resulting in more effective lead generation and higher conversion rates. B2B companies benefit from marketing automation by improving sales and marketing alignment, optimizing lead scoring, and enhancing customer relationship management. Furthermore, in the B2C sector, marketing automation enables personalized and timely communication with a large customer base. It allows businesses to deliver targeted offers, promotions, and content based on individual preferences, purchase history, and behavior. B2C companies leverage marketing automation to automate customer onboarding, cross-selling, and upselling processes, increasing customer retention and lifetime value. The adoption of marketing automation in B2B and B2C industries is driven by the need to improve marketing efficiency, deliver personalized experiences, and optimize customer journeys. As businesses across these sectors recognize the value of marketing automation in driving revenue growth and enhancing customer relationships, the market for marketing automation continues to expand.

Increasing focus on customer experience and engagement

The increasing focus on customer experience and engagement is creating a positive outlook for the market. Businesses emphasize delivering personalized and seamless customer experiences throughout the buyer's journey. Marketing automation is critical in enhancing customer experience by enabling targeted and relevant communication at every touchpoint. It allows businesses to automate personalized interactions, deliver tailored content, and provide timely follow-ups based on customer behavior and preferences. This level of customization and engagement fosters a stronger connection between businesses and their customers, leading to increased customer satisfaction and loyalty. Furthermore, marketing automation facilitates omnichannel marketing, ensuring consistent messaging and experiences across multiple channels and devices. It enables businesses to track and analyze customer interactions, gather valuable insights, and refine their marketing strategies to meet customer needs better. As businesses recognize the importance of customer experience as a competitive differentiator, the demand for marketing automation solutions that enable personalized, timely, and engaging interactions continues to grow. The market for marketing automation is driven by the increasing focus on customer experience and the desire to build lasting relationships with customers through meaningful engagement.

Expansion of the global digital advertising market

The expansion of the global digital advertising market is fueling the market. As digital advertising grows, businesses seek ways to optimize their advertising efforts and reach their target audience more effectively. Marketing automation is crucial in digital advertising, enabling businesses to automate and optimize their campaigns across various channels. It allows for personalized ad targeting, dynamic ad creation, and automated bidding and optimization, maximizing the impact of digital advertising efforts. Furthermore, marketing automation integrates with various advertising platforms and tools, providing businesses with comprehensive data and insights to measure the success of their campaigns. It enables tracking and attribution, allowing businesses to understand the customer journey and optimize their advertising strategies accordingly. The expansion of the global digital advertising market creates a demand for marketing automation solutions that can help businesses navigate the complexity of digital advertising and achieve better results. As businesses invest more in digital advertising, the market for marketing automation grows in tandem, driven by the need for efficient campaign management, audience targeting, and performance optimization in the digital advertising landscape.

Marketing Automation Industry Segmentation:

The publisher provides an analysis of the key trends in each segment of the global marketing automation market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on component type, deployment type, end user, application and vertical.

Breakup by Component Type:

• Software
• Services

Software dominates the market

The report has provided a detailed breakup and analysis of the market based on component type. This includes software and services. According to the report, software represented the largest segment.

Software forms a significant segment of the market, providing the core technology infrastructure for marketing automation. Marketing automation software offers a wide range of functionalities, including campaign management, lead nurturing, email marketing, analytics, and customer relationship management (CRM) integration. The software segment is driving market expansion by continuously evolving with advancements in artificial intelligence, machine learning, and data analytics, offering more sophisticated automation capabilities and improved user experiences.

Furthermore, the services, including implementation, consulting, training, and support, complement the software segment by providing businesses with the necessary expertise and assistance to leverage marketing automation effectively. Service providers help businesses customize and configure software solutions based on their needs, ensuring seamless integration with existing systems and processes. They also offer training and ongoing support to maximize the value derived from marketing automation investments.

Breakup by Deployment Type:

• On-Premises
• Cloud-Based

Cloud-based holds the largest share of the market

A detailed breakup and analysis of the market based on the deployment type have also been provided in the report. This includes on-premises and cloud-based. According to the report, cloud-based accounted for the largest market share.

Cloud-based deployment involves accessing the marketing automation software through the internet hosted on third-party servers. Cloud-based solutions offer scalability, accessibility, and ease of implementation, making them attractive to businesses of all sizes. They eliminate the need for extensive IT infrastructure and provide the flexibility to scale resources.

On-premises deployment, on the other hand, refers to installing and hosting the marketing automation software on the company's infrastructure. This deployment type offers businesses greater control over their data and customization options, making it suitable for organizations with specific security or compliance requirements. On-premises deployment also appeals to businesses that prefer complete ownership and management of their marketing automation systems.

Breakup by End User:

• SMEs
• Large Enterprises

SMEs holds the largest share of the market

A detailed breakup and analysis of the market based on the end user have also been provided in the report. This includes SMEs and large enterprises. According to the report, SMEs accounted for the largest market share.

SMEs hold a significant segment of the market, and marketing automation solutions tailored to their specific needs are driving the market growth. SMEs often have limited resources and smaller marketing teams, making automation crucial for optimizing their marketing efforts. Marketing automation enables SMEs to automate repetitive tasks, target their audience more effectively, and streamline their marketing processes. The availability of cost-effective and user-friendly marketing automation solutions tailored for SMEs contributes to the expansion of the market.

On the contrary, large enterprises, with their larger marketing budgets and complex marketing operations, also drive the market expansion. Marketing automation solutions for large enterprises provide advanced features, scalability, and integration capabilities to meet their specific requirements. Large enterprises benefit from marketing automation by managing multiple campaigns, analyzing extensive data, and personalizing customer experiences at scale. The demand for enterprise-grade marketing automation solutions that can handle the complexities and scale of large enterprises contributes to the growth of the market.

Breakup by Application:

• Campaign Management
• Email Marketing
• Lead Nurturing and Lead Scoring
• Social Media Marketing
• Inbound Marketing
• Others

Campaign Management holds the largest share of the market

A detailed breakup and analysis of the market based on the application have also been provided in the report. This includes campaign management, email marketing, lead nurturing and lead scoring, social media marketing, inbound marketing, and others. According to the report, campaign management accounted for the largest market share.

As a key application segment, campaign management enables businesses to plan, execute, and monitor their marketing campaigns more effectively. Marketing automation solutions for campaign management offer features such as audience segmentation, content creation, scheduling, and performance tracking, empowering businesses to optimize their marketing initiatives and achieve better results.

On the other hand, email marketing remains a vital channel for customer engagement and lead generation. Marketing automation platforms provide robust email marketing capabilities, including email creation, segmentation, personalization, and automated workflows. These solutions drive market expansion by streamlining and enhancing business email marketing efforts. Moreover, the lead nurturing and lead scoring applications enable businesses to build stronger relationships with prospects and identify the most qualified leads. Marketing automation solutions facilitate automated lead nurturing campaigns, personalized content delivery, and lead scoring mechanisms, allowing businesses to prioritize their sales efforts and maximize conversion rates.

Besides, social media marketing is an integral part of modern marketing strategies. Marketing automation tools for social media enable businesses to schedule posts, analyze engagement, and automate social media workflows. These solutions drive market growth by helping businesses manage their social media presence and engage with their audience. Additionally, inbound marketing, focusing on attracting and nurturing prospects through valuable content, benefits from marketing automation. Solutions for inbound marketing enable businesses to automate content creation, lead capture, and lead nurturing processes, resulting in a more efficient and targeted inbound marketing strategy.

Breakup by Vertical:

• BFSI
• Retail
• Healthcare
• IT and Telecom
• Government
• Entertainment and Media
• Education
• Others

BFSI holds the largest share of the market

A detailed breakup and analysis of the market based on the vertical have also been provided in the report. This includes BFSI, retail, healthcare, IT and telecom, government, entertainment and media, education, and others. According to the report, BFSI accounted for the largest market share.

The BFSI sector benefits from marketing automation by enhancing customer engagement, improving lead management, and driving personalized marketing efforts. Marketing automation enables BFSI companies to automate customer onboarding, nurture leads, and deliver targeted offers based on customer behavior and preferences.

Apart from this, the retail industry leverages marketing automation to deliver personalized shopping experiences, automate email campaigns, and optimize customer loyalty programs. Marketing automation solutions enable retailers to segment their customer base, analyze purchase patterns, and send tailored promotions and recommendations. Moreover, in the healthcare sector, marketing automation helps streamline patient communication, deliver targeted healthcare information, and automate appointment reminders. It enables healthcare providers to improve patient engagement, optimize marketing campaigns, and enhance patient satisfaction.

Besides, the IT and telecom industry utilizes marketing automation to nurture leads, automate customer support, and improve customer retention. Marketing automation platforms enable IT and telecom companies to deliver targeted content, track customer interactions, and personalize communication. Government agencies also benefit from marketing automation by automating citizen engagement, streamlining communication, and optimizing outreach campaigns. Marketing automation solutions help government organizations deliver timely and relevant information to citizens, track engagement, and measure campaign effectiveness.

The entertainment and media industry also leverages marketing automation to engage audiences, automate content distribution, and analyze viewer behavior. It enables media companies to deliver personalized content recommendations, optimize advertising campaigns, and drive viewer engagement. In the education sector, marketing automation helps educational institutions automate student recruitment, nurture prospects, and deliver personalized communications. Marketing automation platforms enable educational organizations to streamline enrollment processes, segment student populations, and track marketing campaign effectiveness.

Breakup by Region:

• North America
• United States
• Canada
• Asia-Pacific
• China
• Japan
• India
• South Korea
• Australia
• Indonesia
• Others
• Europe
• Germany
• France
• United Kingdom
• Italy
• Spain
• Russia
• Others
• Latin America
• Brazil
• Mexico
• Others
• Middle East and Africa

North America exhibits a clear dominance, accounting for the largest market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa.

North America holds a prominent position in the marketing automation market. The region's advanced digital infrastructure, high internet penetration, and mature marketing practices drive market growth. The presence of key players, strong adoption of marketing technologies, and a culture of innovation contribute to the expansion of the market in North America. Additionally, the increasing focus on data-driven marketing, personalized customer experiences, and lead-generation strategies in the region fuels the demand for marketing automation solutions.

On the other hand, Asia Pacific is also witnessing rapid growth in the marketing automation market due to the region's increasing digitalization, expanding e-commerce sector, and growing adoption of marketing technologies. The rise in disposable income, changing consumer behavior, and the presence of emerging economies contribute to market expansion in the Asia Pacific. Moreover, the region's large population and the potential for market penetration create significant growth opportunities.

Competitive Landscape:

Top marketing automation companies are playing a pivotal role in strengthening the market. These companies invest significantly in research and development to enhance their marketing automation platforms, incorporating advanced features such as artificial intelligence, machine learning, and predictive analytics. They actively engage in partnerships and collaborations with other technology providers, marketing agencies, and industry experts to expand their offerings and provide integrated solutions that cater to diverse business needs. They also provide comprehensive training, consulting, and customer support services to ensure their marketing automation solutions' successful implementation and utilization. Furthermore, they actively contribute to market growth through thought leadership, industry events, and educational resources. They provide insights, best practices, and case studies to help businesses understand the value and benefits of marketing automation.

The report has provided a comprehensive analysis of the competitive landscape in the marketing automation market. Detailed profiles of all major companies have also been provided.

• Activecampaign LLC
• Act-On Software Inc.
• Adobe Inc.
• Cognizant Technology Solutions Corporation
• Hubspot Inc.
• International Business Machines Corporation
• Oracle Corporation
• Salesforce.com Inc.
• SAP SE
• SAS Institute Inc.

Teradata Corporation.

Recent Developments:

In 2021, ActiveCampaign LLC introduced an integration with the popular video conferencing platform Zoom, enabling users to automate meeting scheduling and follow-ups. They also launched a new feature called "Site Messages," allowing businesses to engage website visitors with targeted messages and personalized content.

In 2021, Act-On Software Inc. announced integrations with popular CRM systems such as Microsoft Dynamics 365 and SugarCRM, enabling users to streamline marketing and sales alignment. The company also launched advanced reporting and analytics features, providing users with deeper insights into campaign performance and customer behavior.

In 2021, Adobe Inc. announced the acquisition of Workfront, a leading work management platform, to enhance its marketing automation and project management capabilities, allowing marketers to streamline workflows and improve team collaboration.

Key Questions Answered in This Report

1. How big is the global marketing automation market?
2. What is the expected growth rate of the global marketing automation market during 2023-2028?
3. What are the key factors driving the global marketing automation market?
4. What has been the impact of COVID-19 on the global marketing automation market?
5. What is the breakup of the global marketing automation market based on the component type?
6. What is the breakup of the global marketing automation market based on the deployment type?
7. What is the breakup of the global marketing automation market based on the end-user?
8. What is the breakup of the global marketing automation market based on the application?
9. What is the breakup of the global marketing automation market based on the vertical?
10. What are the key regions in the global marketing automation market?
11. Who are the key players/companies in the global marketing automation market?