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Conversational AI Market: Global Industry Analysis, Trends, Market Size, and Forecasts up to 2027

  • Report
  • 100 Pages
  • December 2021
  • Region: Global
  • Infinium Global Research
  • ID: 5518085
UP TO OFF until Dec 31st 2022
The report on the global conversational AI market provides qualitative and quantitative analysis for the period from 2019 to 2027. The report predicts the global conversational AI market to grow with a CAGR of 22.07% over the forecast period from 2021-2027. The study on conversational AI market covers the analysis of the leading geographies such as North America, Europe, Asia-Pacific, and RoW for the period of 2019 to 2027.



The report on conversational AI market is a comprehensive study and presentation of drivers, restraints, opportunities, demand factors, market size, forecasts, and trends in the global conversational AI market over the period of 2019 to 2027. Moreover, the report is a collective presentation of primary and secondary research findings.

Porter's five forces model in the report provides insights into the competitive rivalry, supplier and buyer positions in the market and opportunities for the new entrants in the global conversational AI market over the period of 2019 to 2027. Further, Growth Matrix gave in the report brings an insight into the investment areas that existing or new market players can consider.

Report Findings


1) Drivers

  • Rising investment in advanced technologies
  • Increasing penetration of internet and smartphones

2) Restraints

  • Dearth of technological infrastructure required for integrating conversational AI

3) Opportunities

  • Development of advanced technological

Research Methodology


A) Primary Research


Our primary research involves extensive interviews and analysis of the opinions provided by the primary respondents. The primary research starts with identifying and approaching the primary respondents, the primary respondents are approached include
1. Key Opinion Leaders
2. Internal and External subject matter experts
3. Professionals and participants from the industry

Our primary research respondents typically include

1. Executives working with leading companies in the market under review
2. Product/brand/marketing managers
3. CXO level executives
4. Regional/zonal/country managers
5. Vice President level executives.

B) Secondary Research


Secondary research involves extensive exploring through the secondary sources of information available in both the public domain and paid sources. Each research study is based on over 500 hours of secondary research accompanied by primary research. The information obtained through the secondary sources is validated through the crosscheck on various data sources.

The secondary sources of the data typically include

1. Company reports and publications
2. Government/institutional publications
3. Trade and associations journals
4. Databases such as WTO, OECD, World Bank, and among others.
5. Websites and publications by research agencies

Segment Covered

The global conversational AI market is segmented on the basis of type, component, technology, deployment, and end-user.

The Global conversational AI Market by Type

  • Chatbots
  • Intelligent Virtual Assistants (IVA)

The Global conversational AI Market by Component

  • Solutions
  • Services

The Global conversational AI Market by Technology

  • Machine Learning
  • Natural Language Processing (NLP)
  • Automatic Speech Recognition (ASR)
  • Others

The Global conversational AI Market by Deployment

  • Cloud
  • On-premises

The Global conversational AI Market by End-user

  • BFSI
  • Retail & E-commerce
  • Healthcare & Life Science
  • Automotive
  • Media & Entertainment
  • Others

Company Profiles


The companies covered in the report include
  • Microsoft Corporation
  • Amazon.com, Inc.
  • Alphabet Inc.
  • SAP SE
  • Oracle Corporation
  • Baidu, Inc.
  • Conversica Inc.
  • Jio Haptik Technologies Limited
  • Artificial Solutions International AB
  • Creative Virtual Ltd

What does this Report Deliver?

1. Comprehensive analysis of the global as well as regional markets of the conversational AI market.
2. Complete coverage of all the segments in the conversational AI market to analyze the trends, developments in the global market and forecast of market size up to 2027.
3. Comprehensive analysis of the companies operating in the global conversational AI market. The company profile includes analysis of product portfolio, revenue, SWOT analysis and latest developments of the company.
4. Growth Matrix presents an analysis of the product segments and geographies that market players should focus to invest, consolidate, expand and/or diversify.

This product will be delivered within 1-3 business days.

Frequently Asked Questions about the Conversational AI Market

What is the estimated value of the Conversational AI Market?

The Conversational AI Market was estimated to be valued at $5.72 Billion in 2020.

What is the growth rate of the Conversational AI Market?

The growth rate of the Conversational AI Market is 21.9%, with an estimated value of $22.88 Billion by 2027.

What is the forecasted size of the Conversational AI Market?

The Conversational AI Market is estimated to be worth $22.88 Billion by 2027.

Who are the key companies in the Conversational AI Market?

Key companies in the Conversational AI Market include Microsoft Corporation, Amazon.com, Inc., Alphabet Inc., SAP SE, Oracle Corporation, Baidu, Inc., Conversica Inc., Jio Haptik Technologies Limited and Creative Virtual Ltd.

Table of Contents

1. Preface
1.1. Report Description
1.2. Research Methods
1.3. Research Approaches
2. Executive Summary
2.1. Conversational AI Market Highlights
2.2. Conversational AI Market Projection
2.3. Conversational AI Market Regional Highlights
3. Global Conversational AI Market Overview
3.1. Introduction
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
3.3. Analysis of COVID-19 impact on the Conversational AI Market
3.4. Porter's Five Forces Analysis
3.5. Growth Matrix Analysis
3.5.1. Growth Matrix Analysis by Type
3.5.2. Growth Matrix Analysis by Component
3.5.3. Growth Matrix Analysis by Technology
3.5.4. Growth Matrix Analysis by Deployment
3.5.5. Growth Matrix Analysis by End-user
3.5.6. Growth Matrix Analysis by Region
3.6. Value Chain Analysis of Conversational AI Market
4. Conversational AI Market Macro Indicator Analysis
5. Global Conversational AI Market by Type
5.1. Chatbots
5.2. Intelligent Virtual Assistants (IVA)
6. Global Conversational AI Market by Component
6.1. Solutions
6.2. Services
7. Global Conversational AI Market by Technology
7.1. Machine Learning
7.2. Natural Language Processing (NLP)
7.3. Automatic Speech Recognition (ASR)
7.4. Others
8. Global Conversational AI Market by Deployment
8.1. Cloud
8.2. On-premises
9. Global Conversational AI Market by End-user
9.1. BFSI
9.2. Retail & E-commerce
9.3. Healthcare & Life Science
9.4. Automotive
9.5. Media & Entertainment
9.6. Others
10. Global Conversational AI Market by Region 2021-2027
10.1. North America
10.1.1. North America Conversational AI Market by Type
10.1.2. North America Conversational AI Market by Component
10.1.3. North America Conversational AI Market by Technology
10.1.4. North America Conversational AI Market by Deployment
10.1.5. North America Conversational AI Market by End-user
10.1.6. North America Conversational AI Market by Country
10.2. Europe
10.2.1. Europe Conversational AI Market by Type
10.2.2. Europe Conversational AI Market by Component
10.2.3. Europe Conversational AI Market by Technology
10.2.4. Europe Conversational AI Market by Deployment
10.2.5. Europe Conversational AI Market by End-user
10.2.6. Europe Conversational AI Market by Country
10.3. Asia-Pacific
10.3.1. Asia-Pacific Conversational AI Market by Type
10.3.2. Asia-Pacific Conversational AI Market by Component
10.3.3. Asia-Pacific Conversational AI Market by Technology
10.3.4. Asia-Pacific Conversational AI Market by Deployment
10.3.5. Asia-Pacific Conversational AI Market by End-user
10.3.6. Asia-Pacific Conversational AI Market by Country
10.4. RoW
10.4.1. RoW Conversational AI Market by Type
10.4.2. RoW Conversational AI Market by Component
10.4.3. RoW Conversational AI Market by Technology
10.4.4. RoW Conversational AI Market by Deployment
10.4.5. RoW Conversational AI Market by End-user
10.4.6. RoW Conversational AI Market by Sub-region
11. Company Profiles and Competitive Landscape
11.1. Competitive Landscape in the Global Conversational AI Market
11.2. Companies Profiled
11.2.1. Microsoft Corporation
11.2.2. Amazon.com, Inc.
11.2.3. Alphabet Inc.
11.2.4. SAP SE
11.2.5. Oracle Corporation
11.2.6. Baidu, Inc.
11.2.7. Conversica Inc.
11.2.8. Jio Haptik Technologies Limited
11.2.9. Artificial Solutions International AB
11.2.10. Creative Virtual Ltd

Companies Mentioned

  • Microsoft Corporation
  • Amazon.com, Inc.
  • Alphabet Inc.
  • SAP SE
  • Oracle Corporation
  • Baidu, Inc.
  • Conversica Inc.
  • Jio Haptik Technologies Limited
  • Artificial Solutions International AB
  • Creative Virtual Ltd