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Call Center Artificial Intelligence (AI) Market 2025-2029- Product Image
Call Center Artificial Intelligence (AI) Market 2025-2029- Product Image
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Call Center Artificial Intelligence (AI) Market 2025-2029

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    Report

  • 244 Pages
  • March 2025
  • Region: Global
  • TechNavio
  • ID: 5513587
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The call center artificial intelligence (AI) market is forecasted to grow by USD 8.47 billion during 2024-2029, accelerating at a CAGR of 36.7% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and increased demand for web self-service.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

The call center artificial intelligence (AI) market is segmented as below:

By End-user

  • BFSI
  • Retail and E-commerce
  • IT and telecom
  • Media and entertainment
  • Others

By Channel

  • Phone
  • Chat
  • Email or text
  • Social media
  • Website

By Deployment

  • On-premises
  • Cloud

By Source

  • Large enterprises
  • SMEs

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the call center artificial intelligence (AI) market growth during the next few years. Also, growing popularity of live chats and increasing number of strategic alliances will lead to sizable demand in the market.

The report on the call center artificial intelligence (AI) market covers the following areas:

  • Call Center Artificial Intelligence (AI) Market sizing
  • Call Center Artificial Intelligence (AI) Market forecast
  • Call Center Artificial Intelligence (AI) Market industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center artificial intelligence (AI) market vendors that include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., Rulai, SAP SE, Talkdesk Inc., and Zendesk Inc. Also, the call center artificial intelligence (AI) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Channel
Executive Summary - Chart on Market Segmentation by Deployment
Executive Summary - Chart on Market Segmentation by Source
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
4 Market Sizing
4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ million)
Data Table on Global - Market size and forecast 2024-2029 ($ million)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global Call Center Artificial Intelligence (AI) Market 2019 - 2023
Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2019 - 2023 ($ million)
5.2 End-user segment analysis 2019 - 2023
Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.3 Channel segment analysis 2019 - 2023
Historic Market Size - Channel Segment 2019 - 2023 ($ million)
5.4 Deployment segment analysis 2019 - 2023
Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.5 Source segment analysis 2019 - 2023
Historic Market Size - Source Segment 2019 - 2023 ($ million)
5.6 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.7 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Qualitative Analysis
6.1 AI Impact on Global Call Center Artificial Intelligence (AI) Market
7 Five Forces Analysis
7.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
8 Market Segmentation by End-user
8.1 Market segments
Chart on End-user - Market share 2024-2029 (%)
Data Table on End-user - Market share 2024-2029 (%)
8.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
8.3 BFSI - Market size and forecast 2024-2029
Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Chart on BFSI - Year-over-year growth 2024-2029 (%)
Data Table on BFSI - Year-over-year growth 2024-2029 (%)
8.4 Retail and e-commerce - Market size and forecast 2024-2029
Chart on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
Data Table on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
Chart on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
Data Table on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
8.5 IT and telecom - Market size and forecast 2024-2029
Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
8.6 Media and entertainment - Market size and forecast 2024-2029
Chart on Media and entertainment - Market size and forecast 2024-2029 ($ million)
Data Table on Media and entertainment - Market size and forecast 2024-2029 ($ million)
Chart on Media and entertainment - Year-over-year growth 2024-2029 (%)
Data Table on Media and entertainment - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
Chart on Others - Market size and forecast 2024-2029 ($ million)
Data Table on Others - Market size and forecast 2024-2029 ($ million)
Chart on Others - Year-over-year growth 2024-2029 (%)
Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
9 Market Segmentation by Channel
9.1 Market segments
Chart on Channel - Market share 2024-2029 (%)
Data Table on Channel - Market share 2024-2029 (%)
9.2 Comparison by Channel
Chart on Comparison by Channel
Data Table on Comparison by Channel
9.3 Phone - Market size and forecast 2024-2029
Chart on Phone - Market size and forecast 2024-2029 ($ million)
Data Table on Phone - Market size and forecast 2024-2029 ($ million)
Chart on Phone - Year-over-year growth 2024-2029 (%)
Data Table on Phone - Year-over-year growth 2024-2029 (%)
9.4 Chat - Market size and forecast 2024-2029
Chart on Chat - Market size and forecast 2024-2029 ($ million)
Data Table on Chat - Market size and forecast 2024-2029 ($ million)
Chart on Chat - Year-over-year growth 2024-2029 (%)
Data Table on Chat - Year-over-year growth 2024-2029 (%)
9.5 Email or text - Market size and forecast 2024-2029
Chart on Email or text - Market size and forecast 2024-2029 ($ million)
Data Table on Email or text - Market size and forecast 2024-2029 ($ million)
Chart on Email or text - Year-over-year growth 2024-2029 (%)
Data Table on Email or text - Year-over-year growth 2024-2029 (%)
9.6 Social media - Market size and forecast 2024-2029
Chart on Social media - Market size and forecast 2024-2029 ($ million)
Data Table on Social media - Market size and forecast 2024-2029 ($ million)
Chart on Social media - Year-over-year growth 2024-2029 (%)
Data Table on Social media - Year-over-year growth 2024-2029 (%)
9.7 Website - Market size and forecast 2024-2029
Chart on Website - Market size and forecast 2024-2029 ($ million)
Data Table on Website - Market size and forecast 2024-2029 ($ million)
Chart on Website - Year-over-year growth 2024-2029 (%)
Data Table on Website - Year-over-year growth 2024-2029 (%)
9.8 Market opportunity by Channel
Market opportunity by Channel ($ million)
Data Table on Market opportunity by Channel ($ million)
10 Market Segmentation by Deployment
10.1 Market segments
Chart on Deployment - Market share 2024-2029 (%)
Data Table on Deployment - Market share 2024-2029 (%)
10.2 Comparison by Deployment
Chart on Comparison by Deployment
Data Table on Comparison by Deployment
10.3 On-premises - Market size and forecast 2024-2029
Chart on On-premises - Market size and forecast 2024-2029 ($ million)
Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
Chart on On-premises - Year-over-year growth 2024-2029 (%)
Data Table on On-premises - Year-over-year growth 2024-2029 (%)
10.4 Cloud - Market size and forecast 2024-2029
Chart on Cloud - Market size and forecast 2024-2029 ($ million)
Data Table on Cloud - Market size and forecast 2024-2029 ($ million)
Chart on Cloud - Year-over-year growth 2024-2029 (%)
Data Table on Cloud - Year-over-year growth 2024-2029 (%)
10.5 Market opportunity by Deployment
Market opportunity by Deployment ($ million)
Data Table on Market opportunity by Deployment ($ million)
11 Market Segmentation by Source
11.1 Market segments
Chart on Source - Market share 2024-2029 (%)
Data Table on Source - Market share 2024-2029 (%)
11.2 Comparison by Source
Chart on Comparison by Source
Data Table on Comparison by Source
11.3 Large enterprises - Market size and forecast 2024-2029
Chart on Large enterprises - Market size and forecast 2024-2029 ($ million)
Data Table on Large enterprises - Market size and forecast 2024-2029 ($ million)
Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
11.4 SMEs - Market size and forecast 2024-2029
Chart on SMEs - Market size and forecast 2024-2029 ($ million)
Data Table on SMEs - Market size and forecast 2024-2029 ($ million)
Chart on SMEs - Year-over-year growth 2024-2029 (%)
Data Table on SMEs - Year-over-year growth 2024-2029 (%)
11.5 Market opportunity by Source
Market opportunity by Source ($ million)
Data Table on Market opportunity by Source ($ million)
12 Customer Landscape
12.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
13 Geographic Landscape
13.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2024-2029 (%)
Data Table on Market share By Geographical Landscape 2024-2029 (%)
13.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
13.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ million)
Data Table on North America - Market size and forecast 2024-2029 ($ million)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
13.4 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ million)
Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
13.5 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
13.6 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ million)
Data Table on South America - Market size and forecast 2024-2029 ($ million)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
13.7 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
13.8 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ million)
Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
13.9 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ million)
Data Table on US - Market size and forecast 2024-2029 ($ million)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
13.10 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ million)
Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
13.11 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ million)
Data Table on China - Market size and forecast 2024-2029 ($ million)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
13.12 India - Market size and forecast 2024-2029
Chart on India - Market size and forecast 2024-2029 ($ million)
Data Table on India - Market size and forecast 2024-2029 ($ million)
Chart on India - Year-over-year growth 2024-2029 (%)
Data Table on India - Year-over-year growth 2024-2029 (%)
13.13 Brazil - Market size and forecast 2024-2029
Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Chart on Brazil - Year-over-year growth 2024-2029 (%)
Data Table on Brazil - Year-over-year growth 2024-2029 (%)
13.14 Russia - Market size and forecast 2024-2029
Chart on Russia - Market size and forecast 2024-2029 ($ million)
Data Table on Russia - Market size and forecast 2024-2029 ($ million)
Chart on Russia - Year-over-year growth 2024-2029 (%)
Data Table on Russia - Year-over-year growth 2024-2029 (%)
13.15 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ million)
Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
13.16 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ million)
Data Table on UK - Market size and forecast 2024-2029 ($ million)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
13.17 Mexico - Market size and forecast 2024-2029
Chart on Mexico - Market size and forecast 2024-2029 ($ million)
Data Table on Mexico - Market size and forecast 2024-2029 ($ million)
Chart on Mexico - Year-over-year growth 2024-2029 (%)
Data Table on Mexico - Year-over-year growth 2024-2029 (%)
13.18 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
14 Drivers, Challenges, and Opportunity/Restraints
14.1 Market drivers
14.2 Market challenges
14.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
14.4 Market opportunities/restraints
15 Competitive Landscape
15.1 Overview
15.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
15.3 Landscape disruption
Overview on factors of disruption
15.4 Industry risks
Impact of key risks on business
16 Competitive Analysis
16.1 Companies profiled
Companies covered
16.2 Company ranking index
Company ranking index
16.3 Market positioning of companies
Matrix on companies position and classification
16.4 Alphabet Inc.
Alphabet Inc. - Overview
Alphabet Inc. - Business segments
Alphabet Inc. - Key offerings
Alphabet Inc. - Segment focus
SWOT
16.5 Amazon.com Inc.
Amazon.com Inc. - Overview
Amazon.com Inc. - Business segments
Amazon.com Inc. - Key news
Amazon.com Inc. - Key offerings
Amazon.com Inc. - Segment focus
SWOT
16.6 Artificial Solutions International AB
Artificial Solutions International AB - Overview
Artificial Solutions International AB - Product / Service
Artificial Solutions International AB - Key offerings
SWOT
16.7 Avaamo Inc.
Avaamo Inc. - Overview
Avaamo Inc. - Product / Service
Avaamo Inc. - Key offerings
SWOT
16.8 Avaya LLC
Avaya LLC - Overview
Avaya LLC - Product / Service
Avaya LLC - Key news
Avaya LLC - Key offerings
SWOT
16.9 Conversica Inc.
Conversica Inc. - Overview
Conversica Inc. - Product / Service
Conversica Inc. - Key offerings
SWOT
16.10 Creative Virtual Ltd.
Creative Virtual Ltd. - Overview
Creative Virtual Ltd. - Product / Service
Creative Virtual Ltd. - Key offerings
SWOT
16.11 EdgeVerve Systems Ltd.
EdgeVerve Systems Ltd. - Overview
EdgeVerve Systems Ltd. - Product / Service
EdgeVerve Systems Ltd. - Key offerings
SWOT
16.12 Inbenta Holdings Inc.
Inbenta Holdings Inc. - Overview
Inbenta Holdings Inc. - Product / Service
Inbenta Holdings Inc. - Key offerings
SWOT
16.13 Jio Haptik Technologies Ltd.
Jio Haptik Technologies Ltd. - Overview
Jio Haptik Technologies Ltd. - Product / Service
Jio Haptik Technologies Ltd. - Key offerings
SWOT
16.14 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
SWOT
16.15 Nuance Communications Inc.
Nuance Communications Inc. - Overview
Nuance Communications Inc. - Product / Service
Nuance Communications Inc. - Key offerings
SWOT
16.16 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
SWOT
16.17 SAP SE
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key news
SAP SE - Key offerings
SAP SE - Segment focus
SWOT
16.18 Zendesk Inc.
Zendesk Inc. - Overview
Zendesk Inc. - Product / Service
Zendesk Inc. - Key offerings
SWOT
17 Appendix
17.1 Scope of the report
17.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
17.3 Currency conversion rates for US$
Currency conversion rates for US$
17.4 Research methodology
Research methodology
17.5 Data procurement
Information sources
17.6 Data validation
Data validation
17.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
17.8 Data synthesis
Data synthesis
17.9 360 degree market analysis
360 degree market analysis
17.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 6: Executive Summary - Chart on Market Segmentation by Channel
Exhibits 7: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 8: Executive Summary - Chart on Market Segmentation by Source
Exhibits 9: Executive Summary - Chart on Incremental Growth
Exhibits 10: Executive Summary - Data Table on Incremental Growth
Exhibits 11: Executive Summary - Chart on Company Market Positioning
Exhibits 12: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 13: Overview on criticality of inputs and factors of differentiation
Exhibits 14: Overview on factors of disruption
Exhibits 15: Impact of drivers and challenges in 2024 and 2029
Exhibits 16: Parent Market
Exhibits 17: Data Table on - Parent Market
Exhibits 18: Market characteristics analysis
Exhibits 19: Value chain analysis
Exhibits 20: Offerings of companies included in the market definition
Exhibits 21: Market segments
Exhibits 22: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 23: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 24: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 26: Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2019 - 2023 ($ million)
Exhibits 27: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits 28: Historic Market Size - Channel Segment 2019 - 2023 ($ million)
Exhibits 29: Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
Exhibits 30: Historic Market Size - Source Segment 2019 - 2023 ($ million)
Exhibits 31: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits 32: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits 33: Five forces analysis - Comparison between 2024 and 2029
Exhibits 34: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 35: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 37: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 38: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 39: Chart on Market condition - Five forces 2024 and 2029
Exhibits 40: Chart on End-user - Market share 2024-2029 (%)
Exhibits 41: Data Table on End-user - Market share 2024-2029 (%)
Exhibits 42: Chart on Comparison by End-user
Exhibits 43: Data Table on Comparison by End-user
Exhibits 44: Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits 45: Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits 46: Chart on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits 47: Data Table on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits 48: Chart on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
Exhibits 49: Data Table on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
Exhibits 50: Chart on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
Exhibits 51: Data Table on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
Exhibits 52: Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
Exhibits 53: Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
Exhibits 54: Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
Exhibits 55: Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
Exhibits 56: Chart on Media and entertainment - Market size and forecast 2024-2029 ($ million)
Exhibits 57: Data Table on Media and entertainment - Market size and forecast 2024-2029 ($ million)
Exhibits 58: Chart on Media and entertainment - Year-over-year growth 2024-2029 (%)
Exhibits 59: Data Table on Media and entertainment - Year-over-year growth 2024-2029 (%)
Exhibits 60: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 61: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 62: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits 63: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits 64: Market opportunity by End-user ($ million)
Exhibits 65: Data Table on Market opportunity by End-user ($ million)
Exhibits 66: Chart on Channel - Market share 2024-2029 (%)
Exhibits 67: Data Table on Channel - Market share 2024-2029 (%)
Exhibits 68: Chart on Comparison by Channel
Exhibits 69: Data Table on Comparison by Channel
Exhibits 70: Chart on Phone - Market size and forecast 2024-2029 ($ million)
Exhibits 71: Data Table on Phone - Market size and forecast 2024-2029 ($ million)
Exhibits 72: Chart on Phone - Year-over-year growth 2024-2029 (%)
Exhibits 73: Data Table on Phone - Year-over-year growth 2024-2029 (%)
Exhibits 74: Chart on Chat - Market size and forecast 2024-2029 ($ million)
Exhibits 75: Data Table on Chat - Market size and forecast 2024-2029 ($ million)
Exhibits 76: Chart on Chat - Year-over-year growth 2024-2029 (%)
Exhibits 77: Data Table on Chat - Year-over-year growth 2024-2029 (%)
Exhibits 78: Chart on Email or text - Market size and forecast 2024-2029 ($ million)
Exhibits 79: Data Table on Email or text - Market size and forecast 2024-2029 ($ million)
Exhibits 80: Chart on Email or text - Year-over-year growth 2024-2029 (%)
Exhibits 81: Data Table on Email or text - Year-over-year growth 2024-2029 (%)
Exhibits 82: Chart on Social media - Market size and forecast 2024-2029 ($ million)
Exhibits 83: Data Table on Social media - Market size and forecast 2024-2029 ($ million)
Exhibits 84: Chart on Social media - Year-over-year growth 2024-2029 (%)
Exhibits 85: Data Table on Social media - Year-over-year growth 2024-2029 (%)
Exhibits 86: Chart on Website - Market size and forecast 2024-2029 ($ million)
Exhibits 87: Data Table on Website - Market size and forecast 2024-2029 ($ million)
Exhibits 88: Chart on Website - Year-over-year growth 2024-2029 (%)
Exhibits 89: Data Table on Website - Year-over-year growth 2024-2029 (%)
Exhibits 90: Market opportunity by Channel ($ million)
Exhibits 91: Data Table on Market opportunity by Channel ($ million)
Exhibits 92: Chart on Deployment - Market share 2024-2029 (%)
Exhibits 93: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits 94: Chart on Comparison by Deployment
Exhibits 95: Data Table on Comparison by Deployment
Exhibits 96: Chart on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits 97: Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits 98: Chart on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 99: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 100: Chart on Cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 101: Data Table on Cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 102: Chart on Cloud - Year-over-year growth 2024-2029 (%)
Exhibits 103: Data Table on Cloud - Year-over-year growth 2024-2029 (%)
Exhibits 104: Market opportunity by Deployment ($ million)
Exhibits 105: Data Table on Market opportunity by Deployment ($ million)
Exhibits 106: Chart on Source - Market share 2024-2029 (%)
Exhibits 107: Data Table on Source - Market share 2024-2029 (%)
Exhibits 108: Chart on Comparison by Source
Exhibits 109: Data Table on Comparison by Source
Exhibits 110: Chart on Large enterprises - Market size and forecast 2024-2029 ($ million)
Exhibits 111: Data Table on Large enterprises - Market size and forecast 2024-2029 ($ million)
Exhibits 112: Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 113: Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits 114: Chart on SMEs - Market size and forecast 2024-2029 ($ million)
Exhibits 115: Data Table on SMEs - Market size and forecast 2024-2029 ($ million)
Exhibits 116: Chart on SMEs - Year-over-year growth 2024-2029 (%)
Exhibits 117: Data Table on SMEs - Year-over-year growth 2024-2029 (%)
Exhibits 118: Market opportunity by Source ($ million)
Exhibits 119: Data Table on Market opportunity by Source ($ million)
Exhibits 120: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 121: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 122: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 123: Chart on Geographic comparison
Exhibits 124: Data Table on Geographic comparison
Exhibits 125: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 126: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 127: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 130: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 131: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 134: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 135: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 138: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 139: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 142: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 143: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 146: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 147: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits 150: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits 151: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 153: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 154: Data Table on Canada - Market size and forecast 2024-2029 ($ million)

Executive Summary

The following companies are recognized as the key players in the global call center artificial intelligence (AI) market: Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., RulAI, SAP SE, Talkdesk Inc., and Zendesk Inc..

Commenting on the report, an analyst from the research team said: "The latest trend gAIning momentum in the market is integration of chatbots for better turnaround times."

According to the report, one of the major drivers for this market is the rising adoption of cloud-based call centers.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contAIns a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Alphabet Inc.
  • Amazon.com Inc.
  • Artificial Solutions International AB
  • Avaamo Inc.
  • Avaya LLC
  • Conversica Inc.
  • Creative Virtual Ltd.
  • EdgeVerve Systems Ltd.
  • Inbenta Holdings Inc.
  • Jio Haptik Technologies Ltd.
  • Kore.ai Inc.
  • Microsoft Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • Oracle Corp.
  • Pypestream Inc.
  • Rulai
  • SAP SE
  • Talkdesk Inc.
  • Zendesk Inc.

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