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Global Call Center Software Market 2021-2025

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    Report

  • 120 Pages
  • October 2021
  • Region: Global
  • TechNavio
  • ID: 5513995
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The publisher has been monitoring the call center software market and it is poised to grow by $11.67 bn during 2021-2025, progressing at a CAGR of 16.35% during the forecast period. Our report on the call center software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing demand for the automation of contact center solutions and the growing emphasis on enhancing customer experience through omnichannel solutions. In addition, increasing demand for the automation of contact center solutions is anticipated to boost the growth of the market as well.

The call center software market analysis includes the end-user segment and geographic landscape.

The publisher's call center software market is segmented as below:


By End-user


  • IT and Telecom
  • BFSI
  • Healthcare
  • Retail
  • Others

By Geographical Landscape


  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the surging adoption of cloud-based contact centers as one of the prime reasons driving the call center software market growth during the next few years.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on call center software market covers the following areas:

  • Call center software market sizing
  • Call center software market forecast
  • Call center software market industry analysis

Table of Contents

Executive Summary
  • Market Overview

Market Landscape
  • Market ecosystem
  • Value chain analysis

Market Sizing
  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user
  • Market segments
  • Comparison by End-user
  • IT and Telecom - Market size and forecast 2020-2025
  • BFSI - Market size and forecast 2020-2025
  • Healthcare - Market size and forecast 2020-2025
  • Retail - Market size and forecast 2020-2025
  • Others - Market size and forecast 2020-2025
  • Market opportunity by End-user

Customer landscape
Geographic Landscape
  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity By Geographical Landscape
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape
  • Landscape disruption

Vendor Analysis
  • Vendors covered
  • Market positioning of vendors
8x8 Inc.
  • Amazon.com Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Five9 Inc.
  • Genesys Telecommunications Laboratories Inc.
  • NICE Ltd.
  • Talkdesk Inc.
  • Vonage Holdings Corp.

Appendix
  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

List of Exhibits
1: Key Finding 1
2: Key Finding 2
3: Key Finding 3
4: Key Finding 5
5: Key Finding 6
6: Key Finding 7
7: Key Finding 8
8: Parent market
9: Market characteristics
10: Offerings of vendors included in the market definition
11: Market segments
12: Global - Market size and forecast 2020 - 2025 ($ million)
13: Global market: Year-over-year growth 2020 - 2025 (%)
14: Five forces analysis 2020 & 2025
15: Bargaining power of buyers
16: Bargaining power of suppliers
17: Threat of new entrants
18: Threat of substitutes
19: Threat of rivalry
20: Market condition - Five forces 2020
21: End-user - Market share 2020-2025 (%)
22: Comparison by End-user
23: IT and Telecom - Market size and forecast 2020-2025 ($ million)
24: IT and Telecom - Year-over-year growth 2020-2025 (%)
25: BFSI - Market size and forecast 2020-2025 ($ million)
26: BFSI - Year-over-year growth 2020-2025 (%)
27: Healthcare - Market size and forecast 2020-2025 ($ million)
28: Healthcare - Year-over-year growth 2020-2025 (%)
29: Retail - Market size and forecast 2020-2025 ($ million)
30: Retail - Year-over-year growth 2020-2025 (%)
31: Others - Market size and forecast 2020-2025 ($ million)
32: Others - Year-over-year growth 2020-2025 (%)
33: Market opportunity by End-user
34: Customer landscape
35: Market share By Geographical Landscape 2020-2025 (%)
36: Geographic comparison
37: North America - Market size and forecast 2020-2025 ($ million)
38: North America - Year-over-year growth 2020-2025 (%)
39: Europe - Market size and forecast 2020-2025 ($ million)
40: Europe - Year-over-year growth 2020-2025 (%)
41: APAC - Market size and forecast 2020-2025 ($ million)
42: APAC - Year-over-year growth 2020-2025 (%)
43: South America - Market size and forecast 2020-2025 ($ million)
44: South America - Year-over-year growth 2020-2025 (%)
45: MEA - Market size and forecast 2020-2025 ($ million)
46: MEA - Year-over-year growth 2020-2025 (%)
47: Key leading countries
48: Market opportunity By Geographical Landscape ($ million)
49: Impact of drivers and challenges
50: Vendor landscape
51: Landscape disruption
52: Industry risks
53: Vendors covered
54: Market positioning of vendors
55: 8x8 Inc. - Overview
56: 8x8 Inc. - Product and service
57: 8x8 Inc. - Key offerings
58: 8x8 Inc. - Key customers
59: 8x8 Inc. - Segment focus
60: Amazon.com Inc. - Overview
61: Amazon.com Inc. - Business segments
62: Amazon.com Inc. - Key offerings
63: Amazon.com Inc. - Key customers
64: Amazon.com Inc. - Segment focus
65: Atos SE - Overview
66: Atos SE - Business segments
67: Atos SE - Key offerings
68: Atos SE - Key customers
69: Atos SE - Segment focus
70: Avaya Holdings Corp. - Overview
71: Avaya Holdings Corp. - Business segments
72: Avaya Holdings Corp. - Key offerings
73: Avaya Holdings Corp. - Key customers
74: Avaya Holdings Corp. - Segment focus
75: Cisco Systems Inc. - Overview
76: Cisco Systems Inc. - Business segments
77: Cisco Systems Inc. - Key offerings
78: Cisco Systems Inc. - Key customers
79: Cisco Systems Inc. - Segment focus
80: Five9 Inc. - Overview
81: Five9 Inc. - Business segments
82: Five9 Inc. - Key offerings
83: Five9 Inc. - Key customers
84: Five9 Inc. - Segment focus
85: Genesys Telecommunications Laboratories Inc. - Overview
86: Genesys Telecommunications Laboratories Inc. - Product and service
87: Genesys Telecommunications Laboratories Inc. - Key offerings
88: Genesys Telecommunications Laboratories Inc. - Key customers
89: Genesys Telecommunications Laboratories Inc. - Segment focus
90: NICE Ltd. - Overview
91: NICE Ltd. - Business segments
92: NICE Ltd. - Key offerings
93: NICE Ltd. - Key customers
94: NICE Ltd. - Segment focus
95: Talkdesk Inc. - Overview
96: Talkdesk Inc. - Product and service
97: Talkdesk Inc. - Key offerings
98: Talkdesk Inc. - Key customers
99: Talkdesk Inc. - Segment focus
100: Vonage Holdings Corp. - Overview
101: Vonage Holdings Corp. - Business segments
102: Vonage Holdings Corp. - Key offerings
103: Vonage Holdings Corp. - Key customers
104: Vonage Holdings Corp. - Segment focus
105: Currency conversion rates for US$
106: Research Methodology
107: Validation techniques employed for market sizing
108: Information sources
109: List of abbreviations

Executive Summary

This publisher is pleased to announce their new report, Global Call Center Software Market 2021-2025

The publisher recognizes the following companies as the key players in the global call center software market: 8x8 Inc., Amazon.com Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Five9 Inc., Genesys Telecommunications Laboratories Inc., NICE Ltd., Talkdesk Inc., and Vonage Holdings Corp.

Commenting on the report, an analyst from the publisher said 'The latest trend gaining momentum in the market is surging adoption of cloud-based contact centers.'

According to the report, one of the major drivers for this market is the increasing demand for the automation of contact center solutions.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned

A selection of companies mentioned in this report includes:

8x8 Inc.
  • Amazon.com Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Five9 Inc.
  • Genesys Telecommunications Laboratories Inc.
  • NICE Ltd.
  • Talkdesk Inc.
  • Vonage Holdings Corp.