+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

Healthcare CRM Market by Component, Application, Deployment Model, and End User: Opportunity Analysis and Industry Forecast, 2021-2030

  • ID: 5521506
  • Report
  • October 2021
  • Region: Global
  • 264 Pages
  • Allied Analytics LLP

FEATURED COMPANIES

  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems Inc
  • Sage Group Plc
  • Salesforce.Com Inc
  • SAP SE
The global healthcare CRM market size was $9,715.2 million in 2020 and is expected to reach $37,624.0 million by 2030, registering a CAGR of 14.1% from 2021 to 2030.



Healthcare Customer relationship management (CRM) includes combination of strategies, technologies and practices that are used by healthcare organization to analyze and manage interactions between customer and organization as well as to collect data throughout the customer lifecycle. Its goal is to enhance customer and company relationships and help in customer sustainability and increases the sales growth. Healthcare Customer relationship management systems gather customer data from all different channels, points of contact, which works between the customer and the organization. This channel includes the brand website, inbound and outbound calls, direct mail, live chat and social networks. Healthcare customer relationship management software also provide customer’s details such as personal information along with his location, purchase history, buying preferences which makes easy for an organization to retain the customer for long time.

Growing focus on the customer engagement and rise in adoption of customer relation management software among the small healthcare organization and medium scale healthcare enterprises drives the growth of the market globally. Moreover, the worldwide acceleration of digital transformation in enterprises due to COVID-19 outbreak boosts the growth of the global healthcare CRM market. A rise in construction of number of hospitals, which in turn, rise in demand for healthcare CRM software, this is expected to drive the growth of the global healthcare CRM market.

However, lack of security about the privacy of customer information and high initial installation cost of this software may restrain the growth of the market globally. Furthermore, increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone as well as high operational efficiency and less operational cost of the healthcare CRM software will create lucrative opportunity in the healthcare CRM market during the forecast period.

The healthcare customer relationship management market is segmented into component, deployment model, application, and region. By component, it is bifurcated into software and service. The software segment dominated the market. Depending on deployment mode, it is categorized into on-premise, cloud, and hybrid. The cloud segment dominated the market in 2020. On the basis application, it is divided into customer service & support, marketing, CRM analytics, and others. Customer service & support segment dominated the market in 2020. Based on end user, it is segmented into healthcare providers and healthcare payers. The healthcare providers segment generated the highest revenue in 2020.
Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. North America region dominates the market in 2020.

COMPETITION ANALYSIS

The key players profiled in the market report include Salesforce.Com Inc, Microsoft Corporation, Oracle Corporation, Pegasystems Inc, Sage Group Plc, SAP SE, SugarCRM, Zoho Corporation Pvt Ltd, Cerner Corporation, and Keona Health.

KEY BENEFITS FOR STAKEHOLDERS

  • The report provides an extensive analysis of the current and emerging global healthcare CRM market trends and dynamics.
  • In-depth market analysis is conducted by global healthcare CRM market estimations for the key market segments between 2020 and 2030.
  • Extensive analysis of the global healthcare CRM market is conducted by following key product positioning and monitoring of the top competitors within the market framework.
  • A comprehensive analysis of all the regions is provided to determine the prevailing opportunities.
  • The global healthcare CRM market forecast analysis from 2021 to 2030 is included in the report.
  • The key market players within market are profiled in this report and their strategies are analyzed thoroughly, which help understand the competitive outlook of the global healthcare CRM market.

GLOBAL HEALTHCARE CRM MARKET SEGMENTS

By COMPONENT

  • Software
  • Services

By APPLICATION

  • Customer Service & Support
  • Marketing
  • CRM Analytics
  • Others

By DEPLOYMENT MODEL

  • On-Premise
  • Hybrid
  • Cloud

By End User

  • Healthcare Providers
  • Hospitals
  • Ambulatory Care Centers
  • Diagnostics & Imaging Centers
  • Pharmacies
  • Others
  • Healthcare Payers
  • Private Payers
  • Public Payers

By REGION

  • North America
  • U.S.
  • Canada
  • Mexico
  • China
  • Europe
  • Germany
  • Spain
  • UK
  • France
  • Rest of Europe
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Rest of Asia-Pacific
  • LAMEA
  • Latin America
  • Middle East
  • Africa

KEY PLAYERS

  • Salesforce.Com Inc
  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems Inc
  • Sage Group Plc
  • SAP SE
  • SugarCRM
  • Zoho Corporation Pvt Ltd
  • Cerner Corporation
  • Keona Health.
Frequently Asked Questions about the Global Healthcare CRM Market

What is the estimated value of the Global Healthcare CRM Market?

The Global Healthcare CRM Market was estimated to be valued at $10060.2 million in 2020.

What is the growth rate of the Global Healthcare CRM Market?

The growth rate of the Global Healthcare CRM Market is 14.1%, with an estimated value of $37624.0 million by 2030.

What is the forecasted size of the Global Healthcare CRM Market?

The Global Healthcare CRM Market is estimated to be worth $37624.0 million by 2030.

Who are the key companies in the Global Healthcare CRM Market?

Key companies in the Global Healthcare CRM Market include Salesforce.Com Inc, Microsoft Corporation, Oracle Corporation, Pegasystems Inc, Sage Group Plc, SAP SE, SugarCRM and Cerner Corporation and Keona Health.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems Inc
  • Sage Group Plc
  • Salesforce.Com Inc
  • SAP SE
CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key benefits for stakeholders
1.3. Key market segments
1.4. Research methodology
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models

CHAPTER 2: EXECUTIVE SUMMARY
2.1. Key Findings of The Study
2.2. CXO perspective

CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key Findings
3.2.1. Top Investment Pockets
3.2.2. Top Winning Strategies
3.3. Porter's five forces analysis
3.4. Market player positioning, 2020
3.5. Market dynamics
3.5.1. Drivers
3.5.1.1. Growing focus toward customer engagement and retention for healthcare sector
3.5.1.2. Integration of Artificial Intelligence (AI) within CRM tools
3.5.1.3. Increase in aging population
3.5.2. Restraints
3.5.2.1. Lack of security about the privacy of customer information and high initial installation cost of CRM software
3.5.2.2. Issue of short-range communication in Healthcare CRM software
3.5.3. Opportunities
3.5.3.1. Increasing adoption of bring your own device (BYOD) ecosystem
3.5.3.2. High operational efficiency of the CRM software
3.6. COVID-19 impact analysis

CHAPTER 4: HEALTHCARE CRM MARKET, BY COMPONENT
4.1. Overview
4.1.1. Market size and forecast, by component
4.2. Software
4.2.1. Key market trends, growth factors, and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market analysis, by country
4.3. Service
4.3.1. Key market trends, growth factors, and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market analysis, by country

CHAPTER 5: HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL
5.1. Overview
5.1.1. Market size and forecast, by type
5.2. On-premise
5.2.1. Key market trends, growth factors, and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market analysis, by country
5.3. Cloud
5.3.1. Key market trends, growth factors, and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market analysis, by country
5.4. Hybrid
5.4.1. Key market trends, growth factors, and opportunities
5.4.2. Market size and forecast, by region
5.4.3. Market analysis, by country

CHAPTER 6: HEALTHCARE CRM MARKET, BY APPLICATION
6.1. Overview
6.1.1. Market size and forecast, by application
6.2. Customer service & Support
6.2.1. Key market trends, growth factors, and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market analysis, by country
6.3. Marketing
6.3.1. Key market trends, growth factors, and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market analysis, by country
6.4. CRM analytics
6.4.1. Key market trends, growth factors, and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market analysis, by country
6.5. Others
6.5.1. Key market trends, growth factors, and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market analysis, by country

CHAPTER 7: HEALTHCARE CRM MARKET, BY END USER
7.1. Overview
7.1.1. Market size and forecast, by end user
7.2. Healthcare Providers
7.2.1. Key market trends, growth factors, and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market analysis, by country
7.2.4. Hospitals
7.2.4.1. Market size and forecast
7.2.5. Ambulatory Care Centers
7.2.5.1. Market size and forecast
7.2.6. Diagnostics & Imaging Centers
7.2.6.1. Market size and forecast
7.2.7. Pharmacies
7.2.7.1. Market size and forecast
7.2.8. Others
7.2.8.1. Market size and forecast
7.3. Healthcare Payers
7.3.1. Key market trends, growth factors, and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market analysis, by country
7.3.4. Private Players
7.3.4.1. Market size and forecast
7.3.5. Public Players
7.3.5.1. Market size and forecast

CHAPTER 8: HEALTHCARE CRM MARKET, BY REGION
8.1. Overview
8.1.1. Market size and forecast, by region
8.2. North America
8.2.1. Key market trends, growth factors and opportunities
8.2.2. Market size and forecast, by component
8.2.3. Market size and forecast, by deployment model
8.2.4. Market size and forecast, by application
8.2.5. Market size and forecast, by end user
8.2.5.1. North America market size and forecast, by type
8.2.6. Market analysis, by country
8.2.6.1. U.S.
8.2.6.1.1. Market size and forecast, by component
8.2.6.1.2. Market size and forecast, by deployment model
8.2.6.1.3. Market size and forecast, by application
8.2.6.1.4. Market size and forecast, by end user
8.2.6.2. Canada
8.2.6.2.1. Market size and forecast, by component
8.2.6.2.2. Market size and forecast, by deployment model
8.2.6.2.3. Market size and forecast, by application
8.2.6.2.4. Market size and forecast, by end user
8.2.6.3. Mexico
8.2.6.3.1. Market size and forecast, by component
8.2.6.3.2. Market size and forecast, by deployment model
8.2.6.3.3. Market size and forecast, by application
8.2.6.3.4. Market size and forecast, by end user
8.3. Europe
8.3.1. Key market trends, growth factors and opportunities
8.3.2. Market size and forecast, by component
8.3.3. Market size and forecast, by deployment model
8.3.4. Market size and forecast, by application
8.3.5. Market size and forecast, by end user
8.3.5.1. Europe market size and forecast, by type
8.3.6. Market analysis, by country
8.3.6.1. Germany
8.3.6.1.1. Market size and forecast, by component
8.3.6.1.2. Market size and forecast, by deployment model
8.3.6.1.3. Market size and forecast, by application
8.3.6.1.4. Market size and forecast, by end user
8.3.6.2. France
8.3.6.2.1. Market size and forecast, by component
8.3.6.2.2. Market size and forecast, by deployment model
8.3.6.2.3. Market size and forecast, by application
8.3.6.2.4. Market size and forecast, by end user
8.3.6.3. UK
8.3.6.3.1. Market size and forecast, by component
8.3.6.3.2. Market size and forecast, by deployment model
8.3.6.3.3. Market size and forecast, by application
8.3.6.3.4. Market size and forecast, by end user

8.3.6.4. Spain
8.3.6.4.1. Market size and forecast, by component
8.3.6.4.2. Market size and forecast, by deployment model
8.3.6.4.3. Market size and forecast, by application
8.3.6.4.4. Market size and forecast, by end user
8.3.6.5. Rest of Europe
8.3.6.5.1. Market size and forecast, by component
8.3.6.5.2. Market size and forecast, by deployment model
8.3.6.5.3. Market size and forecast, by application
8.3.6.5.4. Market size and forecast, by end user
8.4. Asia-Pacific
8.4.1. Key market trends, growth factors and opportunities
8.4.2. Market size and forecast, by component
8.4.3. Market size and forecast, by deployment model
8.4.4. Market size and forecast, by application
8.4.5. Market size and forecast, by end user
8.4.5.1. Asia-Pacific market size and forecast, by type
8.4.6. Market analysis, by country
8.4.6.1. China
8.4.6.1.1. Market size and forecast, by component
8.4.6.1.2. Market size and forecast, by deployment model
8.4.6.1.3. Market size and forecast, by application
8.4.6.1.4. Market size and forecast, by end user
8.4.6.2. Japan
8.4.6.2.1. Market size and forecast, by component
8.4.6.2.2. Market size and forecast, by deployment model
8.4.6.2.3. Market size and forecast, by application
8.4.6.2.4. Market size and forecast, by end user
8.4.6.3. India
8.4.6.3.1. Market size and forecast, by component
8.4.6.3.2. Market size and forecast, by deployment model
8.4.6.3.3. Market size and forecast, by application
8.4.6.3.4. Market size and forecast, by end user
8.4.6.4. South Korea
8.4.6.4.1. Market size and forecast, by component
8.4.6.4.2. Market size and forecast, by deployment model
8.4.6.4.3. Market size and forecast, by application
8.4.6.4.4. Market size and forecast, by end user
8.4.6.5. Rest of Asia-Pacific
8.4.6.5.1. Market size and forecast, by component
8.4.6.5.2. Market size and forecast, by deployment model
8.4.6.5.3. Market size and forecast, by application
8.4.6.5.4. Market size and forecast, by end user
8.5. LAMEA
8.5.1. Key market trends, growth factors and opportunities
8.5.2. Market size and forecast, by component
8.5.3. Market size and forecast, by deployment model
8.5.4. Market size and forecast, by application
8.5.5. Market size and forecast, by end user
8.5.5.1. LAMEA market size and forecast, by type
8.5.6. Market analysis, by country
8.5.6.1. Latin America
8.5.6.1.1. Market size and forecast, by component
8.5.6.1.2. Market size and forecast, by deployment model
8.5.6.1.3. Market size and forecast, by application
8.5.6.1.4. Market size and forecast, by end user
8.5.6.2. Middle East
8.5.6.2.1. Market size and forecast, by component
8.5.6.2.2. Market size and forecast, by deployment model
8.5.6.2.3. Market size and forecast, by application
8.5.6.2.4. Market size and forecast, by end user
8.5.6.3. Africa
8.5.6.3.1. Market size and forecast, by component
8.5.6.3.2. Market size and forecast, by deployment model
8.5.6.3.3. Market size and forecast, by application
8.5.6.3.4. Market size and forecast, by end user

CHAPTER 9: COMPANY PROFILES
9.1. Salesforce.Com Inc
9.1.1. Company overview
9.1.2. Key executive
9.1.3. Company snapshot
9.1.4. Operating Business Segment
9.1.5. Product Categories
9.1.6. R & D expenditure
9.1.7. Business performance
9.1.8. Key strategic moves and developments
9.2. MICROSOFT CORPORATION
9.2.1. Company overview
9.2.2. Key executives
9.2.3. Company snapshot
9.2.4. Operating business segments
9.2.5. Product portfolio
9.2.6. R&D expenditure
9.2.7. Business performance
9.2.8. Key strategic moves and developments
9.3. ORACLE CORPORATION
9.3.1. Company overview
9.3.2. Key executives
9.3.3. Company snapshot
9.3.4. Operating business segments
9.3.5. Product portfolio
9.3.6. R&D expenditure
9.3.7. Business performance
9.3.8. Key strategic moves and developments
9.4. Pegasystems Inc
9.4.1. Company overview
9.4.2. Key executives
9.4.3. Company snapshot
9.4.4. Product portfolio
9.4.5. R&D expenditure
9.4.6. Business performance
9.4.7. Key strategic moves and developments
9.5. Sage Group Plc.
9.5.1. Company overview
9.5.2. Key executives
9.5.3. Company snapshot
9.5.4. Product portfolio
9.5.5. R&D expenditure
9.5.6. Business performance
9.5.7. Key strategic moves and developments
9.6. SAP SE
9.6.1. Company overview
9.6.2. Key executives
9.6.3. Company snapshot
9.6.4. Operating business segments
9.6.5. Product portfolio
9.6.6. R&D expenditure
9.6.7. Business performance
9.6.8. Key strategic moves and developments
9.7. SUGARCRM
9.7.1. Company overview
9.7.2. Key executives
9.7.3. Company snapshot
9.7.4. Product portfolio
9.7.5. Key strategic moves and developments
9.8. ZOHO CORPORATION PVT. LTD
9.8.1. Company overview
9.8.2. Key executives
9.8.3. Company snapshot
9.8.4. Product portfolio
9.8.5. Key strategic moves and developments
9.9. Cerner Corporation
9.9.1. Company overview
9.9.2. Key executives
9.9.3. Company snapshot
9.9.4. Operating business segments
9.9.5. Product portfolio
9.9.6. R&D expenditure
9.9.7. Business performance
9.9.8. Key strategic moves and developments
9.10. Keona Health
9.10.1. Company overview
9.10.2. Key executives
9.10.3. Company snapshot
9.10.4. Product portfolio

List of Tables
TABLE 01. HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 02. HEALTHCARE CRM MARKET FOR SOFTWARE, BY REGION, 2020-2030 ($MILLION)
TABLE 03. HEALTHCARE CRM MARKET FOR SERVICE, BY REGION, 2020-2030 ($MILLION)
TABLE 04. HEALTHCARE CRM MARKET MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 05. HEALTHCARE CRM MARKET FOR ON-PREMISE, BY REGION, 2020-2030 ($MILLION)
TABLE 06. HEALTHCARE CRM MARKET FOR CLOUD, BY REGION, 2020-2030 ($MILLION)
TABLE 07. HEALTHCARE CRM MARKET FOR HYBRID, BY REGION, 2020-2030 ($MILLION)
TABLE 08. HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION )
TABLE 09. HEALTHCARE CRM MARKET FOR CUSTOMER SERVICE & SUPPORT, 2020-2030 ($MILLION )
TABLE 10. HEALTHCARE CRM MARKET FOR MARKETING, 2020-2030 ($MILLION )
TABLE 11. HEALTHCARE CRM MARKET FOR CRM ANALYTICS, 2020-2030 ($MILLION )
TABLE 12. HEALTHCARE CRM MARKET FOR OTHERS, 2020-2030 ($MILLION )
TABLE 13. HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION )
TABLE 14. HEALTHCARE CRM MARKET FOR HEALTHCARE PROVIDERS, 2020-2030 ($MILLION )
TABLE 15. HEALTHCARE CRM MARKET REVENUE FOR HOSPITALS, 2020-2030 ($MILLION)
TABLE 16. HEALTHCARE CRM MARKET REVENUE FOR AMBULATORY CARE CENTERS, 2020-2030 ($MILLION)
TABLE 17. HEALTHCARE CRM MARKET REVENUE FOR DIAGNOSTICS & IMAGING CENTERS, 2020-2030 ($MILLION)
TABLE 18. HEALTHCARE CRM MARKET REVENUE FOR PHARMACIES, 2020-2030 ($MILLION)
TABLE 19. HEALTHCARE CRM MARKET REVENUE FOR OTHERS, 2020-2030 ($MILLION)
TABLE 20. HEALTHCARE CRM MARKET FOR HEALTHCARE PAYERS, 2020-2030 ($MILLION )
TABLE 21. HEALTHCARE CRM MARKET REVENUE FOR PRIVATE PLAYERS, 2020-2030 ($MILLION)
TABLE 22. HEALTHCARE CRM MARKET REVENUE FOR PUBLIC PLAYERS, 2020-2030 ($MILLION)
TABLE 23. HEALTHCARE CRM MARKET REVENUE, BY REGION, 2020-2030 ($MILLION)
TABLE 24. NORTH AMERICA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 25. NORTH AMERICA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 26. NORTH AMERICA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 27. NORTH AMERICA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 28. NORTH AMERICA HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PROVIDERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 29. NORTH AMERICA HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PAYERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 30. NORTH AMERICA HEALTHCARE CRM MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 31. U.S. HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 32. U.S. HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 33. U.S. HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 34. U.S. HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 35. CANADA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 36. CANADA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 37. CANADA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 38. CANADA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 39. MEXICO HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 40. MEXICO HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 41. MEXICO HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 42. MEXICO HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 43. EUROPE HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 44. EUROPE HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 45. EUROPE HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 46. EUROPE HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 47. EUROPE HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PROVIDERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 48. EUROPE HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PAYERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 49. EUROPE HEALTHCARE CRM MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 50. GERMANY HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 51. GERMANY HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 52. GERMANY HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 53. GERMANY HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 54. FRANCE HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 55. FRANCE HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 56. FRANCE HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 57. FRANCE HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 58. UK HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 59. UK HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 60. UK HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 61. UK HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 62. SPAIN HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 63. SPAIN HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 64. SPAIN HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 65. SPAIN HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 66. REST OF EUROPE HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 67. REST OF EUROPE HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 68. REST OF EUROPE HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 69. REST OF EUROPE HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 70. ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 71. ASIA-PACIFIC HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 72. ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 73. ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 74. ASIA-PACIFIC HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PROVIDERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 75. ASIA-PACIFIC HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PAYERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 76. ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 77. CHINA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 78. CHINA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 79. CHINA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 80. CHINA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 81. JAPAN HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 82. JAPAN HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 83. JAPAN HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 84. JAPAN HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 85. INDIA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 86. INDIA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 87. INDIA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 88. INDIA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 89. SOUTH KOREA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 90. SOUTH KOREA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 91. SOUTH KOREA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 92. SOUTH KOREA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 93. REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 94. REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 95. REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 96. REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 97. LAMEA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 98. LAMEA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 99. LAMEA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 100. LAMEA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 101. LAMEA HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PROVIDERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 102. LAMEA HEALTHCARE CRM MARKET REVENUE FOR HEALTHCARE PAYERS, BY TYPE, 2020-2030 ($MILLION)
TABLE 103. LAMEA HEALTHCARE CRM MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 104. LATIN AMERICA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 105. LATIN AMERICA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 106. LATIN AMERICA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 107. LATIN AMERICA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 108. MIDDLE EAST HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 109. MIDDLE EAST HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 110. MIDDLE EAST HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 111. MIDDLE EAST HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 112. AFRICA HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
TABLE 113. AFRICA HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
TABLE 114. AFRICA HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION)
TABLE 115. AFRICA HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 116. SALESFORCE.COM INC: KEY EXECUTIVE
TABLE 117. SALEFORCE.COM INC: COMPANY SNAPSHOT
TABLE 118. SALESFORCE.COM INC OPERATING SEGMENTS
TABLE 119. SALESFORCE.COM INC: PRODCUT CATEGORIES
TABLE 120. SALESFORCE.COM INC: R & D EXPENDITURE, 2019-2021 ($MILLION)

TABLE 121. SALESFORCE.COM INC: NET SALES, 2019-2021 ($MILLION)
TABLE 122. SALESFORCE.COM INC: REVENUE SHARE BY SEGMENTS, 2021(%)
TABLE 123. MICROSOFT CORPORATION: KEY EXECUTIVES
TABLE 124. MICROSOFT CORPORATION: COMPANY SNAPSHOT
TABLE 125. MICROSOFT CORPORATION: OPERATING SEGMENTS
TABLE 126. MICROSOFT CORPORATION: PRODUCT PORTFOLIO
TABLE 127. ORACLE CORPORATION: KEY EXECUTIVES
TABLE 128. ORACLE CORPORATION: COMPANY SNAPSHOT
TABLE 129. ORACLE CORPORATION: OPERATING SEGMENTS
TABLE 130. ORACLE CORPORATION: PRODUCT PORTFOLIO
TABLE 131. PEGASYSTEMS INC: KEY EXECUTIVES
TABLE 132. PEGASYSTEMS INC: COMPANY SNAPSHOT
TABLE 133. PEGASYSTEMS: PRODUCT PORTFOLIO
TABLE 134. SAGE GROUP PLC: KEY EXECUTIVES
TABLE 135. SAGE GROUP PLC: COMPANY SNAPSHOT
TABLE 136. SAGE GROUP PLC: PRODUCT PORTFOLIO
TABLE 137. SAGE GROUP PLC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 138. SAP SE.: KEY EXECUTIVES
TABLE 139. SAP SE.: COMPANY SNAPSHOT
TABLE 140. SAP SE: OPERATING SEGMENTS
TABLE 141. SAP SE.: PRODUCT PORTFOLIO
TABLE 142. SUGAR CRM: KEY EXECUTIVES
TABLE 143. SUGAR CRM: COMPANY SNAPSHOT
TABLE 144. SUGARCRM: PRODUCT PORTFOLIO
TABLE 145. ZOHO CORPORATION PVT. LTD: KEY EXECUTIVES
TABLE 146. ZOHO CORPORATION PVT. LTD: COMPANY SNAPSHOT
TABLE 147. ZOHO CORPORATION PVT. LTD: PRODUCT PORTFOLIO
TABLE 148. CERNER CORPORATION.: KEY EXECUTIVES
TABLE 149. CERNER CORPORATION: COMPANY SNAPSHOT
TABLE 150. CERNER CORPORATION: OPERATING SEGMENTS
TABLE 151. CERNER CORPORATION: PRODUCT PORTFOLIO
TABLE 152. KEONA HEALTH: KEY EXECUTIVES
TABLE 153. KEONA HEALTH: COMPANY SNAPSHOT
TABLE 154. KEONA HEALTH: PRODUCT PORTFOLIO

List of Figures
FIGURE 01. KEY MARKET SEGMENTS
FIGURE 02. GLOBAL HEALTHCARE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SNAPSHOT, BY SEGMENT, 2020-2030
FIGURE 03. GLOBAL HEALTHCARE CUSTOMER RELATIONSHIP MANAGEMENT MARKET SNAPSHOT, BY COUNTRY, 2020-2030
FIGURE 04. TOP INVESTMENT POCKETS
FIGURE 05. TOP WINNING STRATEGIES, BY YEAR, 2018-2021
FIGURE 06. TOP WINNING STRATEGIES, BY DEVELOPMENT, 2018-2021
FIGURE 07. TOP WINNING STRATEGIES, BY COMPANY, 2018-2021
FIGURE 08. LOW-TO-MODERATE BARGAINING POWER OF SUPPLIERS
FIGURE 09. LOW TO HIGH BARGAINING POWER OF BUYERS
FIGURE 10. LOW THREAT OF SUBSTITUTES
FIGURE 11. LOW-TO-MODERATE THREAT OF NEW ENTRANTS
FIGURE 12. MODERATE TO HIGH COMPETITIVE RIVALRY
FIGURE 13. MARKET PLAYER POSITIONING, 2020
FIGURE 14. MARKET DYNAMICS: GLOBAL HEALTHRE CUSTOMER RELATIONSHIP MANAGEMENT MARKET
FIGURE 15. HEALTHCARE CRM MARKET, BY COMPONENT, 2020-2030 ($MILLION)
FIGURE 16. COMPARATIVE SHARE ANALYSIS OF GLOBAL HEALTHCARE CRM MARKET FOR SOFTWARE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 17. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR SERVICE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 18. HEALTHCARE CRM MARKET, BY DEPLOYMENT MODEL, 2020-2030 ($MILLION)
FIGURE 19. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR ON-PREMISE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 20. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR CLOUD, BY COUNTRY, 2020 & 2030 (%)
FIGURE 21. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR HYBRID, BY COUNTRY, 2020 & 2030 (%)
FIGURE 22. HEALTHCARE CRM MARKET, BY APPLICATION, 2020-2030 ($MILLION )
FIGURE 23. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR CUSTOMER SERVICE & SUPPORT, 2020 & 2030 (%)
FIGURE 24. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR MARKETING, 2020 & 2030 (%)
FIGURE 25. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR CRM ANALYTICS, 2020 & 2030 (%)
FIGURE 26. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR OTHERS, 2020 & 2030 (%)
FIGURE 27. HEALTHCARE CRM MARKET, BY END USER, 2020-2030 ($MILLION )
FIGURE 28. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR HEALTHCARE PROVIDERS, 2020 & 2030 (%)
FIGURE 29. COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CRM MARKET FOR HEALTHCARE PAYERS, 2020 & 2030 (%)
FIGURE 30. HEALTHCARE CRM MARKET REVENUE, BY REGION, 2020-2030 ($MILLION)
FIGURE 31. U.S. HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 32. CANADA HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 33. MEXICO HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 34. GERMANY HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 35. FRANCE HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 36. UK HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 37. SPAIN HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 38. REST OF EUROPE HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 39. CHINA HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 40. JAPAN HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 41. INDIA HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 42. SOUTH KOREA HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 43. REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 44. LATIN AMERICA HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 45. MIDDLE EAST HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 46. AFRICA EAST HEALTHCARE CRM MARKET, 2020-2030 ($MILLION)
FIGURE 47. MICROSOFT CORPORATION: R&D EXPENDITURE, 2018-2020 ($MILLION )
FIGURE 48. MICROSOFT CORPORATION: REVENUE, 2018-2020 ($MILLION )
FIGURE 49. MICROSOFT CORPORATION: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 50. MICROSOFT CORPORATION: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 51. ORACLE CORPORATION: R&D EXPENDITURE, 2019-2021 ($MILLION )
FIGURE 52. ORACLE CORPORATION: REVENUE, 2019-2021 ($MILLION )
FIGURE 53. ORACLE CORPORATION: REVENUE SHARE BY SEGMENT, 2021 (%)
FIGURE 54. ORACLE CORPORATION: REVENUE SHARE BY REGION, 2021 (%)
FIGURE 55. PEGASYSTEMS INC: R&D EXPENDITURE, 2019-2021 ($MILLION)
FIGURE 56. PEGASYSTEMS INC: REVENUE, 2019-2021 ($MILLION)
FIGURE 57. PEGASYSTEMS INC: REVENUE SHARE BY REGION, 2021(%)
FIGURE 58. SAGE GROUP PLC: R&D EXPENDITURE, 2018-2020 ($MILLION)
FIGURE 59. SAGE GROUP PLC: REVENUE, 2018-2020 ($MILLION )
FIGURE 60. SAGE GROUP PLC: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 61. SAP SE: R&D EXPENDITURE, 2018-2020 ($MILLION )
FIGURE 62. SAP SE: REVENUE, 2018-2020 ($MILLION )
FIGURE 63. SAP SE.: REVENUE SHARE, BY SEGMENT, 2020 (%)
FIGURE 64. SAP SE.: REVENUE SHARE, BY REGION, 2020 (%)
FIGURE 65. CERNER CORPORATION: R&D EXPENDITURE, 2018-2020 ($MILLION )
FIGURE 66. CERNER CORPORATION: REVENUE, 2018-2020 ($MILLION )
FIGURE 67. CERNER CORPORATION: REVENUE SHARE, BY SEGMENT, 2020 (%)
Note: Product cover images may vary from those shown
  • Salesforce.Com Inc
  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems Inc
  • Sage Group Plc
  • SAP SE
  • SugarCRM
  • Zoho Corporation Pvt Ltd
  • Cerner Corporation and Keona Health
Note: Product cover images may vary from those shown

The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

  • Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic news articles and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.

Loading
LOADING...