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Global Call Center AI Market 2021-2025

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    Report

  • 120 Pages
  • December 2021
  • Region: Global
  • TechNavio
  • ID: 5513587
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The publisher has been monitoring the call center ai market and it is poised to grow by $1.90 bn during 2021-2025 progressing at a CAGR of 22.40% during the forecast period. The report on the call center ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising demand in AI-based intelligent virtual assistant and chatbots and the presence of large number of call centers.

The call center ai market analysis includes the end-user segment and geographic landscape.

The call center ai market is segmented as below:


By End-user

  • BFSI
  • retail and e-commerce
  • IT and telecom
  • media and entertainment
  • others

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • MEA

This study identifies the increased usage of AI by organizations to offer enhanced customer support services as one of the prime reasons driving the call center ai market growth during the next few years.

The report on call center ai market covers the following areas:

  • Call center ai market sizing
  • Call center ai market forecast
  • Call center ai market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center ai market vendors that include Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc. Also, the call center ai market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Market segments
  • Comparison by End-user
  • BFSI - Market size and forecast 2020-2025
  • Retail and E-Commerce - Market size and forecast 2020-2025
  • IT and Telecom - Market size and forecast 2020-2025
  • Media and Entertainment - Market size and forecast 2020-2025
  • Others - Market size and forecast 2020-2025
  • Market opportunity by End-user

Customer landscape

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity By Geographical Landscape
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Alphabet Inc.
  • Amazon Web Services Inc.
  • Artificial Solutions International AB
  • Avaya Holdings Corp.
  • Jio Haptik Technologies Ltd.
  • Microsoft Corp.
  • Nuance Communications Inc.
  • Oracle Corp.
  • SAP SE
  • Zendesk Inc.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

List of Exhibits

  • Key Finding 1
  • Key Finding 2
  • Key Finding 3
  • Key Finding 5
  • Key Finding 6
  • Key Finding 7
  • Key Finding 8
  • Parent market
  • Market characteristics
  • Offerings of vendors included in the market definition
  • Market segments
  • Global - Market size and forecast 2020 - 2025 ($ million)
  • Global market: Year-over-year growth 2020 - 2025 (%)
  • Five forces analysis 2020 & 2025
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition - Five forces 2020
  • End-user - Market share 2020-2025 (%)
  • Comparison by End-user
  • BFSI - Market size and forecast 2020-2025 ($ million)
  • BFSI - Year-over-year growth 2020-2025 (%)
  • Retail & E-Commerce - Market size and forecast 2020-2025 ($ million)
  • Retail & E-Commerce - Year-over-year growth 2020-2025 (%)
  • IT & Telecom - Market size and forecast 2020-2025 ($ million)
  • IT & Telecom - Year-over-year growth 2020-2025 (%)
  • Media & Entertainment - Market size and forecast 2020-2025 ($ million)
  • Media & Entertainment - Year-over-year growth 2020-2025 (%)
  • Travel & Hospitality - Market size and forecast 2020-2025 ($ million)
  • Travel & Hospitality - Year-over-year growth 2020-2025 (%)
  • Others - Market size and forecast 2020-2025 ($ million)
  • Others - Year-over-year growth 2020-2025 (%)
  • Market opportunity by End-user
  • Customer landscape
  • Market share By Geographical Landscape 2020-2025 (%)
  • Geographic comparison
  • North America - Market size and forecast 2020-2025 ($ million)
  • North America - Year-over-year growth 2020-2025 (%)
  • APAC - Market size and forecast 2020-2025 ($ million)
  • APAC - Year-over-year growth 2020-2025 (%)
  • Europe - Market size and forecast 2020-2025 ($ million)
  • Europe - Year-over-year growth 2020-2025 (%)
  • South America - Market size and forecast 2020-2025 ($ million)
  • South America - Year-over-year growth 2020-2025 (%)
  • MEA - Market size and forecast 2020-2025 ($ million)
  • MEA - Year-over-year growth 2020-2025 (%)
  • Key leading countries
  • Market opportunity By Geographical Landscape ($ million)
  • Impact of drivers and challenges
  • Vendor landscape
  • Landscape disruption
  • Industry risks
  • Vendors covered
  • Market positioning of vendors
  • Alphabet Inc. - Overview
  • Alphabet Inc. - Business segments
  • Alphabet Inc. - Key offerings
  • Alphabet Inc. - Key customers
  • Alphabet Inc. - Segment focus
  • Amazon Web Services Inc. - Overview
  • Amazon Web Services Inc. - Product and service
  • Amazon Web Services Inc. - Key offerings
  • Amazon Web Services Inc. - Key customers
  • Amazon Web Services Inc. - Segment focus
  • Artificial Solutions International AB - Overview
  • Artificial Solutions International AB - Product and service
  • Artificial Solutions International AB - Key offerings
  • Artificial Solutions International AB - Key customers
  • Artificial Solutions International AB - Segment focus
  • Avaya Holdings Corp. - Overview
  • Avaya Holdings Corp. - Business segments
  • Avaya Holdings Corp. - Key offerings
  • Avaya Holdings Corp. - Key customers
  • Avaya Holdings Corp. - Segment focus
  • Jio Haptik Technologies Ltd. - Overview
  • Jio Haptik Technologies Ltd. - Product and service
  • Jio Haptik Technologies Ltd. - Key offerings
  • Jio Haptik Technologies Ltd. - Key customers
  • Jio Haptik Technologies Ltd. - Segment focus
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Key customers
  • Microsoft Corp. - Segment focus
  • Nuance Communications Inc. - Overview
  • Nuance Communications Inc. - Business segments
  • Nuance Communications Inc. - Key offerings
  • Nuance Communications Inc. - Key customers
  • Nuance Communications Inc. - Segment focus
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Key customers
  • Oracle Corp. - Segment focus
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key offerings
  • SAP SE - Key customers
  • SAP SE - Segment focus
  • Zendesk Inc. - Overview
  • Zendesk Inc. - Business segments
  • Zendesk Inc. - Key offerings
  • Zendesk Inc. - Key customers
  • Zendesk Inc. - Segment focus
  • Currency conversion rates for US$
  • Research Methodology
  • Validation techniques employed for market sizing
  • Information sources
  • List of abbreviations

Executive Summary

The publisher recognizes the following companies as the key players in the global call center AI market: Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc.

Commenting on the report, an analyst from the research team said: 'The latest trend gaining momentum in the market is increased usage of AI by organizations to offer enhanced customer support services.'

According to the report, one of the major drivers for this market is the rising demand in AI-based intelligent virtual assistant and chatbots.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned

A selection of companies mentioned in this report includes:

  • Alphabet Inc.
  • Amazon Web Services Inc.
  • Artificial Solutions International AB
  • Avaya Holdings Corp.
  • Jio Haptik Technologies Ltd.
  • Microsoft Corp.
  • Nuance Communications Inc.
  • Oracle Corp.
  • SAP SE
  • Zendesk Inc.