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Medical Device Complaint Management Market Size, Share & Trends Analysis Report by Service Type (Product Surveillance & Regulatory Compliance, Complaint Log/Intake), by Region, and Segment Forecasts, 2022-2030

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    Report

  • 111 Pages
  • February 2022
  • Region: Global
  • Grand View Research
  • ID: 5546339
Description Jump to:
The global medical device complaint management market size is expected to reach USD 13.4 billion by 2030. It is expected to expand at a CAGR of 8.5% from 2022 to 2030. Increasing utilization of software aiding in the overall complaint management process is expected to increase the market growth. The growing adoption of the digital system over paper-based work for tracking medical complaints is further boosting the market growth.



The medical device industry is highly regulated and inadequate product complaint handling accounts for a large percentage of FDA inspection findings. The complaints create severe reputational and brand risks and they need to be officially documented, inspected, tracked, and closed. Complaints may be minor, but they may also include a potential risk to the safety of the patient or product function or quality, which could cause damage to the company. Thus, it is important that all the complaints are correctly recorded in automated and integrated complaint management solutions to ensure that they are accurately investigated and addressed.

An increase in the demand for medical complaint management solutions has been registered over the past few years owing to the streamlined process. Incidents are recorded and the data automatically drives the investigation and resolution workflow. Companies are attaining complete medical documentation with minimal errors along with reduced turnaround time on the account of fact that complaint management solutions offer advanced analytics and reporting tools for augmented management oversight.

Moreover, the majority of companies are coming up with mobile app solutions to manage customer medical complaints. For instance, Intellect and Beckman Coulter in collaboration with Impiger technologies provide a mobile app platform on Google Play Store and the App Store to their customers, which enables them to register complaints, escalate tickets, and generate an inquiry. In addition, regulators are gradually focusing on handling customer complaints, the safety of the product, and device vigilance in both developed and emerging economies.

Medical Device Complaint Management Market Report Highlights

  • The market is expected to grow owing to an increase in the adoption of automated complaint filing systems over a paper-based system
  • By service type, the product surveillance and regulatory compliance segment emerged as the largest segment in 2021 owing to the fact that regulatory agencies and medical device users are increasingly focusing on product surveillance in order to avoid failure of the medical devices
  • North America dominated the market in 2021 owing to the presence of regulatory requirements in the region, coupled with the high incidence of medical device complaints witnessed over the past few years


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Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Process
1.2 Information Procurement
1.2.1 Purchased database:
1.2.1.1 Internal database
1.2.2 Market Formulation & Validation
1.3 Research Methodology
1.4 Research Scope and Assumptions
1.5 Research Methodology
1.5.1 Region Market: Cagr Calculation
1.5.2 Region Based Segment Share Calculation
1.6 List to Data Service type
Chapter 2 Executive Summary
2.1 Market Outlook
2.2 Segment Outlook
2.3 Competitive Insights
2.4 Medical Device Complaint Management Market Snapshot
Chapter 3 Medical Device Complaint Management Market Variables, Trends & Scope
3.1 Penetration and Growth Prospect Mapping
3.2 Market Dynamics
3.2.1 Market Driver Analysis
3.2.2 Market Restraint Analysis
3.2.3 Industry Challenges
3.3 Global Fitness App Market Analysis Tools
3.3.1 Industry Analysis - Porter’s
3.3.1.1 Bargaining power of the suppliers
3.3.1.2 Bargaining power of the buyers
3.3.1.3 Threats of substitution
3.3.1.4 Threats from new entrants
3.3.1.5 Competitive rivalry
3.3.2 Pestel Analysis
3.3.2.1 Political landscape
3.3.2.2 Economic and Social landscape
3.3.2.3 Technology landscape
3.3.2.4 Legal landscape
3.3.2.5 Technology landscape
3.3.3 Major Deals & Strategic Alliances Analysis
3.3.3.1 Mergers & Acquisitions
3.3.3.2 Technology Collaborations
3.3.3.3 Joint Ventures
3.4 COVID - 19 Impact Analysis on Fitness App Market
3.5 Impact of COVID-19 on Medical Device Complaint Management Market
Chapter 4 Medical Device Complaint Management Market: Service Type Estimates & Trend Analysis
4.1 Segment Dashboard
4.2 Medical Device Complaint Management Market: Service type Movement Analysis, USD Million, 2021 & 2030
4.2.1 Complaints Log / Intake
4.2.1.1 Complaints log / intakemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.2 Receive Complaints
4.2.1.2.1 Receive complaints market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.3 Classify the Issue
4.2.1.3.1 Classify the issuemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.4 Record Issue
4.2.1.4.1 Record issuemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2 Product Surveillance & Regulatory Compliance
4.2.2.1 Product surveillance ®ulatory compliance market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.2 ReporTable/Non ReporTable
4.2.2.2.1 ReporTable/non reporTablemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.3 Medical Device Vigilance/Medical Device Reporting
4.2.2.3.1 Medical device vigilance/medical device reporting market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.4 Field Action
4.2.2.4.1 Field action market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3 Returned/ Non-Returned Product Analysis
4.2.3.1 Returned/ non-returned productmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.2 Complaint Investigation
4.2.3.2.1 Complaint investigationmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.3 Root Cause Analysis, Testing
4.2.3.3.1 Root cause analysis, testingmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.4 Corrective/Preventive Action
4.2.3.4.1 Corrective/preventive actionmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4 Resolve & Closure
4.2.4.1 Resolve &closuremarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4.2 Complaint Summary
4.2.4.2.1 Complaint summarymarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4.3 Customer Letter Creation
4.2.4.3.1 Customer letter creationmarket estimates and forecasts, 2016 - 2030 (USD Million)
Chapter 5 Medical Device Complaint Management Market: Competitive Analysis
5.1 Recent Developments & Impact Analysis, By Key Market Participants
5.2 Company/Competition Categorization (Key innovators, market leaders, emerging players)
5.3 CompanyMarket Position Analysis
Chapter 6 Medical Device Complaint Management Market: Regional Estimates & Trend Analysis: By Service type
6.1 Regional Market Snapshot
6.2 Medical Device Complaint Management Market: Regional Movement Analysis, USD Million, 2021 & 2030, USD Million
6.3 North America
6.3.1 North Americamedical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.3.2 U.S.
6.3.2.1 U.S. medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.3.3 Canada
6.3.3.1 Canada medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4 Europe
6.4.1 Europe medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.2 Germany
6.4.2.1 Germany medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.3 U.K.
6.4.3.1 U.K.medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.4 Italy
6.4.4.1 Italy medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.5 Spain
6.4.5.1 Spain medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.6 France
6.4.6.1 France medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5 Asia Pacific
6.5.1 Asia Pacific medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.2 China
6.5.2.1 China medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.3 India
6.5.3.1 India medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.4 Japan
6.5.4.1 Japan medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.5 Australia
6.5.5.1 Australiamedical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7 Latin America
6.7.1 Latin America medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7.2 Brazil
6.7.2.1 Brazil medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7.3 Mexico
6.7.3.1 Mexico medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.8 MEA
6.8.1 MEAm edical device complaint management market estimates and forecastss, 2016 - 2030 (USD Million)
6.8.2 South Africa
6.8.2.1 South Africa medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.8.3 Saudi Arabia
6.8.3.1 Saudi Arabia medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
Chapter 7 Competitive Landscape
7.1 Company Profiles
7.1.1 IQVIA
7.1.1.1 Company Overview
7.1.1.2 Financial Performance
7.1.1.3 Product Benchmarking
7.1.1.4 Strategic initiatives
7.1.2 PAREXEL
7.1.2.1 Company Overview
7.1.2.2 Financial Performance
7.1.2.3 Product Benchmarking
7.1.2.4 Strategic Initiatives
7.1.3 SAS
7.1.3.1 Company Overview
7.1.3.2 Financial Performance
7.1.3.3 Product Benchmarking
7.1.3.4 Strategic Initiatives
7.1.4 WIPRO
7.1.4.1 Company Overview
7.1.4.2 Financial Performance
7.1.4.3 Product Benchmarking
7.1.4.4 Strategic Initiatives
7.1.5 TATA CONSULTING SERVICES
7.1.5.1 Company Overview
7.1.5.2 Financial Performance
7.1.5.3 Product Benchmarking
7.1.5.4 Strategic Initiaves
7.1.6 SPARTA SYSTEMS
7.1.6.1 Company Overview
7.1.6.2 Financial Performance
7.1.6.3 Product Benchmarking
7.1.6.4 Strategic Initiaves
7.1.7 FREYR
7.1.7.1 Company Overview
7.1.7.2 Financial Performance
7.1.7.3 Product Benchmarking
7.1.7.4 Strategic Initiatives
7.1.8 BIOVIA
7.1.8.1 Company Overview
7.1.8.2 Financial Performance
7.1.8.3 Product Benchmarking
7.1.8.4 Strategic Initiatives
7.1.9 ASSURX
7.1.9.1 Company Overview
7.1.9.2 Financial Performance
7.1.9.3 Product Benchmarking
7.1.9.4 Strategic Initiatives
7.1.10 MASTERCONTROL
7.1.10.1 Company Overview
7.1.10.2 Financial Performance
7.1.10.3 Product Benchmarking
7.1.10.4 Strategic Initiatives
List of Tables
Table 1 List of secondary sources
Table 2 List of Abbreviation
Table 3 Company/Competition Categorization (Key innovators, market leaders, emerging players)
Table 4 Global Medical Device Complaint Management Market Estimates & Forecasts, by Service type 2016-2030 (USD Million)
Table 5 Global Medical Device Complaint Management Market Estimates & Forecasts, by Region, 2016-2030 (USD Million)
Table 6 North America Medical Device Complaint Management Market Estimates & Forecasts, by Country, 2016-2030 (USD Million)
Table 7 North America Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 8 U.S. Medical Device Complaint Management Market Estimates & Forecasts, by Service 2016-2030 (USD Million)
Table 9 Canada Medical Device Complaint Management Market Estimates & Forecasts, by Service 2016-2030 (USD Million)
Table 10 Europe Medical Device Complaint Management Market Estimates & Forecasts, by Country 2016-2030 (USD Million)
Table 11 Europe Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 12 U.K. Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 13 Germany Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 14 France Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 15 Italy Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 16 Spain Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 17 Asia Pacific Medical Device Complaint Management Market Estimates & Forecasts, by Country 2016-2030 (USD Million)
Table 18 Asia Pacific Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 19 Japan Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 20 China Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 21 India Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 22 Australia Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 23 Latin America Medical Device Complaint Management Market Estimates & Forecasts, by Country 2016-2030 (USD Million)
Table 24 Latin America Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 25 Brazil Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 26 Mexico Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 22 MEA Medical Device Complaint Management Market Estimates & Forecasts, by Country 2016-2030 (USD Million)
Table 23 MEA Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 24 South Africa Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
Table 25 Saudi Arabia Medical Device Complaint Management Market Estimates & Forecasts, by Service, 2016-2030 (USD Million)
List of Figures
Fig. 1 Market research process
Fig. 2 Information procurement
Fig. 3 Primary research pattern
Fig. 4 Market research approaches
Fig. 5 Value-chain-based sizing & forecasting
Fig. 6 QFD modeling for market share assessment
Fig. 7 Market formulation & validation
Fig. 8 Commodity Flow Analysis
Fig. 9 Volume Price Analysis
Fig. 10 Medical Device Complaint Management market snapshot (2021)
Fig. 11 Medical Device Complaint Management market segmentation
Fig. 12 Market trends and outlook
Fig. 13 Penetration & growth prospect mapping
Fig. 14 Market driver relevance analysis (Current & future impact)
Fig. 15 Market restraint relevance analysis (Current & future impact)
Fig. 16 Medical device complaint managementmarket, service type outlook: key takeaways (USD Million)
Fig. 17 Medical device complaint management market: service type movement analysis, 2021 & 2030 (USD Million)
Fig. 18 Complaints log / intake market estimates and forecasts, 2016-2030 (USD Million)
Fig. 19 Receive complaints market estimates and forecasts, 2016-2030 (USD Million)
Fig. 20 Classify the issue market estimates and forecasts, 2016-2030 (USD Million)
Fig. 21 Record issue market estimates and forecasts, 2016-2030 (USD Million)
Fig. 22 Product surveillance & regulatory compliance market estimates and forecasts, 2016-2030 (USD Million)
Fig. 23 ReporTable/non reporTable compliance market estimates and forecasts, 2016-2030 (USD Million)
Fig. 24 Medical device vigilance/medical device reporting market estimates and forecasts, 2016-2030 (USD Million)
Fig. 25 Field action market estimates and forecasts, 2016-2030 (USD Million)
Fig. 26 Returned/ non-returned product analysismarket estimates and forecasts, 2016-2030 (USD Million)
Fig. 27 Complaint investigation market estimates and forecasts, 2016-2030 (USD Million)
Fig. 28 Root cause analysis, testing market estimates and forecasts, 2016-2030 (USD Million)
Fig. 29 Corrective/preventive actionmarket estimates and forecasts, 2016-2030 (USD Million)
Fig. 30 Resolve & closuremarket estimates and forecasts, 2016-2030 (USD Million)
Fig. 31 Complaint summary market estimates and forecasts, 2016-2030 (USD Million)
Fig. 32 Customer letter creationmarket estimates and forecasts, 2016-2030 (USD Million)
Fig. 33 Medical device complaint managementmarket, regional marketplace: Key takeaways (USD Million)
Fig. 34 Medical device complaint managementmarket: regional movement analysis, 2021 & 2030 (USD Million)
Fig. 35 North America market estimates and forecasts, 2016-2030 (USD Million)
Fig. 36 U.S. market estimates and forecasts, 2016-2030 (USD Million)
Fig. 37 Canada market estimates and forecasts, 2016-2030 (USD Million)
Fig. 38 Europe market estimates and forecasts, 2016-2030 (USD Million)
Fig. 39 Germany market estimates and forecasts, 2016-2030 (USD Million)
Fig. 40 U.K. market estimates and forecasts, 2016-2030 (USD Million)
Fig. 41 Italy market estimates and forecasts, 2016-2030 (USD Million)
Fig. 42 Spain market estimates and forecasts, 2016-2030 (USD Million)
Fig. 43 France market estimates and forecasts, 2016-2030 (USD Million)
Fig. 44 Asia Pacific market estimates and forecasts, 2016-2030 (USD Million)
Fig. 45 Japan market estimates and forecasts, 2016-2030 (USD Million)
Fig. 46 China market estimates and forecasts, 2016-2030 (USD Million)
Fig. 47 India market estimates and forecasts, 2016-2030 (USD Million)
Fig. 48 Australia market estimates and forecasts, 2016-2030 (USD Million)
Fig. 49 Latin America market estimates and forecasts, 2016-2030 (USD Million)
Fig. 50 Brazil market estimates and forecasts, 2016-2030 (USD Million)
Fig. 51 Mexico market estimates and forecasts, 2016-2030 (USD Million)
Fig. 52 MEA market estimates and forecasts, 2016-2030 (USD Million)
Fig. 53 South Africa market estimates and forecasts, 2016-2030 (USD Million)
Fig. 54 Saudi Arabia market estimates and forecasts, 2016-2030 (USD Million)

Companies Mentioned

  • IQVIA
  • PAREXEL
  • SAS
  • WIPRO
  • TATA CONSULTING SERVICES
  • SPARTA SYSTEMS
  • FREYR
  • BIOVIA
  • ASSURX
  • MASTERCONTROL

Methodology

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Table Information

Report AttributeDetails
No. of Pages111
PublishedFebruary 2022
Forecast Period2022 - 2030
Estimated Market Value ( USD ) in 2022 $ 7 Billion
Forecasted Market Value ( USD ) by 2030 $ 13.4 Billion
Compound Annual Growth Rate8.5%
Regions CoveredGlobal
No. of Companies Mentioned10

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