Global CCaaS Market 2022-2026 - Research and Markets

The publisher has been monitoring the CCaaS market and it is poised to grow by $ 2.26 bn during 2022-2026, progressing at a CAGR of 12.07% during the forecast period. The report on the CCaaS market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of cloud-based offerings and the increasing need to improve customer experience and reduce operational costs post-CCaaS adoption.

The CCaaS market analysis includes the end-user segment and geographic landscape.

The ccaas market is segmented as below:

By End-user

IT and telecom
BFSI
consumer goods and retail
healthcare
others

By Geographical Landscape

North America
Europe
APAC
South America
MEA

This study identifies the accelerated technological advancements in the domain of customer relationship management as one of the prime reasons driving the CCaaS market growth during the next few years.

The report on CCaaS market covers the following areas:

CCaaS market sizing
CCaaS market forecast
CCaaS market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CCaaS market vendors that include ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE. Also, the CCaaS market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Executive Summary

Market overview

Market Landscape

Market ecosystem
Value chain analysis

Market Sizing

Market definition
Market segment analysis
Market size 2021
Market outlook: Forecast for 2021 - 2026

Five Forces Analysis

Five forces summary
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market condition

Market Segmentation by End-user

Market segments
Comparison by End-user
IT and telecom - Market size and forecast 2021-2026
BFSI - Market size and forecast 2021-2026
Consumer goods and retail - Market size and forecast 2021-2026
Healthcare - Market size and forecast 2021-2026
Others - Market size and forecast 2021-2026
Market opportunity by End-user

Customer landscape

Geographic Landscape

Geographic segmentation
Geographic comparison
North America - Market size and forecast 2021-2026
Europe - Market size and forecast 2021-2026
APAC - Market size and forecast 2021-2026
South America - Market size and forecast 2021-2026
MEA - Market size and forecast 2021-2026
Key leading countries
Market opportunity By Geographical Landscape
Market drivers
Market challenges
Market trends

Vendor Landscape

Landscape disruption

Vendor Analysis

Vendors covered
Market positioning of vendors
ALE International
Atos SE
Avaya Holdings Corp.
Cisco Systems Inc.
Enghouse Systems Ltd.
Five9 Inc.
Genesys Telecommunications Laboratories Inc.
Microsoft Corp.
NICE Ltd.
SAP SE

Appendix

Scope of the report
Currency conversion rates for US$
Research methodology
List of abbreviations

Exhibits

Key Finding 1
Key Finding 2
Key Finding 3
Key Finding 5
Key Finding 6
Key Finding 7
Key Finding 8
Parent market
Market characteristics
Offerings of vendors included in the market definition
Market segments
Global - Market size and forecast 2021 - 2026 ($ million)
Global market: Year-over-year growth 2021 - 2026 (%)
Five forces analysis 2021 & 2026
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market condition - Five forces 2021
End-user - Market share 2021-2026 (%)
Comparison by End-user
IT and telecom - Market size and forecast 2021-2026 ($ million)
IT and telecom - Year-over-year growth 2021-2026 (%)
BFSI - Market size and forecast 2021-2026 ($ million)
BFSI - Year-over-year growth 2021-2026 (%)
Consumer goods and retail - Market size and forecast 2021-2026 ($ million)
Consumer goods and retail - Year-over-year growth 2021-2026 (%)
Healthcare - Market size and forecast 2021-2026 ($ million)
Healthcare - Year-over-year growth 2021-2026 (%)
Others - Market size and forecast 2021-2026 ($ million)
Others - Year-over-year growth 2021-2026 (%)
Market opportunity by End-user
Customer landscape
Market share By Geographical Landscape 2021-2026 (%)
Geographic comparison
North America - Market size and forecast 2021-2026 ($ million)
North America - Year-over-year growth 2021-2026 (%)
Europe - Market size and forecast 2021-2026 ($ million)
Europe - Year-over-year growth 2021-2026 (%)
APAC - Market size and forecast 2021-2026 ($ million)
APAC - Year-over-year growth 2021-2026 (%)
South America - Market size and forecast 2021-2026 ($ million)
South America - Year-over-year growth 2021-2026 (%)
MEA - Market size and forecast 2021-2026 ($ million)
MEA - Year-over-year growth 2021-2026 (%)
Key leading countries
Market opportunity By Geographical Landscape ($ million)
Impact of drivers and challenges
Vendor landscape
Landscape disruption
Industry risks
Vendors covered
Market positioning of vendors
ALE International - Overview
ALE International - Product and service
ALE International - Key offerings
ALE International - Key customers
ALE International - Segment focus
Atos SE - Overview
Atos SE - Business segments
Atos SE - Key offerings
Atos SE - Key customers
Atos SE - Segment focus
Avaya Holdings Corp. - Overview
Avaya Holdings Corp. - Business segments
Avaya Holdings Corp. - Key offerings
Avaya Holdings Corp. - Key customers
Avaya Holdings Corp. - Segment focus
Cisco Systems Inc. - Overview
Cisco Systems Inc. - Business segments
Cisco Systems Inc. - Key offerings
Cisco Systems Inc. - Key customers
Cisco Systems Inc. - Segment focus
Enghouse Systems Ltd. - Overview
Enghouse Systems Ltd. - Business segments
Enghouse Systems Ltd. - Key offerings
Enghouse Systems Ltd. - Key customers
Enghouse Systems Ltd. - Segment focus
Five9 Inc. - Overview
Five9 Inc. - Business segments
Five9 Inc. - Key offerings
Five9 Inc. - Key customers
Five9 Inc. - Segment focus
Genesys Telecommunications Laboratories Inc. - Overview
Genesys Telecommunications Laboratories Inc. - Product and service
Genesys Telecommunications Laboratories Inc. - Key offerings
Genesys Telecommunications Laboratories Inc. - Key customers
Genesys Telecommunications Laboratories Inc. - Segment focus
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key offerings
Microsoft Corp. - Key customers
Microsoft Corp. - Segment focus
NICE Ltd. - Overview
NICE Ltd. - Business segments
NICE Ltd. - Key offerings
NICE Ltd. - Key customers
NICE Ltd. - Segment focus
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key offerings
SAP SE - Key customers
SAP SE - Segment focus
Currency conversion rates for US$
Research Methodology
Validation techniques employed for market sizing
Information sources
List of abbreviations

Executive Summary

The publisher recognizes the following companies as the key players in the global CCaaS market: ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE.

Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is accelerated technological advancements in the domain of customer relationship management.`

According to the report, one of the major drivers for this market is the increasing adoption of cloud-based offerings.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.