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The publisher has been monitoring the CCaaS market and it is poised to grow by $ 2.26 bn during 2022-2026, progressing at a CAGR of 12.07% during the forecast period. The report on the CCaaS market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of cloud-based offerings and the increasing need to improve customer experience and reduce operational costs post-CCaaS adoption.
The CCaaS market analysis includes the end-user segment and geographic landscape.
The ccaas market is segmented as below:
By End-user
- IT and telecom
- BFSI
- consumer goods and retail
- healthcare
- others
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- MEA
This study identifies the accelerated technological advancements in the domain of customer relationship management as one of the prime reasons driving the CCaaS market growth during the next few years.
The report on CCaaS market covers the following areas:
- CCaaS market sizing
- CCaaS market forecast
- CCaaS market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CCaaS market vendors that include ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE. Also, the CCaaS market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
Executive Summary- Market overview
Market Landscape
- Market ecosystem
- Value chain analysis
Market Sizing
- Market definition
- Market segment analysis
- Market size 2021
- Market outlook: Forecast for 2021 - 2026
Five Forces Analysis
- Five forces summary
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
Market Segmentation by End-user
- Market segments
- Comparison by End-user
- IT and telecom - Market size and forecast 2021-2026
- BFSI - Market size and forecast 2021-2026
- Consumer goods and retail - Market size and forecast 2021-2026
- Healthcare - Market size and forecast 2021-2026
- Others - Market size and forecast 2021-2026
- Market opportunity by End-user
Customer landscape
Geographic Landscape
- Geographic segmentation
- Geographic comparison
- North America - Market size and forecast 2021-2026
- Europe - Market size and forecast 2021-2026
- APAC - Market size and forecast 2021-2026
- South America - Market size and forecast 2021-2026
- MEA - Market size and forecast 2021-2026
- Key leading countries
- Market opportunity By Geographical Landscape
- Market drivers
- Market challenges
- Market trends
Vendor Landscape
- Landscape disruption
Vendor Analysis
- Vendors covered
- Market positioning of vendors
- ALE International
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Microsoft Corp.
- NICE Ltd.
- SAP SE
Appendix
- Scope of the report
- Currency conversion rates for US$
- Research methodology
- List of abbreviations
Exhibits
- Key Finding 1
- Key Finding 2
- Key Finding 3
- Key Finding 5
- Key Finding 6
- Key Finding 7
- Key Finding 8
- Parent market
- Market characteristics
- Offerings of vendors included in the market definition
- Market segments
- Global - Market size and forecast 2021 - 2026 ($ million)
- Global market: Year-over-year growth 2021 - 2026 (%)
- Five forces analysis 2021 & 2026
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition - Five forces 2021
- End-user - Market share 2021-2026 (%)
- Comparison by End-user
- IT and telecom - Market size and forecast 2021-2026 ($ million)
- IT and telecom - Year-over-year growth 2021-2026 (%)
- BFSI - Market size and forecast 2021-2026 ($ million)
- BFSI - Year-over-year growth 2021-2026 (%)
- Consumer goods and retail - Market size and forecast 2021-2026 ($ million)
- Consumer goods and retail - Year-over-year growth 2021-2026 (%)
- Healthcare - Market size and forecast 2021-2026 ($ million)
- Healthcare - Year-over-year growth 2021-2026 (%)
- Others - Market size and forecast 2021-2026 ($ million)
- Others - Year-over-year growth 2021-2026 (%)
- Market opportunity by End-user
- Customer landscape
- Market share By Geographical Landscape 2021-2026 (%)
- Geographic comparison
- North America - Market size and forecast 2021-2026 ($ million)
- North America - Year-over-year growth 2021-2026 (%)
- Europe - Market size and forecast 2021-2026 ($ million)
- Europe - Year-over-year growth 2021-2026 (%)
- APAC - Market size and forecast 2021-2026 ($ million)
- APAC - Year-over-year growth 2021-2026 (%)
- South America - Market size and forecast 2021-2026 ($ million)
- South America - Year-over-year growth 2021-2026 (%)
- MEA - Market size and forecast 2021-2026 ($ million)
- MEA - Year-over-year growth 2021-2026 (%)
- Key leading countries
- Market opportunity By Geographical Landscape ($ million)
- Impact of drivers and challenges
- Vendor landscape
- Landscape disruption
- Industry risks
- Vendors covered
- Market positioning of vendors
- ALE International - Overview
- ALE International - Product and service
- ALE International - Key offerings
- ALE International - Key customers
- ALE International - Segment focus
- Atos SE - Overview
- Atos SE - Business segments
- Atos SE - Key offerings
- Atos SE - Key customers
- Atos SE - Segment focus
- Avaya Holdings Corp. - Overview
- Avaya Holdings Corp. - Business segments
- Avaya Holdings Corp. - Key offerings
- Avaya Holdings Corp. - Key customers
- Avaya Holdings Corp. - Segment focus
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Business segments
- Cisco Systems Inc. - Key offerings
- Cisco Systems Inc. - Key customers
- Cisco Systems Inc. - Segment focus
- Enghouse Systems Ltd. - Overview
- Enghouse Systems Ltd. - Business segments
- Enghouse Systems Ltd. - Key offerings
- Enghouse Systems Ltd. - Key customers
- Enghouse Systems Ltd. - Segment focus
- Five9 Inc. - Overview
- Five9 Inc. - Business segments
- Five9 Inc. - Key offerings
- Five9 Inc. - Key customers
- Five9 Inc. - Segment focus
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product and service
- Genesys Telecommunications Laboratories Inc. - Key offerings
- Genesys Telecommunications Laboratories Inc. - Key customers
- Genesys Telecommunications Laboratories Inc. - Segment focus
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Key customers
- Microsoft Corp. - Segment focus
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key offerings
- NICE Ltd. - Key customers
- NICE Ltd. - Segment focus
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key offerings
- SAP SE - Key customers
- SAP SE - Segment focus
- Currency conversion rates for US$
- Research Methodology
- Validation techniques employed for market sizing
- Information sources
- List of abbreviations
Executive Summary
The publisher recognizes the following companies as the key players in the global CCaaS market: ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE.Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is accelerated technological advancements in the domain of customer relationship management.`
According to the report, one of the major drivers for this market is the increasing adoption of cloud-based offerings.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned
A selection of companies mentioned in this report includes:
- ALE International
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Microsoft Corp.
- NICE Ltd.
- SAP SE